Complaints

This profile includes complaints for Mancini's Sleepworld's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Mancini's Sleepworld has 20 locations, listed below.

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  Mancini's Sleepworld

  599 Hawthorne Place Livermore, CA 94550

• 

  Mancini's Sleepworld

  1450 Van Ness Avenue San Francisco, CA 94109

• 

  Mancini's Sleepworld

  2908 Santa Rosa Avenue Santa Rosa, CA 95407

• 

  Mancini's Sleepworld

  1595 Holiday Lane, Suite F, Fairfield, CA Fairfield, CA 94533

• 

  Mancini's Sleepworld

  43479 Boscell Road Fremont, CA 94538

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 6, 2023, we visited Mancini's Sleepworld in **************** and bought a ******* and ****** Estate ******* Luxury cushion firm queen ******** for $1,899.00. We were told by the Salesman *************************** we could try the ******** and if we were not satisfied with the ******** we could return it and exchange it for another ********.On October 9, 2022, we returned the ******* and ****** ******** and selected a Kingsdowm Passions Glenston medium firm queen ******** for $1,099.93 plus tax and also paid $99.95 processing fee for return or exchange of the ********. We were entitled to a refund of $756.73 and they said they would send us a refund check.We did not receive the check.We called several times to ask when we would receive the refund check and we were told that they would find out about the refund check from the head office. After not receiving the refund check, on March 25,2023 we called and were told that the check had been cashed and that they would not issue a new check to us. The bank apparently cashed the check on a forged endorsement. As a result of the exchange of the ********es, we believe the merchant should issue us a refund check and pursue the bank for paying the check on the forged endorsement

  Business Response

  Date: 03/29/2023

  Good morning,

  I am so sorry to hear about this unfortunate situation. I must asure you that indeed Mancini's Sleepworld refunded $583.53 on or around 01/12/2023. The check was mailed to the address listed on the sales invoice. I have attached proof of address. In addition, I have included an image of the check as the check was cashed. Becuase the check was cashed, Mancini's Sleepworld cannot be held liable for a bank error if this is the case. It is my suggestion that you take this recourse I have provided and take your claim up with the appropriate party, the bank. 

   

  I wish you the best of luck on this journey. I believe if an error was made on the bank's behalf, justice will be yours.

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a mattress with a 10 year Warrenty from Mancinis on *****************. After several attempts to resolve a Warrenty issue. I have not received a call back from corporate or the store regarding a denied Warrenty claim. The spring on my sons mattress popped out after 8 years. The company claims that is normal wear. I was trying to get a replacement on a Warrenty claim but due to them claiming a malfunctioning spring is normal, they are denying the claim. I am trying to get some clarification on exactly how a malfunction in the craftsmanship is considered normal.

  Business Response

  Date: 02/21/2023

  Hello,

  I am sorry to read about your experience with Mancini's Sleepworld. The lack of communication is unacceptable. I have forwarded thsi inquiry to the District Manager of the ***** location for further investigation. In the interim, may I ask when was the mattress last inspected? 

  Customer Answer

  Date: 02/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, they have accepted the claim and replaced the defective product. This resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a mattress from ********* /Sleepworld, ******************************************************** a few years ago for almost $5,000.00. The mattress has not held up and is SUNKEN on both sides of the top, and HUMPED in the middle, (very noticeable by eye as well). U are stuck where you are all nite unless you try and lift your body!One representative came out a few years ago to measure and ck the mattress. Sent his measurements to the company and they said all the measurements were good. I called them again a few months ago and they sent the same rep out again, who measured the mattress again the same way. As he was measuring both times, I tried to show him and explain what the real problem was. Both times he ignored me and kept measuring. What he measured had nothing to do with the problem!!!! Of course all the measurements were as they should be. The problem was the top of the mattress, which anyone I spoke with at ********* ignored. I still have the same problem with this defective mattress. I don't want this mattress because it is defective, and the first mattress I got from ********* was also defective and I had to return that one. So I spent more money on a better mattress, I thought!!! They are now, completely ignoring me and I don't know what to do, they will not replace or return the mattress or give me the refund I now want.

  Business Response

  Date: 11/08/2022

  Hello,

  I am sorry to hear that your recent experience has been less than stellar. Iwill take a look at your inspection report and advise if there is anything further we can do to assist you. Being that you are out of our 120 day window for returns or exchanges, the decision is with held within the manufacture's warranty. Is there an email address I can continue this conversation on?

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Aireloom mattress from Mancini's Sleepworld in **************************, 02/20/19. This was the 3rd mattress that I purchased from this company. The first mattresses I purchased fell apart and they credited my account to purchase a better mattress that cost $3,550.00, purchased 02/28/19. which did not hold up either. Their company sent someone out to ck the mattress at two different times and both times I was told their mattress was within their guidelines.The person they sent out, who was the same man both times, measured the mattress, but did not acknowledge the problem and his measurements were fine according to the manufacturer. All the measurements were ok I guess, however, he would not acknowledge and listen while I tried to tell him and show him the problem which was both sides of the mattress where someone's body would be laying, were sunken and the middle of the mattress has a big hump right down the middle. This company is in complete denial of the problem with their mattress. When I am laying in my bed, I cannot move to the center of the bed unless I lift my entire body up to or over the hump. It is a problem and if you just look at the mattress you can see how defective it is. I can't sleep properly or even roll over, unless I get over the hill.

  Business Response

  Date: 11/08/2022

  Hello,
  I am sorry to hear that your recent experience has been less than stellar. Iwill take a look at your inspection report and advise if there is anything further we can do to assist you. Being that you are out of our 120 day window for returns or exchanges, the decision is with held within the manufacture's warranty. Is there an email address I can continue this conversation on?

• Initial Complaint

  Date:09/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09/08/2021: Bought 2 Aireloom Mattresses (Invoice #********. 10/19/2021: Second Aireloom Mattress delivered (replacement of 2nd defective mattress).02/11/2022: One Aireloom Mattress returned and traded with Beauty Rest Mattress $5399.99 (1) Aireloom Mattress, [+] $10.50 (Recycle Fee) = $5410.49 $5410.49 [x] 2 Aireloom Mattress = $10820.98 [+] $850.50 (tax) = $11671.48 (Paid by **** card}$5835.74 = (1) Aireloom Mattress [-] $3892.87 (1) Beauty Rest Mattress = $1942.87 Total Refund due We have been waiting for our total refund for more than 6 months now. *********************** told us on May 11, 2022, from our repeated **********mail inquiries that he will research it first why only $1442.00 showed in ********* computer, but no further information came. When both the Store Manager and District Manager intervened, we were told only $1442.00 will be refunded with no further explanation. All Promotional Items (should this be the reason for the $500.00 deduction) are ready anytime for return. (We were never informed of the return policy both by ******************* and Store/District Manager.)

  Business Response

  Date: 09/02/2022

  Hello,

  I am so sorry about the confusion. It seems may people within the orginization has attempted to explain this to you. I have attached a copy of the email sent to you by ***** on 8/16/2022 with the refund details. 

  In regard to returning your items, it is far too late. We offer a 120 return/exchange and this purchase is beyond that window. The actual refund total is $1403.48. You may request invoice, and provide your card for refund with the ******* store at any time. Thank you

• Initial Complaint

  Date:08/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is not (yet) a complaint, for the manager of the ******* ********** ********* Sleep World says (verbally) he will make it right, and I wish to give him a chance to do so. What I would like the BBB to do is forward *********************************, the manager, my email address so that we may document all transactions. Thanks!My email @: ******************* ****************************, PE *******************

  Business Response

  Date: 08/30/2022

  Hello ****,

  I reached out to ******* per your request. You may also email ***************************** for further assistance. 

  Customer Answer

  Date: 08/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

   

  The Fremont Mancini's Sleepworld has contacted me via email and is indicating it will resolve or agree to our documenting our interactions in email format for documentation purposes, should documentation prove necessary.  I am hoping the Fremont ********* store will resolve the problem with no need for documentation, but I requested it in case of failure to resolve.

  Thanks!

  *************************, PE

  *******************