Reviews
This profile includes reviews for Bay Area News Group's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 14 Customer Reviews
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Review fromColette K
Date: 03/12/2023
1 starColette K
Date: 03/12/2023
I am extremely disappointed in the subscription service to the San **** Mercury News. Since March 1, I have not been receiving the paper. I am a long time subscriber and this is the first time that the paper has not been delivered to my home for an extended period of time. I call each day to schedule a redelivery and the automated machine states it has notified my carrier and scheduled a redelivery. A redelivery has not happened. Since my subscription is paid through April 2023, I expect better customer service than this. It is the District Manager to ensure that newspapers get delivered and have a reliable alternative to delivering a replacement.I also did not get the Special Edition released on March 5, 2023 that comes with my subscription. I expect a full refund of my subscription through April 2023, including the cost of the Special Edition for which I paid for in my subscription. I also expect a response from the editor of the San **** Mercury News as to why my paper is not being delivered and if there is even service coverage in my area. I am waiting for a response from the San **** Mercury News editor or his/her designated spokesperson.
Bay Area News Group
Date: 03/14/2023
Our sincere apologies. For the next 3 weeks there is a substitute carrier on this route. You should receive the paper by 7:30am during this time. We delivered the premium edition today and we added an additional month of delivery service to your subscription for the inconvenience. The regular carrier will be back on April 3rd. If you have any questions, please contact ********************************* Thank you for being a loyal reader.Review fromSeana L
Date: 02/21/2023
1 starMy mother has been a customer for over ********************************************** October and have yet to deliver it again. Between my mother's phone calls and mine (her daughter). They tell you the same thing every day. That it has been "escalated" and that they will request a new courier. To date, we have still received no paper, and they refuse to give a refund for the money that has been paid. We started our complaint with BBB, in hopes they can help us as well. But we are actively looking into bringing legal action against them as this is no way to treat their customers, as well as stealing money from a retired couple as they have paid for a service, they have not received. Our hope is that every customer drops their service with them as they are thieves!Review fromRosalie L
Date: 10/11/2022
1 starRosalie L
Date: 10/11/2022
Bay Area News Group said I would get a check for $544.08 to put into my friend's account because the subscriber cannot read, hold or subscribe knowingly to a Newspaper. I now see she is getting yet another attempt fron ******** Newsgroup to charge her again. Not only are they refusing to refund the original unrequested subscription, they are complaining that they can't take more of my friend's money.No honesty. No stars.Bay Area News Group
Date: 10/12/2022
Dear *******, our sincere apologies. Please contact ******************************** and provide the details so we can assist with this. Thank you.Review fromChristine H
Date: 09/09/2022
1 starChristine H
Date: 09/09/2022
Got a subscription notice in the mail for Mercury News, which I DID NOT sign up for. Now I have a bill for an invoice to pay and renewal subscription options for a CONTINUOUS SUBSCRIPTIOn which I never signed up for AT ALL. I don't what kind of shady scams this company is trying to do, but I can guarantee that I will not be the only one. Let's see how easy it will be for me to cancel for a service that I never signed up for, yet get billed for.Bay Area News Group
Date: 09/12/2022
*********: I reviewed the call recording made to your home. The trial subscription was accepted by a young man who also gave us his Gmail address for our records. There is no obligation for him to pay for the subscription unless he wishes to continue delivery after the introductory trial period as was explained during the call. I will infer from your review that you do not wish to continue and have delivery stopped right away. Please thank him for his interest and feel free to contact me directly at ********************************* if you have further questions or concerns.
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