Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  had to file a police report to try and find my package. the security camera footage shows the delivery guy drop it off at the wrong part of my campus, take a picture to prove delivery, and then put it back in his van, where he proceeded to dump it in another random part of my college campus. this package was full of sewing supplies i needed for a final project, and i am currently in danger of not graduating on time because of this companys negligence. they shouldnt even be allowed to operate, this is absolutely terrible business practice.

  Business Response

  Date: 04/11/2025

  On behalf of ACI Logistix let me first sincerely apologize for this experience - this is not what we endeavor to achieve for our clients or their consumers.  We review every consumer interaction and believe each is an opportunity to learn and improve.  Every encounter is logged,ticketed, categorized, and reviewed by our ************************** whether the engagement is with our AI powered chat functions or with live CEC teammates. 
  
  I also want to ensure Mr *** that we continue to invest heavily in improving the consumer experience: adding staff, around the clock coverage, and constantly seeking opportunities to improve supporting technology.  From the time of this complaint to now many improvements have already been implemented.
  
  There is no tracking number in this complaint; unfortunately I cannot research this parcel and report on status.

   

  I have included my contact information below and ask Mr *** contact me personally.  I want to help resolve this situation as best I can.  We take allegations of theft very seriously and will cooperate fully with law enforcement as appropriate.  Judging by Mr ***** address, we partner with ******** for local delivery and will include them in the law enforcement proceedings as well as engage their security team.  

   

  
  Very best regards,
  
  **** *******

  *************************************************************
  ACI **************************

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was the company that was to be used to ship my products from a vendor I purchased over ****** from. Come to find out they use door dash to help deliver there packages I was arriving home when I seen a man in my driveway with no identification and I asked him what he was doing he said deliveries.. I said I will take it I am the home owner. He refused to give it to me and said he had to take a picture of the package . I said ok it goes right there . He drove up my lane and back down and never delivered the package ! Have a picture of the license plate out of state and a picture of the man. I called the police and a report was filed . For weeks now I have gotten nowhere with this shipping company as they say the product was delivered they provide a picture and address the address just says Glenville pa and the picture is of a brick building . My house is vinyl ! All they keep saying is its not our problem! Police report of stolen package from the delivery guy Police report number PA ***********

  Business Response

  Date: 04/11/2025

  On behalf of ACI Logistix let me first sincerely apologize for this experience -this is not what we endeavor to achieve for our clients or their consumers.  We review every consumer interaction and believe each is an opportunity to learn and improve.  Every encounter is logged, ticketed,categorized, and reviewed by our ************************** whether the engagement is with Atlas (our GenAI, fully interactive assistant) or with live CEC teammates. 

   

  All this information is now shared with ******** and we will cooperate fully with any investigation and/or claim. We have also confirmed with ******** this driver no longer delivers on behalf of *** and have provided the police case details to them.  I have included my contact information below and will personally assist with this investigation as well as ensure Ms. ***** has the necessary information with which to obtain either a refund or item reship. This a terrible experience and we take full responsibility.

   

  Regards,

   

  **** *******

  *************************************************************

  ACI **************************

   

   

• Initial Complaint

  Date:04/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March ******* Order placed w Ipsy My package has been out for delivery since March 14, 2025. I have reached out to ASI over 10 times, and keep getting the same computerized message everytime. There are no humans that are willing to help you with any information for your package. They have not claimed that my package is lost. The message u get back thru email says its from *** its not a human. Ive attached the messages. Its extremely frustrating, this is my money, I paid for this package over a month ago.

  Business Response

  Date: 04/10/2025

  On behalf of ACI Logistix let me first sincerely apologize for this experience - this is not what we endeavor to achieve for our clients or their consumers.  We review every consumer interaction and believe each is an opportunity to learn and improve.  Every encounter is logged,ticketed, categorized, and reviewed by our ************************** whether the engagement is with Atlas (our GenAI, fully interactive assistant) or with live CEC teammates. 
  
  I also want to ensure Ms ****** that we continue to invest heavily in improving the consumer experience: adding staff, around the clock coverage, and constantly seeking opportunities to improve supporting technology.. and that *** is a real human being.  From the time of this complaint to now many improvements have already been implemented.

   

  Ms ******' parcel does not show delivery confirmation either via driver scan or with a picture proof of delivery. After this much time a failed delivery attempt would have either been returned to the merchant or redirected to *****************. This level of delay is an indication of a lost parcel.  We have a process for mis-delivered and lost parcels and I am happy to personally assist Ms ****** with a lost parcel declaration form.  I have included my contact information below.

   

  Best regards,

   

  **** *******

  *************************************************************

  ACI **************************

• Initial Complaint

  Date:04/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Package was said to have multiple attempted deliveries. I have cameras on all doors so this is not true. I got a generic email as a reply. I do not feel this is a reputable company. If you go on Reddit you see multiple complaints from people saying the exact same thing.

  Business Response

  Date: 04/08/2025

  On behalf of ACI Logistix let me first sincerely apologize for this experience - this is not what we endeavor to achieve for our clients or their consumers.  We review every consumer interaction and believe each is an opportunity to learn and improve.  Every encounter is logged,ticketed, categorized, and reviewed by our ************************** whether the engagement is with Atlas (our GenAI, fully interactive assistant) or with live CEC teammates. 
  
  I also want to ensure Ms ****** that we continue to invest heavily in improving the consumer experience: adding staff, around the clock coverage, and constantly seeking opportunities to improve supporting technology.  From the time of this complaint to now many improvements have already been implemented.
  
  In reviewing the tracking detail I can see several,unsuccessful delivery attempts occurring over the last 10 days up to and including the day I write this response.  I've attached some of the recent tracking history.  Our web and mobile tools have Atlas, our assistant who can include delivery instructions to assist with successful delivery.This can be done while in transit by the way (for example, "please leave parcel on porch").
  
  We rely heavily on our drivers to determine their personal safety as well as the safety of the parcel if left unattended.  I am not privy to the circumstances by which the driver determined one (or both) was not satisfactory.
  
  But, I do want to assure Ms ****** the parcel will delivery.  After the last unsuccessful delivery attempts we will redirect the parcel through ***************** who has an excellent success rate for even the most difficult of addresses.  Although this does not mean a fast delivery as we expect, it will deliver nontheless.
  
  Lastly, I have included my contact information below and can assist Ms ****** personally.
  
  Regards,
  
  **** *******

  *************************************************************
  ACI **************************

• Initial Complaint

  Date:03/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a package delivered on March 12:00 am. The photo submitted by delivery driver for *** shows a completely different address. I contacted all parties involved. The merchant, ACI, and went as far as going to the resident in picture. I reached out to *** and theyre avoiding me at all costs. I did some research and from what I have found this is a fraudulent delivery service that loses packages and redirects your complaints. Now I am out of my purchase and money that I spent in trusting a company to simply deliver my package.

  Business Response

  Date: 03/14/2025

  On behalf of ACI Logistix let me first sincerely apologize for this experience - this is not what we endeavor to achieve for our clients or their consumers.  We review every consumer interaction and believe each is an opportunity to learn and improve.  Every encounter is logged, ticketed,categorized, and reviewed by our ************************** whether the engagement is with our AI powered chat functions or with live CEC teammates. 
  
  I also want to ensure ** ******* that we continue to invest heavily in improving the consumer experience: adding staff, around the clock coverage,and constantly seeking opportunities to improve supporting technology.  From the time of this complaint to now many improvements have already been implemented.

   

  In ** *******' region we partner with ********, so this failed delivery attempt would have been via one of their delivery drivers.  I have already logged this information and submitted to DoorDash for driver review and if needed, discipline per their regulations.  I have included my email address below and will assist ** ******* personally in making this right.  We delivery over 2 million parcels per week and while our on-time and accuracy rates are well over 99.9%, we are not 100% - driver error, technology mis-routes, etc. do happen.  We have procedures to assist with consumers in these situations and I will gladly assist ** *******.

   

  Best regards,

   

  **** *******

  *************************************************************

  ACI **************************

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package from ***** On February 26. On March 6 my package was marked undeliverable with no other scans in my city. It went straight from being in ********** to undeliverable package and I live in ********. Today is March 11 and the tracking status has not changed since then, the logistics is unresponsive and she refuses to give me a refund, even though I do not have the package.

  Business Response

  Date: 03/15/2025

  On behalf of ACI Logistix let me first sincerely apologize for this experience - this is not what we endeavor to achieve for our clients or their consumers.  We review every consumer interaction and believe each is an opportunity to learn and improve.  Every encounter is logged, ticketed,categorized, and reviewed by our ************************** whether the engagement is with our AI powered chat functions or with live CEC teammates. 
  
  I also want to ensure Ms ***** that we continue to invest heavily in improving the consumer experience: adding staff, around the clock coverage,and constantly seeking opportunities to improve supporting technology.  From the time of this complaint to now many improvements have already been implemented.

   

  In reviewing the tracking details I can see numerous delivery attempts, with each one failing.  Judging by the address (************************************************************************************************) is likely the driver did not have access to the interior of the apartment building / complex.  In this particular area we partner with ******** for delivery and drivers are not to leave parcels unattended in exterior building locations.  After 3 unsuccessful delivery attempts we will then re-direct through the ***************** who is very successful at reaching more challenging addresses.  I can see this parcel was returned to our Carteret NJ hub on 3/14 where it was reprocessed for **** injection.

   

  This parcel will be delivered and done so via ****.  

   

  We apologize for the delay.  I hope the explanation above makes sense - we attempted delivery multiple times and will now partner with **** for the final delivery.

   

  If Ms ***** has any questions my contact information is below, I am happy to help further.

   

  Best regards,

   

  **** *******

  *************************************************************

  ACI **************************

   

  
  

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product from a company in January of this year 2025. I received updates on the status of my package while being shipped overseas, but once it was delivered to the *** delivery facility in *******, ** I received an Undeliverable status for my package. I have reached out to the company many times and no one has answered.

  Business Response

  Date: 03/14/2025

  On behalf of ACI Logistix let me first sincerely apologize for this experience - this is not what we endeavor to achieve for our clients or their consumers.  We review every consumer interaction and believe each is an opportunity to learn and improve.  Every encounter is logged, ticketed,categorized, and reviewed by our ************************** whether the engagement is with our AI powered chat functions or with live CEC teammates. 
  
  I also want to ensure Mr ******* that we continue to invest heavily in improving the consumer experience: adding staff, around the clock coverage,and constantly seeking opportunities to improve supporting technology.  From the time of this complaint to now many improvements have already been implemented.

   

  Regarding Mr ********* parcel, I can see on February 24th the parcel was marked as "undeliverable", which could indicate either an issue with the parcel (such as a damage) or the driver's decision at the time of delivery.  We value driver safety and rely heavily on their determination of address safety both for themselves and the parcels they deliver.

   

  Let me please include my email address and ask Mr ******* to email me directly.  I am happy to help with this experience, including assistance in refund/reship options pending the merchant's policies.  I have included my email address below.

   

  Best regards,

   

  **** *******

  *************************************************************

  ACI **************************

   

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A package from Ipsy was supposed to be delivered on february 12th. Package was marked as out for delivery and then marked as undeliverable. This happened 4 more times and I tried to contact support and they were unhelpful and told me there was nothing i could do. They keep closing my support tickets and offering no solutions. No actual attempt has been made to deliver the package.

• Initial Complaint

  Date:01/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through a company back I. December 2024 and ************* was used as the delivery company. On the tracking the order says underliverable however that is not possible. The package was sent as a Christmas gift to a family member who lives in a house and she was home. No attempt was ever made, so it seems they stole the package instead to trying to deliver it. In their website they only have a contact form and no phone number to reach them. I left my information in the form and have never heard from them or been contacted.

  Business Response

  Date: 02/02/2025

  On behalf of ACI Logistix let me first sincerely apologize for this experience - this is not what we endeavor to achieve for our clients or their consumers.  We review every consumer interaction and believe each is an opportunity to learn and improve.  Every encounter is logged, ticketed,categorized, and reviewed by our ************************** whether the engagement is with our AI powered chat functions or with live CEC teammates. We also take claims of parcel theft very seriously.
  
  I also want to ensure Ms *** that we continue to invest heavily in improving the consumer experience: adding staff, around the clock coverage,and constantly seeking opportunities to improve supporting technology.  From the time of this complaint to now many improvements have already been implemented.

   

  In reviewing the tracking detail for this parcel and and its intended address in ************* VA I agree with Ms **** this is a single family home with no successful delivery attempt. I see normal scan events detailing hub scans (12/18-19), out for delivery scans (12/20), and delivery attempt (12/20); however, the driver's delivery notes indicate "Return to Merchant" with no conclusive reason code.  Typically when this happens either the parcel is damaged or there is an onsite reason the driver felt either his/her or the parcel's safety would be compromised.  I also see subsequent re-processing events at our ********** hub with the parcel returned to the merchant.  

   

  For each delivery we require GPS updates with each scan event and photographic proof of delivery. We compare GPS coordinates with the destination address and utilize AI to review these photos for verification. While each week we deliver millions of parcels across the ** in this process, seeing Ms **** complaint and resultant research is an indication that this process failed.

   

  We will review with local operations and our delivery partner with the tracking number we can isolate the delivery driver for accountability and disciplinary procedures.  While every retailer,ecommerce brand, and marketplace has different return policies, we hope this information proves helpful in securing either a refund or an item reship.

   

  Best regards,

   

  **** *******

  ACI **************************

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been waiting over a month for packages to be delivered. i have reached out to the company but nobody returns the email or tried to give me a call. even the company that shipped it can't get a return message back. my packaged was deemed lost but finally moved after 46 days. the company resent the package at their expensive but kept trying to make deliveres at 11pm it is sent to my work address since that is the most reliable address but this company still doesn't deliver it. i have told them to deliver my packages when the business is open and not to deliver on the weeknds or holiday but no messages have been returned. previously for a different shipper they just left it or said it was delivered and it wasn't having that company resent and the same thing happened. i need them to do what they were hired to do which is to deliver it promptly to the address. if you look online they have a bad *** because they don't deliver or say it was delivered but it never was. what is the purpose of being a courier and you dont courier or even bring to the post office which i believe they were suppose to do. It is bad enough it is coming from ***** but for you to hold onto packages is insane. i will list one tracking but i have several.

  Business Response

  Date: 02/02/2025

  On behalf of ACI Logistix let me first sincerely apologize for this experience - this is not what we endeavor to achieve for our clients or their consumers.  We review every consumer interaction and believe each is an opportunity to learn and improve.  Every encounter is logged, ticketed,categorized, and reviewed by our ************************** whether the engagement is with our AI powered chat functions or with live CEC teammates. 

  Of the 3 parcel tracking numbers provided by Ms ********** only tracking number ending in 8446 is a valid number (the other 2 provided have too few and too many digits). I can see from the address the intended locations is a *************** of Motor Vehicles) on the 2nd floor.  I see no delivery notes indicating it as a business address or requiring restricted delivery times or hours.  Our clients are the shippers themselves, the merchants, and delivery instructions must come from them to ACI.  If an address is deemed inaccessible and depending on rules established with our clients we will then either re-route the parcel to US ************** (who has an excellent track record with difficult to reach addresses) or return to the merchant.

  
  I also want to ensure Ms ********* that we continue to invest heavily in improving the consumer experience: adding staff, around the clock coverage,and constantly seeking opportunities to improve supporting technology.  From the time of this complaint to now many improvements have already been implemented.
  
  Let me also please explain some of our network which may help Ms ********* and others reading this who may have similar experiences.  The physical movement of parcels and associated scan events are synced to provide status and location updates:
  
   - Parcels originate both from domestic US and internationally located warehouses.  Ecommerce merchants who sell on common marketplaces like ******, ***** Temu, etc. have warehouse and fulfillment operations both in the ** and abroad (such as in *****) though the latter may not be evident.  We do suggest checking the country of origin as delays in international transport and customs often occur
   - Parcels originating internationally must move through air freight or ocean container, clear customs in the **, and emerge from bonded warehouses before reaching ACIs network
   - *** relies on a national network of delivery partners, such as the ***************** for consumer delivery
   - From ACIs regional facilities parcels are then turned over to a delivery partner at their primary injection hub or depot location to be processed, routed, and delivered.
  
  For each delivery we require GPS updates with each scan event and photographic proof of delivery. We compare GPS coordinates with the destination address and utilize AI to review these photos for verification. While each week we deliver millions of parcels across the ** in this process, seeing Ms ********** complaint is an indication that this process failed.

   

  Best regards,

   

  **** *******

  ACI **************************

  Customer Answer

  Date: 02/08/2025

   
  Complaint: 22841081
  
  I am rejecting this response because: I kept getting the run around from ******* which was the one that was answering my questions but it wasn't helpful.  Everything was contact the shipper and what are they to do you have my package. If you had my package and the address was incorrect you could have looked at the box and let me know but you kept saying contact the shipper. After i asked if they can just send to the post office to deliver they told me they dont do that and they would be send back to the shipper.  But when i asked for the tracking to give to them so they can know they are getting them back. I didnt get any other response. 3 of the 4 packages was transferred to the ***** and 1 is currently out for delivery.  If you saying the only good tracking is the one that still says it has been out for delivery since 1/17 and i to assume this one is lost too?  When is that one being transferred to the USPS.  I had a packaged from another shipper that was lost since Novemeber even though it said it was delivered.  That shows that your drivers lie.  If it was delivered someone should have had it and when i spoke to someone it was basically we did our part so contact the shipper. this package was investigation for the last 2 months and conveniently it was found and was delivered FINALLY.  You dont know what we have to do when these issues arise because you believe your drivers that they delivered it and as you can see can very well be not delivered. I had to go through so much issues with that shipper because of this issue. And it was your agency that caused the issue.  almost 3 months to receive a package is insane. It either doesn't move in tracking or it says they make attempts at midnight. That wouldn't even be acceptable it if it was to my home.  Why would it take almost 2 months to send it to the USPS.  ************ need to be updated to have current time.  Your sync and GPS isn't working right because something is totally off.  When should i expect the package of the tracking that you say is the only one that works.  That hasn't move for 3 months and that is the same probably i had with that package in the first place.  How is it is out for delivery for 3 weeks. 
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 02/12/2025

  On behalf of ACI Logistix let me first sincerely apologize for this experience - this is not what we endeavor to achieve for our clients or their consumers.  We review every consumer interaction and believe each is an opportunity to learn and improve.  Every encounter is logged, ticketed,categorized, and reviewed by our ************************** whether the engagement is with our AI powered chat functions or with live CEC teammates. 
  
  I also want to ensure Ms ********** that we continue to invest heavily in improving the consumer experience: adding staff, around the clock coverage,and constantly seeking opportunities to improve supporting technology.  From the time of this complaint to now many improvements have already been implemented. 

   

  Specific to Ms *********** experience, our delivery attempts failed.  The delivery address is a local *************** of Motor Vehicles) which has delivery restrictions both in location and business hours.  None of this information was provided nor were there any delivery instructions.  That being said, the driver should have noted this after the first failed delivery attempt to increase the success likelihood for the next attempt.

   

  Since the time of this complaint we have implemented 2 way driver communication and the ability to update delivery instructions in real time.  While this does not help Ms ********* now I hope it brings some comfort.  I will also include my email address ************************************** so that she can contact directly on this or any future issues.

   

  Best regards,

   

  **** *******

  ACI Logistix **************************

  Customer Answer

  Date: 02/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have a way to get in contact with someone directly.  As long as they respond to my request. Just want to put on record that i did update the information regarding the times of business hours but it wasn't acknowledged.  I am still missing 1 package that was the start of this issue. It was only attempted delivered once. It was held up in your location for over a month before attempted delivered now it is lost twice.  I had a package that was stated as delivery in Novemeber and no one was willing to help me. But it was actually delivered last week.  That issue caused a lot of issues for me. Causing me to lose a vendor due to the company no willing to believe that the pacakge wasn't delivered at all.  But I will contact Mr. **** going forward. 
  
  Sincerely,
  
  ****** *********