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Business Profile

Herbs

Pure Leaf Kratom

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Herbs.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 15 count bottles of 7-oh 50 mg each. I take care of a stage 4 cancer victim that this medicine helps. They sent 20 milligram tabs and gave me a credit of 68 dollars. I was only asking for 50 percent reimbursement. I got 1500 mg instead of ************************************************************************************ their retail pricing. It's very expensive helping this ***** ** victim only to be victimized further by this company

    Customer Answer

    Date: 05/28/2025

    They have offered to settle my complaint. So if u would adjust my complaint as satisfied I'd appreciate it. 

  • Initial Complaint

    Date:12/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out now and given them three business days to respond to my request for a refund due to them not having the product that I ordered.

  • Initial Complaint

    Date:06/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on 6/5/2024 order number ******. The order was supposed to be shipped and delivered via Express Mail 3-5 business days. Which I paid extra for as well. To this moment I have not received the shipment and the tracking number shows the package is waiting acceptance. So, the package has not even left **********, **. The tracking number is ******************************************************************************************************** I have contacted this company no less than 10 times and they refuse to even get on the phone after the answering service answers the phone. I have called every day and finally I got an answer, and I was told "management would like for me to wait longer". It does not take 20 days to receive a package which has been sitting in ********** for 20 days. The people who own this do not seem to care or are unbothered by the fact this has happened almost as if this is regular occurrence with these people. Something needs to be done because all of this is not okay.

Pure Leaf Kratom is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

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