Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased item July 29. Order said delivered but did not receive item. I contacted the company and shipping company *****. Company did their own investigation. ***** just said item was delivered but could not confirm where. Intex said they could not reship or reimburse order until they heard from ***** which would take 14 days. They said I would get an email with the outcome. I got a response from ***** after a few days but the company said they never got a response. I kept making contact with Intex and they kept saying they are waiting for a response. After a month they still never heard from *****. They said I still had to wait. I continued to wait. I would reach out and they would say nothing yet. I asked to speak to a supervisor and I never got a call back. It is now been over 2 months. I reached out to them again today and they informed me that they got the response back from ***** and I will not get the item reshipped or refunded. I called and asked to speak to a supervisor again. I called around 12pm. Was told i will get a call back by the end of the day. I called again at 4:30 was told I will still get a call. No call. I called at 4:58 (they close at 5pm). They were closed. I never got a call back.
  

  

  Business Response

  Date: 01/05/2023

  Business Response /* (1000, 5, 2022/10/18) */
  We apologize for the entire situation. We initiated a ***** investigation and they have denied the claim. As ***** has denied the claim, we are unable to reship or refund you for your order. You can expect a call from a member of our management team by 10-18-2022, to further discuss your concerns.
  
  
  Consumer Response /* (3000, 7, 2022/10/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  ***** did not deliver the item to my house. If I do not get a refund or the item then you are stealing my money and that is a crime. I was told I would receive a phone call by a ****** 10/19 and I still have not received a phone call (now going onto 10/21). Now can a company do this to a customer. All I want in the item I ordered. I called the company today. Spoke to two people who told me that they can not help me, one just transferred me to the call center who can not help. I don't understand how a customer who did not receive their item is getting just rude and lack of help from a company. This is very disappointing.
  
  
  Business Response /* (4000, 9, 2022/10/28) */
  We apologize for the entire situation. Our records indicate that a service center supervisor responded to your call back request on 10-18-2022, at your request, it was forwarded to upper management. A detailed voicemail was left on 10-27-2022. Intex filed 2 claims with ***** and both were denied. As discussed with our supervisor, if a claim is denied we are unable to reship the item or process a refund. You will need contact ***** directly for further assistance. Should they reverse the results of their investigation, please contact us at *************
  
  
  Consumer Response /* (4200, 11, 2022/11/01) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I spoke with ***** and they said you did not request a signature so it is on the vendor's responsibility to refill the order. They also told me you are wanting them to pay for the product to be reshipped and that is not how their company works. If you wanted a signature and it was not shipped to the correct customer then they would accept the claim. You as the vendor need to fulfill the order or this will become theft and legal action will need to be taken. It would be cheaper to just reship the item owed to me. I have never dealt with a company who would basically steal a customers money. If this does not get resolved then I would like the corporate office to give me a call. I doubt they would like to hear how a customer is being treated so poorly.
  
  
  Business Response /* (4000, 13, 2022/12/08) */
  Once again, we do apologize for the entire situation. However, are unable to reship the product, unless ***** decides to reverse the results of their investigation.
  
  
  Consumer Response /* (4200, 15, 2022/12/21) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  That issue is between you and the shipper. I am the one who purchased the item. I want my item. You can put in a claim with the shipper and fight that battle with them. I should not be punished for that. Please ship or refund me my item.

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an air mattress from Walmart and after using it 2 times it started deflating, I called customer service/warranty department and they submitted a warranty claim. They advised me to upload my receipt online which I did the same day 10/3. They advised me a replacement would be sent out in 7-9 business days. Today 10/12 I went online and called to check on my claim. They advised me at this time they needed a cut out of the mattress and I could not load it I have to mail it in. I will send the WHOLE thing back if you send me a prepaid box! They said unfortunately you are past the time frame and we cannot do that. They never told me I have to upload a cut out of the product! I need my replacement NOW!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
  

  

  Business Response

  Date: 11/02/2022

  Business Response /* (1000, 5, 2022/10/17) */
  We apologize for the entire situation. As noted in the limited warranty information included with your airbed, the limited warranty for your model is valid for 1 year from date of purchase. Proof of purchase is required and the service center may direct you to send the product back with shipping at your expense. Intex does not provide return labels. The claim emailed to you on 10-3-2022, includes notes on the cutouts needed as well as our shipping address. To process your claim, please mail in cutouts of your defective bed.

• Initial Complaint

  Date:10/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We spent hundreds of dollars on parts to refresh our two season old pool. New poles and a new liner.
  Their part warranties are 90 days from date of purchase which is not a sufficient warranty since they often take a week or more to ship their parts.
  Our replacement liner had been in use less than 90 days and we had a seam failure. A split approximately 6 inches long.
  We called intex the day it happened and their rep told us they would not help since we ordered it 106 days prior.
  We asked to talk to a supervisor and they claimed we would hear back from them and we never did.
  
  Called a second time a week later and same thing. Told a supervisor would call....have heard nothing.
  

  

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 5, 2022/10/05) */
  We apologize for any inconvenience you have encountered with your replacement liner and our service center. Under the contact information provided, we have no pending request for a manager call back. As noted on our website a defective product must be reported within 15 days. However, should a consumer contact us within 90 days of delivery, we are able to provide a resolution. Your order #*********, was delivered via FedEx ground on 5-23-2022 (tracking #************). The reporting window for your liner closed on 8-23-2022. We are unable to assist with a replacement or store credit.
  
  
  Consumer Response /* (3000, 7, 2022/10/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This is a poor warranty policy for parts.
  We contacted Intex on Sept 2, which means your part failed 10 days after your warranty(from date received) and less that 90 days of actual use. As you know it takes time to install a pool and we did not put this liner up the day it was received.
  There should be some consideration for this and a good will gesture would be appreciated in this case, even if it is simply a discount code towards a new liner once they are in stock.
  
  
  Business Response /* (4000, 9, 2022/10/18) */
  The limited warranty is based on the date of delivery, not days of usage. Any and all claims must be filed within the warranty period. We have searched under your name, number and emails, and we have no record of prior contact with Intex. Regretfully, we are unable to comply with your request.
  
  
  Consumer Response /* (4200, 11, 2022/10/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The reason you are not seeing contact information under this name or number is because it was my husband, **** ********, that contacted you with his phone, not mine.
  Look into order #********* and if your reps actually entered in any information about our claims into your system you should see that we did indeed contact you twice about this and were told we would hear back from a supervisor both times.
  
  
  Business Response /* (4000, 13, 2022/11/02) */
  Thank you for that additional information. We were able to locate you husband's information. Our service center reached out to **. **** ******** and initiated claim #******. If you have any additional questions or concerns, please contact the Service Center at *************

• Initial Complaint

  Date:09/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company charged me $8.07 for shipping of a $1.89 part. The shipping was said to be via FedEx. Upon receipt, the part was shipped via USPS with a postage cost of $4.50. The company is consistently lying to customers about the cost of shipping and pocketing the excess.
  

  

  Business Response

  Date: 10/27/2022

  Business Response /* (1000, 5, 2022/10/06) */
  We apologize for any inconvenience you have encountered with your replacement liner and our service center. Under the contact information provided, we have no pending request for a manager call back. As noted on our website a defective product must be reported within 15 days. However, should a consumer contact us within 90 days of delivery, we are able to provide a resolution. Your order #*********, was delivered via FedEx ground on 5-23-2022 (tracking #************). The reporting window for your liner closed on 8-23-2022. We are unable to assist with a replacement or store credit.

• Initial Complaint

  Date:09/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 2017 I have purchased 4 Intex pool pumbs for my above ground Intex pools. They seem to be defects as they don't hold up from year to year.
  I sent the company certified mail with all the information, when purchased and receipts and all information regrading the purchase of these pumps.
  I have yet to hear anything back. I gave them a date in when I should hear back and if I didn't I would file a complaint with the****.
  I don't know what other options i have. They are selling faulty pumps.
  

  

  Business Response

  Date: 11/18/2022

  Business Response /* (1000, 5, 2022/10/06) */
  We apologize for the unfortunate experience you have encountered with your pumps. Unfortunately, we cannot assist you with a refund, any refund would come from the retailer in accordance to their policy. Filter pumps are part of our limited warranty program. Agents at our service center are available for product support.
  For further assistance with your May/June 2021 purchase, please contact our service enter at 310-549-8235, with the model number. If you need assistance finding your model number, click on this link.******************************* Please note that Intex does not offer any compensations, therefore is unable to comply with your request for compensation on pumps purchased more than 2 years ago.
  
  
  Consumer Response /* (3000, 7, 2022/10/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This company is just passing the buck in not taking responsibility for their product. Why should the retailer be responsible for the product? Intex is responsible. Awful companies take your money. I will boycott Intex products.
  
  
  Business Response /* (4000, 9, 2022/10/18) */
  Once again, we apologize for the entire situation. Refunds must be processed by the retailer. Intex can only assist you with a warranty claim. For further information on our warranty claim process, please contact us at**************
  
  
  Consumer Response /* (4200, 11, 2022/10/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Intex should stand behind what they sell. Instead they are passing the buck to the retailer.
  These pumps are faulty. The least they could do is send me a pump for all ,Ive been through . They just dont last and they all have the same default that cannot be fixed. Inwill start a class action law suite
  
  
  Business Response /* (4000, 13, 2022/11/02) */
  Intex will only ship replacements, via a warranty claim. Based on the information you provided, your May/June 2021 purchase may be eligible for a claim. Please contact our service enter at ************* with the model number.

• Initial Complaint

  Date:09/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  08/04/2022 I purchased a Intex ************************ Bed,***********************************************
  on 9/27/2022 I contacted Intex to do a warranty claim on the sofa bed because the valve or something has failed.
  
  I reached a representative named ****** who was extremely rude and refused to cofirm that Intex was falsely advertising on the******* website because there is a 90 day limited manufacturer warranty advertised on the ****** website and according to Intex and ****** there is no warranty on this product.
  

  

  Business Response

  Date: 12/15/2022

  Business Response /* (1000, 5, 2022/09/28) */
  We apologize for your unfortunate experience you have had with your Intex Pull-Out Inflatable and our service center. Unfortunately, this item as noted in the manual, has no manufacturer warranty. If the seller's website states anything different, please contact the seller, for a resolution.
  
  
  Consumer Response /* (3000, 7, 2022/10/04) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The seller is Intex. They are selling on the ****** platform as noted by the evidence submitted. Intex is the seller and is responsible for the information advertising on the internet. It's false advertisement.
  
  
  Business Response /* (4000, 10, 2022/10/10) */
  Once again, we apologize for the entire situation. Your ****** invoice states the item was sold by ***********************. Please contact ******.
  
  
  Consumer Response /* (4200, 12, 2022/10/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Per ****** Seller policies Intex is responsible for the adding of products to the ****** catalog, and they specify FBA inventory and then ship to ******. Again Intex is falsely advertising on ****** and is liable for the informaiton in the listing.
  
  
  Business Response /* (4000, 14, 2022/10/21) */
  We apologize for the entire situation. This item is not part of our limited warranty program; therefore, we are unable to file claim. As the order was placed via ******, you will need to contact them for a resolution. If you have any additional questions or concerns, please contact the Service Center at *************
  
  
  Consumer Response /* (4200, 16, 2022/10/31) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  So Intex agrees that it's falsely advertising on ****** and still refuses to replace the product? Apologies are great but this is turning into a legal matter if Intex is falsely advertising on ******. It's stated in the ****** seller policies. I have no other option to not accept this response and seek legal representation and forward this false advertising to the Courts.
  
  
  Business Response /* (4000, 18, 2022/12/08) */
  We appreciate your feedback. We are unable to provide you with a resolution.
  
  
  Consumer Response /* (4200, 20, 2022/12/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Intex is unable to provide a resolution for false advertising which is against the law. I will proceed with legal action.

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased this pool for my own personal use. Just me no one else. I used this pool 3 times last year then properly stored it for winter in a extra large plastic tote. This year when I installed it it had tiny holes in the top ring that holds air. I repaired the few that I found but it still would not keep the air in it so the water basically spewed over and somehow the ring filled with water. I paid $583 for this to only use 3 times! I reached out to Intex several times but they said the warranty is over. I never got to use at all this year because of this problem. A major hassle I dealt with all summer to install and not use and then to drain and rid of this season. Not to mention 2 water bill for filling it twice!!
  

  

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 5, 2022/09/23) */
  We apologize for any inconvenience you have encountered with your pool. We are unable to comply with you desired resolution. Intex does not process refunds, any refund would come from the retailer in accordance to their policy. As stated in your Owner's Manual, the limited warranty on your Easy Set Pool is valid for 180 days from the date of purchase. Based on the purchase information provided, you are out of warranty and we are unable to file a claim for replacement. If you have any additional questions or concerns, please contact our Service Center at *************
  
  
  Consumer Response /* (3000, 7, 2022/09/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Like I said I paid $600 and got 3 uses out of this! The summer ******************** doesn't even last 180 days.
  
  
  Business Response /* (4000, 9, 2022/09/28) */
  Once again, we apologize for any inconvenience. The limited warranty is based of the date of purchase or date of delivery for online orders, not the usage period.
  
  
  Consumer Response /* (4200, 11, 2022/10/06) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Like I said I paid a lot of money for this item to only use 3 this! Obviously there was a flaw in the vinyl!
  
  
  Business Response /* (4000, 13, 2022/10/18) */
  Unfortunately, the limited warranty has expired. We cannot replace the liner under warranty. However, you may purchase a replacement liner, via our website intexcorp.com.
  
  
  Consumer Response /* (4200, 15, 2022/10/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Is the liner going to be free? It's the top ring that is defective.
  
  
  Business Response /* (4000, 17, 2022/11/02) */
  Unfortunately, your Easy Set Pool is out of warranty. Your pool was purchased in June of 2021. The limited warranty is valid for 180 days from the date of purchase. You reached out to Intex in July of 2022, more than a year past the limited warranty period.
  
  Intex will not replace the liner.
  
  If you have any additional questions or concerns, please contact our Service Center at 310-549-8235.
  
  
  Consumer Response /* (4200, 19, 2022/11/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Again this pool was only set up for 2-3 months as********* summers do not last long. I properly stored this in an extra large plastic tote with a lid. When set up this summer it had tiny pin holes in it. Wayyyy to much money to spend on something to use for this small amount of time!!
  
  
  Business Response /* (4000, 21, 2022/12/08) */
  We apologize for the unfortunate experience. You are past the warranty period. We will not be replacing the liner.

• Initial Complaint

  Date:09/22/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted intex in regards to a pool I purchased. I notified them that the pool was defective and that I needed a replacement part which was still under warranty. I have already put the pool together and filledit before noticing the defective part. Where I live there are strict watering guidelines that must be followed so just dumping the water and cutting up the part that is defective to send them pieces is not plausible. They informed me that is the only way to receive a replacement. I explained to them my laws and the fine I would incur if I decided to do that with no assist from them. I am not just able to fill a pool at will it has to be during certain times of day and I can't just drain it to fill it again. They refused to help me or assist in the fine I would receive if I did do what they asked.
  

  

  Business Response

  Date: 10/05/2022

  Business Response /* (1000, 5, 2022/09/23) */
  Claim #****** was initiated for you on 8-30-2022, to replace your defective liner. We apologize for any inconvenience you have encountered with your pool, but as stated in your Owner's Manual, the service enter may direct you to return the product. We have assisted you with filing a claim, and asking for only certain pieces of your pool liner. We are unable to comply with your request as our claims only apply to Intex products. We do not process any type of reimbursements or compensations. The limited warranty on your *********** pool is valid for 1 year from date of purchase. If you wish to continue with the claim process, please upload proof of purchase via the claim, and mail in the cutouts of your defective liner. If you have any additional questions or concerns, please contact the Service Center at *************

• Initial Complaint

  Date:09/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a SimpleSpa June 2, 2022. The Spa has had continuing leaks through the air pressure release valve. I called under the warranty attached to which they stated that the retailer I purchased from was not an authorized retailer and my warranty was not valid. Nowhere in the warranty does it state that it is null and void depending on the retailer. All aspects of the warranty are met. The customer service representative then refused to provide me with a manager or additional assistance.
  

  

  Business Response

  Date: 10/07/2022

  Business Response /* (1000, 5, 2022/09/16) */
  We apologize for the unfortunate experience you have had with your spa and our service center. To initiate a claim, please call ************. Our business hours are Monday - Friday 8:30 am - 5:00 pm PST. Please have your model number available. If you need assistance finding your model number, click on this link. https://youtu.be/xkVUlkSg5to.
  
  
  Consumer Response /* (3000, 7, 2022/09/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  That is w the number I called which gave me the response as listed. They told me they would rather I get a lawyer than help me. I would like actual help before I do love on to that.
  
  
  Business Response /* (4000, 9, 2022/09/26) */
  To submit a claim, you will need to contact our service center at ************* our business hours are Monday - Friday 8:30 am - 5:00 pm. PST. You may also contact us via chat Monday - Friday 9:00 am - 3:30 pm. PST. Our service center agent will review and initiate the claim process with you. Your information is saved under your phone and email. You will need to provide 2 model number printed on your Simple Spa. If you need assistance finding your model number, click on this link. https://youtu.be/xkVUlkSg5to

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased an above ground easy setup 10x30 pool from Walmart online July of 2022. Set the pool up as directed and after about a week realized that the pump was not moving the water. Contacted in text filed a claim and got a new pump approximately 2 weeks later. By this point had to drain the pool and start over again so pool was again reset up as recommended with the new pump. Went on vacation for a week two weeks ago and when we returned noticed that the top inflatable was no longer as inflated so added more air to it to see that it was blowing the air back into the water. So have again contacted and text about the claim and they say that I have to pay to mail part of the pool back to them to get a new pool. This $130 pool has already cost me hundreds of dollars and wasted water and set up and reset up so now I'll be charged to mail them back the defective part of the pool at my cost. What good is a warranty on a product for which I have only owned two months and have gotten to use for approximately 2 weeks of that time if all it's going to do is keep costing me more money. I feel the intense company needs to replace the pool at their cost and if they want a piece of the pool mail to them that should be at their cost as well not mine. I have already spent way more than planned on this pool and do not recommend that anyone purchase any Intex products . Their warranties just require you to spend more money to get what is supposed to be already covered. My resolution for this problem is is that you should send me a new pool and because it is the end of summer and it will not get set up again this year my warranty should cover it for
  

  

  Business Response

  Date: 09/30/2022

  Business Response /* (1000, 5, 2022/09/13) */
  We sincerely apologize for any inconvenience; you have encountered with your pool. As noted in your Owner's Manual, the service center may direct you to return the product. To process claim #******, for a replacement liner, you will only need to send pieces of the liner, not the full product. The limited warranty on your Easy Set Pool is valid for 180 days from date of purchase of delivery. We are unable to comply with your request, we cannot extend the limited warranty or provide a return label. If you have any additional questions or concerns, please contact the Service Center at *************