We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Skating Equipment

Moxi Skates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skating Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 9, 2024, I ordered a size 8, Beach Bunny Watermelon skates from Moxi Skates through their website. Before purchasing the skates, I reviewed the return policy, which allowed for returns within 30 days of receipt if the skates were in mint condition. We received the skates on August 16. And my credit card was charged the $154.12. My daughter tried them on inside, rolled about 30 feet on the wood floor and realized that they were too big. We put the skates back in the plastic sleeves and back in the boxes that they arrived in. I emailed **** to ask how I return them. They sent an email on August 21 with directions and a return label for ***.I printed out the label & affixed it to the box and dropped it off at the *** store. The tracking label shows that the returned skates were delivered to Moxi on August 28. I checked my credit card transaction on August 30 and there were no refunds showing. I sent an email that same day to **** asking about the status. I have received no response to that email.Today, Sept 5, I again checked my credit card transactions and found no refund. I went to the Moxi website, hoping to find a phone number. There is none. I typed a message in the Chat box there, but no one responded and I waited for 30 minutes without anyone responding. I would like the refund of at least the skates $119 and taxes charged.

    Business Response

    Date: 09/09/2024

    Hello ****, 

    Thank you for being a Moxi Roller Skates customer. I am happy to clarify the details of your return and refund to help ease your mind. I am seeing here, for your order #******
    that your return was received on August 28th, and was processed the following week on September 5th. I do see there was a delay in the processing of your return, and we give our apologizes for the wait time you experienced. Your refund of $130.25 was initiated on September 5th, however bank processing takes at times, up to 7 days. I am seeing here that your refund processed into your account on September 7th, so the funds should be available to you now. 

    I hope that helps, please reach out to us to *************************************************** if you have any further questions or concerns. Thank you, and enjoy your week! 

    -Kayla 

    Moxi Roller Skates

    Customer Answer

    Date: 09/20/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:04/08/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 3/25/24 I purchased two pairs of skates from Moxi website on 4/4/24 I received and email saying my package arrived ,after contacting *** and tracking it online I realized my package was sent to the wrong address and then after contacting the manufacturer they used I was told only one pair of skates was shipped to begin with so now Im missing both items I paid for and have tried multi different avenues to contact this company and Im being ignored entirely

    Business Response

    Date: 04/18/2024

    Hey *******, 

    We are so sorry for the mistake with your order. This issue has been since resolved via our email communication. I have provided you with the tracking for the missing skate. I hope that this helps to resolve the matter. Please feel free to reach out if you have any further questions or concerns. 

     

    We appreciate you being a Moxiskates.com Customer! 

    Customer Answer

    Date: 04/22/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Moxi Skates is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.