Complaints

This profile includes complaints for Fox Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Fox Rent A Car has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Fox Rent A Car

  5500 W Century Blvd Los Angeles, CA 90045-5914

• 

  Fox Rent A Car

  25583 Avenue Stanford Valencia, CA 91355-1101

• 

  Fox Rent A Car

  8801 Las Vegas Blvd S Ste 100 Las Vegas, NV 89123-1604

• 

  Fox Rent A Car

  1805 E. Sky Harbor Circle Phoenix, AZ 85034-4805

• 

  Fox Rent A Car

  4404 W Hillsborough Ave Tampa, FL 33614-5440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My confirmation number is FFX05210A7. I reserved a rental car for two days and arrived at the ****** location 30 minutes early for pickup. Upon arrival, I saw a long line with only two staff members at the counter. Despite waiting for over 30 minutes, the line barely moved. I noticed several groups ahead of me switching to other companies and leaving the line. After 45 minutes of waiting, I contacted *** customer service, but they told me to reach out to ******* since I had booked through them. When I spoke to *******, they said *** required me to speak to the staff in person to cancel, which made no sense. If I could reach a staff member, I wouldnt have needed to cancel! The issue was that it would take another 1-2 hours just to reach the counter. After waiting for an hour, I decided to rent from another company because I had prior commitments and couldnt afford to waste more time. I explained the situation and requested a free cancellation, but after three days, they denied my request, saying it was a non-refundable booking. They should have considered their lack of staff and the unreasonable wait times. Expecting customers to wait 2-3 hours to pick up a car is unacceptable, and they owe an apology along with a free cancellation.

  Business Response

  Date: 10/21/2024

  Thank you for the opportunity to respond to the complaint submitted by *** ***.  I apologize that the wait time for pick up exceeded the expectations.  Our records, because there was no contact with an agent, show that this was a no show which is why the refund request was denied.  We have updated the status.  As payment was not made directly to Fox Rent a Car we cannot provide the refund directly, but are happy to approve that refund with the booking party.  Please contact your booking party directly to resubmit your refund claim.  We have adjusted the information for approval. 
  
  Thank you. 

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked a trip to ** to stay with friends in *************. Scheduled *************** departure was 7:30am out of *******/******************** on Sept 29, 2024. Due to Hurricane ******, cancelled the trip as the region had been devastated.Booked a vehicle with Fox Rent A Car, *****, **, on Aug 29, 2024, for $200.67 plus a $150 security deposit using a Discover credit card. Scheduled to pick up the vehicle on Sept 29, 2024 upon arrival from *******. As stated above, I cancelled the flight. Called to cancel the car and was directed to contact ***** billing department at ************, M-F 8am to 5pm PST. Spoke with '***', who indicated he could only refund the $150 security deposit but could not refund the $200.67 as the flight apparently was not ************ this was a catastrophic storm out of anyone's control, the $200.67 should be refunded as a matter of ethical business practice.Thank you for your time and consideration.********* ******

  Business Response

  Date: 10/15/2024

  Thank you for the opportunity to respond to the complaint submitted by ********* ****** regarding the reservation FFXP08E695.  Our records indicate that the billing department is simply waiting for the documentation to show that the customer's flight was cancelled to qualify for the refund of the non refundable reservation. 
  
  In an effort to resolve this case, a refund has been issued today.  For future reference, documentation must be presented with a refund request as all prepaid reservations are non refundable.  The customer can expect to see the refund to their card in 3 to 5 business days. 
  
  Thank you. 

• Initial Complaint

  Date:09/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged can upgrade fee due to their inaccurate website advertisements We have 3 people 2 bags and was told we had to upgrade for additional costs because we wouldnt fit

  Business Response

  Date: 09/30/2024

  Thank you for the opportunity to respond to the complaint submitted regarding the rental agreement PHX-1208437 in the name of Justin Lee Weaver.  I am showing that the customer signed to upgrade the vehicle at pick up, please see the attached rental agreement. 
  
  If the customer wishes to exchange the premium car for the reserved economy car we urge the customer to return to the rental facility in Phoenix for removal and exchange.  A new rental agreement will have to be signed to remove the upgrade charges and exchange the vehicle.  The location has been advised that the customer wishes to exchange for the reserved car class. 
  
  Thank you. 

  Customer Answer

  Date: 10/04/2024

   
  
  Complaint: 22349240
  
  
  
  I am rejecting this response because: due to their inaccurate website description we were forced to “upgrade” because we were told we had to due to the fact we wouldn’t fit
  
  
  
  Sincerely,
  
  
  
  Kerstyn Comerzan

  Business Response

  Date: 10/15/2024

  The customer booked an economy car on the original reservation.  As stated on the website the economy car can accommodate 5 passengers and 2 pieces of luggage.  The website description is accurate.  Again, the charges were signed for on the rental agreement and summary of charges presented at the rental counter and as they were signed for it is assumed that the customer understood all charges. 
  
  Thank you. 

   

  Customer Answer

  Date: 10/16/2024

   
  
  Complaint: 22349240
  
  
  
  I am rejecting this response because: if that were true why were we told by the front desk employee that we wouldn’t fit in the car with 3 people 2 bags. That’s why we were forced to upgrade because we were told we would not fit.
  
  
  
  Sincerely,
  
  
  
  Kerstyn Comerzan

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/22/24 I arrived at *** at the Rental Car Shuttle pickup location at 2102hrs. After calling Fox & another rental car agency texting Fox, the shuttle bus driver did NOT pick me up until 2151, arriving at 2200- an hour wait time. Due to the lateness of the shuttle, I had to use the toll to arrive to my destination at ****************** before they closed. I have dealt with this agent before *********** told me I had the option of doing a pay-by-plate option for the tolls instead of the pass. The toll pass is $12/day or $2 per way if I did pay-by-plate, so I went with that option. However, on 9/23 I called the toll agency to pay & they said that they cannot accept payment because its rental car & gave me Foxs toll number. I called the Foxs toll *********** was closed. On 9/26 I had to quickly turn in my vehicle early due to an incoming hurricane & make my flight back home. I took the toll road again, & planned to use cash. However, the toll turned off the cash option due to the incoming hurricane. Upon my arrival at the airport I called the Fox toll number. The lady yelled at me! She was extremely rude! Also, the only options she gave me was pay the $12/day pass ($60) or pay the toll plus a $15 charge for each occurrence ($38). In addition, this would be mailed to me in 4-6 weeks. I am on a work trip & need to claim this for reimbursement within 3 business days; also we do not have the luxury to wait on it due to the end of fiscal year & potential government shutdown down. The lady also told me to handle it at the *********** or complain to ***. I called Fox. No answer! No assistance. All this for a $4 charge! The agent has twice now given me the wrong information and it has cost money. I feel as if he is trying to con me for extra money. The Fox toll lady was rude & should not be in a customer service role. The shuttle bus driver screwed me over which caused this entire mess. All I want is to pay the $4 I owe in toll & be done with this. No extra fees or passes.

  Business Response

  Date: 09/30/2024

  Thank you for the opportunity to respond to the complaint submitted by ******** ******** regarding the rental agreement MCO-874166.  Customer's have the option to add a platepass at pick up or utilize their own means for tolls, but any unpaid toll is billed by ***************************  Unfortunately, most tolls in the state of ******* may not be paid by cash so a customer will need either a purchased sunpass or to add the platepass.  As toll charges are not issued by Fox Rent a Car directly, we are unable to waive any administrative fees associated with the tolls.  We urge the renter to reach out to ************************** directly at ************ to see if they are able to assist them with their concern. 
  
  Thank you. 

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22343126
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 09/30/2024

  I apologize, as Fox Rent a Car is not the one issuing the charges for tolls the customer will need to address their concerns with American Traffic Solutions at ************. 
  
  Thank you. 

   

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22343126
  
  I am rejecting this response because: I called them, the ************ ************************** Line) and that is who I am also complaining about. The *** toll customer service ***resentative yelled at me. She also told me to complain to the Fox MCO Manager, which I have been trying to get a hold of, but this company seems to not allow. Ive used the online Contact Us Forum. Ive called emailed. Ive done this, and no one is assisting me. I can do a complaint against them directly to, since apparently theyre doing business as a different name, but my resolution is not being met. I want to extra fees on my toll because either the ******* customer service ***resentative is either untrained and doesnt know his job, is a liar, is a *****, or is all three. I want all three employees involved (******** customer service *** at the ************, Fox MCO customer service ***, and bus driver) all ***rimanded and trained. Not a $25 coupon for my next rental, because there will never be another rental through *** from me. Lastly, I want *** MCO manager to contact me. The fact that I cant get a hold of a manager from *** MCO is ridiculous and makes me even more suspicious of this company.  

  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:09/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/11: reserved car rental on Expedia, was assigned Fox for rental company. $332.84 was drafted from my account and I paid in full. 9/18: Arrived at *** to pickup our vehicle around 2100. I did not bring a credit card, and fox refused me and my family our rental car that we had already reserved! I did have a digital credit card in my ****** wallet, but I was informed that it had to be the physical card. They asked if anyone had a physical card, my brother-in-law had a credit card, so they said for an extra $12.99 a day we could add him as a driver and use his card. We agreed, however, after talking to his manager the clerk then said that they actually cannot accept anyone else's card and refused us altogether. We requested a refund and *** stated that it'd have to go through ******* since that's where we made our reservation, and they'd leave a note stating, "I didn't have a credit card upon request and to refund my account as we weren't able to rent a car."After speaking with Expedia, they're stating fox is refusing to refund us due to their credit card policy, and that I was informed of this. After being told this, I pulled up my itinerary on Expedia, there is no obvious mention of this, in fact, it's only located in the "small print" details. *** is a dirty company practicing bad business tactics and attempting to take advantage of people when they are helpless and without a car.

  Business Response

  Date: 09/27/2024

  Thank you for the opportunity to respond to the complaint submitted by ******* ****** regarding the reservation FFX050776A.  I apologize that the renter was unaware of the requirement for a credit card at pick up.   Our records indicate that, as the customer was told, the reservation was marked approved for a refund.  To date, Expedia has not contacted Fox Rent a Car for refund approval.   I am happy to email them as well to issue a request for refund, but ******* is the one that needs to take action for the refund as no payment was made directly to Fox Rent a Car. 
  
  Thank you. 

• Initial Complaint

  Date:09/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/30/24 I paid a total of $965.87 with a security deposit to ensure I would get my money back because we are in the military. Most car rentals do not charge underage military because we just want to see our families on the holidays but for Fox A Car Rental, we are required to pay $20 a day for underage fees. The business was committed to providing a vehicle to drive while we visited our family. I was required to cancel the reservation to change the date of pick-up one day before the date I booked and was given back $815.87 in store credit and $150.00 was given back to my credit card. I am now required to re-book my car rental and the price of the vehicle now has doubled the price of when I booked the car the first time. On top of that, even though I paid those extra fees to get my money back in case my flight changes or we can't go home, I can't even get it back to find a more affordable rate somewhere else. I am stuck with *** having to pay twice the amount with no exceptions otherwise I lose that $815.87 if I choose to book with another car rental company because I can't afford another $1,000 on top of what I already lost to Fox. This whole policy of not allowing to change dates is not friendly to military families. This complaint is not in representation of the ***.

  Business Response

  Date: 09/24/2024

  Thank you for the opportunity to respond to the complaint issued by **** ***** regarding her upcoming reservation FFXP08FA76.  Rental rates are dynamic and will never be the same each time there is a rental.  Rates are based off of availability for the dates/times that are booked.  Unfortunately, we cannot match rates from a previously cancelled reservation.  The customer was provided a store credit, per the rental policies for a prepaid reservation and did utilize this store credit for their upcoming rental. 
  
  The underage fee for military, the fee is waived if a traveler is on active military orders.  For leisure rentals, these fees do apply and will be charged to the renter at pick up if not already paid for. 
  
  I do apologize that the customer needed to reschedule their **********************, but it does appear that all policies were followed with their cancellation and new reservation. 
  
  Thank you. 

• Initial Complaint

  Date:09/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle on sunday 9/15 for a funeral and spoke with a representative who was quite helpful in my time of need in setting up a reservation. I used a credit card for the reservation as per policy and was advised i can change the card to a debit card to pay for the rental. I was advised several times that they will be open to do so at 5am Tuesday morning but to my surprise there was no one there and that i had to go because my boarding was for 5:25am and the flight doors close at 5:45am. I then called several numbers to rectify this situation and spoke with a woman who states that she is the billing supervisor named *******. As i explained the situation to her she was very short, rude, and to make matters worse instead of providing top tier customer service she hung up the phone instead of helping and assisting one of your customers. I travel often and i always use fox rental as they have always had exceptional rates and provided exceptional customer service. I will from today forward i will never use fox again. I have worked customer service for over 20 years and have NEVER acted as unprofessional as the supervisor ******* i spoke with today. I was beyond disgusted. I would like the supervisor to please contact me as soon as possible.

  Business Response

  Date: 09/24/2024

  Thank you for the opportunity to respond to the complaint submitted by ****** ****** regarding the rental agreement TPA-542332.   I am very sorry to read that ****** did not have a good experience.  Unfortunately, we cannot accept any cards via telephone for compliance reasons.  In order to switch a card for payment, this must be done while the rental agreement is open and customer is present at the ********************** counter.  I apologize that Ms. ****** was unable to do so prior to leaving for her flight.  I do sympathize with the customer, but we cannot switch out a card once the rental contract is closed. 
  
  Thank you. 

   

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fox fraudulently attempted to charge me for an insurance policy that I refused to buy by charging it to my credit card through the security deposit, they only had my credit card for a security deposit since I bought the car through Hotels.com.They failed in every way: to be polite, on time, have the car I reserved, have a car in good repair, and not commit credit card fraud.The fraud was rejected by my credit card as a fraudulent transaction since they refused (at first) to provide any documentation & when they did it was clearly cut & pasted together.You also helped me in a previous complaint no. ******** where they admitted that I did not purchase this insurance, which frankly I don't even believe ever existed for them to sell me, & agreed not only on a refund of the fraudulent charge but a partial refund for their failure to provide what I did actually purchase.Now months later, they're threatening me w/ collections & marks on my credit for money THEY agreed was fraud & to refund me.They have no right to attempt to penalize me in any way for their fraud, & they need to cease this baseless harassment IMMEDIATELY.

  Business Response

  Date: 08/29/2024

  Thank you for the opportunity to respond to the complaint issued by ********************* regarding the rental agreement OAK-543554.  The refund of $28.06 was issued to ************ per their dispute on the added Loss Damage Waiver coverage.  However, a balance is still due of this amount because not only did Fox Rent a Car issue the refund of $28.06 but the customer opened a chargeback on their card for $28.06 and therefore has received the refund twice.  Due to this, a balance of $28.06 is due on this rental.  We urge the renter to contact the accounting department at ************ to clear the balance as the refund was issued to them twice. 
  
  Thank you. 

   

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 22202833
  
  I am rejecting this response because:

  I called Amex & spoke w/ their representative '*****' ID No: *******

  According to Amex:
  June 1st I opened a dispute
  June 4th Amex issued me a temporary credit pending the outcome
  June 5th After I forwarded them your response to the BBB Amex closed the case in my favor
  July 10th You finally sent the refund and the temporary credit was removed meaning that I did not in fact receive the refund twice.

  Frankly they have been straight forward with me, and you have done nothing but lie, so I fully believe them. Furthermore it makes no sense that you would send me a duplicate refund more than a month after I had already received a refund, unless (as Amex stated) you were forced to pay back Amex for their temporary credit? It really strains credulity.
  

  If you dispute those facts as they were presented to me by Amex, then you can address it directly with them.
  
  
  
  

  
  
  Sincerely,
  
  ***************

  Business Response

  Date: 08/30/2024

  Our records indicate that the customer received a refund of the $28.06 on July 9, **************************** 1000.  On August 2, 2024 the chargeback was issued and another $28.06 refunded by the card.  Due to the second refund a balance of $28.06 remains on the account. 
  
  Thank you. 

   

  Customer Answer

  Date: 08/30/2024

   
  Complaint: 22202833
  
  I am rejecting this response because:

  As stated in my previous response I called Amex & they assured me that I only received the refund of your fraudulent charge once.
  As I see it that leaves a number of possible options, which I have ranked based on their probability:
  

  [MOST LIKELY] Youre just lying again because you literally have nothing better to do that try to scam me out of $28 & you manage to bully most people into paying to get you to go away.

  [PLAUSIBLE] Your records are wrong. I mean every interaction with you has been incompetent-at-best & your claim that you sent me a refund more than a month after you were charged back is something only an idiot would do, supporting a defense of incompetence.

  [UNLIKELY] Your money has been frozen or seized by Amex or any of the numerous law enforcement agencies I filed fraud reports with or as a suspicious transaction.

  Amex verified I didnt get paid twice. If you disagree with Amex, take that up with them & leave me out of it.
  In fact I am still seeking the same resolution: I owe you nothing. Immediately cease & desist your baseless threats &accusations.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:08/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I booked a flight from *** to ******* *****. And rented a car from Fox car rental. For $106 I had my boarding pass and with most almost all car rentals they do not require to have a major credit card as long as you have a boarding pass. I showed them my boarding pass and now were in their paperwork. Did they list that they require a major credit card. So I lost out on my $106 and still had to rent at another. I had to pay $145.for another car rental they are the only ones in the airport that require a major credit card but its nowhere listed on the paperwork when you fill it out online.

  Business Response

  Date: 08/29/2024

  Thank you for the opportunity to respond to the complaint submitted by ************************* regarding the reservation FFX04E7DB5.  I am very sorry that ************** was not aware of the credit card requirement for pick up.  This information is supplied in the rental policies which must be agreed upon during the booking process.  Their booking company also would have provided this information as well. 
  
  I do see that the booking party was provided with a refund approval for the reservation on 08/28/2024.  I would urge the customer to contact their booking source directly regarding a refund of the reservation as payment was not made directly to Fox Rent a Car so the refund will come from the booking source. 
  
  Thank you 

   

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23 2024, I flew into ***************** and had a prepaid rental to a rental car from fox thru priceline thru Aug 18..paid $1094.39 which included rental car collision paid thru Priceline...at the Fox rental counter I canceled the insurance thru priceline and got $351.00 back on my credit card and signed up for liability insurance with Fox rental directly instead. Rental agreement stated charges would not exceed $1031.32 at $13.22 per day. On Aug 18 2024 early in the morning I came down with food poisoning n called Fox customer service number to tell them I was sick and had to postpone my flight till Aug 24 2024. n so I wanted an extension at the same rate of $13.22/day till aug 24.My car was not due back till 9 pm. The agent ************ spoke to assured me someone from ********* rental location wd call me back the same day. i did not receive a call.In the evening on Aug 18 at 5.48 pm I called again n spoke to a different representative who said the car had been returned on Aug 12 and my credit card had been charged $522.59 to which I replied it was impossible as the car was still sitting in the driveway and I was still awaiting a reply for an extension.Apparently there was a mixup and a different car had been returned and my credit card charged. Once again the agent said someone wd definitely call me back that day to clear it up n let me know about the extension. Aug 19 rolled around ..still no word..I called the customer service number again and was given the same spiel that a manager would call me back within 24 hours. It is Aug 20 right now..11.20 am .. I have just called Fox customer service again who once again said manager at ********* location would call me back. Meanwhile, the car is sitting in the driveway as I am unable to drive it because they havent extended the rental and insurance on it..and it has put a halt to my vacation plans. I also have a charge of $522.59 on my ***** credit card from someone else's car rental, not mine. Please help

  Business Response

  Date: 08/29/2024

  Thank you for the opportunity to respond to the complaint issued by ********************* regarding her recent rental SAN-926373.  I sincerely apologize that the San Diego management appeared to have a hard time to reach the renter during this time.  I do see that they have since spoken to the renter and scheduled a return which occurred on 08/24/2024 for a rental total of $1145.77 for the 40 day rental.  
  
  I believe this case was resolved directly with the location but do apologize for the efforts that ************** had to make to get resolution. 
  
  Thank you.