Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The regional company name in the ******* area is ***** Blinds Phoenix but it is a sub of LA Custom Blinds Date of transaction: 11/20/2024 Total transaction: was ******** to which I was required to put have down $4,896.50 Purchase & install auto outdoor roll up shade blinds for patio cover They gave me an 8 week projected production/install window. Called jan. 14th for the first time to get an update & was told by representative ****** who stated not sure why ***************** does not have because her system notes indicate LA production shows product sent last week of Dec. ****** indicated she was going to call the ******************* and would call me back by *** on the 14th with an update. NOBODY CALLED BACK. This would be the theme on calls I made for install updates on: Jan, *****, Feb. 12,18,24..(if anyone even answered the phone when I called). Let me check with production group and I will call you back by EOB that day...nobody called back as promised. I have detail notes with date ,time number I called, who I spoke with and promises they made and did not keep. At this point I cannot trust this company to deliver what they had promised and want to cancel my order.

  Business Response

  Date: 03/31/2025

  We appreciate you bringing this matter to our attention. We take all customer concerns seriously and are committed to resolving them as quickly and fairly as possible.
  We are currently in communication with Mr. ***** and actively working toward a resolution. We understand his frustration regarding the delays and lack of consistent updates, and we recognize the importance of clear communication throughout the process.
  As of today, our team is reviewing the details of his order and the timeline of communication to determine the appropriate next steps. Our goal is to ensure that Mr. ***** receives either the completion of the promised work or an alternative solution that he feels is fair. We are confident we will be able to resolve this matter in a timely and satisfactory manner.
  We will provide the BBB with a final update once the matter is fully resolved.

  Customer Answer

  Date: 03/31/2025

   
  Complaint: 23006668
  
  I am rejecting this response because: they have not been in communication with me. Not one call or text or email..nothing!!!
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/14/2025

  Order Number: Q-44717
  Customer: ******* *****
  We sincerely apologize for any frustration or inconvenience Mr. ***** experienced.
  After reviewing our records, we can confirm that the customers order has been successfully cancelled and a full refund of $4,896.50 has been issued.
  While we regret that Mr. ***** felt communication was lacking, we have taken steps internally to ensure clearer and more proactive outreach moving forward.
  We consider this matter fully resolved and appreciate the opportunity to clarify and correct the situation.

  Customer Answer

  Date: 04/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LA Custom Blinds ******************************. ***** ************* In November 2024 I put 50% ($1393.50) down on six vertical blinds to be installed with the removal of my old blinds. On December 19th 2024 they came out and due to poor communication within the company they were only able to install 3 of 6 blinds. They said they would return to finish hanging the remaining blinds but because they charged the balance due and receive the final payment I haven't heard from them and the job remains undone.

  Business Response

  Date: 03/03/2025

  We appreciate the opportunity to address Mr. ********** concerns. We want to assure both Mr. ******** and the BBB that we are actively working with the customer to complete the necessary repairs. The repair will be completed and ready for scheduling on March 4, 2025.
  We will continue to communicate with Mr. ******** to ensure a timely resolution. Please let us know if any further information is needed.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15th 2024, I called * A Blinds for an estimate on having blinds installed at my home in *****, **********. *****, the representative, called me and told me that he will be at my house on a specific day and time; so I called the security gate personal and notified the worker that a *****, from * A Blinds, will be at my home at a specific day and time. The attendant at the gate told me that it will be no problem let the person inside the gate and show him a map to my home.*****, never showed up, ***** never called and never came to my residence., but a person by the name of ***** informed me that she will be coming to take the measurements. ***** ********, showed up and took the measurements nd I gave ***** a check for $2545.00, in which she states that the check was written incorrectly, the specific amount: Twenty-five hundred and forty five dollars. I looked at the duplicate copy from my check book and I did not see any errors and I told *****, just go to the ********** and they will personally give you The Cash Funds. *****, refused to go to **********, instead; they called and told me to give them Debut Card Number, of the account and * A Custom Blinds will debut the funds from my account. I specifically told *****, to bring my check back, but I gave her the number of my debut card, since the accounts are connected. I gave ***** the account number, in which I very seldom give my bank account numbers, over the cell phone; but I trusted *****, once again. a few weeks later, I inquired: When Will Someone Be Out To Install The Custom Blinds? ***** informed me that she was very sorry, but she wrote my Bank Account Number from my Debut Card, Wrong and after two weeks, the accounting department at * A Custom Blinds, did not or could not process the amount inquisition. I thought to myself: Something Is Very Wrong With The * A Custom Blinds Company; so I insisted that they bring my check back and extinguishmy credit card number. Never, I received.

  Business Response

  Date: 12/03/2024

  Dear Better Business Bureau,
  We take Mr. ******** concerns seriously and are working toward a resolution. I have personally reached out to Mr. ****** and am awaiting his response.
  From our review, ***** completed the measurement per Mr. ******* instructions while he was out of town. Payment issues delayed the order processing, which ***** communicated to Mr. ******* We regret any miscommunication and inconvenience this caused.
  

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Want the pigtails and additional charger promised

  Customer Answer

  Date: 09/03/2024

  I was promised three pigtails that make it easier to charge the batteries inside the roller. I was also promised one more additional charger.

  These were all promised by **** who gave us our estimate and was installer. 
  

  **** told me that they were accidentally sent to him and not to me. **** then promised to drop them off at my house. This was over 3 weeks ago.

  I have texted and called **** with no response .

  Business Response

  Date: 09/05/2024

  Dear ************,
  Thank you for your message regarding complaint ID ********.
  We have reviewed the information provided and would like to inform you that this issue has been resolved. The installer and the customer, *************************, have agreed to meet to deliver the parts that were requested, including the pigtails and additional charger. We appreciate your assistance in facilitating this matter and ensuring it was addressed promptly.
  If you have any further questions or need additional clarification, please don't hesitate to reach out.

  Customer Answer

  Date: 09/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to LA custom blinds and had ***** come out to measure and quote the job. He arrived and we agreed to the price and install day. The one thing I said I needed from ***** was CLEAR COMMUNICATION and not only did I not get that he never showed up on the day he scheduled see the email listed. I have received an email asking if they could give me a $50 discount and a $100 Amazon gift card. I said I would accept that but I wanted someone else to install my blinds as I did not want ***** in my home. I have heard nothing about if these blinds are being installed or if I am getting my money refunded.

  Business Response

  Date: 08/08/2024

  This has been handle directly with the customer with a memeber of leadership. 

  Customer Answer

  Date: 08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a contract with LA Custom Blinds in November, 2023. Since the order was placed, we have had numerous problems at every stage of the process - missed appointments, installation errors and awful customer service. Initially, the salesperson was responsive in taking the order and accepting our on-time payment up front. However, over the course of the next few months, it became more and more difficult to contact him and get a status on our order. He ignored several attempts we made via phone and email. It was extremely frustrating. After four months of waiting for the product to arrive at the facility, it finally came time for the installation. The installer came out and started the installation only to find out that several blinds were measured incorrectly and had to be sent back to the manufacturer to resize. They also sent the wrong type of blinds for two of the rooms in our house. So, we waited another 3 weeks for the re-install. To our amazement, the company sent the same incorrect shades for the living room!! When the installer came back a third time to install (2-3 weeks later), they forgot to bring one of the shades. On top of all this, some of the shades were crooked and hanging unevenly when installed. When they took down the incorrect blinds in the living room, paint had been removed around the sliding door frames and we had to wait a week or so for them to correct and repaint the frame. By mid-April they still hadn't fixed the crooked shades or installed one of the blinds. Customer service didn't seem to care much about following up and making sure the customer's issues were being addressed. They clearly don't communicate very well with the installers in the field as they were numerous miscommunications and errors with delivery and what still needed to be fixed. After two "no shows" by the installer, they finally came out and fixed the remaining problems. It's now mid-May and we are finally finished with the install. A terrible experience!!

  Business Response

  Date: 06/03/2024

  We have received the review from ** and **s ******* regarding their experience with LA Custom Blinds. We are deeply sorry to hear about the issues they faced, including missed appointments, installation errors, and poor customer service. This is not the standard of service we strive to provide.
  We are taking immediate steps to address the customer's concerns. Someone from our leadership team, will be reaching out to the family directly to offer a sincere apology and to discuss how we can rectify the situation. We are committed to ensuring that all necessary measures are taken to resolve their issues and restore their confidence in our company.

  Customer Answer

  Date: 06/04/2024

   
  Complaint: 21723164
  
  We have not heard back from LA Blinds. 
  
  Sincerely,
  
  **** McMahon 

  Business Response

  Date: 06/05/2024

  Leadership Called around 5:45PM on 6/4. They will make another attempt today.

  Customer Answer

  Date: 06/05/2024

   
  Complaint: 21723164
  
  We did not get any calls from LA Blinds yesterday or today.  They can call my cell number ************. 
  
  
  **** *******

  Business Response

  Date: 12/06/2024

  Thank you for bringing this complaint to our attention.
  Regarding the concerns raised by Mr. **** *******, we acknowledge that this customer experienced challenges during the process, and we deeply regret any frustration caused. We have reviewed the situation thoroughly and addressed all issues brought to our attention.
  Our company worked diligently to resolve Mr. ********* concerns by ensuring all outstanding installation issues were corrected and providing compensation that we felt was fair given the circumstances. We also made adjustments to our processes to minimize similar occurrences in the future.
  This matter has been resolved to the best of our ability, and we believe we have fulfilled our obligations to provide a satisfactory resolution.
  If further clarification or additional documentation is needed, please let us know.

• Initial Complaint

  Date:05/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Products installed never worked from day one. Paid in full due to there terms and conditions. Going on 6 months now

  Business Response

  Date: 05/14/2024

  Currently working with the customer on getting this resolved 

• Initial Complaint

  Date:01/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for several blinds that included a wall mounted remote control and hub.I received a call from the company on 12/11/2023 letting me know the blinds were in and they could be installed the following Friday on 12/15/2023 between 11am and 1pm.At 2pm on the scheduled day of delivery, no one had shown up. 3 phone calls later I was told the blinds had never shipped from their warehouse (not even in *******) and could be installed on the 20th.Installer arrived, blinds were installed but no wall mount remote control. Installer was unaware of the order but said he thought he had one at the shop, would call to let me know and reorder if needed.As of today, 12/28, I have not heard back from the installer nor do I know when/if I will receive my paid for remote control.Since I had not heard, I contacted the sales person, *************************** asking if he could assist. No response. I texted him again the following day. His response was: I'll check. 2 days later, still no response.We called their main number to check on status- was sent to VM. Someone did call me back from somewhere in ******** indicating someone from the ******* office would call me. No one has.I have found the post-sale support abismal. It takes multiple attempts to contact the sales person before he eventually returns a call or text... except in this case, no response at all.I find this lack of response indicative of the company all the way to the **** Early in November, he sent a soliciting email stating if you had placed a recent order, you could submit an alternative bid to reduce the cost of the purchase. I responded with my bid. 3 weeks later, no reply. I sent another email to him stating that based on his non-reply, they were not going to accept my bid. He did reply to that and asked I resent my original bid. As of today, almost a month later, no response.I want my wall mounted remote control!

  Business Response

  Date: 01/26/2024

  We are actively working on this complaint to resolve the customers issue.

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21069435
  
  I am rejecting this response because:  The original issue still has not been addressed.  

  I did receive a call from someone by the name of ******** on 1/26/2024 stating she was from LA Blinds and was attempting to place an order for the remote control.  She apparently had no history of the issue but was directed to place the order.  

  I explained to her that due to the amount of time that had gone by and not sure if I would ever hear from the company, that I had gone ahead and purchased a remote control on my own. She stated it would probably just be best to credit me back for the amount I was charged for the remote at the time of the sale.  She further stated she was going to speak with her supervisor about what to do and would call me back when they returned from lunch.  That was around noon on the 26th.  She never called me back as she promised and as of the time of this response back to the BBB, she has not returned the call.

  This continues to demonstrate my fundamental concern with this company.  Complete lack of responsiveness.

  At this point, I do not need the remote but I do want a credit for the amount paid for the remote at the time of the blinds sale.

   

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 01/31/2024

  The client issue has been addressed and a remote and wall switch have been ordered. The order will be shipped to them directly. A member of our team has reach out to them by phone and email to reset expectations and provide compensation for their troubles. 

  Customer Answer

  Date: 02/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LA blinds is a company that costume made blinds. I whats over 5 weeks for the blinds yet the quality is so cheap and poor that they bended the first day of the installation. Also the rod and the pulling party is short impossible to reach it for an adult person. The sale person ****** didnt inform me about the quality and the material construction. I wanted the same style what we had in the past just new. This is a scam company

  Business Response

  Date: 11/18/2023

  We are currently working with the customer on resolving outstanding issues. 

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20828690
  
  I am rejecting this response because:
  I really want the refund for the very and quality blinds thats damaged 
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/11/2023

  Repair is in progress. We are doing our best to work with the customer however the customer is trying to decline the resolution. We are trying our best to resolve the outstanding issues. 

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20828690
  
  I am rejecting this response because:  ******** has been lying form the beginning with. They also did fraud on my credit card and placed an another, duplicate  charge that was not authorized and also blocked alerted by my bank. My original solution was retiring the items and refund. They were begging me to keep them however it arrived damaged and since I sent 20 emails still  spouting for resolution or repair. Its all lies and entry promises. I am not interested to work with company that stealing customers money. I had to replace my card due to fraud form this company. No should conduct business with them. They are thiefs , with super cheap product and horrific customer service. Fraud is fraud bottom line. Game is over. If I occur one more charge I will take them to the small claims court. Have every single email and conversation saved along with receipts and screenshots. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 12/22/2023

  Repair is in progress. We are doing our best to work with the customer however the customer is trying to decline the resolution. We are trying our best to resolve the outstanding issues. 

  Customer Answer

  Date: 12/22/2023

   
  Complaint: 20828690
  
  I am rejecting this response because:

   

  ince again stop the lying. Your last email dated November 6 stated the wand takes only 2 weeks. Its end of December. Stop lying and cheating. I dont need anything from you and the card is cajoled. I have every single email and communication for the dispute to my bank. Its a pure lie and theft. The worst company on the planet not just in **********. Stop lying. I have every single communication  for the past 2 months. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: ***************** Amount of debited funds $3988.00. The work according to the contract written on August 9, 2022 has not been completed. I have given the company ample time to make this right. I gave a deposit (1/2) and they automatically withdrew the balance. I did not authorize this transaction as this should not be done until the project is completed. To no avail I have spent countless hours trying to track down somebody within the company that is able to help me.August 9 Contract was signed September - Shades were delivered and installed incorrectly without side channels September- Side Channels were eventually brought but the shades were too short October - ******* was scheduled to come out to look at the job and to see how to remedy. He missed the appointment and I had to call to reschedule.November - ******* eventually came over and left with a section of the shades December- He brought them back and said he would contact me to see if they are working.January 23rd - No text... I sent him a text to let him know the section he brought back was not working. He said he would show the photos to his higher-**** January 30th - I sent him another text looking for an update and never heard back.February 2nd - Sent an email to ***. ***** said he would be the next in line to talk to. *** was on jury duty and I didn't hear back.February 17th - Called and spoke to ***** again and she requested I send her the email and promised *** would call me when he was out of his meeting.February 17th - ************ talked on the phone and he was very convincing we were going to find a solution February 22 - *** asked what my availability was the following week because he found somebody that might be able to help with the job and I said let me know when he is available and I will try to make it happen.February 27th I asked if we had a plan.February 28th I sent him a question **** because he never replied, no reply June 25th Sent an email to the owner, no reply

  Business Response

  Date: 07/24/2023

  Please see the screen shot of the email from our Operations Manager to the customer. We are attempting to resolve this matter with the customer.