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Business Profile

Clinic

Skin and Cancer Institute

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Skin and Cancer Institute's headquarters and its corporate-owned locations. To view all corporate locations, see

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Skin and Cancer Institute has 16 locations, listed below.

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    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 7, 2024, I made a payment of $115.79 to the Skin and Cancer Institute - Hanford for a dermatology appointment that was not correctly applied to my account (attached is a copy of the receipt). To date, only $73.36 (of the $115.79) has been applied to my account (attached is the billing statement along with amounts applied).On June 7, 2024, I went to Skin and Cancer Institute - Hanford for a cosmetic consultation. The consultant and I agreed on a particular filler to be used in a few weeks because they didn't have the filler in stock at the time in the office. After waiting three months, I called the Skin and Cancer Institute - ******* for a refund which they said would be credited to my account. I have not received the credit to date.I have called and written (with copies sent to the office located at ***************************************, as well) the Skin and Cancer Institute - ******* billing department several times without resolution and have gone directly to the office located at *************************************** in person numerous times and have been getting the run around for well over six months ****** this time, the Skin and Cancer Institute - ******* owes me money amounting to $19.27 ($222.76 - $42.03 - $200.00). I would like to get this resolved once and for all as I am no longer using them as a provider.

    • Initial Complaint

      Date:12/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express the fraud in billing taking place at LA Laser Center. In October 2022, I made a $50 payment on their website that is on their billing documents **********************************************

      When I made the payment my balance showed $0.00. In November 2022, I received a billing statement which I assumed was saying $0.00 and to my shock it said I owed $1476.54 and that my bill was 120+ days late. I was thoroughly confused and immediately called the billing department and left a message asking them to call me back to discuss the new statement. I had not heard from them and tried to call their line multiple times. I was only able to get through to a live person once and he gave me the run around. He would not answer any of my questions and instead told me that I needed to speak with my insurance company about the discrepancy. This is not an insurance discrepancy. LA Laser Center took my money, said I owed ZERO and now claim I owe over $1400. I can see from other reviews that their billing department scams customers and I would like to get to the bottom of this.

      Business Response

      Date: 01/27/2023

      Business Response /* (1000, 8, 2023/01/10) */
      I spoke with the patient. The reason for the balance was because her insurance was out of network. Her insurance denied the claim stating it was 100% patient responsibility for the entire balance. We did reverse the charges for the inconviance and the patient is now satisfied with the outcome.

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