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Business Profile

Data Analytics

Trellis Law

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 234 total complaints in the last 3 years.
  • 110 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did a case search on ************************ in August 2024. It is possible I did a free trial that I canceled and that is how they got my credit card information. I just noticed starting in January 2025 and for the last five months, they have been billing me $69.95 every month. A total of $349.75 has been billed so far. I logged in to my account and I see my activity since August 2024, but no subscription, no billing information, no reason for them to be billing this each month. I have no idea why they are charging me this monthly fee. I looked for a way to delete the account and do not see any way. I also called the 833 number in the line item on my credit card statement, several times, and only get a voice mail asking me to leave a message. Not only am I requesting a refund, they need to STOP these charges. The attached documents show: my email, activity history (the only reason there's a 6/25/25 activity is because I accidentally clicked that link), that I have NO subscription, NO billing history, NO saved credit cards.

  • Initial Complaint

    Date:06/24/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for a document and received an email saying to get my document but message said it was an expired link or I had typed something wrong. It was their link!

  • Initial Complaint

    Date:06/13/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was recently made aware by family members that my divorce-related court documents, including highly sensitive personal informationsuch as all financial details, child support arrangements, and the parenting planhave been published on the ************************ website without my consent. This information appears prominently in search engine results under my name, making it easily accessible to the public. This unauthorized disclosure constitutes a serious violation of my privacy and has caused significant emotional distress for both myself and my family. The public availability of such sensitive personal matters has left me feeling unsafe and exposed. I attempted to use the removal request link provided on their website; however, the form does not allow me to input the necessary URL or proceed with the request, effectively preventing me from taking the steps outlined for content removal. Therefore, I am formally requesting the immediate and complete removal of the following from their website: My full name My childs name ************* details and other sensitive personal information Please confirm receipt of this request and inform me of the steps being taken to address it.URL:********************************************************************************

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website without my permission violated my disbality privacy rights and HIPA law by having my supreme court case on view for a price " Case for Sell" ...It is unethicalk and it is having my totally unattohorized personal cell number hwich was never associated with this case and I just confirmed that with Kings Suprme Court and I have serious complaints about the lawyers stated as this is not true I was representing myself and no lawyers were representing me and I had requested to Kings clerk this case be sealed last year as there was vilation in the county clerks office with my documents and is to be under investigation as well as :Trellis.lLaw and I reported to FTC and imemediately remove my 917-cell number this si 100% private ******** cell number and I will report Tmobile again for allowing this as my cell number is listed as private .:I am stating that I was a self rep ******** litigant with disbaility in a Kinds Supreme case Broo;*** and informed the county Clerk that was occuring withboth *************** related to this Kings Supreme 511/232/2022 No.0455E6219517-I several times under *** protection from undue hardsvhip and privacy and Us law 42 SUSc ***** and S.S.146-TakeIt Down Act this ************************ website has not only my personal adress and cell phone but all of my personal and private motions and AAffadavait and also srtating Frauf information that two lawyers I never met of gave permissio n to represent me and violating Rulle 11 **************** violation - these people ***** ******, ********* ****** are NOT my lawyers which is fake -I am Pro Se and very dangerous and also there was only **** ***** and not OTHER lawyers fore defense- false imformation,stuill experincing0 II NEVER filed this case to begin with and reported -***** ********* and ****** Stephend are lying--Please Seal this ASAP as it is relaes to my rights

  • Initial Complaint

    Date:06/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for what was clearly advertised as a free trial in early May, and at no time did I receive a notification, reminder, or invoice indicating the trial was ending or that a charge would be made. I have tried numerous times and continue to cancel this subscription with a refund without success. Trellis website presents a contact us button when you want to make a change or cancellation and then requests a form is filled out. Despite doing this & cancelling my subscription Trellis law still has not substantially contacted me or refunded me. TRELLIS did not obtain my affirmative consent to convert the trial into a paid subscription. No receipt or notification of this charge was sent prior to or at the time of billing. I did not receive any warning about the cancellation deadline, nor was I made aware of a specific cancellation policy prior to enrollment. I contacted the merchant upon discovering the charge, and they refused to reverse it,despite my explanation and lack of awareness of any active subscription. TRELLIS default cancellation option is on their website & via a contact us button.Despite taking these actions they have routinely failed to contact me, including cancelling the free trial with clarity.This situation reflects a classic "free trial" abuse tactic where the vendor fails to properly notify or gain clear authorization before billing. It violates both good faith business practice and,potentially, consumer protection laws regarding recurring billing *************** account has now been disabled, despite charging me $1,099.95 for an annual subscription and I cannot login to gather further evidence or make sure the account is cancelled. I have contacted several times about cancellation and refund with no success. I have an email confirming cancellation of free trial but was charged $1099 and have not been refunded.

  • Initial Complaint

    Date:06/06/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trellis Law has posted a public record of a restraining order I had filed at the time against my husband. I had the order dropped and this is posted all over ****** for my employer and family to see. I did not give them permission to do so. They are asking me to pay a subscription to get the case number and Im not paying it. I did not authorize this company to post this all over ******.

  • Initial Complaint

    Date:05/29/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not accountable for the debt associated with TGTRELLIS. There is no contract between me and TGTRELLIS, and they have not provided the original agreement as requested.

  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************ published a case that was settled in 2018 and refused to remove it. This was published within the last week. I check my name on ****** every Friday due to previous data breach. The site states that if you want the information redacted removal click on the docket number. A docket number was not issued for the case and as I clicked it states to receive you must pay for membership. This is extortion, publishing closed or settled case in order to collect monetary good for the removal.***************************************************************************************************************************************************************************************************************

    Customer Answer

    Date: 06/18/2025

    Good day,

     My complaint with Trellis law was resolved 24 hours after this complaint. Thank you for your assistance.

  • Initial Complaint

    Date:05/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business deliberately makes it difficult for users to cancel their memberships before the 14-day trial ends, likely to ensure they are charged. They claim you can cancel your membership by deleting your account, but the "Cancel and Delete" button is intentionally disabled, preventing you from completing the process.I know how to code, so I was able to bypass their scammy setup. Here's how to actually delete your account:1. Go to your Account Overview.2. Under Edit Membership, click the down arrow next to Delete My Account to expand the section, then click the button.3. Complete the exit surveybe cautious here. They strongly push you to "pause" or "continue" your subscription instead. Avoid this, as it's part of the trap.4. After the survey, youll land on a page with a list of checkboxes. Even if you check all of them, the "Cancel and Delete" button remains disabled.Heres how to enable it:4a. Right-click anywhere on the page and select Inspect.4b. A panel will appear on the right side of the screen. Click the Console tab at the top.4c. Ignore any existing text. At the bottom, paste the following code:const deleteBtn = document.querySelector('#delete-btn');deleteBtn.removeAttribute('disabled');deleteBtn.classList.remove('del-btn-disabled');If you receive an error, type "allow pasting" first, press Enter, then paste the code and press Enter again. The "Cancel and Delete" button should now activate. Click it to delete your account. Be sure to screenshot the confirmation for your records. You should also receive a confirmation email from Trellis confirming your account cancellation.5. Share this information to warn others. This is not a company that should be trusted!! If you used the same email and password combination that you use elsewhere, change your password immediately to protect your other accounts. Also, consider canceling the credit card you used to sign up, especially if you're concerned about unauthorized charges.

  • Initial Complaint

    Date:05/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my subscription. yet the monthly billing is ongoing. The phone number does not give me access to a live person, and refers the caller to an email. There has been no reply to my email. The company is not accessible at all.

Trellis Law is NOT a BBB Accredited Business.

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