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Business Profile

Dress Manufacturers

Cocomelody

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dress Manufacturers.

Complaints

This profile includes complaints for Cocomelody's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cocomelody has 2 locations, listed below.

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    • Cocomelody

      910 S Los Angeles St Ste 801 Los Angeles, CA 90015-1792

    • Cocomelody

      1370 Valley Vista Dr Diamond Bar, CA 91765-3911

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/16/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a dress from the cocolemody website. I chose not to move forward with this dress and cancelled my order (before the company even processed my credit card for payment). I received an email confirmation that my order was cancelled on 09/24/24 and to allow ***** business days for my refund to appear on my credit card. After 15 days, I never received a refund and reached out to the company. After my email they reached out again stating that my refund had just been processed and I would need another ***** days before the money was refunded. This is not what their original email stated and I believe my refund would not have processed at all if I was not diligent in following up. The original email stated that it takes ***** days for the banks to process my refund and now they say they are just starting that process.

    • Initial Complaint

      Date:02/14/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 18th, 2023 I purchased a wedding dress from CocoMelody. The dress was to be black with a pink lining. CocoMelody never delivered the dress I purchased. In June of 2023 they sent a black dress with a peach lining. I had many email exchanges with them including pictures of the dress my fiance tried on at the store with the pink lining we requested. On June 29th I was assured by the dressmaker, ***, they could correct in time for the wedding date of October 14th. CocoMelody Team Lead, *****************, also assured *** would correct the error. By text he told me that *** frequently makes errors. In August they sent the exact same dress back to us - peach lining. We had many email exhanges with ***. She insisted against all evidence and the admission of **** that the dress lining was correct. *** would not correct it and in any event the corrections would not done in time for the wedding. We had to make other arrangements with the dress that cost me $595. I am not asking for that money back just the money for the dress. I uploaded a portion of the email chain where **** admonishes *** for getting lining color wrong.

    • Initial Complaint

      Date:10/17/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a wedding dress and asked for refund in June and have not received the promised refund.

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