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Business Profile

Hospitality

JURNY inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospitality.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/15/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a vacation condo on May 2, 2024 for September *****, 2024. The company's cancellation policy stated a full refund would be issued if the booking needed to be cancelled, prior to Septemeber 20. On July 2, I cancelled the booking. It took several emails to confirm the booking was cancelled but my refund was never issued and now I'm getting no response.

  • Initial Complaint

    Date:01/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently booked with Jurny Inc (1/14 - 1/16) where we were placed in an *** accessible room. The room did not have the essentials that were provided within the booking such as toilet paper, soap, iron etc. My partner and I noticed the sink was falling out the wall and made Jurny support aware of this issue. They apologized for the inconvenience and replied that someone would be there the next day to address the issue. We also noticed the tracking on the floor was only held by one nail, causing both me and my partner to trip multiple times. We gave permission to Jurny that someone could enter the room, however when we returned it didn't seem that either issue was addressed. We asked Jurny if they could accommodate us. They did not switch our rooms and decided to provided us a $22 refund. We expressed our disappointment and asked, at minimum could they refund us a one night's stay. They then provided us with a $51 refund. Feeling insulted, I informed Jurny that the nightly rate was $85/night + taxes was a total of $111, therefore two nights was a total of $222 (receipt attached). To my surprise, Jurny has stopped responding to my emails where I feel I had to pursue further action and contact the BBB.I am now requesting a full refund to resolve this matter. Their lack of response to this issue is unprofessional and more importantly hazardous as this room did not fall under *** *********** Thank you,********************************* **************

JURNY inc is NOT a BBB Accredited Business.

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