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Business Profile

Hospitality

JURNY inc

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Mnm M

    Date: 11/28/2023

    Awful company. Doesnt show up to scheduled meetings or calls and cant contact customer support. **** told that account was paused and promised no more charges but continue to get charged. Then was promised reimbursement which has yet to occur. I have requested to cancel on several occasions and to get reimbursed and have yet to get it worked out.

  • Maegan B.

    Date: 01/03/2023

    JURNY is a management company for rentals. We paid for our rental over the phone as we were instructed to do so, using our credit card but they charged the bank account they had on file. When I called back to confirm this they stated they never charged the back and only charged the credit card. I then emailed regarding the problem and they responded stating that the charge card was the only one charged and the bank account was not. This went back-and-forth through emails quite a few times. I then called once my bank statement came through stating that it was pending, and after calling my credit card company to see if they were ever charged. Once I got through the journey, I spent over an hour, trying to reconcile the problem. Only to be told that I would have to cancel my reservation and then re-charge the entire thing if I wanted it paid on my credit card. But I may have a chance of losing my reservation. This was all one day before my reservation was to begin. I continuously ask to speak to a manager and was never put on with the manager over the phone. I ended up having to pay half through my bank account and have to have my credit card. There was never an apology and never a conversation with the manager. this was also booked through VRBO, which never stated that they used this management company. I recommend staying away from them if at all possible.

JURNY inc is NOT a BBB Accredited Business.

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