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Business Profile

Ink Cartridge Refills

InkJets Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ink Cartridge Refills.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/24/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 15, 2025 I attempted to place an ink cartridge order on the ************************** web site. I entered all the info requested and tried to place the order by paying with my ****** account. When I hit the Place Order button, I received an error message saying something went wrong while placing the order. I waited a few minutes and tried to order it again, but received the same error message. I decided to wait and try again later, but in the meantime, I received two E-mails from ******, each charging $51.53 under separate Transaction ID's but with the same Inkjets Club Order number of ORD25061416472. I called ****** to see if they could cancel either of those charges, but they could not and said I would have to contact Inkjets Club to resolve this issue and get a credit. I then logged back in to my account on the ********************** web site and entered the above Inkjets order number that ****** referenced in their E-mails, but the web site shows no such order. I have since called the Inkjets Club service number ************ multiple times since last Saturday and had to leave messages requesting a return call. I have also sent two separate E-mails to their Support via the website but have received no response. Where do I go from here?

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two sets of ink cartridges for my HP OfficeJet Pro 9010 Series printer. Using this company's filter mechanism to find cartridges that would work for my printer, I purchased their recommended products. Upon installing these products, my printer instantly rejected them. Colors were not coming out correctly; they were smudged; and the printer began to freeze and generate many error messages. I attempted several of the troubleshooting recommendations, but none of them solved the problem. The only thing that solved my issues was purchased HP-branded cartridges. On their website, Inkjets Club states: "100% Satisfaction - 100% Guaranteed Against Defective Ink". They also "Guarantee Product Compatibility" and a "1-Year Product Warranty" Moreover, in an attempt to recoup my money I emailed their ********************************** twice without a response. I would like my money back. Order Number: ORD25012215629 Item Number: P4HP2XL962 Charge/Ship Date: 1/22/2025 Charged: $112.74

  • Initial Complaint

    Date:05/29/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought ink for my EPSON Workforce WF-3620. My printer stopped working, after speaking to EPSON customer ******************** they explained to me it was the inkjet cartridges that damaged the printer.I am looking for reimbursement for my printer.

  • Initial Complaint

    Date:12/01/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Below is the email I sent to their support desk with no response.Order #ORD23111511107 I received your package and it had a leaking cartridge that --spilled on my hands and desk upon opening it. I have called 3 times since the middle of last week. I have given you the courtesy of three calls. Tomorrow I will file a complaint with BBB. I need an RMA ASAP to return the remaining cartridges and receive my refund.

InkJets Club is NOT a BBB Accredited Business.

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