We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Linens

Gracious Style

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Linens.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Never received the product. Paid over $200 for a Christmas gift 3 months ago and never received a response nor any communication about the jackets from this company. SCAM!!

    Business Response

    Date: 01/18/2024

    The client did not purchased from our store Gracious Style. We do not sell jackets. We received calls from several client that they purchase jacket **** Jackets) from store called GRACEUS which is totally a different company. Our website is www.graciousstyle.com.

  • Initial Complaint

    Date:11/17/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an item on September 26, 2022 as the item was in stock per the website. On September 27, I received an email notification that the item was on backorder until December 9, 2022. On October 22, 2022, I was charged for the item. On November 17, 2022, I was charged, again, for the item. On investigating the status of the order, it was noted on the website, in the order status, that the item was now on backorder until February 24, 2022. When I called to inquire why they are charging my card multiple times, they responded that they will charge the card once a month until the order ships. This practice seems unreasonable. When I asked why they charged every month, I was simply hung up on. When I tried to call again, I went straight to voicemail. I finally was able to speak with someone on the phone. I asked, once again, why my card has been charged multiple times. Their response, this is our practice. It appears that this website does not have any 'real' items for sale. I ask that they be investigated and to stop this practice of charging monthly on items that are not in stock. My worry is that they now have my CC number and...

  • Initial Complaint

    Date:10/10/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 10, 2022 I placed an order (Order #******) for a 88-piece silverware set from Gracious Style. Several weeks later (9/22), after no status updates were sent to my email, I looked the order up through its website and the order status was listed as "not shipped." Moreover, the shipping status they provided was "delayed" by several weeks. Upon seeing the delay and lack of shipment progress, I submitted a request on September 22nd to cancel the order so I could purchase the set elsewhere. The following day, September 23rd, I received an email that stated:

    "Your request is now completed.

    Please note that your credit card has not been charged for these item(s).

    Your request is processed in accordance with our returns policy, order problems policy, and cancellation policy and our general terms and conditions and service. Please see our Frequently Asked Questions if you have any other questions.

    Sincerely,

    Gracious Style"

    After reading this, I assumed based on this language that my order had been canceled. I then purchased the same set elsewhere and it arrived promptly. Today, October 10, the set arrived to my doorstep from Gracious Style. I emailed them notifying them that I had in fact submitted a request to cancel the order prior to its shipment and that I would like a return & refund, and they let me know that I do not qualify and that when I submitted the cancel request it had already shipped. This is contrary to what the order status told me the day I submitted the request. Moreover, the email they sent notifying me that my cancelation could not be accepted was extremely misleading -- with language like "Your request is now complete. Your card has not been charged." I explained the situation with their customer service rep over email but they are unwilling to allow a return and refund for this brand new, opened item that had been canceled PRIOR to its shipment. I am requesting a full refund.

Gracious Style is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.