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Business Profile

Mannequins

Mannequin Mall

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our organization, the *************************************, is a small non-profit. We ordered approximately $1,280 worth of mannequins from Mannequin Mall. When we received them, they were unuseable, so we asked to exchange/return within 30 days of receipt.They declined stating 21 days was outside their window of returns. Our staff in charge of the ********* had been out on leave for 2 weeks, and did not immediately inspect them. Now we're stuck with inventory we absolutely cannot use after spending a huge portion of our budget on them. Shameful.

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased mannequin through a link that takes me to the mannequin my husband wanted. The Mannequin Mall sent confirmation of the one being sent. It was different. When we noticed ( before it arrived) my husband reached out to them and through what was said, by the representative helpong him, he ordered and paid for a new one. He refused the incorrect one that was being delivered and it never even came off the ***** truck. He was told that they would be reimbursing me and the shipping fees. Mind you these mannequins are expensive $717.00 plus $90 shipping fee. Mannequin Mall has started issuing a return but now is only covering the cost of the mannequin which was incorrect and is now refusing to return the shipping fee for the 1st incorrect shipment. They are calling me a liar, saying I ordered the wrong item and now calling my husband a liar, with them now refusing to offer a full refund... they actually stated they may now add the return fee onto my charge which has still not been returned to me. I only went through 1 link. It takes me straight to the correct item.. which I pressed purchase. I didn't do anything else nor would I know how to. I'm now not sure what type of scam they are running by sending out wrong stuff and consumers are stuck paying nearly 200 dollars to return it. I want to be made whole. They acted like we were trying to get something for nothing when in good faith my husband ordered a whole new mannequin on the phone when he called about this matter before we even got refunded for the incorrect one.

Mannequin Mall is NOT a BBB Accredited Business.

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