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Business Profile

Marketing Programs

Monarch Media Consulting

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/10/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** ****** from "Monarch Media Consulting" (he changes the name frequently and gets rid of reviews) is a bonidife con artist. I paid him $53,000 dollars to do 15+ PR articles. He didn't get anything published AND ADMITTED TO SPENDING THE MONEY ELSEWHERE!! I have an email thread of him literally admitting this. He moves state to state and hides out in different countries. If you get anything from these emails, it is a scam. He will tell you that he will feature you in ******. He is a professional con artist and needs to go to jail ***************************** *******************

  • Initial Complaint

    Date:03/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The CEO promised me guaranteed press in *********, which is not factual as they do not do ************ and certainly not guaranteed ************. I confirmed with ********* representatives that they have no association with Monarch Media and don't accept payment for press.

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of 2024 I hired and paid the online ********** Monarch Media Consulting (owner and face of the company is **** ******) to write and post 10 news articles about me plus create a ****** Knowledge Panel. This cost $1500. I'm a writer and producer in the entertainment industry and I'm trying to build my personal brand online to help me get more work in the future; a common practice for creatives in my industry.Our initial call to start this process was Friday, April 19, 2024. I paid him on April 22, 2024, kicking off the project. I filled out his questionnaire by May 13, 2024 so "his team" could start writing articles.According to what he said on our first call and what is outlined on his website, I should have had all of my articles posted in approx 1 month. ******************************************************** The drafts of the articles he sent me to review were not well done. They were very clearly written by AI with fake quotes and misinformation, even though I provided him with more than enough detail about my career. This was annoying, but it wasn't a deal breaker. I personally revised the drafts he sent me and wanted to keep moving forward. By June 2024, the work was not completed on time. From that point on, I had to follow up numerous times, on average once a week. There was little (and sometimes no) response. It took about 4/5 follow *** to get just one response. The answer was always "working on it". From July 8-Sept 4 I didn't hear anything from him. No articles had been posted yet and I was beginning to think this was a scam. I called him on Sept 4, 2024 and he answered - he said the reason nothing was finished was because he was "on vacation". Between Sept 4 and today, I continued my pursuit at either getting a refund or request he finish the work. To date, after a painful amount of time, effort and follow *** on my end, four articles have been posted by Monarch. A fifth article had been posted but was removed shortly after with no explanation.

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business is fraudulent. We ordered an article and the Monarch Media Consulting stole $3,000 from us.

  • Initial Complaint

    Date:10/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **** H ****** offer and accepted payment in full for services he couldn't deliver. He was advertising delivery of professional written articles and guaranteed placement within ***** Days. He in truth, did not have writers but uses AI for sub par articles and didn't capture the *** goals. The deadline of 21 days came and went with excuse after excuse . When I called him out on scamming me and i had concerns that he would be able to complete the project he agreed to refund my money in full. I was then blocked and he has made no attempts to refund me. Typical low skill scammer

    Customer Answer

    Date: 11/06/2024

    Yes the issue has been resolved 
    Sent from my iPhone

Monarch Media Consulting is NOT a BBB Accredited Business.

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