Complaints

This profile includes complaints for TruConnect Communications, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TruConnect Communications, Inc.

  1149 S Hill St #400 Los Angeles, CA 90015-2894

  
• 

  TruConnect Communications Inc

  1131 Broadway San Diego, CA 92101-5611

  
• 

  TruConnect Communications, Inc.

  2300 Chester Ave Bakersfield, CA 93301-4018

  
• 

  TruConnect Communications, Inc.

  110 E 5th St Oxnard, CA 93030

  
• 

  TruConnect Communications, Inc.

  PO Box 861209 Los Angeles, CA 90086

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 2/28/2023 while I was on a very important phone call my call was disconnected so I tried to make a call and send a text and it kept giving me a no mobile network available so i then contacted tru connect to resolve the issue because I use that number for all my important things like on my resumes for applying for jobs my Dr ****** bank and so on and I recently just put out several resumes and applied for many jobs with this number as my contact number ********** the customer service representative who assisted me and supervisor proceeded to tell me my service was disconnected due to someone calling with the pin number requesting to have it disconnected which is not possible because I have all information box everything to the phone from the day it was connected to now I still have it so I wasn't sure how that could of happened they then proceeded to tell me there was nothing they could do which is unexplainable to me due to the fact that I never requested it to be disconnected so if I'm the owner to the phone with all the information and pin number I don't understand why they couldn't help me by restoring my number now it could affect me getting any calls from jobs I applied at which affects alot of other issues and I'm very disappointed by their inability to even try to help me at all.

  Business Response

  Date: 03/24/2023

  3/24/2023
  
  Re: ***********************
  Ticket#********
  
  We informed the caller ****** that we would be unable to provide further information, as they are a friend of the account holder and therefore considered a third party. We also explained that we cannot assign this LL account under their name. Additionally, we took the opportunity to educate the caller on our policies and procedures. TruConnect, we place the highest value on compliance with state,******************** policies in all interactions with our valued customers.
  
  We apologize again for the inconvenience and consider this matter closed.
  
  Best regards,
  
  *******************************
  Director, Customer Care
  ********************
  Email: *************************************

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recieved a faulty tablet from TruConnect that stopped working after 1 use. I spoke with a supervisor who emailed me a return shipping label. I returned the tablet and not even a week later I was sent the same broken tablet. I spoke with an unhelpful customer service representative who told me that it doesn't matter how many times I will send back the table because they will keep sending me back the broken tablet. He also said my account was disconnected due to inactivity because the broken tablet and stated the account can not be reactived. This is fraudulent business practices by TruConnect! TruConnect has claimed my connectivity credit and I cannot go to a better company. I need my connectivity credit back immediately. This is fraud.

  Business Response

  Date: 03/24/2023

  3/24/2023
  
  Re: *****************************
  Ticket #*******-DE3
  
  TruConnect is committed to ensuring that our representatives comply with state, ******************** policies. After investigating, we found that the customer's account had been ported out, and asked them to reapply through our website. The customer has an ACP account with **********************, activated by a street agent, and was able to use our services on their phone. They received an error message when attempting to purchase a tablet, but we advised them to try again after April 1st and to call us if the issue persists. We appreciate the customer's feedback and provide excellent service.
  
  
  
  We consider this matter to be closed.
  
  Best regards,
  
  *******************************
  Director, Customer Car
  ********************
  Email: ************************************
  Phone: ************
  
  
  
  
  
  

• Initial Complaint

  Date:02/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former employee of the Company (2013 time frame) as CEO working with founders **** and ****************************For quite a while, I have been receiving TruConnet Customer Support calls - sometimes as many as 5 - 10 times a day - on my personal cellphone. And they are not happy. Virtually all of them are regarding being overcharged. This happened before when I left TruConnect asking *********************** to have it fixed, I started directing the calls to him. I believe it's in the Credit Card processor set up as my number shows up on your Customer's statements. I have made numerous calls and no one will transfer to the **************** to fix this. Any number I can find is an offshore call center that refuses to give me their phone numbers.

  Business Response

  Date: 03/06/2023

  03/06/2023
  
  
  Re:*******************************
  Ticket #********
  
  We tried to reach out to the customer on multiple occasions to address the complaint however we kept reaching voicemail. TruConnect is committed to doing everything to ensure that our representatives fully comply to state, ******************** policies. Since this is related to customers privacy and is sensitive, we would like to get a few more details to investigate. We ask that the customer to please give us a call and we will try our best to provide a resolution. Based on our investigation, customer was employed by ********************** a few years ago, ****************** is receiving phone calls from our customers regarding their account statements because according to customer his personal cellular number is on statements. We checked our statement and confirmed his phone number was not on our customers account statements.
  
  We apologize again for the inconvenience and consider this matter closed.
  
  
  Best regards,
  
  
  ****************************;        
  Director,Customer Support
  ********************
  Email: ************************************
  Phone: ************

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my third attempt to get work from the company. They keep sending me defective phones, which I have to pay $100 for each time. This time instead of sending me a phone in the mail, they sent me a sim card. and canceled my order without even refunding me. What a joke that was. Can I please get a working phone, preferably an iPhone? The one that I have does not charge past 1%, even on a fast charger.

  Business Response

  Date: 03/06/2023

  Tell us why he03/06/2023
  
  
  Re:********************************
  Ticket #********
  
  We tried to reach out to the customer on multiple occasions to address the complaint however we kept reaching voicemail. TruConnect is committed to doing everything to ensure that our representatives fully comply to state, ******************** policies. Based on our investigation, customer transferred to another provider on  2/27/23 we issued a refund for <$76.17>for a mobile device that was purchased by customer but never shipped.  Refunds take **** business days for them to appear on her credit card statement.
  
  We apologize again for the inconvenience and consider this matter closed.
  
  Best regards,
  
  ****************************;        
  Director,Customer Support
  ********************
  Email: ************************************
  Phone: 800.430.0443re...

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a company that is providing me with a free phone. The phone is literally impossible to keep going. The customer service reps **** three of them in room with barking dogs and chickens) are vindictive and often do things like put one on hold for 5 or ten minutes or pretending to not hear you and hanging up. They do those every 9 of ten times. They don't allow a person to speak and explain their problems before interrupting them and insisting on making you hang up and try some innane and totally unhelpful 4 or five step process of mashing and holding combinations of buttons to reset certain parts of the phone because it hardly ever manages to send a message or connect a call. THey say its settings getting messed up by me but I seriously suspect they are making the money for the free service from our government but intentionally denying people services so as to double dip their profits. My data went out in one day after getting the service restored after the prior two week of no service despite repeated calls each day. I used to be a print news journalist. This is a serious intentional defrauding of the ******************** I wrote this fast and frustrated so sorry if it comes off like a rant. I'm now a prospector for minerals in **********,and so I'm poor. I need a phone to work as a safety issue. My senses are telling me that I am now on their bad list and am being discrimated against for my complaints. Thank you for investigating this and I think this is right down ya'lls alley. I'll help any way I can. Call me though if You want more information. ************ and my ****** voice is ************.

  Business Response

  Date: 03/24/2023

  3/24/2023
  
  Re: ************************
  Ticket #********
  
  Our attempts to contact the customer were unsuccessful, as the call went to voicemail. At TruConnect, we place the highest value on compliance with state, ******************** policies in all interactions with our valued customers. Following our investigation into the customer's reported issue, it was discovered that their Cloud Mobile Stratus C5 Elite device is currently on a billing cycle date of 04/09/2023. However, the customer has indicated that they are unable to use data on the device.
  Despite no errors being found on the account, it appears that the customer is still experiencing difficulties with the device. We encourage the customer to reach out to us at ************ to further address this issue.
  
  We apologize again for the inconvenience and consider this matter closed.
  
  Best regards,
  
  *******************************
  Director, Customer Care
  ********************
  Email: *************************************

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother in law was supposed to receive a new phone and a life line account they claim this phone was shipped over a month ago. Spent hours on the phone trying to get this resolved. Now we were told life line was canceled. And she needs to wait another 48 hours. This company has no intentions of sending a new phone. And she can not receive this service through another provider since Tru Connect used it already.

  Business Response

  Date: 03/24/2023

  3/24/2023
  
  Re: *********************
  Ticket#********
  
  We attempted to contact the customer at phone numbers ************** and *************, the calls were unfortunately directed to the customer's voicemail.Upon investigation, it was discovered that the customer's Lifeline (LL) account had been closed for non-usage. The customer indicated that she had canceled her ACP, as she did not receive a phone. The customer also expressed an issue with being unable to apply for another service provider. We encourage the customer to apply at our website ******************************  ************************* place the highest value on compliance with state, ******************** policies in all interactions with our valued customers.
  
  We apologize again for the inconvenience and consider this matter closed.
  
  Best regards,
  
  *******************************
  Director, Customer Care
  ********************
  Email: *************************************

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switch to this carrier back in Aug/September.. they sent me a new phone.. this phone has stopped holding a charge.they did not disclose that these phones only have a 90 day warranty ( which I contacted the manufacturer and they have a year warranty) just they don't want to deal with ..only want to take your money. Phone has only lasted 6 months..no damage to the phone. Spoke to ****** and she said file the complaint she don't care. She was rude and needs to be retrained for being a supervisor.. if I could afford a new phone..I sure wouldn't be using the government phones. I'm too sick to be without a phone right now..especially since I get dizzy and pass out from low hemoglobin

  Business Response

  Date: 03/24/2023

  3/24/2023
  
  Re: *******************
  Ticket #********
  
  After attempting to contact the customer multiple times and leaving call-back messages without success, in addition, our investigation found that the customer had applied for **********************'s Lifeline and ACP benefits on 08/16/2022 and received a free Cloud C5 device and an Unlimited Talk, Text & Data plan. However, after 215 days of use, they experienced difficulties with the device. To assist the customer, we offered them a loyalty-free replacement device. We were able to resolve the customer's issue on the same call. We provided them with a replacement device, the Cloud C7. At TruConnect,we remain committed to ensuring that our representatives comply fully with state, ******************** policies in all interactions with our valued customers.
  
  
  We apologize again for the inconvenience and consider this matter closed.
  
  Best regards,
  
  *******************************
  Director, Customer Care
  ********************
  Email: *************************************

• Initial Complaint

  Date:02/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I applied for TruConnect service on 8-29-22, I was told I would receive a smartphone in the mail, with an option to get a free tablet for $10.01. A week or so later, I received a sim card in the mail, and installed it into an old assurance phone that belonged to an ex roommate and the service worked even though the *** phone was underwhelming. Yesterday, I attempted to purchase said tablet. My first problem was in trying to input my cc into the app, the month and year sections did not display in the MyTruConnect app and was unusable. So, I logged onto the website and successfully entered my card info and go through the motions to order the tablet, but it did not go through. It errored on the bottom, saying I had already received one, which I never did.I contacted the support number **************, and there first rep referred me to call the lifeline number at ************, saying there was nothing they could do for me. Contacting the lifeline number, I was informed my acp application expired on 11-27-22, but that they could not do anything about the tablet except for me to call TruConnect again. So I did, the rep could not help and resisted when I asked for a supervisor. Supervisor came into the call, and said she could not help me.So, long story short I am not liking my lifeline provider at all. Stay away from TruConnect.

  Business Response

  Date: 03/24/2023

  3/24/2023
  
  Re: *********************
  Ticket #********-FA0CC
  
  We reached out to customer our investigation revealed the following Customer has an ACP account with ********************** he applied with a Street agent activation date of 09/06/2022. The customer received a sim card and was able to use the services on his own phone. The customer is trying to purchase a tablet for $10.01 on our website and getting an error already has a tablet asked a relevant question and the customer was informed he has no ACP account with a different service provided this is the first-time customer has applied with us. Informed the customer to go on our website as we are on call so we can fix this issue but he has no money to purchase a tablet he will have money after 1 of April informed the customer tries to purchase a tablet after 1 if you are getting same error call us to ask for my name and I will schedule call back customer agrees and he has no other issue and feedback. However, the customer is currently unable to purchase a tablet due to a lack of funds until after April 1st. TruConnect is committed to doing everything to ensure that our representatives fully comply to state, federal, and company policies.
  
  
  We apologize again for the inconvenience and consider this matter closed.
  
  Best regards,
  
  *******************************
  Director, Customer Care
  ********************
  Email: *************************************
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 06/02/2023

  The account was terminated because Truconnect rep stated I got service from another provider, which is false. Original complaint # ******** was ended after previous rep asked for more time to fix. I never got callback from *****. I never received smartphone, Truconnect still believes I received a tablet whereas I did not, and now they are pitching the falsehood that I got another provider. I checked into another provider, but I did not go through with it. Rep still resists call for a supervisor.

  Business Response

  Date: 08/30/2023

  8/30/2023
  
  Re: *********************
  Complaint ID#********
  
  BBB Carrier Support:
  
  Our investigation revealed we contacted the customer at ************* regarding the termination of their TruConnect account, citing they had switched to another provider. Customer also noted never receiving a promised smartphone, contradicting TruConnect's records of sending a tablet. We confirmed the customer's ACP account was deactivated on 06/01/2023 due to an apparent switch to another carrier. We informed the customer that the new carrier likely submitted their documentation, causing automatic deactivation. Although I offered a chance to reapply for TruConnect services and the tablet, the customer opted to stay with the new provider.  ******************************* is available from Monday to Saturday, 5 AM to 9 PM PST, and can be reached at ************. TruConnect remains dedicated to adhering to all regional, national, and internal standards and procedures.
  
  We apologize for any inconvenience caused and consider this matter closed.
  
  *******************************
  Director, Customer Care
  ********************
  Email: ************************************
  Phone: ************

  Customer Answer

  Date: 09/02/2023

   
  Complaint: 19391120
  
  I am rejecting this response because: Complaint: 19391120
  Even though is is academic because
  in fact I did sign up with a different provider after I was
  disconnected by TruConnect for simply checking my eligibility with a
  different provider. In addition, the issues remain that I never received
  a tablet or smartphone and I am not the only one. The ******** page for
  TruConnect would occasionally have a post from someone else with
  similar issues, then the post would disappear. I noticed this pattern
  until I was blocked from the page, which confirms to me that the page is
  censored. I do applaud the rep I spoke with, who was apologetic and
  well spoken for trying, he suggested I try again but that would mess up
  my current provider and I suggested they investigate further into
  company practices for the potential of fraud. I do not expect a
  resolution to this complaint, and I am happy with my current provider. I
  will always tell the tale about TruConnect and how they should be
  avoided, if not put out of business. Avoid TruConnect.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was eligible for a government tablet and I paid ten dollars, the charging plate became compromised due to my grandkids putting it in wrong. I called customer service to order a whole tablet due to the experts here not being able to fix it. I was going placed the order for ****** dollars and due to the order taking too long to receive the package I cancelled the order. Two weeks later I received the tablet, so I decided to keep the tablet. I checked my bank account I noticed that they charged me $280.00. They charged me double the amount for the tablet. I called them and let them Know that I was double charged, and they informed me that it was a computer error. They stated that the money would be back into my account in seven to ten days. I started calling after the that time frame. I have spoken to people all over the world. I have bank statement with each transaction with a telephone number. I have called the person who have issued the tablet and I have called customer service numerous of times. The customer service number ************. I would like my money refunded to me in the amount of $140.05.

  Business Response

  Date: 03/06/2023

  Tell us why here...03/06/2023
  
  
  Re:***********************
  Ticket #********
  
  We tried to reach out to the customer on multiple occasions to address the complaint however we kept reaching voicemail. TruConnect is committed to doing everything to ensure that our representatives fully comply to state, ******************** policies. Based on our investigation, paid for a tablet that she never received, we have issued a refund for <$140.05> please allow **** business days for refund to appear on customer credit card statement.
  
  We apologize again for the inconvenience and consider this matter closed.
  
  Best regards,
  
  ****************************;        
  Director,Customer Support
  ********************
  Email: ************************************
  Phone: ************

  Customer Answer

  Date: 03/23/2023

   
  Complaint: 19372233
  
  I am rejecting this response because: as of today 3-23-23, the $****** has not been deposited in my checking account. Bank statement for March 2023 do not come out until April 2023. But they should provide ypu with proof of what day they deposited the ****** in my account.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/07/2023

  4/7/2023
  
  Re: ***********************
  Ticket #********
   
  We have made multiple attempts to contact the customer regarding her complaint. In our previous communication, we informed her that she is owed a refund of $140.05 for not receiving the tablet she purchased. We attempted to refund the amount to her account on 3/6/2023 but were unsuccessful. Since receiving her rebuttal, we have been trying to expedite a check for the same amount. Unfortunately, all our calls have gone to voicemail. We request the customer to call ** back and provide ** with her mailing address to send the refund check.
  At TruConnect, we are committed to upholding all state,******************** policies.
  
  We apologize once again for the inconvenience caused.
  
  
  Best regards,
  *******************************
  Director, Customer Care
  ********************
  Email: ************************************
  
  

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19372233
  
  Truconnect debited the money from my checking account, so they should be able to credit it back in my checking account without me giving them my account number again. A customer service representative asked for my banking information, I said "No". Would prefer it back in my checking account. If check is sent by mail, my address is ***********************************************;********* **, *****. Send  as signature-required, at your expense or my expense.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/25/2023

  4/25/2023
  Re: ***********************
  Ticket #********
  TruConnect, is committed to ensuring that our representatives fully comply with state, *********************** policies. We take all complaints seriously and work diligently to resolve them in a
  timely manner. We received a complaint from a customer regarding a refund, which was
  processed on April 24th. However, the customer had provided an updated address for the refund
  to be mailed to for an amount of <$140.00>. We advised the customer that it may take 7-10
  business days for the refund to appear on their credit card statement and have taken steps to
  ensure that the refund is sent to the correct address promptly.
  We apologize again for the inconvenience and consider this matter closed.
  Best regards,
  *******************************
  Director, Customer Care
  ********************
  Email: ************************************

• Initial Complaint

  Date:02/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Truconnect phone service lifeline BYOP service. Im disabled and am home most of the time. Im older and do not use my phone for much other than text and calls and maybe a few websites visited outside the home. Tru connect consistently tells me Ive used all 6g of my lifeline data in 1 week! To me that makes no sense. I have been with them for years and it happens frequently. I call in they argue with me and then they try and upsell me over and over and over for data. Im on lifeline ********** I cant I cant afford to have up selling happen. They are rude and insulting and will do nothing to help me. My phone service does not work my friends tell me theyve called but I cannot receive calls and my text bounce back claiming they cannot be sent. I have another friend who has the service and she says that the up sell and data issue doesnt happen to her but its been a consistent problem with them for me over and over the few years Ive been with them. It got so bad at one time I called corporate and sent in a complaint. I feel they are trying to up sell and create more revenue and they refuse to give decent service or answer any questions about my account and what might be happening to my phone service. Im so frustrated I have finally gotten to this point of filing a complaint. Cali lifeline has been getting ripped off when it comes to my phone service. They made me change my sim and its still a problem. I call in and talk to reps and supervisors and they hang up on me. I wished someone would look into this issue. Sad to say theyve lost my trust.

  Business Response

  Date: 03/06/2023

  03/06/2023
  
  
  Re:************************
  Ticket #********
  
  We tried to reach out to the customer on multiple occasions to address the complaint however we kept reaching voicemail. TruConnect is committed to doing everything to ensure that our representatives fully comply to state, ******************** policies. Based on our investigation, customer was having issues with running out of data to quickly,we advised customer that Lifeline customers receive 8 gigs of data if she applies for ACP she can receive an additional 8 gigs.
  
  We apologize again for the inconvenience and consider this matter closed.
  
  Best regards,
  
  ****************************;        
  Director,Customer Support
  ********************
  Email: ************************************
  Phone: ************