Reviews

This profile includes reviews for TruConnect Communications, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TruConnect Communications, Inc. has 9 locations, listed below.

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  TruConnect Communications, Inc.

  1149 S Hill St #400 Los Angeles, CA 90015-2894

  
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  TruConnect Communications, Inc.

  1510 E Florence Ave Los Angeles, CA 90001-2536

  
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  TruConnect Communications, Inc.

  8401 Van Nuys Blvd Unit 80 Panorama City, CA 91402-3379

  
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  TruConnect Communications, Inc.

  2300 Chester Ave Bakersfield, CA 93301-4018

  
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  TruConnect Communications, Inc.

  PO Box 861209 Los Angeles, CA 90086

  

Review Details

• Review fromTroy T

  Date: 07/14/2025

  1 star
  They throttle your data speed to 3 to 4Mb a second even though you have plenty of data and I have a 5G phone, assurance was over a 100MB per second stay away from these liars

• Review fromTERESA C

  Date: 06/14/2025

  1 star
  I read throught their offer for ***************** a phone would be inculded free if qualified so I decided to try it,filedl out all my information, then "great news you are approved" I then am sent to a page for a simcard, I scroll down,the phone that was advertised as FREE wasoffered to me for $89.99! This was to be a free lifeline government ervice with a phone. I went to chat, was told if you want to cancel,call this number,the SAME number given for every issue. Could not understand agent(foreign callcenter) he offered phone for $120 as I was tryingto speak to request to Cancel this application, it's just been done please,this was not as described, CANCEL. THEN REMOVE MY PERSONAL INFORMATION AND OPT ME OUT. I had nothing but terrible cruelty, attitudes and no help. The man would NOT allow me to to speak further,he YELLED as I tried to speak to say cancel,remove me from this company! I had to call back to speak to another,this man was worse,he said why do you want to cancel? Its approved already! I said, no no no, I need a phone thru the lifeline service,it was on my applicationTO BE INCLUDED BUT IT IS NOT, so I feel very defrauded and now am being treated horribly. I said CANCEL this, no,I do not want a sim card,I have no phone, man says " I can get you a phone for $90.00! I said sir,if I had $90 for a phone i would not be on a lifeline site. I say it was stated you qualify,choose your phone! He spoke very fast and I understood only that he was tryingto keep me attached to the company.I said NO I DO NOT WANT THIS SERVICE,FEELTHIS IS NOT AN ACTUAL LIFELINE SITE. He says I will cancel ok? There,its cancelled. I say now PLEASE REMOVE MY PERSONAL INFORMATION AND OPT ME OUT. "No we don't do that." I argued this point until I was given to a superviser who wouldn't say who he was,was ***** than all, said we don't remove info or opt people out. I said I DO NOT WANT MY INFO SOLD OR USED, THIS IS NOT LIFELINE. He threw insults, said its cancelled. "Your info is OURS"

• Review fromBee M

  Date: 05/30/2025

  1 star

  Bee M

  Date: 05/30/2025

  Just worked for tru connect and its a total lie about pay and commission. They expect you to work 12 hours 7 days. U dont get paid by the time but by the phones u sell but they dont mention that. Cap out is 600 a week but there are rules to even get that. Horrible place to work.

  TruConnect Communications, Inc.

  Date: 06/11/2025

  Thank you for your review. Wed like to clarify that the individual mentioned does not work for TruConnect. Any concerns related to hiring, pay, or compensation should be directed to the appropriate employer, as TruConnect is not involved in those decisions for individuals outside of our organization.-TruConnect

• Review fromSabrina C

  Date: 05/23/2025

  1 star

  Sabrina C

  Date: 05/23/2025

  Was hired by truconnect and they lied about pay and commission and when I tried to fix it ****** with ************************ lied to my face saying we hadnt agreed to it . Run far far away !

  TruConnect Communications, Inc.

  Date: 06/11/2025

  Thank you for your review. Wed like to clarify that the individual mentioned does not work for TruConnect. ************************** is an independent vendor, and any employment or compensation matters related to their team should be directed to them directly. TruConnect is not involved in hiring, pay, or management decisions made by independent vendors.-TruConnect

• Review fromLaurel W

  Date: 05/03/2025

  1 star
  I ordered a cellphone. They sent it to wrong address per *** info. The person at that address brought it back to the post office. Now it is in the lost mail building in ************. Every customer service *** at ********************** denies they sent it to the wrong address even though I have the email saying it went to the wrong address. They won't reimburse me for the phone. They blame *** and states it's up to **** to reimburse me for the phone. It was $96 for the phone, wasted. No one at TruConnect will take responsibility or reimburse me for the phone. I think they are a scam company. Even if **** finds the phone, I don't want to use Tru Connect. Hopefully, I can put in a SIM card from another company because I truly hate and don't trust Tru Connect. I don't know how they have an A+ rating on BBB.

• Review fromRosalyn C

  Date: 04/21/2025

  1 star
  Two representatives came to my door at a ********** apartment complex to offer a free cell phone and phone service. They signed me up and I thought that was it, I would have the chance to try out an android phone. The next day I received notice that my Lifeline Program discount had been switched to TruConnect. I was never informed of this by the representatives or asked if it was something I wanted. I did not. When I called to complain they just cancelled my TruConnect account. No one explained that I should switch my Lifeline discount back to my original carrier first. As a result my Lifeline account was cancelled and I have to reapply for the Lifeline program.This was an abuse of my ignorance and my trust and it is a horrible business model to take advantage of customers.

• Review fromMarnita G

  Date: 04/07/2025

  1 star
  Not sure what is going on with this company but, I have had service with them for about a year. I had my own phone and was given a SIM Card. It was working great up until this year. So far I have missed several important phone calls due to the fact that the network goes out.

• Review fromJoe L

  Date: 03/09/2025

  1 star
  I was fortunate enough to get a free phone with Truconnect. After about a month they said I didn't finish filling out the application so my account was terminated. I called back and they let me know that I could get my service and number back if I paid $20 for a new plan. Well it's been almost 2 days and I still don't have service. Will let you know in the coming days what happens...

• Review fromAriel Q

  Date: 03/06/2025

  1 star
  I just got this service in January 2025. My service worked great. Until I kept running out of ********** They lied to me about having their "Premium Unlimited Service"!They sent me a new SIM ******* was installed just a week ago.And now my phone doesn't work anymore!!!I have NO TALK, NO TEXTS AND ESPECIIALLY NO INTERNET!!!I am DONE with this scam service and I am going elsewhere for my phone services! I need to STAY CONNECTED ONLINE!!!i have very, very important online apps!!!Please DON'T use this "Service" !!!You will get bad phones that just don't work! And they are a waste of time AND money indeed!!!

• Review fromFawzia F

  Date: 03/04/2025

  1 star
  They refuse to transfer my number and keep falsely claiming that the information provided by the other carrier is incorrect. Ive had both carriers on a conference call multiple times, but they keep repeating the same storysaying theyll open a ticket, escalate it to the back office, and that I need to wait 48 hours. Yet, the outcome is always the same lie. Theyve been holding me hostage for over four months, forcing me to pay for a service I dont want, simply because they know I dont want to lose my number. TruBlackmailing