Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business charges a fee in order to shop their products. In the beginning of signing up it allows you to select which membership option you would like, and there is a notice that you will not be charged until you are ready to check out. This is misleading because this makes the consumer think that they will be charged once they select their products. They also will not refund your membership fee if you cancel right away and are unwilling to work with you. Although the fee is small, they should not be profiting on sign *** alone. Similar services will refund you right away.

  Business Response

  Date: 02/01/2025

  The charge is a membership fee, which is automatically collected at signup We state this in our terms of service, and we remind our customers at checkout. When signing up and to view our catalog, new members have the option to try our service for a 1 year membership at $59.95 which has a 30-Day Risk Free Period and free gift OR try our service for a monthly membership at $12. This information is provided when signing up. The signup process does provide different sections (Account, Plan, Payment, Confirm) members are required to click through and accept before you "start your membership" where members can decide if they want to yearly or monthly membership and are presented with the perks of both. In this case of this account, The member selected the Monthly membership option which does not come with a 30-day risk-free trial. Screenshots of the signup process are attached. Per our terms of service provided on-site, " CANCELLATION POLICY FOR MEMBERSHIPS: You may cancel your Membership at any time by contacting us at ************** or email us at ****************************** Upon cancellation you will not be charged for any renewal periods and your Membership will not continue past the then current period. However, all Membership Fees paid prior to termination of your Membership are non-refundable and you shall be responsible for any charges to your chosen payment method for the Membership prior to your cancellation. The membership was cancelled and refunded on 1/21/2025. No further action is necessary. 

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to this job a week ago, tired calling multiple times, all I got was a lady who asked me to submit a membership and my email. Ironically, this is the exact same lady I called about an issue with ***** last week in OK. I just moved to ** and when I confronted her about it being the same number and lady, she apologized and hung up.

  Business Response

  Date: 02/01/2025

  They are calling the member services number, which handles calls emails or chats with a membership.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a full year membership of ***** with Thrive market in November 2024. I found their prices to be much more expensive than they had claimed. I asked for my membership to be canceled. The same day they charged me an additional $*****. Now I have never ordered a single item from thrive market. I started speaking to their AI through chat and they sent me up to a customer representative and three different times I ask for a refund of the second $*****. my chat was disconnected and I had to start completely over. I have given them my name,address, the first six numbers of my debit card and the last four numbers of my debit card, Alternate email addresses, etc. I have given them everything theyve asked for and I sent them a screenshot from ****** showing that I was double charged. All I want is for the second charge of ***** to be returned to me.

  Business Response

  Date: 01/25/2025

  We found an account under a different email then what was provided to BBB. We have cancelled and refunded the account. No further action is necessary. 

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account with them and the next day I received an email stating that someone had logged into my account from another state. I immediately changed my password and contacted customer service to delete my account. Two days later I received another email stating that my account was logged into AGAIN from a different state. I immediately changed my password and have requested to delete my account. Your website is obviously unsafe and you wont let me remove my payment information or let me delete the account myself! Im requesting to have my account removed completely

  Business Response

  Date: 01/25/2025

  We were not able to find an account created and charged under the email provided to BBB, the email from BBB was only registered to our website. We have removed the email provided to BBB. No further action is necessary. 

• Initial Complaint

  Date:01/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email saying that someone had logged u to my account. I didnt remember having an account with the company, I went through to dry to delete the account but theres no link to deactivate my account nor is there a way to contact the company. The chat buttons do not work and just open the home page. There is no account page to review my data. I want my information completely removed from their system but theres no option to do that.

  Business Response

  Date: 01/18/2025

  Email has been removed. 

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2025, Thrive Market automatically started charging my ****** account a monthly membership fee. I hadn't shopped at Thrive Market for over 2 years and definitely did not authorize for them to start billing me monthly. I tried to get the issue resolved, but the only chat option was with an ** robot who tries to keep you on a membership by offering discounts. I wasn't even able to cancel my membership anywhere on the site. Finally I made it very clear to the ** chat bot that I wanted to cancel and I got a confirmation email that my account had been cancelled. But I have not been refunded the $12 monthly fee they charged for Jan 2025. It's also completely unethical on the company's part to do such a thing.

  Business Response

  Date: 01/18/2025

  The account has been cancelled and refunded .No further action is necessary. 

• Initial Complaint

  Date:01/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I experienced the identical situation as reported below on 12/17/2024 -- "Thrive Market sent me an email today stating that someone had logged into my account using my email and password and requested that I reset it. I didn't remember having an account with them but thought maybe I had just forgotten. Once I reset my password it took me to a screen asking me to sign up for a paid membership with no other options. I was able to get to another page and go to my account info to see I had in fact never had an account with them (until today) and they now had my information. Just like others have said here the email was a scam to try to get me to set up an account. There is no option to remove my account or my details so I am asking that the company removes all of my data and ceases all further communication with me. This is a scam and not normal business practice."

  Business Response

  Date: 01/18/2025

  Email has been removed. 

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up last fall for Thrive Market - even though I didn't appreciate needing to sign up and input a credit card and have my shopping cart automatically filled with merchandise before I could even review the products that the company has to offer.After realized within the trial period that it wasn't something I would use on a routine basis I wanted to cancel my account. I could not do that online - I had to contact customer service to do so. I tried to cancel - but they wore me down with repeated attempts of a lower membership fee. I took a 5 or 10 dollar membership rate - and I honestly don't remember how long it was for. However, I didn't realize that I was still on the hook for an annual automatic renewal. I just noticed today that at the end of October I paid for a full year's membership.I contacted customer service again - and they tried to wear me down again with repeated offers. But in the end I was able to cancel - but without a prorated refund.I'm asking for a prorated membership refund please.

  Business Response

  Date: 01/18/2025

  It looks like a refund of $50.00 was issued on 11/6/2024, when the member reached out. They only paid $9.95 for the year and the membership will automatically end on 11/5/2025 and they will not be charged. No further action is necessary. 

  Customer Answer

  Date: 01/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.   I deeply apologize for the confusion.   All of this happened on two seperate statements and I neglected to see the credit.  I reviewed my Thrive Account online and only saw the charges and no explanation of my current rate - without record of the credit.  When calling cusomter service to cancel - no one mentioned to me about the credit I had already received. I had thought that I had been charged again after a certain trial period was over.   Better record keeping on my part and a more thorough investigation on their end in customer service would have helped.

  I still dislike their initial business practices of requiring a credit card and signing up to see the products available - you can believe I won't ever do that again.  Also, every time I logged in - it kept asking me questions and automatically filling my cart with merchandise that I then had to go and manually delete one by one.  All of this in an effort to try and have purchases accidentally made.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no used this account since 2015. I do not have an active membership. My account was compromised by someone in ************* today as I received a new log in email. I was able to change my password(went right to the website and did not click links in email), but Thrive makes it impossible to remove previously used payment information (which i had no idea they stored anyway!) and it is obviously updated through ****/********** updater services as it has my current information. There is no option to remove payment information or to close your account on my own on the website without sending an email as that was sent to me by a chat agent. According to that email it can take 45 days to remove your information. This is ridiculous. What good is an email about a new log in when you can't do anything to help yourself avoid fraud on a 10-year old unused account. I am requesting that my card be removed from your servers and that my account be permanently closed immediately. I should not have to wait up to 45 days for this to happen to avoid fraud.. You need to allow customers to remove payment information and to close accounts immediately without having to jump through unnecessary hoops.

  Business Response

  Date: 01/18/2025

  The email has been removed. 

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Thrive Market letting me know that someone in California was trying to log into my Thrive Market account (I'm in *************) and that, if that someone wasn't me, I should go to Thrive Market's website to update my password. Though I didn't recall ever creating an account with them, when I went to their website and clicked "reset password," I never got a message saying that an account with my email address did not exist. Instead, I got an email to reset my password - as though I had an account. When I "updated" my (non-existent) password, I was sent to a screen to sign up for their service. There was no way to navigate away from this screen - I had to retype the *** into my browser to get to their home page - and once on their home page there is absolutely no way to contact a real person. Their AI chatbot was unhelpful and could not recognize my problem. Now I have a new account with ********************** that I never wanted, and no context for how this happened in the first place. Their excuse below - that someone must've been trying to login with someone else's email address - doesn't track. In that case, that fraudulent user would get a message that no such account exists. And if prompted to CREATE one, then the email I'm getting should confirm if I'm the person trying to CREATE an account, not a person trying to login to an existing count. Deceptive marketing practices at best, and IT idiocy at worst. Stop.

  Business Response

  Date: 01/18/2025

  The email received is automated, and the email provided was registered but no account was started. We have removed the email. No further action is necessary. 

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I notice that others have lodged similar complaints. I hope that Thrive Market will adjust their business practices to provide additional authentication when people register email addresses, such as requiring confirmation via email after initial registration. 
  
  Sincerely,
  
  ****** ********