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Customer Review Ratings
2.14/5 stars
Average of 236 Customer Reviews
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Review fromBen H
Date: 06/29/2025
1 starOne of my wife's few very bad ideas. I did not find great value in the pricing or offering. I did not realize that simply by building a cart I was agreeing to purchase a shipment, but that one may be on me. Several dry good items arrived crumbled to the point of non-use. What really put me over the edge and has me here is that their account cancellation save attempts are borderline unethical. I was asked three or four times if their proposal was enough for me to stay, or if I would still like to cancel. Then they just kept throwing incentive offers at me without option. I will not believe that a large sized box and packing materials are a lower footprint than driving to my local grocery store. I find the whole operation questionable and some of their practices borderline unethical.Review fromShannon O
Date: 06/11/2025
2 starsShannon O
Date: 06/11/2025
Their prices are fine, it's not a crazy good deal. But there are some items I've only found through *******'s INCREDIBLE DIFFICULT TO CANCEL YOUR MEMBERSHIP.I've tried several times only to find out, 2 years in a row, that it never cancelled. You have to cancel through their customer service. At least this year I didn't have to talk to a live person? I guess that's better? Just tell the stupid chat bot that I want to end it and I do not want to continue it at a cheaper price. Side note- if you do want a cheaper membership, just do that until the bot offers it to you for $15 for the year. It's such a scam.Thrive Market, Inc.
Date: 06/13/2025
Thank you for taking the time to share your experience. We understand your concerns about the cancellation process and appreciate you pointing out the frustration it caused. Weve made recent updates to make cancellation more straightforward, including allowing members the option to complete it through chat without needing to speak to a live agent, and your feedback helps us continue to improve that experience. We're also glad to hear you've found some unique items you enjoy through Thrive Market. If theres anything you still need help with, feel free to contact us directly at ****************************** Thanks again for your feedback and for giving Thrive Market a try!Review fromSara S
Date: 05/07/2025
1 starSara S
Date: 05/07/2025
I never really used it so I tried to cancel. The process was ridiculous. I had to say that I wanted to cancel 8 TIMES before it was actually cancelled. I was indifferent to Thrive until this. Now I definitely DO NOT recommend.Thrive Market, Inc.
Date: 05/09/2025
Thank you for sharing your experience. Were sorry to hear that canceling your account was difficult. While wed love to continue providing the benefits of membership, youre always welcome to cancel at any time by contacting *************** at ****************************** Thanks for giving us a try!Review fromMiriam C
Date: 04/30/2025
1 starMiriam C
Date: 04/30/2025
Thrive Market is unmatched in incompetence and untruthfulness. I cannot overstate the number of times I was lied to by their customer service team. I purchased a ********************** membership to get access to specific products which they "can't ship" during the summer, unbeknownst to anyone, as that information isn't disclosed anywhere. They simply label the product on their website "too hot to ship." As someone who lives in the South, that means it will be "too hot to ship" for half the year. Not to mention the fact they lie and say these products "ship with a cold pack." They don't. If they shipped with a cold pack, wouldn't you be able to ship during the summer? Lie count: 2.Then, when trying to get answers from their customer service team, I have been repeatedly given the run-around. That is, when I'm able to get through to the number at all. I am told I will get a call back "within 24 hours," a call that never comes. No matter how many times I ask them to escalate, to transfer the call to someone who can answer my questions, I am ignored. What kind of customer service team can't transfer calls? Absolutely abysmal customer service, a team that simply lies again and again, refusing to be of any help. Lie count: Infinity.Overall, I'm incredibly disappointed and just wanting to get a refund for the half of the year that I'm unable to use Thrive to get the products I actually want. Alas, cancelling and getting a refund is impossible without helpful customer service! How convenient for **********************, who is simply interested in taking my money without providing the promised products. Don't waste your time and money on this membership. You won't get the value out of it, I promise.Thrive Market, Inc.
Date: 05/02/2025
Were truly sorry to hear about your experience. We understand how frustrating and disappointing this must have been. We never want any of our members to feel unheard or unsupported. Seasonal shipping restrictions are meant to protect product quality, but we know they can feel incredibly limiting, especially in warmer climates. If you still need assistance or have questions, please reach out to us at ***************************** so we can review your experience more personally and work toward a resolution. We truly appreciate your feedback and thank you for giving us a try!Review fromBrianna M
Date: 03/30/2025
1 starBrianna M
Date: 03/30/2025
If I could give zero stars I would. What a scam. I explicitly asked them to cancel auto ship orders because I was receiving items I didnt order, want or need. They said they would turn off auto ship and reduce my subscription price. Neither happened! Was just charged almost $100 for ridiculous items. 3 of the same type of electrolyte powder packets in the same order? I dont think so. Of course you cant talk to a real person or ever get your order canceled or refunded. It hasnt even shipped yet cant be canceled. I can see why they were sued by the state of CA.Thrive Market, Inc.
Date: 04/01/2025
Were really sorry to hear about your negative experience, and we completely understand your frustration. That is certainly not the experience we want for our members. We want to make sure your concerns are addressed, and we truly apologize for any confusion with your auto-ship orders and charges.Please reach out to our *************** team at ***************************** or through chat and well work to resolve this for you.Thank you for giving us a try!Review fromSusanne H
Date: 03/26/2025
1 starSusanne H
Date: 03/26/2025
What a hoax!In 2022 I bought a bottle of magnesium online, apparently I got added to their member list for $59.99. a year Just realized on my ****** that Ive been regularly charged every year diligently for a membership I never asked for, for the amount of $59.99 All because of one stupid bottle of magnesium,They are graciously allowing me this years $59.99 back, but Im not happy. I got tricked into this in the first place.Thrive Market, Inc.
Date: 03/27/2025
Hi *******, thank you for sharing your feedback with us. We truly apologize if there was any confusion regarding our membership. Thrive Markets membership provides access to exclusive discounts, special sales, free gifts, and many other benefits, which are available to members only. If you have any further questions or need assistance, please don't hesitate to reach out to us at ***************************** or connect with us via chat.Thank you for giving us a try!Review fromJan Z
Date: 03/19/2025
1 starJan Z
Date: 03/19/2025
I have asked them to cancel my account & close it out. They keep sending me to their website which is a hassle to navigate. The chat is worthless and if you call they don't answer or just hang up. They keep asking me to change my password. mobile device. it seems all they want is to keep you signed up paying a monthly membership and make it incredibly difficult to get in contact with a human to resolve issues. I dont recommend anyone use this company/site.Thrive Market, Inc.
Date: 03/21/2025
Thank you for sharing your feedback with us. We're truly sorry for any difficulty you experienced while trying to cancel your account. While we hope you continue to find value in your membership, you can cancel anytime by contacting our *************** team at ***************************** or by chatting with us. We genuinely appreciate you being part of our community!Review fromKendra L
Date: 03/11/2025
1 starKendra L
Date: 03/11/2025
I opened an account and when I decided to cancel my membership, they force you to use a chat that comes back with an alternative at least 4 times trying to convince you not to cancel. Now, my account got hacked and someone opened a membership under my account fraudulently, and used my stored payment information to do so. When I tried to connect with the company to get it resolved, they would not refund the membership amount through the chat. I also couldnt get ahold of a person. When I called their customer service number, all options led to me being hung up on. Theres also not a clear way on their site to remove your saved payment information. Theres also not a way to cancel your account anywhere on the site when using it on a mobile device. Overall, their goal is to keep you signed up paying a monthly membership and make it incredibly difficult to get in contact with a human to resolve issues. I dont recommend anyone use this company/site.Thrive Market, Inc.
Date: 03/12/2025
Were truly sorry to hear about the challenges youve faced, and we completely understand your frustration. Protecting your personal and financial information is a top priority for us, and we regret that you had difficulty resolving the issue. Its never our intention to make things harder for our members, and we understand how important it is to have clear and accessible options for managing your account.
If you need further assistance, please dont hesitate to reach out to us at ****************************** We appreciate you giving us a try!Review fromKristina P
Date: 03/10/2025
1 starKristina P
Date: 03/10/2025
Dont bother trying out Thrive Market. After reporting so many issues of damaged items and providing proof, they threatened to cancel my membership. I reported another issue and sure enough, they canceled it and didnt process a refund for the last $100 worth of damaged products. Instead of accepting responsibility, fixing the problems, improving the quality and training the shipment team to properly pack items, they would rather not deal with the type of customer who speaks out.Thrive Market, Inc.
Date: 03/12/2025
Thank you for sharing your feedback. We are truly sorry to hear about your experience, and we understand your frustration. Its never our intention to leave issues unresolved, and we deeply apologize for the damage to your items and any poor communication youve experienced. Your feedback is very important to us, and we take it seriously.Were committed to improving the quality of our shipments and ensuring better communication moving forward. If you would like to discuss this further or if theres anything we can do to make it right, please dont hesitate to reach out to us directly at ****************************** Thanks for giving us a try!Review fromDebra S
Date: 03/03/2025
1 starDebra S
Date: 03/03/2025
I agree with ****** *. I canceled my subscription on 2/2/25. Late in February I received notice that I was being billed and my auto ship order had been shipped. Too late to reach anyone to stop it from being sent. When I tried to call, there was no one answering the phones (during business hours). The Chat option is 24/7 but is useless. I wish there was more I could do to warn people away from this business.Thrive Market, Inc.
Date: 03/05/2025
Thank you for your feedback, and we apologize for your experience. ******** offers 5-10% off thousands of products, starting with your first order. You can customize delivery schedules from weekly to every ********************************************* dates anytime. If Autoship no longer works for you, you can cancel at any time through the *** on your Autoship page. Let us look into this for you, and feel free to reach out at ***************************** or chat with us for further assistance.
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