Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sold a whole house water-softener system, an alkaline water system and a tankless water heater. Was told by the salesperson that with that came 15 years of necessary supplies (salt, filters, etc.) and service. Also were told that included was soaps and cleaning supplies for 10 years and that we could ask for more as needed. When we asked for more of those cleaning products, we were told by the company that we could only ask every 10 months. When we have called California Efficiency Group to ask about filters and salt and how often we can get those and how to get them and the cleaning products issues, we have not usually had success getting an answer, and the few times that we have gotten an answer we have only been told that someone will call us back, that no one is available to answer those questions.

  Business Response

  Date: 09/28/2023

   Upon review, we can confirm that the customer was well aware of the contract terms. We want to confirm that we do service calls for our systems, but do not offer replacements. We also do in fact provide a supply of cleaning products for the time of the contract being, but they are not ************* is a subscription of twice a year, every six months. We will be happy to clear up any other misunderstandings. 
  Thank you 

   

   

  I can also upload the recording with the Cusotmer confirming all the terms. 

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20628947
  
  I am rejecting this response because:  The salesperson made it clear on multiple occasions that replacement filters and salt for the installed equipment would be provided.  He also made it clear on multiple occasions that the cleaning supplies could be reordered whenever necessary.  You stated in your response that it was every 6 months, yet the supplier let us know that it was at least 10 months between orders, so I dont understand why the disparity or why we have been told different things by different people.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/03/2023

  In  good faith we are willing to give you 20 salt bag replacement.  That should last a few years, we could provide a double subscription to pure and gentle. Which means youll have the ability to order twice a year. Our goal is to satisfy your needs.  

  Customer Answer

  Date: 10/12/2023

   
  Complaint: 20628947
  
  I am rejecting this response because:
  
  We also had the Alkaline filter installed and were told the replacement filters for 15 years were included in the price.  Also, we were told that the system was guaranteed for 15 years and we want to make sure that is true.

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/13/2023

  We will honor the filter changes, also the system is built to last 15 years however you must up keep the system with salt changes. Please contact me directly ************. I will have our plumbing manager deliver the salt to your address. 
  Thank you!

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two employees from this company came to my door on September 18, 2023. Fraudulently claimed that they were contracted by the city and there to install water filter at no cost. Also claimed there was a notice in my water bill scheduling their visit and then demanded to come into the house to test kitchen sink. Asked if wanted shoes on or off. Ran off when I told them I saw no insert and was going to check bills. Called water company and verified that they do not test inside. They test outside from spigots.

  Business Response

  Date: 09/19/2023

  Hey,  Im sorry if there was any miscommunication with our sales representative.  We are a home efficiency company that offers plumbing upgrades, hvac and roofing. 
  

  Our marketing approach is to work the areas with the harsh water conditions. Which you can find here ***************************** by entering your zip code. 
  

  We are NOT contracted by the city. 
  We do have incentives for home owners to qualify for a water treatment system. In most cases it $2 a day. Less than the price of buying bottle water monthly ( in most cases ) 
  

  We will put your home on the do not knock list moving forward. 
  

  Again sorry for any miscommunication. 

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 17, 2 employees claiming to be from California efficiency group came to the door to talk about a govt subsidized water treatment program/ system. They did an exhibit of how the water is impure in the county of San Bernardino and asked for personal information. They said if approved they would install the water treatment system same day or the next day. They collected drivers license and social security number. I called the business to confirm if the two employees were legitimate and never received a call back. Am worried about the breach of personal information and where it is being stored. They claim they worked for govt. but are actually private contractors. They were going door to door soliciting and preying on elderly for their private info.

  Business Response

  Date: 08/10/2023

  Nothing was installed, nothing was completed. 
  
  

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20401851
  
  I am rejecting this response because:
  Its is insufficient of what I initially complained about regarding data breach and the employees legitimacy 

  
  Sincerely,
  
  Ysabelle ************

  Business Response

  Date: 08/29/2023

  We sell water purification and plumbing upgrades. Customers have 2 ways to pay cash or finance, our sales reps ran your credit with your consent. ( you provided your social security number ) However you declined the services. We can not get paid if nothing was installed. 

  Customer Answer

  Date: 08/29/2023

   
  Complaint: 20401851
  
  I am rejecting this response because:
  I am not inquiring nor concerned whether the business gets paid. Its about personal information security and predatory practices your company does. Why would your employees say it is a government subsidized program when it is not? Also using basic water testers that merely changes colors and not necessarily accurate. Also I want to validate that the employees that was sent to the house actually works for your company. (I provided the IDs on my complaint). Even if nothing was installed, how can we be sure that your system will keep my personal information private? Ive been going back and forth and still no confirmation if the associates actually worked there.

  Sincerely,
  
  Ysabelle San ****

  Business Response

  Date: 10/03/2023

  
  I can assure these sales reps are associated with California Efficiency Group. 
  
  We are not affiliated with the government or  utility company. 
  
  We work with financial institutions in order to help home owners afford our services with financing. 
  
  We submitted your information to the finance company however they did not approve the pre approval on your account. 
  In order to submit your information we would need your drivers license or social security number ( which you provided ) 
  Once submitted we DO NOT have access to the potential clients information for security purposes. 
  We can show you the pre qualification which is incomplete meaning the case is close all information is with the finance company and secured. 

• Initial Complaint

  Date:06/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It seems like they have a history of promising cleaning soap shampoo house cleaning items and I have requested a write contract which have not received ******* was a fraud he claimed he was working with the water **** of ****** and I spoke to ***************** , he said never heard of them here is is ph ********** complete frauds and the reps number is never answered its please these people should not be in bussinesd

  Business Response

  Date: 07/12/2023

  This client had been complaining since the job started. 
  first it was the drain line now its the soaps. 
  

  All customers are prepped on expecting the soaps.  It takes 1-2 months to get the soaps, heres a tracking number with the soaps being shipped to her house. 
  TRACKING NUMBER ************
  
  FROM *****************, INC.
  ***************************************************************, 78155 
  
  TO ****************************
  ****************************
  ********************************************************, 923766013

   

   

   

  contract was signed on 06/14/2023

• Initial Complaint

  Date:02/08/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 21 2021 signed a contract with California Efficiency group for the purchase of water filtration system and solar panels. Agreed on 34,883,73 for both, I agreed to pay on a month to month bases. They installed the water filtration system first with a promise to install solar panels after the construction on the house was completed. After construction was completed reach out to them and could not contact anyone easy, when contact was finally made there were no resolution. I let them no that I was very unhappy with there services they promise water filter cartridge , hand soap, cleaning products. So I never received my solar panels and services I don't want to pay for products I never got. After case #******** with BBB spoke with **** but never came up with a solution and now they wont return my phone calls. At this point I want the contract cancel.

  Business Response

  Date: 02/18/2023

  This has been resolved with customer

  Customer Answer

  Date: 02/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We agreed to sign contract for solar panels, water filtration system and tankless water heater. Then the company agreed that they would also add new flooring and bathroom remodel to contract to take advantage of solar rebate on same contract. We addressed with sales rep that a tax credit would not work for our situation and he assured us thay rebate program was legit and that they would walk us through rebate process. The loan was setup to reflect a paydown of loan in the amount of anticipated rebate within 18 months. The rebate is in fact a tax credit, not enough to cover the 27% rebate promoised to reflect the pay down amount of loan.The additional work added to contract was completed eventually but was being done without the knowledge of the licensed contractor listed with business, until said contractor had to step in after work was started with an ineffincent contractor. Work was delayed and process inefficient. Would not ever sign another contract with this company.

  Business Response

  Date: 01/31/2023

  Hey ***** I'm sorry to hear about the misunderstanding. The federal solar tax credit has been increased from 26% to 30% by the ***** Administration however you need to consult a tax professional in regards to how to receive it or whether or not you qualify for it. This would of also been explained by the loan company at the time of taking the loan. More information can be found here on the governments website.
  
  *****************************************************************************************

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September XX XXXX signed a contract with California Efficiency group for the purchase of water filtration system and solar panels. Agreed on 34,883,73 for both, I agreed to pay on a month to month bases. They installed the water filtration system first with a promise to install solar panels after the construction on the house was completed. After construction was completed reach out to them and could not contact anyone easy, when contact was finally made there were no resolution. I let them no that I was very unhappy with there services they promise water filter cartridge , hand soap, cleaning products. So I never received my solar panels and services I don't want to pay for products I never got.

  Business Response

  Date: 12/21/2022

  Business Response /* (1000, 5, 2022/12/19) */
  We have spoken with the client and are coordinating to complete his project. Agreement was to finalize once he finished construction on his home which took over a year. Now he's finished and we have agreed to finalize.
  
  
  Consumer Response /* (2000, 7, 2022/12/21) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  The company contacted me right away and fix the situation