We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Prepaid Debit Cards

Grind 24

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Prepaid Debit Cards.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received a check about grind24 closing my account using blue ridge bank. This is a fraudulent account. Someone stole my identity and opened this account. ********************** wont speak to you unless you have a card number or need to activate your card. Refused to give me any number and any website with there grind24 info says no longer valid or is the same one number. How can a company allow people to open fraudulent accounts and then not have any type of resolve team for that.

  • Initial Complaint

    Date:04/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a banking account with said establishment and can not access my funds at all I get zero customer service help an automated recording saying they can't help me I feel they are holding my money I have bills to pay I have tried for over a week to get in contact with someone to no help..

  • Initial Complaint

    Date:04/19/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have not had access to my bank account for 4 days can't get any customer service can't talk to anyone and no one answers the phone

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an account with this company and they decided to close my account due to security reason they claim"In the information provided by this company they stated that any customers with money left on an account will be issued a check in 15 business days In December 14 I was given noticed that my account was closed at this time I had $825 in my account according to their date 15 business days Jan 03 approximately I should of received a check with my balance it is now January 11th and there is still no check ************ has no customer service number that works properly and only replies by email if they feel like it

  • Initial Complaint

    Date:12/31/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This bank is holding my money hostage. There was no reason to lock my account and then they lock it when they're almost **** dollars in there. How's that make sense? I also can't reach anyone to speak to. Every time I call the number if I do rewatch someone they say they can't help me to search the website for a phone number. I did. That's the only number. I've emailed them over 20 times and the only thing I get back is your account is locked by our security team. What's that even mean???

    Customer Answer

    Date: 01/05/2023

    ***Document Attached***
    After sending 20 messages this is the message I receive and they still don't keep their word. I still have no idea what's going on and my account is still locked.
    See Attachment/File: 2F82E936-7134-43A5-A87D-F25CE25A18F7.png

    Customer Answer

    Date: 01/20/2023

    ***Document Attached***
    They finally emailed me back and told me my account was closed and I would be receiving a closure check which is fine. All the email says is the 26th I should receive delivery. I said I just need to ask one more question and no response. This is the worst bank to get ahold of someone. I do not recommend it at all.
    See Attachment/File: B8BCF78C-F141-4448-BA9D-51DE25590CE2.png

    Customer Answer

    Date: 01/26/2023

    ***Document Attached***
    This case is not resolved. It's no surprise you can't get them to respond either. They have my money and they won't answer me. I still haven't received my account closure check and connected to this are the emails I sent after she said it would be delivered today and it wasn't. She has gone dark again
    See Attachment/File: 9665E42F-E71F-4AD4-9FDC-B13324447C59

  • Initial Complaint

    Date:12/07/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday 12/4 I received an email that somebody has opened a Grind24 account in my name and that a debit card would be sent out. I've tried to reach them by phone with no luck, I've also been reaching out by email to cancel this account as it was fraud. No reply. Then today, I received that a debit card has been sent out. I've tried to contact them again and again can not get ahold of anyone to cancel the account.

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today I received an unsolicited debit card in the mail from Grind24. Upon calling their 800 number listed to get the card cancelled and to find out when and where they obtained my information, I am required to activate the card first and then seek help afterwards which is does not exist. It appears they have no customer service and farm out there loss and stolen card reporting to some foreign call center will limited knowledge of English. Their issuing bank *************** refuses to help even though they issued the card. This is typical of these little banks in the fintech sectors, pure scams.

  • Initial Complaint

    Date:10/17/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    No help with issue September 8 2022 I filed dispute with email support on September 9 2022 With ********************* lead csr I've been getting the run a round about this and just found out the dispute team just got my dispute on 10/14 and I was told I would get a provisional credit today but haven't gotten it and I've been dealing with this for over 30 days I need to hear something back today asap or I will be filin legal action

  • Initial Complaint

    Date:10/04/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter in the mail from Grind 24 containing a bank card with my name on it telling me to activate my account. When I attempted to contact the company the automated number did not have a way to progress without entering the card numbers. All searches take me back to this number. I am unsure how to proceed as I did not request an account with this company.

  • Initial Complaint

    Date:09/26/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter received a debit card in the mail without requesting one or completing an application. When I try to call the number on the back of the card to find out how they got her information and to get a copy of an application, I do not get the opportunity to speak to anyone. The only option is to activate the card. I tried contacting *************** NA who is the Bank that provides services for them but they gave me the same number to call. ************. They suggested I email them at *********************************** I want to make sure no one is scamming my daughter and ruining her credit.

Grind 24 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.