Complaints
This profile includes complaints for Two Coast Living's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 798 total complaints in the last 3 years.
- 306 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/19/2023
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
16:51 called JRK, was 'disconnected'Called back, no answer, tried all types of #combos, as asked for extension #, got ahold of no one. We are due Over $500,and have all of the necessary photos. All of this was After professionally cleaned and inspected move-out in OCTOBER 2022!!!Business Response
Date: 02/22/2023
Please let us know the name of the property this complaint is about.
You may also go to the website of such property and open a ticket by hovering over Residents and clicking Resident Relations.
Initial Complaint
Date:01/19/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******* Pond left us with no heat in our townhome for 4 days December 23rd to December 27th. I filled out multiple work orders each day no answer or response and I called every number they had on internet to find an emergency line with no answering. Except for Saturday after I left a note on the main leasing door. Maintenance showed up repaired a pipe that had nothing to do with our heating unit then left without the heat working. Spent Christmas weekend freezing in 50 degree temps in our townhome as that was a weekend we had 10 degree weather. We used space heaters to try and warm up our place as we had no responses from ******* pond management. Our electrical bill I'm sure will take a hit with that too. This was no fault to our own and I believe there is a law that a landlord cannot lease someone without heat or hot water for. Ore than 24 hours they left us with neither for 4 days!! On Christmas weekend! We had to change our whole Christmas plans with our 10 year old son who was shivering and there was nothing we could do! Was unacceptable. I went to office once it open again on Tuesday 27th of December and the manager **** was *********** and was very defensive switch had her raise her voice at me so I did in return. It was unacceptable and awful business! I'm seeking for the trouble they caused a months rent and my electrical bill difference to be paid. As this was against the lawBusiness Response
Date: 02/22/2023
We will investigate this matter and offer a concession if warranted.Initial Complaint
Date:01/17/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On December 14th and 15th 2022. We applied for an apartment twice with them. Each time there was an application fee of 80$. And a 400.00$ withdrawal that goes toward the deposit if you are approved. The first time we applied, we were denied do to credit. So I called and asked if we were going to be refunded and they assured me that we would be. I then asked if we had a guarantor sigh with us if it would help us with an approval. I then called back before I sent in my second application to verify that we would get a refund if denied and the lady assured me again that we would. They said yes to the guarantor, but we completely had to reapply because our first application was denied. So we applied again and another 400.00$ withdrawal came out along with 80.00$ application fee. We were denied again and have not received our 800.00$ back yet. It's been over a month. We have called multiple times. Emailed. They directed us to a company in a different state that wouldn't help us. And now they won't even answer our calls. I have proof of everything and would just like my money back. Again, they denied us. I have the denial letters. We did not reject the apartment.Business Response
Date: 02/22/2023
We will look at your applications and be sure to refund provided that what you describe here can be confirmed.
Please provide the address where your refund can be sent.
Initial Complaint
Date:01/17/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The apartment above our unit caught fire and our apartment below flooded as a result. Our lease is up on February 19. We WERE going to renew with the property despite the flood, however we will not due to the way this situation, and a pervious situation have been handled.Our apartment has been flooded so bad that it is un-livable, and per the repuation of the complex, it will not be ready by the end of our lease or any time soon. We are being told that we are still responsible for paying rent for the remainder of the lease AND we will be charged a 60 day notice if we do not renew now. It is absurd to be expected to pay rent AND pay past our lease for a unit that will not be livable. There are several clauses in the lease that could let us out of it. We are asking to be free from February rent, AND not be charged a 60 day notice AND have our security deposit returned.Section 16 (Delay of occupancy): If occupancy is delayed due to construction, repairs or cleaning that the lease is still in force. However a reduction of rent on a daily basis during the delay and our right to terminate the lease. This is if the apartment is unable to be occupied.There was no advanced notice of this from both parties as this was unexpected. Hence, this special circumstance should allow for a lease termination to be warranted.Insurance was willing to put us in a hotel short term. A hotel only has a bed and bathroom, my parents home lets us have a kitchen in order to meal prep.Moving to an apartment for only a few weeks, just to move again doesn't make sense either. We are taking this time to figure out what we need to do.Section 43 (Force Majeure): There was no negligence on our part. This circumstance seems to have been out of the control of us hence the reason to vacate. We ask to be excused from our lease without penalty.Business Response
Date: 02/22/2023
Please allow us to contact the on-site team to gain further understanding of this incident and we will determine if a release without liability is warranted.Initial Complaint
Date:01/15/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We moved out on October 31 2022, we notified them several times and months ahead but hey said they only needed a one month notice. We have email conformation from September 7th that they were notified properly and that the lease would expire on 11/1/2022. All we are looking for is our security deposit, they keep making excuses saying we did not notify them in time , they say there has been an issue submitting paper work on their end, and have also been told the check will be sent two times. There was no damage to the apartment and it was cleaned before we left, unlike when we moved in, the apartment had not been cleaned at all from the prior occupants. We keep getting excuses and told lies, I am a single mom of 3, just need my deposit as propmised by the manager ****.Business Response
Date: 02/22/2023
TM11054
HUIK
Check ********** was processed on 01/12/2023 for $261.00
Check ********** was processed on12/22/2022 but later on voided to process a new check.
If you have not received the new check, please let us know the address where we should send it and we will be sure to send another check with tracking information.
Initial Complaint
Date:01/15/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved out august 4 rent posted the 2nd according to them they had issues that's why rent was posted late rent is late as of the second the charged me a late fee plus full month plus eviction i was not evicted i contacted them they adjusted the pay to remove the eviction fee i paid them The rent even though they said they would adjust it to sho prorated amount and never did i logged into the website i had a balance i paid the balance i later logged on a gain i saw another balance i have emailed and called numerous of times no response they reported a 532 to me credit report i dont know where that came from i never receive deposit back because i was told it was used for balance and damage the two form they gave me of my break down reflect two different things i can not get a place to live due to this i have reached out to corporate no response i do not believe i old they charged full month rents for according to them 7 days since that's the day the key was returned plus keeping *********** plus the extra 250 payment i madeBusiness Response
Date: 02/22/2023
Please let us know the name of the property this is about so we can further assist.
Alternatively, you may go to the website of the property this is about and hover over "residents" click on Resident Relations and Open a New Ticket.
Initial Complaint
Date:01/12/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved out of ************************* in September, which included paying prorated rent and estimated utilities. I was emailed a "Final Accounts Statement" in October, with charges to the security deposit including what looked like prorated rent and utilities. I emailed The Retreat multiple times trying to resolve this, but never got a response or a clearer accounting for what was removed from the deposit.In November was able to talk to someone at The Retreat who said the security deposit had been sent, but couldn't tell me the amount. Later that month, I got the security deposit for the wrong amount. I called The Retreat and was told they agreed it was the wrong amount and they had added an incorrect fee. They told me that they would look into whether they could send me the remaining amount or if I needed to send the check back first. They were supposed to email me this and call me back. I never got an email or call.In December, I opened a support ticket on their website, which has never been responded to. Also in December, I talked to someone on the phone who could not see the security deposit amounts and told me they would call me back the next day with an update. When I called back in January, I was told they were still waiting on their manager's response.I've been trying to resolve this since October. At no time has The Retreat or JRK Property ever called me back. I've left messages with their offsite team, which are never returned. I've been told by people in the office that they'll look into it and get back to me, but no one ever does.Business Response
Date: 02/21/2023
We have record of the refund that was issued last year:
Check #: 0000633527
Date: 11/4/2022We are investigating this matter to see if the check was cashed or if we need to issue a new one.
As to the erroneous charge, please clarify what charge you are referring to if you are aware. Otherwise, please allow use to audit your ledger and ensure that all the charges are true and correct or if we need to make adjustments.
Please let us know the address where we should send a new check in case the check mentioned above was not cashed.
Initial Complaint
Date:01/12/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I moved in the apartments 09/01/18 paid a deposit of $1500. This company lied about my apartment and lost my 60 day notice to vacate and has charged me a total of $6000...they lied about the apartment and has failed to provide me pictures of the lieing damages they claim. If you look up THE ***************************** in ************* and look at the reviews their doing a lot of scamming..check there website they have been scamming a lot of people. No one returns yours calls it has been a total nightmare dealing with this company. I moved out because I got sick of not having proper heat and hot water sometimes and ***** that works there lost my cashiers checks and etc and even took me to court after they found it they dismissed the court. It has been terrible living their sometimes not have heat or water.I want my security deposit, and the lies of bills adjust! this is the worst company ever.Business Response
Date: 02/22/2023
Please provide proof of the 60 days notice of intent to vacate you provided.
Initial Complaint
Date:01/11/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unreturned security deposit. My security deposit has not been returned within the thirty-day period, which violates ************ Law.Business Response
Date: 02/16/2023
This was addressed by our on-site manager.
The tenant had failed to inform **** of the change of address and the staff did not have the forwarding address either. The check that was originally sent was stopped and a new check was issued and sent
**** Tracking# 9114 **** **** **** **** 45The interaction with the manager is described below:
January 11, 2023,
This is *****************, a former tenant of Apex Manayunk located at ***********************************************************, **., residing in *******. My lease ended December 11, 2022, and as of today, Wednesday, January 11, 2023, I am still waiting to receive the return of my security deposit or a letter indicating your reasons for keeping my security deposit. I sent a certified letter via ****, stating my forwarding address, email, and contact phone number to Apex Manayunk, to the attention of the Property Manager. Unfortunately, no one from Apex Manayunk or JRK has contacted me through any communication channel.
According to the ************ Landlord Tenant Law, code 68 P.S. *******, my deposit, plus any interest accrued, minus any damages, should have been returned within thirty days along with an itemized list of deductions, and you have failed to do so. Therefore, I am requesting that my full deposit be returned within 48hrs of receipt of the email, or I will continue to pursue legal action.
Below you will find my forwarding address and contact information again.
*****************;
** BOX 4051
************, ** 19118
************
******************
Thank you in advance for your quick attention to this matter. I have sent a hard copy of this letter via ****-Certified Mail. I hope that we can get this matter resolved quickly and amicably.
Sincerely,
Oraray AllenFrom: Apex Manayunk Property Manager <*********************************>
Sent: Thursday, January 12, 2023 8:21 AM
Hello Oraray,
I'm sorry to hear that you have not received your refund yet.
I will be looking into why this has happened!
As I get updates I will keep you updated.
From: Apex Manayunk Property Manager <*********************************>
To: ***************** <***************************************;
Sent: Thu, Jan 12, 2023 12:11 pm
Hello ******,
The refund check was sent out in a timely manner and with the holidays there might be a delay in receiving.
Upon move out we did not have the forwarding address below, but the instructions on the '"Send to" address was to "Please Forward".
If you can let me know if you don't receive the check within the next 10 days, I will have it reissued and sent directly to the ** Box below.
If you have any additional questions, you can contact me directly!
From: ***************** <***************************************;
Sent: Thursday, January 12, 2023 2:37 PM
Hello,
Thanks for the response. As always, there is always a problem with Apex Manayunk. I sent a certified letter with a delivery confirmation receipt directly to Apex Manayunk with my forwarding address and contact information, so stating that you did not have my forwarding address is inaccurate. When was the check allegedly issued and mailed? New Year's day, our last holiday, was twelve days ago, so I'm sure the mail will not be twelve days late. And if you are claiming you did not have my forwarding address, where was the check sent to?? Bottom line, I will not wait ten days and ************** Law states that I do not have too. I except to recieve my deposit retruned to me by Monday, January 16, 2023 or I will file a claim with the ************ ******************* I've already filed a claim with the Better Business Bureau and I will contine to take any measures neccessary to get my deposit.
From: Apex Manayunk Property Manager <*********************************>
Sent: Thu, Jan 12, 2023 3:16 pm
The check went out addressed as followed:
Oraray Allen
**** **************
Please Forward
************ ** 19127
Again, I am very sorry you have not received it yet and I understand your frustration. I am trying to get this resolved as quickly as possible.
From: ***************** <******************>
Sent: Thursday, January 12, 2023 3:37 PM
Victoria,
We long had a conversation about common sense when you stood in my unit while the ceiling was falling over your head. I don't live **** Flat Rock Road, I moved out December the 11th. What sense would it make to mail a the check to that address? Plus the unit number was omitted.You have my phone number and my email address, why wasnt I contacted if you had any questions.
And once again, when was this check allegedly mailed?
From: Apex Manayunk Property Manager <*********************************>
Sent: Thursday, January 12, 2023 6:02 PM
Hi Orary,
You are right and again I do apologize for this.
We have reprocessed and sent it to the ** Box!
Here is the tracking number Oraray.
**** Tracking# 9114 **** **** **** **** 45Initial Complaint
Date:01/09/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 19317815
I am rejecting this response because:My repeated attempts over an eight month period have yielded no results in getting my deposit back. I have no means of contacting the property madman company and can only call the apartment managers. They promise to look into it and call back but never do. ******** law holds you liable for court fees and up to three times the deposit due. Reach out to me to resolve this and we will talk.
Sincerely,
*************************Business Response
Date: 06/20/2023
Thank you for reaching out to us regarding your previous BBB complaint. We sincerely apologize for any dissatisfaction or frustration you may have experienced that led you to file the complaint.
We understand that it has been some time since the complaint was filed, and we deeply regret any delay in our response. We want to assure you that your concerns are important to us, and we take them seriously.
While we trust that our on-site team or our resident relations department may have already resolved the issue to your satisfaction, we acknowledge that you felt the need to escalate the matter through BBB. We apologize for any inconvenience or frustration this may have caused.
If there are any outstanding concerns or if you still require assistance, we are committed to addressing them promptly and effectively. Please don't hesitate to let us know how we can assist you further. Your satisfaction is our priority, and we are here to ensure that you have a positive experience with our company.
Once again, we apologize for any inconvenience or dissatisfaction you may have experienced. Your feedback is important to us, and we appreciate the opportunity to make things right. Thank you for bringing this matter to our attention, and we look forward to assisting you further.Business Response
Date: 07/13/2023
Thank you for your patience. We have processed your refund, and a check with reference number ********** was issued on July 5, 2023, for the amount of $1,074.63.Please note that check processing times may vary, but rest assured that it is on its way to you.
If you have any further questions or need assistance, please don't hesitate to contact our office. We appreciate your cooperation and value you as a resident.
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