Complaints

This profile includes complaints for Two Coast Living's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Two Coast Living

  11766 Wilshire Blvd Ste 1500 Los Angeles, CA 90025-6552

  
• 

  Terra Mar

  93 Dune Lakes Cir Santa Rosa Beach, FL 32459

  
• 

  Silverdale Ridge

  1415 NW Santa Fe Ln Silverdale, WA 98383-8098

  
• 

  Royal Crest Estates

  37 Courtney St Fall River, MA 02720-6701

  
• 

  Residences at Bedford

  1425 Bedford St Stamford, CT 06905-5245

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple months ago I signed a lease at ********* apartments for unit ****. The unit was uninhabitable for me due to intense mold smell and I have asthma so I got switched to another unit. Long story short, my resident portal shows a balance of over 2500$. I have paid my first months rent (july) and should be only seeing my base rent and the prorated rent credit (483$) on my ledger but I am seeing multiple incorrect items. For the past 2-3 weeks I have been reaching out to the leasing office for help and all they do is submit helpdesk tickets that go nowhere. I need my resident portal ledger to read my normal rent amount (1150$) and include my rent credit correctly so I am paying roughly 667$. I need this addressed soon I do not want this to negatively affect my credit if this drags on longer. Please help.
  

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/11) */
  Working with tenant to address the issues. Tenant Relations will update tenant once ledger audit is complete and corrections done.

• Initial Complaint

  Date:08/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently moved into ******************* IN *******:1. On my move in date, there was someone shampooing carpets at 4pm. I was not made aware of this (assumed that it would have been taken care of already) and therefore, I was unable to move in as I expected. The carpets were saturated to the point that we were unable to move in for a couple of days. I paid prorated rent for that week but technically I was unable to move in for the first 3 days because of the carpets.2. After settling in, I noticed all of the carpets looked dirty and smelled musty. I have pictures for proof.3. The carpet in the master bedroom WREAKS of cat urine. I went as far as to shampoo it myself SEVERAL TIMES with no relief. I have reached out to the manager right away requesting to have to carpets replaced and he responded immediately and apologized saying that the carpet cleaning company has to assess first.4. I followed up with another email after the weekend was over and never got a reply. I even put in a maintenance request specifying the carpet as an issue.5. It has been over a week and have heard nothing since the initial email. I am a nurse so I work long hours and frankly I do not have time to drop into the leasing office; nor do I think I should have to when email is a perfectly acceptable method of communication in this matter. I have pretty much exclusively communicated with everyone via email since I initially applied. 6. I completed the move-in survey and requested a call back but have not heard from anyone.

  Business Response

  Date: 12/16/2022

  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!
  

• Initial Complaint

  Date:08/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved out of Apex Manayunk June 8, 2022 and we were told our security deposit would be mailed to us within 30 days. We are almost at 60 days and have yet to receive the check. We have contact the office for numerous weeks and have just been passed around the office and told someone would reach out by the end of the week. I was able to speak with a****** and ***** yesterday who said that our check is in progress and will take 7-10 days to be mailed out. We have been promised this before with no follow through.
  

  Business Response

  Date: 09/01/2022

  Consumer Response /* (2000, 9, 2022/08/23) */
  Resolved

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been having a major issue with an apartment I just moved into with pest control. We moved into Indigo Park unit #**** on 7/15 and on 7/16 we put in a work order because we noticed there were roaches in the apartment. We've been finding at least 10 roaches everytime we enter the unit (sometimes many more, just depending on how long we stay), and lately I've been taking photos and sending them to the property manager after each visit.
  
  We received little to no response regarding the vermin infestation for the first 2 weeks we had possession of the unit. Due to overlap in our leases and pre-planned vacations, the first time I went to stay in the apartment was 8/1. I went in and immediately saw 10 roaches within 10 minutes of being there so I left and booked a hotel for the night. Prior to this I followed up with the staff many times asking when the unit would be treated and let them know it was still an issue, but I got mostly no responses, and the ones that I did receive a response to just said they were going to treat it but did not say when.
  
  On 8/2 I went into the office and had a breakdown so they finally acted and had an exterminator treat the unit same-day, however I think at this point it was too late. The infestation had grown over the 2 1/2 weeks that we had the unit and who knows how long they were there before we moved in. Since then I have noticed no change in the amount of roaches I see when I go to the apartment. I am also worried they are now living in our boxes as we have yet to unpack due to the infestation.
  
  Since it's so rampant and uninhabitable I had to book a hotel for the remainder of the week. I asked them to reimburse me for these hotel stays but received no response.
  
  When I went into the office their solution was to continue treatments, or transfer to another available 2 bedroom of a different layout. Though this is a nice offer, it is one that comes with many strings attached...
  

  Business Response

  Date: 09/02/2022

  Business Response /* (1000, 5, 2022/08/09) */
  Pest control is scheduled to treat the unit tomorrow.

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment and took pictures of the property; it was also steam cleaned.
  
  The property issued me a refund of $10 vs the $450 I gave contrary to our contract. I'm seeking my full deposit.
  

  Business Response

  Date: 12/16/2022

  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!
  

  Customer Answer

  Date: 01/11/2023

  I did not accept Jk holding answer. I waited 1-week and no reply from their system. Please reopen

  Customer Answer

  Date: 01/21/2023

  ***Document Attached***
  I submitted a receipt for the carpet cleaning and I requested a walk through, which they denied, and I have pictures of the apt and how clean I left it.
  
  They are claiming they paid for carpet cleaning after I submitted the reciept and for cleaning.
  See Attachment/File: Gmail - *********** Refund CS-******.pdf

  Business Response

  Date: 02/02/2023

  Business Response /* (1000, 10, 2022/12/16) */
  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!
  
  
  Consumer Response /* (3000, 17, 2023/01/11) */
  I did not accept Jk holding answer. I waited 1-week and no reply from their system. Please reopen

  Business Response

  Date: 06/20/2023

  Thank you for reaching out to us regarding your previous complaint. We have recently become aware of the matter and would like to apologize for any delay in our response.
  We understand that it has been some time since you filed the complaint, and we sincerely hope that the issue has already been resolved to your satisfaction. If there are any outstanding concerns or if you still require assistance, please do not hesitate to let us know. We are committed to addressing any remaining issues and providing the necessary support to ensure your satisfaction.
  Your feedback is important to us, and we appreciate your patience throughout this process. We value your business and are dedicated to resolving any outstanding matters.
  Thank you for bringing this to our attention, and we look forward to assisting you further if needed.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Still do not have working appliances. After I've played 5 rent payments and if keep getting the run around, we don't have any appliances, will take 1-2 month's. There's a vacant apartment across the hall I told regional manager is would move there and she said would talk to on site management and still nothing. I have to send out my *******, my fridge goes from ***** degrees and runs all day stove on has enough power to run 1 burner and may bathtub water runs all the time and the bill me for water that I don't even use. A utilities the over bill residents every month, I was charges an average of $20 per for gas and there's no gas appliances. Office said it was for my hot water. What BS. I have talked to several other residents and same stories about management.?

  Business Response

  Date: 06/16/2023

  Thank you for reaching out to us regarding your previous complaint. We have recently become aware of the matter and would like to apologize for any delay in our response.
  We understand that it has been some time since you filed the complaint, and we sincerely hope that the issue has already been resolved to your satisfaction. If there are any outstanding concerns or if you still require assistance, please do not hesitate to let us know. We are committed to addressing any remaining issues and providing the necessary support to ensure your satisfaction.
  Your feedback is important to us, and we appreciate your patience throughout this process. We value your business and are dedicated to resolving any outstanding matters.
  Thank you for bringing this to our attention, and we look forward to assisting you further if needed.

  Customer Answer

  Date: 06/16/2023

   
  Complaint: 19318536
  
  I am rejecting this response because: they still haven't repaired any of my problems for 14 mos. Tool 4 mos to get me appliances that worked. I cant wait to see how long to receive my security dep back hopefully will be better than their maintenance staff. Still a lot of problems in my unit that they refuse to repair. Now I have given notice of my moving they want to remodel my unit for next resident lol. Been here 14 mos and never repaired anything on my green sheet still.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 07/21/2023

  The last work order you entered was in October 2022.

  Our records show that you are on notice to vacate with move out for 7/23.

  Please enter work orders through the resident portal for any maintenance related issues. 

   

• Initial Complaint

  Date:08/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 29 JUN 2022, I signed my 3rd (12) month lease with THE TERRACES. I am retired, single, and 100% Disabled by the VA. I have requested deliveries be made to my door but, most times, *** and ***** are the only that do so. **** doesn't EVER come to my door.The Terraces has maintained the basic clause in all of the leases re: acceptance of mail. Out of the blue, I was told by **** (staff) that the person delivering packages (****, etc) just left my package outside of the leasing office door, even with it still being business hours.Then yesterday, I was called to the office again due to a call from **** stating that **** just left my package again but, they were going to be "nice" and bring it inside for me. When I emailed and then called asking why they were not going to accept packages any longer, she sated that it was because they weren't allowed to do so. I suggested that they were in violation of their lease they signed with me on 29 JUN 22 and I would need an explanation.When I arrived at the office, I was directed to the manager, ******. ****** stated it took too much office space and too much of their time to receive packages. I suggested that, they were not complying with the lease. She replied that, "the office considers the AMAZON HUB to be the office's acceptance of mail." I told her that I'd like someone from their legal team to review her decision. She then told me that I'd have to contact the parent company on my own.I went to the postal office to speak with their manager as well. Waiting to hear back.... I've tried for two days to reach JRK Properties via email and two phone numbers and no one has reached back out to me. Considering the departure from "normal" behavior (having accepted my packages for 2 years and even for the (2) months of my current lease) and the reference to the AMAZON HUB as being the receptacle for office mail when its not listed in the lease, I take issue with their changing interpretation.

  Customer Answer

  Date: 08/19/2022

  I'm wondering if race is an issue: after speaking with the **** representative, I learned that others in the complex get almost 60 days to retrieve foods from the mail hub while I get only 5 days.

  Customer Answer

  Date: 08/22/2022

  ***Document Attached***
  On Friday, I was told that I signed a document that was not actually in my lease. This "new" document is the first attachment on JRK letterhead. I've attached excerpts from the lease in this document and attached the actual package addendum from my lease.
  
  I also wonder why the lease was backdated to MAY. The lease was not provided to me until July.
  
  "IV. PACKAGE RELEASE.
  This Community (X) DOES; ( )DOES NOT accept packages on behalf of Residents.
  
  For communities that do accept packages on behalf of its Residents:
  
  Resident(s) gives Owner permission to sign and accept any parcels or letters sent to Resident(s) through **** Federal Express, Airborne, ************* ************** or the like.
  
  Resident agrees that Owner does not accept responsibility or liability for any lost, damaged, or unordered deliveries, and agrees to hold Owner harmless for the same."
  
  "34.NO AUTHORITY TO AMEND UNLESS IN WRITING.
  Our representatives (including management personnel, employees, and agents) have no authority to waive, amend, or terminate this Lease Contract or any part of it, unless in writing, and no authority to make promises, representations, or agreements that impose security duties or other obligations on us or our representatives unless in writing."
  
  See Attachment/File: 9291436E-CDE0-4EB6-95B5-CB17FD9C867B

  Business Response

  Date: 06/20/2023

  Thank you for reaching out to us regarding your previous complaint. We have recently become aware of the matter and would like to apologize for any delay in our response.
  We understand that it has been some time since you filed the complaint, and we sincerely hope that the issue has already been resolved to your satisfaction. If there are any outstanding concerns or if you still require assistance, please do not hesitate to let us know. We are committed to addressing any remaining issues and providing the necessary support to ensure your satisfaction.
  Your feedback is important to us, and we appreciate your patience throughout this process. We value your business and are dedicated to resolving any outstanding matters.
  Thank you for bringing this to our attention, and we look forward to assisting you further if needed.

• Initial Complaint

  Date:08/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of the ******************** in ***** ***** on July 1st leaving the apartment in great shape. I received a refund of ***** with no explanation as to why I did not get my full refund. I contacted the office the very next day and was told by ***** she had no idea but to contact ****** and she emailed me ******'s email address. I ended up calling ****** for clarification and she could not provide a dollar amount for my last utility bill but stated that plus I was charged July 1,2,3 rent when my lease ended July 3rd. I sent a copy of the ***** Property code today because I asked for an itemized statement and was never provided it to me. Now I am asking from the owners to please refund my full deposit I am due immediately. I lived at your community for 4 years and kept up your apartment beautifully.*******,*****************************

  Business Response

  Date: 12/16/2022

  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!
  

• Initial Complaint

  Date:08/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use to live in the ******************** in *********, **. First off let me say I will never be leasing from a JRK owned property ever again. I moved oy in late April and still haven't received my security deposit for $400 dollars. The staff in ** is rude and not helpful. They told me they are too busy helping current customers and residents. They told me the check was mailed in middle of July which was just a lie. They stole $400 dollars from me and would give them 0 stars for there rating.

  Business Response

  Date: 12/16/2022

  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!
  

• Initial Complaint

  Date:08/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the month of Jun 2022 my utility bill was increased over 30% with no explanation or reason for the increase. I have been trying to contact them for years about my bill charges, every time I get "it is an outside company that bills" and " YTD ledger which shows a gradual increase in utilities" This past june during the discussion, I was short $20 in pay due to the sudden increase. (First time in history of 4+ years living, ever being short) And now I am being charged a late fee even though the bill was paid. I'm already paying over $100 in rent this year, why are my bills keep going up!!! These business practices are shamelessly ridiculous, I want a refund.

  Business Response

  Date: 12/16/2022

  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!