Complaints

This profile includes complaints for Two Coast Living's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Two Coast Living

  11766 Wilshire Blvd Ste 1500 Los Angeles, CA 90025-6552

  
• 

  Westcliff Apartments

  9820 Westcliff Pkwy Westminster, CO 80021-4003

  
• 

  The Grove

  1 Lakeville Cir Petaluma, CA 94954-5753

  
• 

  Trillium Heights Apartments

  12240 Daphne Ln NW Silverdale, WA 98383-8654

  
• 

  Terra Mar

  93 Dune Lakes Cir Santa Rosa Beach, FL 32459

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the month of Jun 2022 my utility bill was increased over 30% with no explanation or reason for the increase. I have been trying to contact them for years about my bill charges, every time I get "it is an outside company that bills" and " YTD ledger which shows a gradual increase in utilities" This past june during the discussion, I was short $20 in pay due to the sudden increase. (First time in history of 4+ years living, ever being short) And now I am being charged a late fee even though the bill was paid. I'm already paying over $100 in rent this year, why are my bills keep going up!!! These business practices are shamelessly ridiculous, I want a refund.

  Business Response

  Date: 12/16/2022

  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!
  

• Initial Complaint

  Date:08/03/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our AC has been out for nearly two months and JRK will not fix it. The office lady continually lies about maintenance coming to fix it. The property lights have been out for overa year, the pool has been closed the entire summer and all the lawn is dead but we are still being charged for water it.

  Customer Answer

  Date: 08/21/2022

  This issue has not been rectified. We were told they have done all that they can do and it's not their problem that the ** continues to blow warm air non stop. A ****** from the ************** also came and looked at the unit and also told ********* that the ** is not running at optimal performance. We have bought fans and take our dog to the neighbors we it grows too hot.

  Business Response

  Date: 12/16/2022

  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!
  

• Initial Complaint

  Date:08/02/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since March of 2022, my washing machine which is furnished with the rental of my apartment has not worked, I've notified management and maintenance and was put on waiting list. First time following up I was in the top 5 on the work list. After a month I followed up and now in the top 15.
  When I questioned maintenence, they said they don't have enough staff to take care of all maintenence issues. It is now August and nothing! I just need what was promised when I moved in, a working washer and dryer.
  

  Business Response

  Date: 12/23/2022

  Business Response /* (1000, 10, 2022/12/16) */
  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!
  
  
  Consumer Response /* (2000, 12, 2022/12/22) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I traveled ********************************** to have a one on one contact with apartment staff, after being lied to from the rental agents stating they had ordered new ones and were waiting for delivery,, I then contacted the maintenance department who told me there was no such purchase order that they knew of, but will pull a washer and dryer from another unit **************************************** So I'm not happy about being lied to but the situation has been resolved to the best of their ability.

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not had any air conditioning for 3 days. We have called the leasing office, submitted work orders, and left voicemails. No one has come fix the air conditioning unit. It is 96 degrees outside as it is ******* summer heat. We want our air conditioning fixed with financial compensation.

  Business Response

  Date: 12/16/2022

  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!
  

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into Belmont Station in August of last year. Being understanding of demand on products at the time, I agreed to move into my apartment during the renovation process. I did so with the full promise of having the correct appliances and finished cabinetry before the end of the year at the most. I am now currently reaching my lease end and have consistently communicated via phone, email and in person visits about my situation. None of the cabinets in my kitchen has doors or cabinet faces for the first three months. I received the call to clear my cabinets so the faces and cabinets could be put on. My drawers remained clear for a week and a half. All my dry foods just in my living room on the floor. No one ever came. About a month later, i finally reach the property manager and she said she would personally walk maintenance there. The next day I came home to 12 of 17 cabinet doors or faces installed. When I asked about the remaining, I was informed they were lost and the property manger would look for them. I continued to inquire until the manager at the time left. Then someone new replaced them and sent a intro email. I replied with my issues as she requested. No answer, no changes. In the end, I am still awaiting the proper promised appliances, cabinet faces/doors and someone to properly install the marble top on the island. There is clearly issues with JRK and their staff but this should not be to the fault of their residents. I honestly would remain living here if these issues were just resolved. I mean a year has gone by.

  Business Response

  Date: 12/16/2022

  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!
  

  Customer Answer

  Date: 12/22/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  This community has a habit of creating a ticket for something and NEVER getting back to it. I am not suprised there is just a new "process" and no real IMMEDIATE action. I have placed my ticket through the resident portal. We shall see if ANYTHING IS ACTUALLY DONE. I will update this issue also by stating I have since moved from this property a week ago. I have not been able to return my keys and all attempts to find someone during leasing office hours have been futile as no one is working. I got one email in 3 weeks saying they would be there until 6 that day. I was unable to make it that evening and came back the very next day only to find no one was there during daytime hours again. I emailed again for a better time to come. no answer. I just want to give them their keys and get my deposit back.

  Business Response

  Date: 06/20/2023

  Thank you for reaching out to us regarding your previous complaint. We have recently become aware of the matter and would like to apologize for any delay in our response.
  We understand that it has been some time since you filed the complaint, and we sincerely hope that the issue has already been resolved to your satisfaction. If there are any outstanding concerns or if you still require assistance, please do not hesitate to let us know. We are committed to addressing any remaining issues and providing the necessary support to ensure your satisfaction.
  Your feedback is important to us, and we appreciate your patience throughout this process. We value your business and are dedicated to resolving any outstanding matters.
  Thank you for bringing this to our attention, and we look forward to assisting you further if needed.

• Initial Complaint

  Date:08/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was robbed blind. The application to move in stated 300 dollars was to be applied to the deposit. Well, they lied about how much the deposit would be, **** instead of 500, and they lied about parking. No room for my truck and the garage was half of what was advertised. I asked for my deposit back and they said no. I want my 301 dollars back.

  Business Response

  Date: 12/16/2022

  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!
  

  Customer Answer

  Date: 12/22/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I need a full refund. Promises were made about the property. They said it was clean, and a nice place to live, however, there was damage to the interior and exterior of the entire property, each unit had its own set of issues, there were people everywhere smoking and doing drugs, cars parked in the street. It felt like a scene out of a movie. I want my money back as I was told the deposit to live there would come back to me as I did not choose to live there. No service provided, give me back my 300 dollars.

  Business Response

  Date: 06/20/2023

  Thank you for reaching out to us regarding your previous complaint. We have recently become aware of the matter and would like to apologize for any delay in our response.
  We understand that it has been some time since you filed the complaint, and we sincerely hope that the issue has already been resolved to your satisfaction. If there are any outstanding concerns or if you still require assistance, please do not hesitate to let us know. We are committed to addressing any remaining issues and providing the necessary support to ensure your satisfaction.
  Your feedback is important to us, and we appreciate your patience throughout this process. We value your business and are dedicated to resolving any outstanding matters.
  Thank you for bringing this to our attention, and we look forward to assisting you further if needed.

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 19318535
  
  I am rejecting this response because:I want my 395 dollars back. It was a trap! Place was a dump! Garage door fell off, mold, and everyone was wearing pajamas and smoking it was scary. Please give back my money. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/21/2023

  Our records indicate that you applied and were approved with conditions. Did you accept those conditions or reject them? 

  The statement that was processed states that the monies you paid were forfeited. 

  Please provide more details about what took place so we can investigate this matter. 

   

  Customer Answer

  Date: 07/22/2023

   
  Complaint: 19318535
  
  I am rejecting this response because:
  I didnt forgot any money. I was lied to over the telephone. Your rental had a broken ******************* were smoking outside, and there were holes in the walls and the carpets were stained. 
  

  The money was apart of a deposit and I want it back. No service was provided and your company falsely advertised. 
  Sincerely,
  
  *******************

  Business Response

  Date: 07/25/2023

  Kindly provide an address where you would like the refund mailed to. 

  Customer Answer

  Date: 08/02/2023

   
  Complaint: 19318535
  
  I am rejecting this response because:the money hasnt been mailed as I have not given an address. I do accept your terms and will accept the next response. 
  

  Address is ****************************************************************************** 
  

  
  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/16/2023

  We received the address and will ask accounts payable to send the refund there. Thank you.

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 19318535
  
  I am rejecting this response because: Check was received in the amount of 250 dollars. The amount was 330 dollars. Please send the difference and any other amount to account for interest and inflation. 
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of an Indian Creek at Deerfield apartment on 03/06/2021. I have not yet received my security deposit. I was contacting the leasing office via email every month, and was receiving no response. After about 6 months, I finally received notification that they had a change of management and they would talk to their accountant. I followed up at 8, 12, and 16 months after moveout. I finally received a response on 7/25/22 stating they had issued a check for a deposit. However, I never received that check because it does not appear they put the correct address I had given them on the statement. I replied on 7/26 that I would like a check issued to the correct address and they have not responded. My only goal here is to receive my security deposit, as it has been 16 months since I left the property.

  Business Response

  Date: 12/16/2022

  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!
  

• Initial Complaint

  Date:07/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Website advertised renovated apartments but the one I selected online did not state whether it was or not so I called before signing and was told it was. I advised we would not be able to pick up keys until that Friday. Staff was helpful until we showed up & saw the unit which was not renovated, had carpet instead of hard floors, electrical issues, broken and damaged items. We called and took time off work to show up, emailed and called rental ************** with no response. Finally had to move in as we had not gty of getting our money back. Chase Arbor advertises new appliances; can't use dishwasher bc it backs up & leaks all over the floor (have submitted 2 work orders, both marked completed & no one ever showed up). Can't use washer or dryer bc not hooked up to fuse box (no power)..They were on the same work orders & no one has shown up. Have spent over $100 at the laundromat when I'm paying for a place with a w/d. The whole environment is unsafe. Fuse box in my apartment (****************) had open electrical wires, electric panel in the ground outside is open with exposed wires and full of rainwater (almost fell in it). Management will tell you they will fix it and act like they don't remember you the next day. They keep the door to the leasing office locked "for their protection", only opening the door a crack and treat everyone as if they are a nuisance. Corporate JRK has never answered the numerous emails we have sent. I was advised there were no other units they could move us to; there have been TWO vacant units in the same building, ground floor, since we moved in. This has caused great stress and emotional upset for a grieving family who was already under a great deal.

  Customer Answer

  Date: 08/02/2022

  ***Document Attached***
  Update: Just looked at rent due. Can someone explain how we are being charged $179.24 for monthly utilities (which should be mostly water) when we have been unable to use 2 major appliances that would require water since we moved in? We have spent over $100 at the laundromat while paying for an apartment with a *************** That amount of money is more than I ever paid per month in a **** sq ft house with 5 tenants.
  See Attachment/File: Screenshot 2022-08-02 ******.png

  Business Response

  Date: 12/16/2022

  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!
  

• Initial Complaint

  Date:07/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************, property manager at The ************************** in ****************, **, is refusing to return our security deposit in the amount of $1661.52. We moved out on 6-5-22. ****************** claims that we did not give 60 days notice to vacate. I have proof in the form of an email (send on 3-10-22 ~ 79 days prior to vacating) to which ****************** replied. I have a copy of the 60 Day Intent to Vacate form which was submitted on 3-12-22 ~ 77 days prior to vacating. (Said form is mentioned NOWHERE in the lease agreement.) I have attempted to speak with ****************** with little success. I have attempted to contact corporate via email 5 times, via phone 7 times, and I sent a detailed account (to include all substantiating documents) via ***** I immediately paid our amount due to IQ International (their collection agency) for utilities, carpet, and flooring. I expect the same courtesy. REFUND OUR SECURITY DEPOSIT!

  Business Response

  Date: 12/16/2022

  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!
  

• Initial Complaint

  Date:07/26/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My kids and roommate live at ********************** in ********** ** Recently we have been displaced because of a fire that was on 3rd floor that caused our sprinkler system to go off causing us to lose a lot of our possessions. We have been living in a hotel for the past few weeks and the apartment complex Hideaway is not giving us any information as far as the time frame we will be able to move back in. They are never in their office and never return emails or phone calls. I am asking for help because I would like to have a stable home for myself and my kids. The fire Happened July 7th 2022 and we have been in hotel ever since. We just want answers which the apartment complex ******** administration isn't giving us.Thank you *************************

  Customer Answer

  Date: 08/10/2022

  We still have not been let out of our lease, we still have no answers and I really want to be able to have a home for my kids

  Business Response

  Date: 12/16/2022

  We are currently in the process of implementing a new system to better serve our residents.
  If you still require assistance with your concerns, please go to the website of the property that your concern is about; click on "Residents"; click on "Resident Relations"; open a new ticket.
  Our Resident Relations team will ensure that your concerns are addressed.
  Thank you!
  

  Customer Answer

  Date: 01/23/2023

  We are still not receiving any refund from this company. They are not giving us any direct responses and my roommate and I would like to receive our refund giving we didn't even live in thay apartment for 48 hours due to the fire that happened

  Business Response

  Date: 06/20/2023

  Thank you for reaching out to us regarding your previous complaint. We have recently become aware of the matter and would like to apologize for any delay in our response.
  We understand that it has been some time since you filed the complaint, and we sincerely hope that the issue has already been resolved to your satisfaction. If there are any outstanding concerns or if you still require assistance, please do not hesitate to let us know. We are committed to addressing any remaining issues and providing the necessary support to ensure your satisfaction.
  Your feedback is important to us, and we appreciate your patience throughout this process. We value your business and are dedicated to resolving any outstanding matters.
  Thank you for bringing this to our attention, and we look forward to assisting you further if needed.