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Business Profile

Web Design

Wix.com, Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 14 Customer Reviews

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Review Details

  • Charlee L

    Date: 05/15/2025

    Multiple years in a row *** has charged me both monthly and annually for my premium plan. This is to the extent of $31.25 each month and then an additional $450. That results in me paying $375 + $450 = $825 for the year premium plan. That is straight robbery... no mask, no gun. I've been a customer for years and love the website I've built which is why I've been reluctant to switch to a different website building platform. However, when they take advantage of their paying customers the way they've done to me the past two years in a row, it gives me no other option. I'm truly so upset and have to start over on something that provides my livelihood.Contacting support outside of an AI chat bot is non-existent. If you choose to give this horrible, greedy company your money just expect it to be double or triple to cost that you agreed to paying. Absolutely awful business that should frankly be shut down. Alternatives to WIX: ************ WordPress, GoDaddy, Bluehost

  • Krissy K

    Date: 04/21/2025

    Wouldnt recommend this service to anyone. They are shady and wont help you at all. Should be closed down for their auto pay trap. Better website builder options that wont s**** you over.

  • Mary D

    Date: 04/16/2025

    *** is committing fraud. They tripled the cost of my website, so, I changed my plan. My plan fee reduced from $610 to $378. I received an invoice confirming this change. Then, *** refused to repay the difference in the fee to me. I disputed the $232 difference in cost with my bank and my bank got that money back. In retatliation, Wix took my website offline and STOLE the $378 I PAID for a three year contract. They are thieves and I will be taking my website to a competitor after having had a *** website for over a decade. Beware of these scammers.

  • scott s

    Date: 03/31/2025

    wix is a lying, sleazy bait-and-switch operation. they market the ******* as a free blog hosting service, but when you go through their process for a free blog site, you can post tobit but it cannot by accessed or read by anyone. any person going to the web address you see on your site management page findsa 404 error message, and the site basically forces you to upgrade to a premium site, which I did, at the cost of ( including the mandatory tacked-on private site security service) roughly $200 for a years site hosting. then they started sending me messages that the site would be discontinued if I did not verify my membership-associated e-mail address by replying to their verification e-mail, which I did no less than 12 times, each time being assured that great, youre all set! but then they took it down anyway. Im out $200 and the frustration of creating 12 blog posts than now nobone can access and read. your only Wix assistance comes from AI bots that run you around in circles and rarely help. you can request a callback from an actual human but the bots are drsigned to make that a last option and difficult. I have been assured three times during the same hour-long bot session that a callback will be coming quickly and recd no callback. Wix wannabe users, buyer beware!

  • Chase R

    Date: 03/25/2025

    I am extremely dissatisfied with Wix and their handling of payments through Wix Payments. As a business owner, I rely on timely disbursement of funds to operate efficiently. *** claims that their payment verification process takes "up to 7 business days," yet I have been waiting for over two weeks with no resolution. I have provided all requested information and met every requirement, yet my funds are still being withheld without justification.Whats worse is the lack of communication and transparency from Wix support. I have reached out multiple times with minimal response, and no clear answers have been provided. This is not just a delay it is a serious disruption to my business, and it is completely unacceptable.Withholding client payments beyond a clearly stated timeline without cause is, in my opinion, unethical and possibly illegal. If this matter is not resolved immediately, I will be escalating the situation through regulatory complaints (including the ****), legal channels, and by warning other small business owners to think twice before trusting Wix with their payments.I expected more from a company of this size and reputation. This experience has damaged my trust completely.

  • Shateria A

    Date: 03/19/2025

    Worst experience ever with false advertisement . Offers a free website and free domain after purchase a year subscription which you actually have to pay for another form of subscription monthly just to use the website and the domain . ***** was super horrible, over talking me and placing me on hold for long periods of time claiming a refund will be sent via email once someone review the account I created an hour before calling. I would not recommend wix.com to anyone . They are con artists who create additional fees for services they claim are included in the initial purchase.

  • Hna 3

    Date: 03/07/2025

    **************** is absolutely uprofessional. My funds are on hold for 2 months the with no help. This is theft!

  • Kristina S

    Date: 03/04/2025

    I was auto upgraded and charged with no bill or notice and non refundable for service for 3 years in the future that I do not need or want.

  • Jess B

    Date: 03/01/2025

    I cancelled my subscription and they still charged my card $700. I finally got ahold of someone via chat (there wasnt a phone option) and she told me good luck getting a refund. Not only had I cancelled, but I originally agreed to pay around $200 when I signed up. She said they can increase the pricing whenever they want that its in their contract. Their site will not let you have an account without having a cc on file. ********** of a company! Beware!!!

  • NANCY S

    Date: 02/27/2025

    Horrible no support in this company and you cant call them they'll will call u ( nope )they just keep charging you for services that you never ever receive and you finally get a cancellation email and then they send you bill of services terms and conditions again why don't know but block these guys from your bank account because they just take your money please beware FRAUD all the way they renew your services without your consent and you can't get a hold of them either to cancel until they charge you again ***** S

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