Business Profile

Entertainment

Netflix, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

960 total complaints in the last 3 years.
311 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a premium ad free account with ******************** which I pay $22.99 a month. There should be no Ads in any content yet as I was watching *** live they started running Ads. Thats not the plan I paid for they claim its agreement they have with the ***. Thats not the customers fault yet they charge for Ad free content.
Business Response
Date: 01/24/2025
January 24, 2025

Complaint Case #: 22777078
Consumer: **** ******

Thank you for bringing this inquiry to our attention.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

We encourage **** ****** to review our *********** Article, ****************************************************** for further information on Live events on Netflix: *** and more.

We hope you find this information helpful.

Sincerely,
Netflix
Initial Complaint
Date:01/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Per my banking account 3 Riversfcu. Cant send pucture
Business Response
Date: 01/09/2025
We would like to thank **** ***** for contacting Netflix.

For immediate assistance we advise them to contact our **************** at *************************************************

For additional resources, please proceed as follows:

Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page

Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)

Sign-in Help - If they would like to reset their password, please visit (************************************************)

Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)

Privacy and Security - For information regarding privacy and security, please visit (******************************************************)

Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form

How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)

Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)

If they have any questions or concerns, please contact us through the methods listed above.

Sincerely,
Netflix
Initial Complaint
Date:01/03/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Netflix Corporate Team,I am writing to escalate a complaint regarding my membership cancellation and the unprofessional customer service I received while attempting to resolve this issue.I was initially informed that my payment was returned, leading to my membership being canceled. However, this is incorrect, as my payment was not returned. When I contacted customer service, the agent transferred me to a ******* without my request. This ******* was unprofessional, repeatedly interrupted me, refused to transfer me to another *******, and abruptly ended the call.I called back and spoke to a second ******* who claimed my payment had not been returned but that I needed to contact Fawry to retrieve my money. When I asked for documentation supporting this, they sent two emails: one explaining how to pay Netflix and another showing my payment history. Neither email addressed my concerns or supported their claims. This ******* also hung up on me.Frustrated, I called a third time and spoke to another *******. They instructed me to make another payment to reinstate my account and promised a credit for an additional month. While I complied, I remain skeptical about this promise given the poor service and misinformation I previously received.I request the following:1.A review of all three calls to address the unprofessional behavior and conflicting information provided.2.Clear, documented confirmation of the credit applied to my account, including how and when I can use it.This experience has been deeply disappointing, with no ownership, empathy, or professionalism from your team. Please contact me directly at ************************* my registered Netflix email, with updates and a resolution.Thank you for your urgent attention to this matter.Sincerely,Isslam Eldewry
Business Response
Date: 01/23/2025
January 23, 2025

Complaint Case #: 22765952
Consumer: ****** *******

Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

Sincerely,
Netflix
Customer Answer
Date: 01/23/2025

Complaint: 22765952

I am rejecting this response because: No one has attempted to contact me from Netflix.

Sincerely,

****** *******
Business Response
Date: 02/04/2025
February 4, 2025
Complaint Case #: 22765952

Thank you for your follow up.

Please understand, we thoroughly investigate matters raised by our members.

Based on the information provided and our review of the situation, we have provided our response to this member on January 23, 2025. We kindly advise the member to find details in our previous response. We sincerely ask you to close the case as this dispute is resolved.

Thank you for understanding.

Sincerely,
Netflix
Customer Answer
Date: 02/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *******
Initial Complaint
Date:12/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a plan from netflix after much deliberation and to my shock I can't use wireless display to mirror my screen to a second monitor. Surely I am a paying customer and I'm entitled to watch ********************** with a _screen size_ of my choosing. I'm not asking for 4k when I paid for 720. I'm asking to be able to use an external monitor. Short of this I'm asking for the advertising to make clear their plans limitations. I also suspect this may be an illegal bait and switch where I pay expecting one thin and receive another. The customer service suggested I simply pay them more money.
Business Response
Date: 01/06/2025
January 6, 2025

Complaint Case #: 22752976
Consumer: ***** ************

Thank you for bringing this inquiry to our attention.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

We encourage ***** ************ to review our *********** Article, **************************************************** for further information on What is HDCP.

We hope you find this information helpful.

Sincerely,
Netflix
Initial Complaint
Date:12/31/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have been paying for an extra membership on my account for my Mother and meanwhile she's being charged fr a subscription as well. I tried calling customer service FIVE times and every time they say that they are experiencing high call volumes and I get disconnected?!
Business Response
Date: 01/16/2025
January 16, 2025

Complaint Case #: 22750159
Consumer: ***** *****

Thank you for bringing this inquiry to our attention.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. However, our *************************** is available to assist with additional questions or concerns by visiting *******************************************************;

We hope you find this information helpful.

Sincerely,
Netflix
Customer Answer
Date: 01/16/2025

Complaint: 22750159

I am rejecting this response because:
You obviously didnt even READ my original complaint! I NEVER REACHED CUSTOMER SERVICE!!!
I need to speak to someone to resolve this issue!

Sincerely,

***** *****
Business Response
Date: 01/20/2025
January 20, 2025
Complaint Case #: 22750159

Thank you for your follow up.

Based on the information provided and our review of the situation, we have found no evidence of the member contacting our **************************** We advise the member to refer to the resources provided in our response on January 16, 2025.

We hope you find this information helpful.

Sincerely,
Netflix
Initial Complaint
Date:12/31/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received $120 in Netflix gift cards. The card itself says "Add to an existing account, or start a new one." Now I'm being told that I'm not able to add a gift card to my existing account. No where on the gift card does it say that some accounts don't apply. ******************** is trying to force me to upgrade my account to use the gift cards. This is false advertising. I want to be able to use the gift cards or get a credit for them from the company.
Business Response
Date: 12/31/2024
We would like to thank ****** ****** for contacting Netflix.

For immediate assistance we advise them to contact our **************** at *************************************************

For additional resources, please proceed as follows:

Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page

Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)

Sign-in Help - If they would like to reset their password, please visit (************************************************)

Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)

Privacy and Security - For information regarding privacy and security, please visit (******************************************************)

Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form

How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)

Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)

If they have any questions or concerns, please contact us through the methods listed above.

Sincerely,
Netflix
Customer Answer
Date: 12/31/2024

Complaint: 22749397

I am rejecting this response because: I reached out to customer service and they told me I couldn't use the gift card on my plan and that my only option was to upgrade the account. This is not acceptable when they sell a gift card that states, "add to an existing account." I was told they are making everyone upgrade the accounts.

Sincerely,

****** ******
Business Response
Date: 01/06/2025
January 6, 2025

Complaint Case #: 22749397
Consumer: ****** ******

Thank you for bringing this inquiry to our attention.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

We encourage ****** ****** to review our *********** Article, ***************************************************** for further information on Can't redeem Netflix gift card

We hope you find this information helpful.

Sincerely,
Netflix
Customer Answer
Date: 01/15/2025

Complaint: 22749397

I am rejecting this response because: again, it does not address the complaint. Repeating the same non-response is not acceptable. They are forcing people to upgrade plans and not allowing giftcard usage as stated on the giftcard itself. It's false advertising and they should not force people to upgrade accounts in order to use a giftcard.

Sincerely,

****** ******
Initial Complaint
Date:12/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cancelled on nov 15 they kept billing for 2 months and only reimbursed 1 month.
Business Response
Date: 01/03/2025
We would like to thank **** ***** for contacting Netflix.

For immediate assistance we advise them to contact our **************** at *************************************************

For additional resources, please proceed as follows:

Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page

Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)

Sign-in Help - If they would like to reset their password, please visit (************************************************)

Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)

Privacy and Security - For information regarding privacy and security, please visit (******************************************************)

Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form

How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)

Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)

If they have any questions or concerns, please contact us through the methods listed above.

Sincerely,
Netflix
Initial Complaint
Date:12/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On December 28th we registered for a new Netflix account, the service promised streaming to two devices for 6.99 a month; however, one we signed up, **************** said that casting to a second device was not possible with our increasing the cost by more than double their advertised price..Casting is an essential for us as a ****** home for at risk youth, which I explained that their actions could be interpreted as false advertising and not to mention discriminatory based on familial status.I went on to explain that they advertised two screens and they do not have the right to regulate which screens I use.
Business Response
Date: 01/16/2025
January 16, 2024

Complaint Case #: 22740758
Consumer: ****** ****

Thank you for bringing this inquiry to our attention.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

We encourage ****** **** to review our *********** Article, ***************************************************** for further information on Can't find 'Cast' button in Netflix app.

We hope you find this information helpful.

Sincerely,
Netflix
Initial Complaint
Date:12/28/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/23/24 wrong card charged for $15.99 Netflix monthly ******** charged overdraft fee $15.00. Called in to Netflix customer service spoke with ***resentative Amor extremely rude would not credit overdraft also keep denying me to speak with a Supervisor. Finally *** got Supervisor, Maeryl on the line. Maeryl was even ***** and hung up on me. I would like the monthly charge refunded and the overdraft fee from Netflix.
Business Response
Date: 01/16/2025
January 16, 2024

Complaint Case #: 22739602
Consumer: *. ******

Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

Sincerely,
Netflix
Initial Complaint
Date:12/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a subscription to netflix that is supposed to be $15.49 per month. My partner and I are the only people who use this account or have the password to access the account. Unbeknownst to me and without my permission, Netflix charged me an extra $7.99 on top of the agreed upon subscription fee for an 'extra person fee' in April, June, July, August, September, October, and November of this year. They may have fraudulently charged me month's before that, but that's as far back as my bank statement goes. I want the fraudulent charges refunded to my original payment method and I am canceling my subscription after that.
Business Response
Date: 12/31/2024
December 31, 2024

Complaint Case #: 22737534
Consumer: ******* ********

Thank you for bringing this inquiry to our attention.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

We hope you find this information helpful.

Sincerely,
Netflix
Customer Answer
Date: 12/31/2024

Complaint: 22737534

I am rejecting this response because: I was overcharged for 7 months. I was only refunded the fraudulent charges for 3 of those months. Since I have my account on autopay, and Netflix at no time informed me that they were adding extra charges to my account and I didn't change my account or account usage, it took me a bit to see the additional charges. Netflix can't just keep my money because I didn't notice the theft for a few months. Please see my screenshots from my bank to see the months I was overcharged. The correct charge is $15.49. I am awaiting the complete refund so I can cancel my account.

Sincerely,

******* ********
Business Response
Date: 01/07/2025
January 7, 2025

Complaint Case #: 22737534
Consumer: ******* ********

Thank you for your follow up.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

As such, we will no longer provide additional responses for this case.

We hope you find this information helpful.

Sincerely,
Netflix
Customer Answer
Date: 01/17/2025

Complaint: 22737534

I am rejecting this response because: they overcharged me 7 times and only refunded me for three of those instances!!! Those are fraudulent charges made without my consent, I just want the fraudulent amounts returned. My next step is to file a small claims case.

Sincerely,

******* ********

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Netflix, Inc. is NOT a BBB Accredited Business.