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Business Profile

Entertainment

Netflix, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

This profile includes complaints for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 958 total complaints in the last 3 years.
    • 310 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan. 22 I received an email from Netflix about the price increase. I went into my account and realized I had been charged $15.49 for a year which was not what I signed up for. I was doing standard at $6.99 a month. I didn't realized because I don't watch it much and I used Netlix cards to pay. I was wondering when I went in to add a $50 card and I didn't have much money left. I chatted on line on their site about this and was told that they had stopped that lower plan and just went and changed me to the higher amount without my knowledge or concent. I asked for a refund to put in my account and was told no. So for a year I have been paying over $8 a month for a service I did not ask for. Without telling me about this to me is fraud. I don't know how long this happened I have had a membership since March 2021 and could only look at 1 yr. of payments.

      Business Response

      Date: 02/12/2025

      February 12, 2025

      Complaint Case #: 22851821
      Consumer: ***** ********

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:01/23/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was receiving multiple attempted charges from Netflix AFTER I already paid my bill. I called Netflix to resolve the issue, but they couldnt locate which account was using my card details. That did not make me feel like my information was safe on their site anymore, so I cancelled my membership. They are still trying to charge me, with the last attempt being today (1/23/2025). Please help me remove my card information from their records, if at all possible. I also thought you should be aware of this situation.

      Business Response

      Date: 01/29/2025

      January 29, 2025
       
      Complaint Case #: 22850178
      Consumer: ***** *******
       
      Thank you for bringing this inquiry to our attention.
       
      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
       
      We encourage ***** ******* to review our *********** Article, ****************************************************** for further information on Charged twice by Netflix.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a Netflix subscriber since at least 2008. In college I even was on an investment team that was one of the first to invest in Netflix when the shares were in the $3.00 range. In 2024 our plan was an old Standard plan, but our price was adjusted to $15.49 (up I think from $11.99), and that still included more than 2 simultaneous devices. In January 2024, I changed the billing account on file. Today, I received an email notification that my account was cancelled. There was no prior notice, phone call, or warning. Netflix claims there was a bank dispute; therefore they cancelled my account. This is a boldfaced lie. There was never any user initiated dispute on my end or within my household. Furthermore, even if there was, why would the company just cancel the account? I will tell you why. Because they want to force me out of my old account, give me a lesser plan option and force me to pay the current prices, which would net them more money. I contacted their customer service. They would only say that I can resubscribe, but they would not understand that I was wrongfully kicked out of my grandfathered-in plan. They do not understand the unethical actions of the company. That the company made up a false reason to cancel a members plan so they would force the member to rescubribe at a new and higher rate, and if the member wanted a comparable plan (e.g., more devices to log in), then that member would now have to choose the most expensive plan whereas before the previous plan was adequate. I never requested to cancel my account, I neve initiated a dispute with billing, and yet Netflix claims I did. But, I must emphasize, this is a lie. This is a snakey and cheap tactic to increase revenue. I would not be surprised to find that the company is engaging in other deceitful and illegal behavior. They hire poor inadequate customer service intentionallly too. I expect an apology, my old plan, and one year free.Til then, I will not resubsribe.

      Business Response

      Date: 02/11/2025

      February 11, 2025

      Complaint Case #: 22846245
      Consumer: ****** *******

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:01/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been paying $32.84 each month for Netflix service. Today I see that the price went up to $24.00 a month which is less then what I am currently paying. Why am I being overcharged for this service. They never send me an invoice or a bill in the mail or email when I have services like this with apple they always send me an invoice after auto pay.

      Business Response

      Date: 01/29/2025

      We would like to thank **** ****** for contacting Netflix.
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

      Customer Answer

      Date: 01/29/2025

       
      Complaint: 22845707

      I am rejecting this response because: I was being charged more than what the price increase was for for months.  Netflix automatically comes out of my account never sends me a bill or a statement after the bill was paid. There is no transparency with how Netflix operates  



      Sincerely,

      **** ******

      Business Response

      Date: 02/07/2025

      February 7, 2025
      Complaint Case #: 22845707
       
      Thank you for your follow up.
       
      Based on the information provided and our review of the situation, we have found no evidence of the member contacting our **************************** We advise the member to refer to the resources provided in our response on January 29, 2025.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

      Customer Answer

      Date: 02/18/2025

      Complaint: 22845707

      I am rejecting this response because:

      you can have someone call me at ************** or email me at ***************************** 

      Sincerely,

      **** ******

      Business Response

      Date: 02/27/2025

      February 27, 2025
      Complaint Case #: 22845707
       
      Thank you for your follow up.
       
      Based on the information provided and our review of the situation, we have found no evidence of the member contacting our **************************** We advise the member to refer to the resources provided in our response on January 29, 2025.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:01/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to change my plan with Netflix and pay for the new plan. It told me I could not change plans without first entering my updated payment. I entered it and was charged for a plan I did not want. I tried changing plans as it suggested I could only to found out it would not change for 30 days. This is so misleading and I just want the standard plan. Please prorate my account accordingly or issue a refund. This literally is stressful for me.

      Business Response

      Date: 01/22/2025

      We would like to thank ******** ******* for contacting Netflix. 
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:01/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged for services I did not receive. Netflix admitted my account had been compromised but refused to return the full amount,

      Business Response

      Date: 02/04/2025

      February 4, 2025

      Complaint Case #: 22835332
      Consumer: ****** ********

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:01/18/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep trying to charge my card. I don't have money right now and they keep harassing me

      Business Response

      Date: 01/20/2025

      We would like to thank ****** ***** for contacting Netflix. 
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:01/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/24/24 I purchased a 1 mon std plan $15.49/mon and an extra member 7.99/mon ****** 0388. 1/14/25 both canceled by Netflix (less than a mon) I contacted Netflix 1/14/25 to fix the problem *** said my sub had been combined w/the extra member slot and that I had "used" all of my service as of 1/14/25 and I would have to restart my service and be billed an additional mon for the std plan even though I had only received 21 days.Netflix is trapping members into paying for a plan for the next month in order to get the full mon of service.Netflix states that you can cancel your membership before the end of the mon to ensure you are not billed the next mon but will continue to be able to use your subscription thru the end of your mon subscription. I canceled my sub on 1/7/25 to ensure I would not be billed for another mon. Netflix MOVED UP my billing date to 1/14/25 stating that I had "COMBINED" my mon plan usage with an extra member slot. Instead of billing me for the extra member slot when I purchased it on 12/24/24, Netflix held that billing until the next billing cycle trying to make me pay for another mon of the Std Plan $15.49 Netflix combined my std plan & extra member slot for only 21 days access instead of 1 mon as advertised without informing me upon purchase. Instead of billing me for the extra member slot on the day I purchased it Netflix is trapping customers into having to pay for another full mon of a Plan. I was told I had to restart my membership for the $15.49 plan which I would be billed & the $7.99 extra member slot I ordered 12/24/24 in order to gain access to Netflix. This is bait and switch and deceptive billing practices that are not advertised on the Netflix site when customers sign up but are only informed after the fact when the account is turned off before the full one mon cycle. As a consumer I should not be trapped into having to pay for another month of service in order to receive the monthly service I was offered and accepted upon sign-up.

      Business Response

      Date: 01/23/2025

      January 23, 2025.
       
      Complaint Case #: 22819871
      Consumer: ******* ******
       
      Thank you for bringing this inquiry to our attention.
       
      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:01/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dont know why the heck you would do this, but you took the notebook off of Netflix and that really made me wanna kill myself and I like cant live my life without having this movie free to me and accessible all the time so I need you to put the movie back onto my stream platform or else. Im actually going to jump off of a bridge right onto the highway or hang myself in my garage and leave my car running with the garage door closed until I die and then once Im dead, Im going to have someone come in and hack me to pieces and then light me on fire. If you do not put this movie back on Netflix thank you.

      Business Response

      Date: 01/14/2025

      We would like to thank ********** Clamencione for contacting Netflix.
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form (****************************************************)
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

      Customer Answer

      Date: 01/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********** Clamencione

    • Initial Complaint

      Date:01/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Despite having purchased an ad-free subscription from Netflix, I am still receiving advertisements in live shows, such as the new *** events. My plan clearly-states that it is ad-free, and there are no disclaimers anywhere which state that live-shows may still have advertisements. This was not communicated at all prior to purchasing my subscription, and it continues to not be communicated to new subscribers who are choosing plans. This is easily verifiable as you can go on the "change plan" section your Netflix account, note that you are on an ad-free subscription, and then go watch the new *** episode sonly to see baked-in advertisements. Upon reaching out to customer support, I was told this is normal to see such ads anyway.This is rather fraudulent as Netflix is not honoring its subscription terms, and is charging people money for a service they are not fulfilling. They claim that this is not entirely in their control but I would like to pre-emptively dispute this claim. People that tuned into the the same show oversees report not having seen any ads during their programming. So there is no excuse why in the ***, we are paying for ad-free and still receive ads.

      Business Response

      Date: 01/27/2025

      January 27, 2025

      Complaint Case #: 22797533
      Consumer: ********* **********

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. 

      We encourage ********* ********** to review our *********** Article, ***************************************************************************** for further information on Live events on Netflix: ***, SAG Awards, and more.

      We hope you find this information helpful. 

      Sincerely, 
      Netflix

    Netflix, Inc. is NOT a BBB Accredited Business.

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