Business Profile

Entertainment

Netflix, Inc.

Headquarters

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Complaints

This profile includes complaints for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

963 total complaints in the last 3 years.
317 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a Netflix account for some years. At the renewal on my subscription on May I got a notification on my TV that I can no longer watch on my TV, but I can use a phone or iPad. They didnt notify me before collecting so that I could decline. I immediately went to end my subscription and ask for a refund. I went to my account to see that ******************** had not collected once but all of 3 times for the month, on the 10th and twice on the 13th! On the amount collected on the 10th was actually a dollar more than my usual charge. I have contacted their customer care and one payment was returned but was later deducted again. This weekend I got 2 emails telling me my account is on hold which is preposterousI cancelled my account! I have no further business with a company that operates this way. Netflix was not providing anything worth watching to my region anyway.
Business Response
Date: 06/13/2025
June 13, 2025

Complaint Case #: 23378931
Consumer: ********* ********

Thank you for bringing this inquiry to our attention.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

We encourage ********* ******** to review our *********** Article, ****************************************************** for further information on Charged twice by Netflix.

We hope you find this information helpful.

Sincerely,
Netflix
Customer Answer
Date: 06/13/2025

Complaint: 23378931

I am rejecting this response because: My funds were not returned. All I got from these crooks is an email telling me to rejoin their dishonest and uninteresting app. I will never rejoin because all they send over here is JUNK! I want my money back!
Sincerely,

********* ********
Business Response
Date: 06/16/2025
June 16, 2025

Complaint Case #: 23378931
Consumer: ********* ********

Thank you for your follow up.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

As such, we will no longer provide additional responses for this case.

We hope you find this information helpful.

Sincerely,
Netflix
Customer Answer
Date: 06/17/2025

Complaint: 23378931

I am rejecting this response because:
My money was not refunded. I am still getting emails from them trying to get me to sign up again yesterday. This company has a scam to it if this is the case. I will never use their boring and useless site again and record them in my books ad crooks with nothing but RUBBISH! For the years I have been using it all I get for 10yrs is the same repeated rubbish and then CORNY New ones. Taking my money in this fashion tells me how the company got where it **** stealing from subscribers. Shamefulthen acting honorable.
Sincerely,

********* ********
Initial Complaint
Date:05/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Netflix Continue Watching crashes app on tv if not answered within a few seconds. I pay every month for a service that not only won't let me watch what I want for how long I want without interrupting just to ask if I'm being interrupted but when I select don't interrupt my viewing again, the whole app crashes if I didn't do it within 30 seconds. I am allowed to do whatever the f*** I want, Netflix. You cannot force me to sit in front of your crappy content every second just so I don't miss the popup. You also cannot charge me the continuous price increases for a service giving less and less and systematically crashing every three episodes. Yes my app is up to date. So is the tv. Don't try and put this on me like you always do with all your customers and all your issues. Reading on here how you respond really makes one want to cancel. ??
Business Response
Date: 05/30/2025
We would like to thank *** Noneoyo for contacting Netflix.

For immediate assistance we advise them to contact our **************** at *************************************************

For additional resources, please proceed as follows:

Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page

Why Netflix asks, 'Are you still watching? - For information regarding Why Netflix asks, 'Are you still watching?, please visit (******************************************************)

Why your Netflix price changed - For information regarding Why your Netflix price changed, please visit (*****************************************************)

Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)

Sign-in Help - If they would like to reset their password, please visit (************************************************)

Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)

Privacy and Security - For information regarding privacy and security, please visit (******************************************************)

Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form

How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)

Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)

If they have any questions or concerns, please contact us through the methods listed above.

Sincerely,
Netflix
Initial Complaint
Date:05/23/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account was upgraded without me doing it. I was hacked several times and the only solution was to change my email And password. No other solution was given. No money back. I was called *** repeatedly and I am a woman named ****** with a woman voice.
Business Response
Date: 06/12/2025
June 12, 2025

Complaint Case #: 23371985
Consumer: ****** *******

Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

Sincerely,
Netflix
Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my subscription with Netflix last August. I continue to get charged to my account. I have had several episodes where this has occurred. Apparently, I am not the only one. Once they have your bank information, they restart your account, and until you catch on through your bank statements, they continue to charge you. I had this resolved last year with ******. They found in my favor, and the Account was once again, terminated. I just realized they have started billing my Account once again. I spoke with Netflix **************** and they could only refund 3 Months. I Googled this issue, and it appears to be an issue on the internet. This is fraud, and I wonder how many others this is happening to? This must be investigated, as it appears to be widespread.
Business Response
Date: 06/11/2025
June 11, 2025

Complaint Case #: 23370722
Consumer: ******* *******

Thank you for bringing this inquiry to our attention.

Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

We hope you find this information helpful.

Sincerely,
Netflix
Customer Answer
Date: 06/11/2025

Complaint: 23370722

I am rejecting this response because:

Sincerely,

******* *******
Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MALPRACTICE SEU BECAUSE IT VERY WELL IT SEEMS NETFLIX IS SUPPORTING GARBAGE NOWADAYS THEY'RE RELEASING NEW OF THE HOSTEL TERROR TRASH GENRE ATTEMPTING TO "REVAMP IT" ETC
Business Response
Date: 05/23/2025
We would like to thank ****** ****** for contacting Netflix.

For immediate assistance we advise them to contact our **************** at *************************************************

For additional resources, please proceed as follows:

Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page

Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)

Sign-in Help - If they would like to reset their password, please visit (************************************************)

Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)

Privacy and Security - For information regarding privacy and security, please visit (******************************************************)

Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form

How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)

Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)

If they have any questions or concerns, please contact us through the methods listed above.

Sincerely,
Netflix
Initial Complaint
Date:05/22/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They keep contacting me and will not delete my account. I would have kept the account and used it if they stopped sending emails but they will not stop. I have not used the account for a long time and keep calling them to stop contact. They said they deleted account and will not contact me many times but the customer service **** is dishonest. I have filed with their corporate office but they will not assist.
Business Response
Date: 06/11/2025
June 11, 2025

Complaint Case #: 23367042
Consumer: ******* *******

Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

Sincerely,
Netflix
Customer Answer
Date: 06/12/2025

Complaint: 23367042

I am rejecting this response because: Netflix has not contacted me and there has been no resolution to complaint.

Sincerely,

******* *******
Business Response
Date: 06/13/2025
June 13, 2025
Complaint Case #: 23367042

Thank you for your follow up.

Please understand, we thoroughly investigate matters raised by our members.

Based on the information provided and our review of the situation, we have provided our response to this member on June 11, 2025. We kindly advise the member to find details in our previous response. We sincerely ask you to close the case as this dispute is resolved.

Thank you for understanding.

Sincerely,
Netflix
Customer Answer
Date: 06/13/2025

Complaint: 23367042

I am rejecting this response because:they are being dishonest with BBB. The complaint has not been resolved. They still have not deleted my account from the records.

Sincerely,

******* *******
Business Response
Date: 06/19/2025
June 19, 2025
Complaint Case #: 23367042

Thank you for your follow up.

Based on the information provided and our review of the situation, we have provided our response to this member on June 11, 2025. We kindly advise the member to find details in our previous response.

Please understand we consider this matter closed. As such, we will no longer provide additional responses for this case.

Thank you for understanding.

Sincerely,
Netflix
Initial Complaint
Date:05/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I will be attaching a more detailed report in attachments. In December 2023, I suddenly lost access to my Netflix account. My password no longer worked, and none of my devices could log in. I later found two password reset emails from Netflix dated December 3rd written in Spanish. I dont speak Spanish and often receive phishing emails pretending to be from major companies, so I disregarded them. On December 4th, I received another email (in English) confirming my password had been changed, even though I didnt request it. When I tried to log in again, I was prompted to create a new password using the same email Id always used. Because Netflix allowed this, I believed I had recovered my account. I didnt realize a second, duplicate Netflix account was still active tied to my billing info. In May 2025, I noticed Id been charged twice monthly by Netflix. I reviewed my statements and compiled a spreadsheet showing I had been billed for two separate accounts, one of which I never accessed. Netflix support acknowledged my account had been taken over but claimed it was my banks fault. This is untrue Ive had no other fraudulent charges on my card. This was clearly an account takeover, not card fraud. Netflix only refunded one charge ($36.74) and offered no further help. I have: The original Spanish and English Netflix emails Bank records A full timeline of charges and events Netflixs handling of this breach and billing failure has been irresponsible.Desired Outcome: Full reimbursement of all unauthorized Netflix charges Written acknowledgment that my account was compromised Review of Netflixs policies for password resets, notifications, and duplicate account billing
Business Response
Date: 06/11/2025
June 11, 2025

Complaint Case #: 23366989
Consumer: **** ******

Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

Sincerely,
Netflix
Initial Complaint
Date:05/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Approximately two weeks ago in reviewing our Xfinity Cable bill. we noticed that we were being charged for Netflix and we also noticed that we were being charged for Netflix on our ******** express card. I called Netflix and they told me that it was Xfinity's problem because in 2022 when they changed from ******* to ******* they did not transfer the customer records. I called Xfinity and they told me that the monies we were billed for Netflix was sent directly to them. I again contacted Netflix and now they are telling me that I have had two accounts since the time ******* changed to Xfinity in the year 2022. That is impossible on our end. This morning we contacted **************** and their records only go back 11 months and during this time Netflix has been showing up.
Business Response
Date: 06/10/2025
June 10, 2025

Complaint Case #: 23363894
Consumer: ***** *******

Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

Sincerely,
Netflix
Initial Complaint
Date:05/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a notice way back when from Netflix that the prices were going to increase, cannot remember the exact date. They said they sent an email last year in August. Anyways I was reviewing my bank account on the night of Friday, May 16th and noticed a charge for $18.98. I was like hmmmm that's interesting for Netflix. So I did some research and noticed that back in 2/13/2024 they started to increase the charges for the monthly subscription from $12.65 and slowly c***t up to $16.34 on 9/11/2024 and then on 3/11/25 $18.98. I understand there was a price increase but was not told it was going to change every few months. So I called an was able to speak to a supervisor, she stated I received notification and there's nothing they can do. They literally robbed me low key of my money-SNEAKY! Also was blown off by that *** that's unfortunately probably not even in the ***. She was not very friendly and lacked **************** skills. They stated they moved my subscription to Standard with no ads. and I originally had basic, which they stated doesn't exist anymore. In all my years with Netflix I never had add free streaming. They just put me in the higher bracket without my knowledge and then kept increasing my payments. I asked for $100 of the monied they took and that was being nice, and she stated they do not give refunds, I stated I am filing a complaint and she didn't seem to care. How many people are they doing this too. Or elderly people. I just find it crooked and rude. Please help! Thank you in advance. ******** *.
Business Response
Date: 06/06/2025
June 6, 2025

Complaint Case #: 23357022
Consumer: ******** *****

Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

Sincerely,
Netflix
Initial Complaint
Date:05/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I assumed my account was closed because I couldnt login but I have been charged for the last four months triple price because someone hacked my email and changed login just need account closed and refund for Feb Mar April and May please
Business Response
Date: 06/05/2025
June 5, 2025

Complaint Case #: 23354772
Consumer: ******** *****

Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

Sincerely,
Netflix

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Netflix, Inc. is NOT a BBB Accredited Business.