Complaints

This profile includes complaints for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Netflix, Inc.

  121 Albright Way Los Gatos, CA 95032-1801

• 

  Netflix

  PO Box 9500 Manchester, NH 03108

• 

  Netflix, Inc.

  PO Box 49021 Ellenton, FL 34222

• 

  Netflix

  PO Box 628266 Orlando, FL 32862

• 

  Netflix

  PO Box 268915 Oklahoma City, OK 73126-8915

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my account with them at 6:45. In the morning told me that I would have service until April of next month. Only to find out the reason I would have service was because they were planning on charging me for the month even though I canceled it. Luckily, their payment was unable to go through At 2:45 PM several hours after I had already canceled my account. I find it highly unprofessional for a company to take money out of my account when i've already told them that I don't want their services and I find it ridiculous that they're able to just try to pull money out of my account even though I canceled my Services.

  Business Response

  Date: 03/25/2025

  March 25, 2025
  
  Complaint Case #: 23031447
  Consumer: ****** *****
  
  Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.
  
  Sincerely,
  Netflix
  

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i signed up for netflix to get wwe nxt raw and smack down because they were all moving to netflix. i called them when i signed up was told i needed a more expensive plan but i would get all 3 of my shows. now they are telling me i wont get them and that they arent available in the **. they lied to me took advantage of me and and falsley advertised their ptoduct to get more money out of me. i want somrthing done about netflix and i want my money back.

  Business Response

  Date: 03/10/2025

  March 10, 2025
   
  Complaint Case #: 23005490
  Consumer: **** ****
   
  Thank you for bringing this inquiry to our attention.
   
  Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
   
  We encourage **** **** to review our *********** Article, ****************************************************** for further information on Live events on Netflix: WWE wrestling and more.
   
  We hope you find this information helpful.
   
  Sincerely,
  Netflix

• Initial Complaint

  Date:03/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying for Netflix for many years and now I cant login and when I give recovery information it says I dont have an account but a recent payment came out. I tried going online to reset the account and retried chatting and calling but they cant help because they are busy and it hangs up

  Business Response

  Date: 03/06/2025

  March 6, 2025
   
  Complaint Case #: 23006764
  Consumer: **** *******
   
  Thank you for bringing this inquiry to our attention.
   
  Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
   
  We hope you find this information helpful.
   
  Sincerely,
  Netflix

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 28, 2025 I want to login to my Netflix account at my girlfriends house in ******** since I traveled from ******* without updating my household but was told I cant because its not my household so Id have to update it which would block the family living in my actual home from accessing the account I pay for. Im supposed to use a code to access my account but instead it still keeps blocking me from doing it. I reached out to chat and they have the dumbest work arounds and tried to charge me to make a new account which I dont want.

  Business Response

  Date: 03/14/2025

  March 14, 2025
  
  Complaint Case #: 23005586
  Consumer: ********* *******
  
  Thank you for bringing this inquiry to our attention.
  
  Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. 
  
  We encourage ********* ******* to review our *********** Article, ***************************************************** for further information on Using Netflix outside of your home and ****************************************************** for more information on How to set or update a Netflix Household.
  
  We hope you find this information helpful. 
  
  Sincerely, 
  Netflix
  

• Initial Complaint

  Date:02/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a longtime customer of ******************** and have generally been satisfied with their offerings. However, I've recently encountered some frustrating service issues, including slow loading, poor picture quality, and extensive buffering. Despite confirming that my internet speed is around 56 Mbps and trying basic troubleshooting steps, the problem ************ my attempt to resolve these issues, I reached out to Netflix's customer support, hoping for some assistance. To my surprise, the representative I spoke with was unhelpful and ended up cancelling my subscription against my wishes. I was informed that my internet speed was too slow, which contradicts my consistent service over the past year, and was unjustly met with a dismissive attitude.When I called back to address the service cancellation and sought to speak with a supervisor, I encountered further unprofessionalism. I was told that while they could review the call, I would still need to restart my service from scratch and pay for the month, despite the unexpected and unauthorized cancellation. She continued to tell me that I was wrong and argue with me over my internet speed. Then she proceeded to tell me that my internet speed was too slow for Netflix and I needed to cancel my account. The next thing I know is my Netflix subscription has been cancelled, and I was hung up on. I called back and requested to speak to a supervisor only to be treated like less than a human being and was being condescending as if its company policy to be dismissive and condescending to your customers. I explained to her in detail what happened she said that they could pull the call, but I am still going to need to restart my service and pay for the month while i wait 2 weeks to have my refund when I never asked or requested my services be disconnected. I called to have help with trouble shooting. This is the worst customer experience i have ever had. There is no recourse Being an internet based company no accountability.

  Business Response

  Date: 03/14/2025

  March 14, 2025
  
  Complaint Case #: 23002593
  Consumer: ******* *****
  
  Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.
  
  Sincerely,
  Netflix
  

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 23002593
  
  I am rejecting this response because: first off my service were disconnected without ny permission that's the first problem.  Then I had to pay and extra 5 dollars when I restarted my account. I want a the difference because I called customer service for a solution, not for them to disconnect my services and they may have to reconnect it and pay an extra five dollars. My account is reactivated at *****.Lindale @gmail
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 03/26/2025

  March 26, 2025
  Complaint Case #: 23002593
  
  Thank you for your follow up.
  
  Please understand, we thoroughly investigate matters raised by our members.
  
  Based on the information provided and our review of the situation, we have provided our response to this member on March 14, 2025. We kindly advise the member to find details in our previous response. We sincerely ask you to close the case as this dispute is resolved.
  
  Thank you for understanding.
  
  Sincerely, 
  Netflix
  

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23002593
  
  I am rejecting this response because:
  This has not been resolved your customer service representative was rude and condescending snd deleted my account without my permission. Which caused me to have to restart my service and the price changed and I was charged an extra 5 dollars. I want the difference back 
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/01/2025

  April 1, 2025
  Complaint Case #: 23002593
  
  Thank you for your follow up.
  
  Based on the information provided and our review of the situation, we have provided our response to this member on March 14, 2025. We kindly advise the member to find details in our previous response.
  
  Please understand we consider this matter closed. As such, we will no longer provide additional responses for this case.
  
  Thank you for understanding.
  
  Sincerely,
  Netflix
  

  Customer Answer

  Date: 04/01/2025

   
  Complaint: 23002593
  
  I am rejecting this response because:
  I want the money you owe me for closing my account without my permission. The price for netflix changed last month and when i had to restart my service it was an extra 5 dollars. I want that money back or 5 off my next month of service
  Sincerely,
  
  ******* *****

  Business Response

  Date: 04/11/2025

  April 11, 2025
  Complaint Case #: 23002593
  
  Thank you for your follow up.
  
  Based on the information provided and our review of the situation, we have provided our responses. We kindly advise the member to find details in our previous responses.
  
  Please understand we consider this matter closed. As such, we will no longer provide additional responses for this case.
  
  Thank you for understanding.
  
  Sincerely,
  Netflix
  

  Customer Answer

  Date: 04/12/2025

   
  Complaint: 23002593
  
  I am rejecting this response because: ********** was cancelled without my permission concurrently with the price change for monthly service. Since my service was terminated without my permission restarting my service cost me an additional 5 dollars for the month. I would like that money returned. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the recently received customer service. During a failed attempt to resolve a technical issue, my account was canceled without my consent, and I was disconnected from the chat without a proper resolution.I attempted to add my second extra member without ads, as my Premium Plan allows, but the only option available was the ad-supported plan, which I did not want. When I contacted customer support, I was advised to try different browsers, cancel and re-add the extra member, and even cancel both slots and wait for the next billing cycle. Despite repeated requests for technical support, I was not transferred to a specialist. Instead, I was told the only solution was to cancel my entire account and rejoin ********************, which was unnecessary and did not address the ******** account was ultimately canceled without genuine assistance, and I was disconnected before my issue was resolved. As a loyal customer, I expected better service.I request the following actions:An explanation of why my second extra member could only be added with ads despite my Premium Plan allowing two ad-free extra members.Immediate restoration of my account and the ability to add my second extra member without ads.I want to be formally acknowledged for the poor customer service, including why I was denied tech support and disconnected before resolution.I trust that Netflix values its customers and will take prompt action. Please provide a written response as soon as possible. You may contact me at ************************ or ************.DO NOT CANCEL MY ACCOUNT - fix the ADs issues or give me a year free subscriptions to recreate everything because you instructions to add extra members correctly is not listed nor explain efficiently by your customer service or on the website in technical knowledge base.

  Business Response

  Date: 03/14/2025

  March 14, 2025
  
  Complaint Case #: 22998818
  Consumer: ***** ******
  
  Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.
  
  Sincerely,
  Netflix
  

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a Netflix subscription in December of 2023 . I sign up for the standard plan as I only use one tv . I found out in February of 2024 that they were charging me for an upgraded premium package. I called and told them ( Netflix ) that I was being over charged and thats not the plan I signed up for . The guy I talk to said he would change it and send a credit back for the over payment . In November I switched my bank and added my new info and seen that there are still charges for the premium. I called again today Feb 2025 and told the guy and he said he changed it but unfortunately they are not going pay or reambusre or give any credit for the over payments that I have over paid . At this point its about 100 dollars . I am wondering how many others are going through the same issue as this seems to be an issue with them . I am requesting my 100 dollars be a credit to my account before we have to file a court date . Very upset

  Business Response

  Date: 03/13/2025

  March 13, 2025
  
  Complaint Case #: 22997989
  Consumer: ***** ********
  
  Thank you for bringing this inquiry to our attention.
  
  Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. 
  
  We encourage ***** ******** to review our *********** Article, ************************************************** for further information on How to change your plan.
  
  We hope you find this information helpful. 
  
  Sincerely, 
  Netflix
  

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 22997989
  
  I am rejecting this response because: this complaint was not handled and after multiple tries to correct this it has not been resolved and Netflix is over charged for a year and hold no responsibility so I guess I would like to see our credit refunded or a credit for the 13 months of overcharging us and blowing us of . I would like to see this on paper that the credits were issued or we will be filling a court date as they are lying to us 
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 03/17/2025

  March 17, 2025
  
  Complaint Case #: 22997989
  Consumer: ***** ********
  
  Thank you for your follow up.
  
  Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. 
  
  As such, we will no longer provide additional responses for this case.
  
  We hope you find this information helpful. 
  
  Sincerely, 
  Netflix
  

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 22997989
  
  I am rejecting this response because: you guys have been charging me extra for a year and after several attempts to fix the billing you kept charging for the premium even though we explained we only have one tv and you said that you have adjusted it but ya havent please provide the adjustment that you state you did its been a year and a switch of a card before you would respond . Please provide the extra fees for the last year and that you have adjusted it Ill be filing in court and the state attorneys office next Monday if this is not done 
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with ********************. I tried to downgrade my subscription but it will not allow me to do so. As a result I have to cancel my membership.

  Business Response

  Date: 03/05/2025

  We would like to thank ******** ******** for contacting Netflix.
   
  For immediate assistance we advise them to contact our **************** at *************************************************
   
  For additional resources, please proceed as follows:
   
  Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
   
  Account restart - For information regarding How to restart your Netflix account, please visit (****************************************************)
   
  Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
   
  Sign-in Help - If they would like to reset their password, please visit (************************************************)
   
  Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
   
  Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
   
  Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
   
  How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
   
  Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
   
  If they have any questions or concerns, please contact us through the methods listed above.
   
  Sincerely,
  Netflix

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb 22, I paid a monthly fee for ongoing subscription service to Netflix ******. I pay $18.47/mo and have since the last bill increase. As soon as fee was paid, I was no longer able to access months service I just paid for without accepting a future price increase. Channel is entirely blocked and only way to access currently paid service is to accept a future price increase that I dont agree to. There is no option to decline. I just want the 30 days service I already paid for and will then cancel. They are effectively withholding a service Ive already paid for unless I agree to future terms. Questionable from a legal standpoint. I understand they can increase prices but cant refuse to provide a prepaid service unless their terms explicitly allow this. Forced consent to future price increases should be challenged. I cant find any clause that explicitly allows them to suspend access to prepaid services pending acceptance of future price increases. I have had lengthy chats with Netflix support, including a supervisor and they tell me the only way I can access prepaid service is to hit accept. My issue was not resolved. I dont want to accept and dont agree I should be forced to. I want to be reimbursed for service I cant access, and want them to change their practice to follow the law.

  Business Response

  Date: 02/27/2025

  February 27, 2025
   
  Complaint Case #: 22991204
  Consumer: ***** *****
   
  Thank you for bringing this inquiry to our attention.
   
  Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
   
  We hope you find this information helpful.
   
  Sincerely,
  Netflix

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22991204
  
  I am rejecting this response because:
  
  I didnt see any response to the illegal forced consent. All I saw was we have looked at this and understand its closed?  Dont know what kind of response that is?  Nothing has been resolved or even addressed. 
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 03/05/2025

  March 5, 2025
   
  Complaint Case #: 22991204
  Consumer: ***** *****
   
  Thank you for your follow up.
   
  Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
   
  As such, we will no longer provide additional responses for this case.
   
  We hope you find this information helpful.
   
  Sincerely,
  Netflix

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22991204
  
  I am rejecting this response because:

  
  Again, the issue of illegal forced consent was STILL not addressed and their response was a non-response. 

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the 800 number, asked for tech support, this clueless person insisted to stay on the call, just wanted to send me trouble-shooting ideas to my ************* media had Netflix remarks: issues with WWE Monday Night Raw (again).I suspect at points where Netflix inserts commercials.Last evening, at the same spot, playback ***eatedly stopped, went black, then the Roku menu.Each time we attempted to "resume" - it would re-begin seconds before the same spot, and go black again.Netflix people just want customers to communicate with other people, and I requested to do just that as it clearly indicates their server having issues (as I eventually was able to fast forward less than 20 seconds and a commercial would play it's ***** * seconds, then go back to the next segment of the program one second, and go black as before (also ***eatedly) in that spot.And now Netflix wants to e-mail trouble-shooting instructions - to a television engineer.We have *** Peacock - we don't have issues.We have Paramount Plus - we don't have issues.We have ****** with Hulu - we don't have issues.We have MAX - we don't have issues.I also check every morning for updates on the ****, our apps that we use (what's listed above), and don't often see anything.I also reloaded Netflix after the second time this issue this evening - again stopping in the exact location during the *** Monday Night Raw program, and all it was was the standard app loading.All this *** wants to do is play games.The Netflix people don't care if they have a flawed app, a flawed server, flawed playback, just people to give them free error ***orts when they don't review their own stuff.This so-called customer service jumped at the fact that today would have been my next billing date and I said to figure out a way for us to see the rest of the program, credit my account, or cancel it and I'll file a complaint.The *** was happy to cancel the ************* arrogance.

  Business Response

  Date: 03/05/2025

  March 5, 2025
   
  Complaint Case #: 22988109
  Consumer: **** ******
   
  Thank you for bringing this inquiry to our attention.
   
  Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
   
  We encourage **** ****** to review our *********** Article, ***************************************************** for further information on Netflix crashes or closes.
   
  We hope you find this information helpful.
   
  Sincerely,
  Netflix

  Customer Answer

  Date: 03/14/2025

   
  Complaint: 22988109
  
  I am rejecting this response because: what they don't review is how difficult it is to contact them at most times we tried.  I'm getting tired of their extremely poor customer service and business ethic.  Did you notice?  Not even an offer to come back and try us again type thing, and they can see how often we logged in.   This is the poster child company of why regulations and real customer support needs to be brought to the attention of our representatives.   Streaming services can be lousy, Netflix is garbage.
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 03/19/2025

  March 19, 2025
   
  Complaint Case #: 22988109
  Consumer: **** ******
   
  Thank you for your follow up.
   
  Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
   
  As such, we will no longer provide additional responses for this case.
   
  We hope you find this information helpful.
   
  Sincerely,
  Netflix

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 22988109
  
  I am rejecting this response because their people may answer the phones, but immediately refer you to read troubleshooting information in one article after another, thus not assisting and not doing anything about the problems they're experiencing during live broadcasts.

  Why would this organization care?  They're a worldwide company who makes millions a year and troubleshooting issues costs money,

  All the more reason why regulations need to be put in place - if the customer isn't getting what they paid for, there should be a refund, or at least, a month of free service to make up for their issues.

  Netflix offers nothing, and now says they are no longer going to respond?

  They deserve an F rating.

  But without regulations, the public pays them money and Netflix doesn't have to provide uninterrupted problem free service.

  They deserve an F rating.

  Sincerely,
  
  **** ******