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Business Profile

Entertainment

Netflix, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Netflix, Inc. has 14 locations, listed below.

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    Customer Complaints Summary

    • 964 total complaints in the last 3 years.
    • 315 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/26/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email yesterday welcoming me back to Netflix and stating that my subscription was active again. They had charged my MasterCard. Then I received another email stating that the email on my account had been changed, then another email stating the phone number had been changed. I tried to login immediately to cancel since I did not make any of the changes or authorize my card to be charged and could not access my account. I then proceeded to chat with an associate who told me that obviously the person who did it had access to my information and wasn't helpful at all. I wanted my information changed back and card charge reversed since I didn't authorize. They wanted me to verify my information, which I had already given them my name, email, phone number and card used. I asked if they verified person who fraudulently used my account and card?? I want account cancelled and card charge reversed asap.

      Business Response

      Date: 04/14/2025

      April 14, 2025

      Complaint Case #: 23117829
      Consumer: ***** *****

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

      Customer Answer

      Date: 04/14/2025

       
      Complaint: 23117829

      I am rejecting this response because:

      When I reached out to Netflix customer service prior to contacting ********************, I was told that they could not change any of my contact information back now that the scammer had changed it. 

      I am unsure how Netflix plans to work directly with me at this point when all the information they have on file for me is now incorrect. 

      Scammer had changed my phone number and email, but was able to charge my credit card. 


      Sincerely,

      ***** *****

      Business Response

      Date: 04/16/2025

      April 16, 2025
      Complaint Case #: 23117829

      Thank you for your follow up.

      Please understand, we thoroughly investigate matters raised by our members.

      Based on the information provided and our review of the situation, we have provided our response to this member on April 14, 2025. We kindly advise the member to find details in our previous response. We sincerely ask you to close the case as this dispute is resolved.

      Thank you for understanding.

      Sincerely, 
      Netflix

      Customer Answer

      Date: 04/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:03/25/2025

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Missing top 10 movies and price went up a dollar. No reasons why. Please fix. Can't watch quietplacedayone and kraven on my plan.

      Business Response

      Date: 04/02/2025

      April 2, 2025
       
      Complaint Case #: 23116378
      Consumer: ******* ********
       
      Thank you for bringing this inquiry to our attention.
       
      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

      Customer Answer

      Date: 04/02/2025

       
      Complaint: 23116378

      I am rejecting this response because:  The problem was never resolved

      Sincerely,

      ******* ********

      Business Response

      Date: 04/04/2025

      April 4, 2025
       
      Complaint Case #: 23116378
      Consumer: ******* ********
       
      Thank you for your follow up.
       
      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
       
      As such, we will no longer provide additional responses for this case.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

      Customer Answer

      Date: 04/07/2025

       
      Complaint: 23116378

      I am rejecting this response because: they didn't fix anything.


      Sincerely,

      ******* ********

    • Initial Complaint

      Date:03/20/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since December 2024, Netflix has been double charging me ($22.49 and $15.49). In March, there were three charges ($22.49, $15.49, and $7.90). I only have one account and always have. I have been a Netflix member since they only did DVDs. Streamers like Netflix are responsible for not double or triple charging customers each month. I trusted ******************** and they let me know. The Netflix representative I did a virtual chat with about this accused me of sharing my credit card number with someone else or that it was use unbeknownst to me. This is not the first time a streamer has double charged me. It seems to happen when I use Netflix on a new device. This is of no fault of mine. I am asking Netflix to refund $22.49 four times (December/2024 through March 2025) and $7.90 (March 2025....I have no idea what this charge is for). I have attached a Word file of the charges to my credit card ...last four digits (8120).

      Business Response

      Date: 04/08/2025

      April 8, 2025

      Complaint Case #: 23096174
      Consumer: **** ******

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. 

      We hope you find this information helpful. 

      Sincerely, 
      Netflix

      Customer Answer

      Date: 04/08/2025

       
      Complaint: 23096174

      I am rejecting this response because:
      All duplicate charges need to be refunded and random charges need to be explained and removed.  This common sense.  I find the Netflix response to be substandard and unprofessional. 

      Sincerely,

      **** ******

      Business Response

      Date: 04/09/2025

      April 9, 2025

      Complaint Case #: 23096174
      Consumer: **** ******

      Thank you for your follow up.

      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. 

      As such, we will no longer provide additional responses for this case.

      We hope you find this information helpful. 

      Sincerely, 
      Netflix

      Customer Answer

      Date: 04/11/2025

       
      Complaint: 23096174

      I am rejecting this response because:  The company double charged me for the same service along with other random charges that I didn't authorize.  They need to reimburse all double and random charges.  I shouldn't have to repeat this and Netflix should have the common sense, customer service to do this.

      Sincerely,

      **** ******

    • Initial Complaint

      Date:03/17/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* ended my bundle on march 1st and reactivated on march 1st. I used a different email address than the one on my old Netflix account so my ******************** account with ********************************** was activated without any account history. I was having problems signing in to the new account on my phone so I called Netflix customer service on the second or third of march. The representative said my account was not linked to my old account and he would put ************************ in place of ********************** which is what's on my old account with ********************. It didn't work so he told me to call ******* and get another activation link ******* said they would have to remove my promotion and te install the package but I would loose my promotion if they did that. They said since Netflix cancelled it connected to ************************ they need to restore it. I spoke to Ski who yelled at me and didn't believe what I told her had happened and refused to get a supervisor because they had other calls to attend to. Ski hung up on me. When I spoke to a supervisor in the beginning of march at Netflix he told me that he couldn't help me unless I paid Netflix directly

      Business Response

      Date: 04/01/2025

      April 1, 2025
       
      Complaint Case #: 23078571
      Consumer: ***** *******
       
      Thank you for bringing this inquiry to our attention.
       
      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
       
      We encourage ***** ******* to review our *********** Article, ****************************************************** for further information on Using Netflix with a ******* Package.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

      Customer Answer

      Date: 04/05/2025

       
      Complaint: 23078571

      I am rejecting this response because:
      I followed the directions of their site by contacting their customer service when I noticed I linked the wrong account. The representative of Netflix did not fix the issue he made it worse. He destroyed the account that was linked and didn't link the correct account of mine.  Netflix needs to apply ******* billing to my account for a year   That's the deal I have with *******. They can verify that 

      sincerely,

      ***** *******

      Business Response

      Date: 04/08/2025

      April 8, 2025
       
      Complaint Case #: 23078571
      Consumer: ***** *******
       
      Thank you for your follow up.
       
      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
       
      As such, we will no longer provide additional responses for this case.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

      Customer Answer

      Date: 04/08/2025

       
      Complaint: 23078571

      I am rejecting this response because:  they don't want to take responsibility for their employees actions done in error 

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:03/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July of 2024 I cancelled my Netflix subscription and received a "sorry you are leaving Netflix" e-mail so I knew it went through. A few months later after checking my e-mail I noticed I had been charged again. I checked through my e-mail and had been charged for 6 months. I called to cancel AGAIN and asked for a refund of the six month. The Netflix customer service *** stated that I could only be refunded for 3 months even though it was their mistake, but there was nothing she could do beyond that. I asked if I could call someone who could help in this case and she said there was no one else I could talk to. I asked her to take my card off of my account and she did that. Thank goodness because I just got another email (2 months later) saying that my account is hold because they were having trouble with my billing info. So had I not taken my card off file, they would have charged me again and again. I believe I should be compensated for the other 3 months and they should be put on notice not to charge after cancellation. It looks like others have experienced this same issue.

      Business Response

      Date: 03/26/2025

      March 26, 2025

      Complaint Case #: 23070994
      Consumer: ******** *******

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. 

      We encourage ******** ******* to review our *********** Article, ***************************************************** for further information on How to keep your account secure.

      We hope you find this information helpful. 

      Sincerely, 
      Netflix

      Customer Answer

      Date: 03/26/2025

       
      Complaint: 23070994

      I am rejecting this response because:

      Sincerely,

      ******** *******

    • Initial Complaint

      Date:03/15/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Netflix is engaging in illegal sales tax activity.Netflix charges customers sales tax rates based on zip code. This is illegal. Sales tax rates can vary within zip codes, which is why it is the law to charge sales tax rates based on address.Netflix doesn't even ask customers for their ********** ******************** is grossly negligent and intentionally violating the law. When I contacted Netflix to point this out, they said I had to FAX them this information in order for it to be reviewed. ************ are an outdated practice, further proving that Netflix is engaging in intentional activity to fraud their customers and violate State and Federal Law.This simple violation is ripe for a billion dollar class action lawsuit.

      Business Response

      Date: 04/03/2025

      April 3, 2025

      Complaint Case #: 23070822
      Consumer: ***** ******

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. 

      We encourage ***** ****** to review our *********** Article, ***************************************************** for further information on Taxes on your Netflix membership.

      We hope you find this information helpful. 

      Sincerely, 
      Netflix

      Customer Answer

      Date: 04/03/2025

       
      Complaint: 23070822

      I am rejecting this response because:  They did not respond to this complaint.  They said they addressed it already via an issue with myself personally.  This is not an issue with myself or my account, nor has it been addressed previously in any form.  This complaint is reporting illegal activity performed by Netflix, Inc.  Netflix, *** needs to take appropriate action to correct their illegal activities.

      They are trying to say they have resolved this issue when they haven't even addressed it in the first place.  I recommend the Netflix **************** look into their illegal activities and take actions to correct them.

      ***** ******

      Business Response

      Date: 04/11/2025

      April 11, 2025

      Complaint Case #: 23070822
      Consumer: ***** ******

      Thank you for your follow up.

      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. 

      As such, we will no longer provide additional responses for this case.

      We hope you find this information helpful. 

      Sincerely, 
      Netflix

      Customer Answer

      Date: 04/11/2025

       
      Complaint: 23070822

      I am rejecting this response because:  Netflix keeps saying this was handled by their agents already in the customer service department.

      It was NOT handled by their agents already in the customer service department.  

      This hasn't been handled or addressed at all.

      Netflix continues to operate illegally, and continues to provide false responses.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:03/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Netflix services for many years. I am now unable to access the service, despite phone calls and chat messages. I am now told it is a problem with my TV, the same one I have used to access Netflix for 4 plus years. They have not offered me any financial compensation for the lost service. I have no choice but to cancel the service. I am unable to to access them by telephone or to access any supervisory staff. I want to continue services but have even given different excuses for the lack of service from, 3 different people.

      Business Response

      Date: 03/31/2025

      March 31, 2025

      Complaint Case #: 23053254
      Consumer: ********

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was suppose to get a refund from Netflix a month and seven days ago but they keep saying give it a few more days and it will be there.or they say this it has been refunded but my bank says it has ****** refund was suppose to happen on February 3 2025

      Business Response

      Date: 03/31/2025

      March 31, 2025

      Complaint Case #: 23052262
      Consumer: ******* *******

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 14th I paused my Netflix account. Start date 03/11/2025. I received an email confirmation. Well at 2:38am cst while sleeping I received an email to tell me the pause begin however per email time stamp I received another email tell me the pauses had been removed. An unauthorized by Netflix charged my account. Again all of this occurred while I was sleep when I woke up I called a request refund the *** I spoke with stated he did show the pause but also shows it was manually removed which is impossible because myself and my child were both sleep. I request med the account be back paused and a refund be issued. *** refused stating he would have to cancel my account. I asked if a needed to file a dispute with my bank he stated it wouldnt do anything Im not getting my funds back unless I cancel my account.

      Business Response

      Date: 03/27/2025

      March 27, 2025

      Complaint Case #: 23048560
      Consumer: LeAyshia *******

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:03/10/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 3/5/25 I canceled my netflix account. I was refunded the monthly cost that day. On 3/10/25 I was again charged for the month. I do not want or need their services and they refuse to stop payment.

      Business Response

      Date: 03/28/2025

      March 28, 2025

      Complaint Case #: 23047494
      Consumer: ***** *****

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

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