Entertainment
Netflix, Inc.Headquarters
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Complaints
This profile includes complaints for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 961 total complaints in the last 3 years.
- 312 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/31/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled my account on March 14th 2022. Netflix does not remove any personal information for 10 months for easy reactivation. Somehow on month 7 my account is reactivated at 3am Monday on October 31st. The profile holders are my siblings and I, and I know that we were all sleeping at that time. Netflix immediately charged my credit card. When I called in the morning, they refunded the amount. I am reporting this for customer awareness. I have no idea how my account got reactivated at 3am, and am sure that Netflix will blame me for this, hence this report.Business Response
Date: 11/10/2022
Business Response /* (1000, 5, 2022/11/08) */
We would like to thank ********* **** for contacting Netflix.
For immediate assistance we advise them to contact our Customer Service at https://help.netflix.com/contactus
For additional resources, please proceed as follows:
Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
Cancellation - If they wish to cancel your Netflix account, please visit (https://www.netflix.com/cancelplan)
Sign-in Help - If they would like to reset their password, please visit (https://www.netflix.com/LoginHelp)
Billing & Payments - For information regarding how billing works, they can visit (https://help.netflix.com/support/41049)
Privacy and Security - For information regarding privacy and security, please visit (https://help.netflix.com/support/100628)
Request TV Shows or Movies: If they would like to request a TV show or Movie they'd like to see on Netflix, please fill out our submission form
How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (https://help.netflix.com/support/100386)
Other questions or concerns - Please visit our Help Center (https://help.netflix.com) and through the other links in the footer of our main site (www.netflix.com)
If they have any questions or concerns, please contact us through the methods listed above.
Sincerely,
Netflix
Consumer Response /* (2000, 7, 2022/11/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They're not going to change their practices because re-instating closed accounts is easy money. Customers please be aware if you are ready to close, do so completely.Initial Complaint
Date:10/29/2022
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened an account back in February of 2022. I didn't realize my wife already had an account with Netflix so I cancelled my account. I was refunded the $9.99 on March 4, 2022. I then received 2 charges. One on May 26, 2022 for $21.76 and then another one on October 26, 2022 for 19.99. I called Netflix and spoke to ******* who was not helpful at all. Didn't listen asked the same questions numerous times and didn't explain anything. For whatever reason he refunded me the $19.99 charge but then said he could not refund me for the $21.76 charge. No reason given. Only said to call my bank and file a charge-back. I then asked if I could speak to a supervisor to understand why I was then put on hold for 5 minutes only for ******* to come back and tell me the supervisor won't speak to me as they would tell me the same thing. I don't understand how you can charge random credit cards - acknowledge they shouldn't have been charged - and then not refund me. I will happily cancel our other account if Netflix doesn't do something here... In a day when finances are tight as hell, you would think Netflix would want to do the right thing.Business Response
Date: 11/23/2022
Business Response /* (1000, 5, 2022/11/08) */
We would like to thank ***************** contacting Netflix.
For immediate assistance we advise them to contact our Customer Service at https://help.netflix.com/contactus
For additional resources, please proceed as follows:
Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
Cancellation - If they wish to cancel your Netflix account, please visit (https://www.netflix.com/cancelplan)
Sign-in Help - If they would like to reset their password, please visit (https://www.netflix.com/LoginHelp)
Billing & Payments - For information regarding how billing works, they can visit (https://help.netflix.com/support/41049)
Privacy and Security - For information regarding privacy and security, please visit (https://help.netflix.com/support/100628)
Request TV Shows or Movies: If they would like to request a TV show or Movie they'd like to see on Netflix, please fill out our submission form
How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (https://help.netflix.com/support/100386)
Other questions or concerns - Please visit our Help Center (https://help.netflix.com) and through the other links in the footer of our main site (www.netflix.com)
If they have any questions or concerns, please contact us through the methods listed above.
Sincerely,
NetflixInitial Complaint
Date:10/28/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the last year my wife and I have been trying to access ur Netflix account. On multiple occasions the account was hacked even after changing the password. We called tonight October 28 of 2022 and spoke to a lady named ******** which she said was the only thing she was allowed to tell me. She did help us gain access to our account again and change the email and password but, they refuse to give us a refund on the last 10-12 months that we had been charged for something we had no access to. I then asked for a supervisor or someone to speak to about this or even their names incase a civil matter is brought to court and they once again refused to give that information. The charges are $19.99 a month and has been charged to our account for 10-12 months and they absolutely refuse and will not budge about refunding us anything.Business Response
Date: 11/18/2022
Business Response /* (1000, 5, 2022/11/08) */
November 08, 2022
Complaint Case #: *******
Consumer: *************
Thank you for bringing this inquiry to our attention.
Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
We hope you find this information helpful.
Sincerely,
Netflix
Consumer Response /* (3000, 7, 2022/11/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is poor business ethics. This company robs people of hard earned money when they get hacked and refuse to pay customers back for time they never got to use their accounts. I'll be speaking with a lawyer and seeing what options i have from here. I'm not being scammed by a **** company that refuses to help out their customers.
Business Response /* (4000, 9, 2022/11/16) */
November 16, 2022
Complaint Case #: *******
Consumer: *************
Thank you for bringing this inquiry to our attention.
Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
As such, we will no longer provide additional responses for this case.
We hope you find this information helpful.
Sincerely,
NetflixInitial Complaint
Date:10/28/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DVD Netflix has on multiple occasions sent me damaged disks. Doing so is the equivalent of not sending me a disk. I'm paying for two disks at a time, not one. When I report a damaged disk, they send me a new disk but at the expense of the next video in my queue. Currently, they've sent me three bad disks in a row (all the same movie - this has happened before). I think the third damaged disk may be the same disk I reported damaged the first time, meaning they knowingly sent me a damaged disk. There are pinholes in the cover of the disk. That is where the data is. Data is missing, the disk won't play. No amount of scratch cleaning can return the missing data. I have tried to contact Netflix but I'm told that the contact I found (after considerable hunting) is only for streaming and they would not offer me a contact for DVD Netflix. I have no way to complain to them.
I want them to removed damaged disks when they are reported so and I want to be sent two disks at a time. If one of them is damaged, I want that one replaced but I still want two disks sent to me on top of that disk.Business Response
Date: 11/07/2022
Business Response /* (1000, 5, 2022/10/31) */
Hello,
Thank you for the opportunity to address ********* concerns. We appreciate the time that******** has taken to provide us with feedback and comments.
Please allow us to begin by explaining that Netflix is a monthly subscription service that allows our members to rent DVDs by mail and stream content over the internet.******** currently subscribes to our Two DVDs out at-a-time plan with ****** format capabilities. This allows********* to rent up to two DVDs at a time, and when the DVDs are returned, we will send the next available titles from the requested titles known as the DVD queue.
We understand that******** has reported that "DVD Netflix has on multiple occasions sent me damaged disks. Doing so is the equivalent of not sending me a disk. I'm paying for two disks at a time, not one. When I report a damaged disk, they send me a new disk but at the expense of the next video in my queue."
Our automated machines inspect each and every disc before they are shipped out to our customers; any discs that are found to be damaged or unplayable will be removed from circulation. Please know that we have forwarded your feedback regarding the recent disc quality issue that you experienced to the appropriate department for further review.
Also, we wanted to point out that most of********'s content is in ****** format and those discs do require constant Firmware updates completed to the players to ensure proper playability. We suggest that******** reaches out to his ****** player manufacturer to make sure that his device is up-to-date.
Netflix does not generally offer credits or refunds for unplayable or damaged discs. As a one-time courtesy, we have attached a free month of DVD service to your account.
If******** can please contact our customer service department should he encounter any issues in the future. Our representatives can issue a replacement disc along with an additional disc to make up for lost viewing time. They can be reached at *************** Monday through Friday between 6 a.m. and 4:30 p.m. PST.
Regards,
DVD Resolutions Team
Consumer Response /* (2000, 7, 2022/11/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I find DVD Netflix response acceptable. I appreciate the one time free month. Additionally, I appreciate the contact number where I can reach out to in the future.
I am happy to hear that DVD Netflix uses an automated quality check on disks before sending them out. I suggest that, if not already in place, they add a check for light passing through the disk. Many disks don't have scratches on the surface. What they have is holes in the cover, which is where the data is stored. Holding a disk up to the light reveals pinholes.Initial Complaint
Date:10/27/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today 10/27/22 I noticed that I am being charged twice for the same service. I am being billed by T mobile and by Netflix. I called Netflix and numerous reps repeatedly told me my account wasn't linked. When I questioned that I didn't get a explanation of how it couldn't be linked because T mobile is billing my account. One rep said the best that can be done is a refund for the current amount billed. I argued that I should be refunded for all of months that this double dipping has been taking place.I was told can't be done
I don't understand why not since I am being charged for the Netflix through T mobile. This is from 3/6/22 for $13.99 4/14/22 to current $21.19.
That's as far back that I can view of the charges that Netflix has been withdrawing from my bank account.Business Response
Date: 11/21/2022
Business Response /* (1000, 5, 2022/11/09) */
November 09, 2022
Complaint Case #: *******
Consumer: ***** *******
Thank you for bringing this inquiry to our attention.
Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
Additional information on T-Mobile package can be found in the Netflix Help Center at https://help.netflix.com/en/node/66915/us.
We hope you find this information helpful.
Sincerely,
NetflixInitial Complaint
Date:10/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I unsubscribed to Netflix last Oct (2021). However, recently (Oct 2022) I just found out that someone from another country had re-activated my account and has been charging my credit card for the subscriptions. Problem is that Netflex NEVER notified me that my account had been reactivated or that a payment plan was selected. In addition, Netflix NEVER notified me that they would be keeping my credit card on file after I cancelled the subscription. I called to ask for refund but they only gave me refund for the most recent month. I believe Netflix should refund the full amount (from Nov 2021 to Oct 2022), because they failed to safeguard my credit card info and failed to inform me that my account had been illegibly reactivated.Business Response
Date: 11/18/2022
Business Response /* (1000, 5, 2022/11/03) */
November 3, 2022
Complaint Case #: *******
Consumer: *********
Thank you for bringing this inquiry to our attention.
Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
We hope you find this information helpful.
Sincerely,
Netflix
Consumer Response /* (3000, 7, 2022/11/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is their failure to keep my account (also credit card info) secure and to notify me when someone re-subscribe using my account/credit card info. Yet, they just said "the inquiry was handled accordingly by our agents and we understand this matter is therefore closed." without issuing refunds. This is not helpful.
Business Response /* (4000, 9, 2022/11/15) */
November 15, 2022
Complaint Case #: *******
Consumer: *********
Thank you for bringing this inquiry to our attention.
Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
As such, we will no longer provide additional responses for this case.
We hope you find this information helpful.
Sincerely,Initial Complaint
Date:10/25/2022
Type:Service or Repair IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I do not have an account with Netflix but they still decided to withdraw ***** on Sept 15 and Oct 14 from a debit card. The numbers of the transaction are xx9608 ******** ****** and 003 ******** *********** My wife ************************* called Netflix and they have no record of us. My point exactly. Refund our money.Business Response
Date: 11/02/2022
We would like to thank ************************* for contacting Netflix.
For immediate assistance we advise them to contact our **************** at *************************************************
For additional resources, please proceed as follows:
Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
Cancellation - If they wish to cancel your Netflix account, please visit (*************************************************)
Sign-in Help - If they would like to reset their password, please visit (************************************************)
Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
Request TV Shows or Movies: If they would like to request a TV show or Movie they'd like to see on Netflix, please fill out our submission form
How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (www.netflix.com)
If they have any questions or concerns, please contact us through the methods listed above.
Sincerely,
NetflixCustomer Answer
Date: 11/16/2022
This problem has not been solved! Netflix stole our money and I want it back!!!!Business Response
Date: 11/24/2022
November 24, 2022
Complaint Case #: 1107643
Thank you for your follow up.
Unfortunately, we are not able to locate an account based on the information provided.
To further investigate this matter, we kindly ask the consumer to contact our *************************** at *******************************/contactus and provide our agents with the email address associated with their Netflix account or exact method of payment associated with the charges to attempt to locate the account and resolve the issue.
Please know that for security purposes, members need to pass a standard authentication process in order for our **************** representatives to take actions on an account.
Thank you for understanding.
Sincerely,
NetflixCustomer Answer
Date: 11/29/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
NETFLIX responded - "Unfortunately, we are not able to locate an account based on the information provided"
This is my point exactly!!!!
I don't have an account. Someone gave them our bank number and they withdrew from the wrong account!!!Business Response
Date: 12/05/2022
December 5, 2022
Complaint Case #: 1107643
Thank you for your follow up.
Based on the information provided and our review of the situation, we have provided our response to this member on November 24, 2022. We kindly advise the member to find details in our previous response.
Please understand we consider this matter closed. As such, we will no longer provide additional responses for this case.
Thank you for understanding.
Sincerely,
NetflixCustomer Answer
Date: 12/06/2022
***Document Attached***
I do not except this responce. If Netflix does not have an account for me than why are there two withdraws from my bank account? Attached are two screenshots on the bottom line it clearly shows a Netflix withdraw.
See Attachment/File: Screenshot_20221206-132506Business Response
Date: 12/11/2022
December 11, 2022
Complaint Case #: 1107643
We received your follow up.
We were unable to locate an account with the information provided. In order to locate the account, we recommend the consumer contact our **************** directly, and provide the exact method of payment associated with the charges to attempt to locate the account and resolve the issue. Contact information can be found at help.netflix.com/contactus.
Please know that we are unable to take full method of payments through this medium for security purposes.
We hope you find this helpful.
Sincerely,
NetflixCustomer Answer
Date: 12/12/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted Netflix. They are unable to look up my account. I Don't HAVE AN ACCOUNT!!
See Attachment/File: Screenshot_20221213-011534.pngBusiness Response
Date: 12/15/2022
December 15, 2022
Complaint Case #: 1107643
Please understand, we thoroughly investigate matters raised by our members.
Based on the information provided and our review of the situation, we were unable to locate an account with the information provided, and due to security purposes, we are unable to take full method of payments through this medium. As such we recommend the consumer contact our **************** directly and provide the exact FULL method of payment associated with the charges to attempt to locate the account and resolve the issue. We sincerely ask you to close the case as we will no longer provide an additional response for this case.
Thank you for understanding.
Sincerely,
NetflixCustomer Answer
Date: 12/22/2022
I do not except this responce. I called your customer service and they cannot find my account. I do not have one for them to find. I never had Netflix, yet I clearly proved Netflix withdrew money from my account. I never made a payment to Netflix, yet you want me to provide how I made a payment. I do not believe you have looked into this matter. You should have looked thru your records and find out who made those payments on those days. If you refuse it's simply incompetence.Initial Complaint
Date:10/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I never heard back from Producers regarding my treatment for the Amélie Rives story. It was the one about bohemian war families, gold rush sex, and the first openly sexual American- French royal Amélie Rives herself. I was thinking Tangerine Dream soundtrack with Yo-Yo Ma.Business Response
Date: 11/14/2022
Business Response /* (1000, 5, 2022/11/02) */
We would like to thank ************** for contacting Netflix.
For immediate assistance we advise them to contact our Customer Service at https://help.netflix.com/contactus
For additional resources, please proceed as follows:
Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
Cancellation - If they wish to cancel your Netflix account, please visit (https://www.netflix.com/cancelplan)
Sign-in Help - If they would like to reset their password, please visit (https://www.netflix.com/LoginHelp)
Billing & Payments - For information regarding how billing works, they can visit (https://help.netflix.com/support/41049)
Privacy and Security - For information regarding privacy and security, please visit (https://help.netflix.com/support/100628)
Request TV Shows or Movies: If they would like to request a TV show or Movie they'd like to see on Netflix, please fill out our submission form
How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (https://help.netflix.com/support/100386)
Other questions or concerns - Please visit our Help Center (https://help.netflix.com) and through the other links in the footer of our main site (***************)
If they have any questions or concerns, please contact us through the methods listed above.
Sincerely,
NetflixInitial Complaint
Date:10/24/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Every time I watch Netflix, it freezes or the movie, TV show, etc. is not available. I have called Netflix and they asked what kind of TV I have. I have a Samsung TV. I was told the Netflix service does not work well with Samsung TVs and I should contact Samsung directly. Why would Netflix services specifically not work with Samsung TVs. Samgsung cannot help with a streaming service provided by Netflix.Business Response
Date: 11/04/2022
Business Response /* (1000, 5, 2022/10/27) */
October 27, 2022
Complaint Case #: *******
Consumer: **************
Thank you for bringing this inquiry to our attention.
Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
We hope you find this information helpful.
Sincerely,
Netflix
Consumer Response /* (3000, 7, 2022/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue has not been resolved, this continues to happen every time I try to watch Netflix, the company hasn't done anything to resolve this issue...
Business Response /* (4000, 9, 2022/11/04) */
November 04, 2022
Complaint Case #: *******
Consumer: **************
Thank you for bringing this inquiry to our attention.
Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
As such, we will no longer provide additional responses for this case.
We hope you find this information helpful.
Sincerely,
NetflixInitial Complaint
Date:10/21/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an email from Netflix that my email address was changed on my account. I suspended my account was hacked so I reached out to Customer Service. Customer Service did indeed confirm my account was flagged for suspicious activity. I asked Customer Service to close my account in order to prevent my data being breached further. They told me that I had to provide them my FULL credit card information in order for them to close the account. As a Data Privacy and Protection professional, I found this to be highly unethical. If the account is flagged and suspected of being hacked, Netflix should close the account with ease for the customer. Customer Service could have validated my account with my previous email, name, or billing address. They should not need to collect my credit card information to close an old account. I would like Netflix to respond and confirm they will close my account.Business Response
Date: 11/02/2022
Consumer Response /* (-5, 5, 2022/10/24) */
To confirm: the email associated with my Netflix account is ***************************
Business Response /* (1000, 6, 2022/11/01) */
November 1, 2022
Complaint Case #: *******
Consumer: *****************
Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.
Sincerely,
Netflix
Consumer Response /* (2000, 8, 2022/11/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Netflix emailed me and confirmed they will close my account. Thank you
*********
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