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Business Profile

Entertainment

Netflix, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

This profile includes complaints for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Netflix, Inc. has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 964 total complaints in the last 3 years.
    • 312 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Netflix does not care to take any input into their programming of their content. They are allowing a series called 'The Crown' to air with no disclaimers. The representative was very rude and I did record the phone conversation as well and will be sharing the recording to multiple people unless I get a response from the business. The fact they are okay with making millions off the death of someone and disparage a family is so wrong. I should be able to address my concerns to someone, you employee does not need his job if he's too bothered to take down complaints to forward to the appropriate person. I even mentioned I was going to contact BBB so your employee just costed you this review due to his lack of concern about the company that employs him. Maybe that should be a discussion between you and him with his next evaluation. I am very disappointed in Netflix, I should of been able to leave my concern. Not everyone is going to agree with my position, and that is okay. What is not is being hung up on when I was not rude to your employee nor used any vulgar language nor even had a raised tone. Hopefully a professional can contact me back, that's what should of been able to of been done without filing a complaint here but your employee did not care about YOUR reputation. I wouldn't employ folks with his attitude.

      Business Response

      Date: 11/14/2022

      Business Response /* (1000, 5, 2022/10/27) */
      October 27, 2022

      Complaint Case #: *******************************

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:10/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Grievance with Netflix. Due to financial difficulties and still wanting to keep my subscription I downgraded from paying $21.76 to $16.86 effective July 2022. Are you telling me that a big cooperation like Netflix will not allow two people to utilize the platform in the same house mind you, at the same time even though I'm paying $16.86? Seriously. And then they wonder why subscribers are dropping their subscriptions? Literally only my family members and I use Netflix. I will like to be able to watch a movie in my bedroom and at the same time, like I said in the same house, my 1 yr old granddaughter, who adores Despicable Me, watch her movie, which by the way calms her down for bedtime. Unbelievable Netflix unbelievable

      Business Response

      Date: 11/04/2022

      Business Response /* (1000, 5, 2022/10/24) */
      We would like to thank ************** for contacting Netflix.

      For immediate assistance we advise them to contact our Customer Service at https://help.netflix.com/contactus

      For additional resources, please proceed as follows:

      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page

      Cancellation - If they wish to cancel your Netflix account, please visit (https://www.netflix.com/cancelplan)

      Sign-in Help - If they would like to reset their password, please visit (https://www.netflix.com/LoginHelp)

      Billing & Payments - For information regarding how billing works, they can visit (https://help.netflix.com/support/41049)

      Privacy and Security - For information regarding privacy and security, please visit (https://help.netflix.com/support/100628)

      Request TV Shows or Movies: If they would like to request a TV show or Movie they'd like to see on Netflix, please fill out our submission form

      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (***************************************)

      Other questions or concerns - Please visit our Help Center (https://help.netflix.com) and through the other links in the footer of our main site (www.netflix.com)

      If they have any questions or concerns, please contact us through the methods listed above.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:10/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was hacked. They changed everything on my account. I tried to get my account back and Netflix wants my full debit card number. They refused to help or compensate me. I just want my account back. They are the worst customer service. They ended chat and kept saying won't do anything. I was hacked and they want my bank account I formation. That makes no sense

      Business Response

      Date: 11/01/2022

      Business Response /* (1000, 5, 2022/10/24) */
      10 21, 2022

      Complaint Case #:********
      Consumer: ******************

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

      As such, we will no longer provide additional responses for this case.

      We hope you find this information helpful.

      Sincerely,
      Netflix


      Consumer Response /* (3000, 7, 2022/10/24) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      It was absolutely not handled in a ok manor. They expect someone who was just hacked to give out full debit card number to regain account that was taken over by someone without any permission at all. Why would i give full access to my bank ? I advised that I will give most of the card number or any other information but not the full card number. The fact that you would even find it acceptable to ask for full debit card number is beyond believe unnaacpwtable. So no the manor was not handled correctly. You need to make this right ,I am not done pursuing this issue


      Business Response /* (4000, 9, 2022/11/01) */
      November 1, 2022

      Complaint Case #:********
      Consumer: ******************
      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

      As such, we will no longer provide additional responses for this case.

      We hope you find this information helpful.


      Sincerely,
      Netflix

    • Initial Complaint

      Date:10/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Netflix ******* has recently dealt with decreasing subscriptions by throttling dvd deliveries to customers.Doubling the time it takes to receive dvds effectively doubles the fee without notifying the customers.I have been on the "2 at a time" since 2005 and received 2-3 a week paying an increased rate over time.The turnaround time was 3-4 days.Recently the turnaround time has fallen to 6-7 days(1-2 dvds per week) and this week I received NO DVDs! It has been 7 & 8 days since I sent dvds back. To add insult to injury their site will show that they have received dvds from me and have sent dvds to me showing that I have 4 dvds@ home for 1-2 days when I have none.This is an abrupt and unexpected change after 17 years of reasonable service.They post an expected delivery date of 10-15 but will not allow me to report that I did not receive the disc until 10-19.They also post a phone # for help on the dvd site that only applies to the streaming service. I was essentially told I should have called on 10-14 to report not receiving a dvd on the next day!

      Business Response

      Date: 10/31/2022

      Business Response /* (1000, 5, 2022/10/17) */
      Hello,

      Thank you for the opportunity to address ******'s concerns. We appreciate the time that ****** has taken to provide us with feedback and comments.

      Please allow us to begin by explaining that Netflix is a monthly subscription service that allows our members to rent DVDs by mail and stream content over the internet. ****** currently subscribes to our Two DVDs out at-a-time and a Standard streaming plan. This allows ****** to rent up to two DVDs at a time, and when the DVDs are returned, we will send the next available titles from the requested titles known as the DVD queue. This DVD plan is $11.99 per month plus applicable taxes, and the price of this plan has not changed since ****** has been subscribing to it. ****** also has a Netflix streaming subscription plan for $15.49 plus any applicable tax, this price point has increased over the years and impacts ******'s overall Netflix monthly service price.

      We understand that ****** has reported that "I have been on the "2 at a time" since 2005 and received 2-3 a week paying an increased rate over time.The turnaround time was 3-4 days.Recently the turnaround time has fallen to 6-7 days(1-2 dvds per week) and this week I received NO DVDs! It has been 7 & 8 days since I sent dvds back."

      Please know that all of our DVDs are sent via First-class mail from the United States Postal Service, which now allows up to five business days for delivery to or from Netflix DVD. Once a DVD is sent and under the care of the post office, we are unable to influence the time a DVD spends in transit.

      Because we are unable to directly control delivery times, our plans do not guarantee that our subscribers will be able to rent a certain number of DVDs per month. ****** is receiving the service described in the plan selected upon sign-up; the ability to rent 2 DVDs out at-a-time with no limit to the number of times the DVDs can be exchanged. We do advise that if any of ******'s DVD shipments exceed the five business day window going to or from Netflix DVD, to please contact a customer service representative right away. We will be able to send a replacement DVD as well as an additional DVD to make up for the lost time.

      Netflix does not generally offer credits or refunds for shipping delays. As a one-time courtesy, we have attached a free month of DVD service to your account.

      Please know we appreciate ******'s feedback regarding our service. If there are any additional Netflix DVD questions or concerns, ****** can contact our customer service department at ************** Monday through Friday between 6 AM and 4:30 PM PST.

      If there are any additional Netflix Streaming related questions or concerns, please feel free to contact our customer service center at **************. Available 24 hours a day via phone or chat.


      Regards,
      DVD Resolutions

    • Initial Complaint

      Date:10/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Netflix allowed some to change my consent email without my consent and then wanted multiple verifications from me to get back into my own account. Since they can't be trusted with my information, I had no choice but to close the account that I've had for 10+ years. They refused to give me the information to whom they voluntarily changed my consent email. No clue what other information of mine they would voluntarily give to a fraudulent user but they don't care. As long as the money keeps rolling in, customer information and consent doesn't matter to them. I want everything I've paid returned this year and I want the information they acquired from the fraudulent user given to me so I can make it a legal matter.

      Business Response

      Date: 11/02/2022

      Business Response /* (1000, 5, 2022/10/25) */
      October 24, 2022

      Complaint Case #: *******
      Consumer:***************

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

      We hope you find this information helpful.

      Sincerely,
      Netflix


      Consumer Response /* (3000, 7, 2022/10/28) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Shockingly worthless response. Not surprising at all that one of the morons from Netflix would write it, however. This company should be shut down for their negligence until someone can actually run a company steps up.

      You allowed someone else to change my access email and password without access to my email. If that's how you all run a business, you're ready and I won't be back. Going to keep refusing charges as far back as I can or until Netflix wants to actually explain how this happens.

      Hope this company gets destroyed by all of the competition coming for them.


      Business Response /* (4000, 9, 2022/11/01) */
      November 1, 2022

      Complaint Case #: *******
      Consumer:***************

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

      As such, we will no longer provide additional responses for this case.

      We hope you find this information helpful.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:10/15/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I realized that I was being charged twice for my Netflix account (under 2 different emails) for about a year. I spoke with Netflix and they cancelled one account and issued a refund for 1 month ($16.96) to that account. I received that refund the next day. I was also going to receive a refund for $300.19 for the year + of charges (I'm not sure why they split it up into 2 different refunds). I received a confirmation email for both refunds. I called last week to check on the refund for $300.19 because I had not received it, yet. The agent told me to give it 30 days. Yesterday was the 30th day and now they're saying that they never said that. They said that there's no way for me to forward them the confirmation email that they sent me or for them to even view what they have sent me. They refuse to honor the refund that they said that I would be receiving. Their customer service disconnected yesterday and didn't bother calling back. The supervisor I spoke with today was absolutely useless and refused to do anything to help. She said they would file an internal report on the email that I received (against that agent), yet, they claim that they can't even see the email and that it's an "internal process" that I am not privy to see evidence of.

      Business Response

      Date: 10/26/2022

      Business Response /* (1000, 5, 2022/10/26) */
      October 26, 2022

      Complaint Case #:********
      Consumer: *****************
      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

      Consumer Response /* (3000, 12, 2022/12/28) */
      I never received any communication from Netflix about this issue and I still have not been refunded.


      Business Response /* (4000, 14, 2023/01/09) */
      January 09, 2023

      Complaint Case #: *******

      Thank you for your follow up.

      Netflix will work directly with the member to resolve their issue.

      Note, we have provided a response to this member on October 26, 2022. We kindly advise the member to find details in our previous response. If Brooke Binkley is having difficulties locating our October 26, 2022 email, we recommend that Brooke Binkley also check his junk or spam folders.

      Thank you for understanding.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:10/06/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 2021 to October 6th 2022

      I contacted Netflix because I noticed charges on my bank statement from Netflix, even though I had cancelled my account months ago. I was informed that there was a second account with my information making charges. They told me that they did not know why this account was not cancelled when I initially asked for my account to be closed and verified that it was "hacked".

      They offered a refund for the last month of charges, but refused to accept fault for the additional charges. I explained to them that I had asked them to close my account, this includes all accounts in my name, and they failed to do so. The charges of $19.99 for the last year is their responsibility. I also requested that they remove all my information from the account. They told me that they were unable to remove it, but it would be automatically removed in 10 months. I asked why they could not remove it now and they said "in case I wanted to restart my account." I told them I did not, and would like my information removed. They refused.

      I talked to a manager who told me the same information. When I asked who I could talk to that had the ability to remove my information, she said the corporate office. She said I could send them a letter. I requested their email and she said she did not have that information.

      I should be refunded the entire amount I was charged after I requested that my account be cancelled. They should also without a doubt remove my personal information from their records as I have requested.

      According to privacy laws in both New York (where I reside) and California (where the corporate office is) I have the right to request that my information is deleted and they are obligated to comply. They do not have a right to my information.

      Business Response

      Date: 10/21/2022

      Business Response /* (1000, 5, 2022/10/14) */
      October 14, 2022

      Complaint Case #: *******
      Consumer: ***********

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix


      Consumer Response /* (2000, 7, 2022/10/20) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      Money was paid back and they deleted my personal information.

    • Initial Complaint

      Date:10/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So for the past 3 years Netflix has charged me monthly for a subscription I have not used in YEARS because I no longer have access to the account or the e-mail that was used to purchase the subscription. Yet every single month I get the receipt from Netflix showing I've been charged, as well as seeing Netflix charging my card on my bank statements monthly. I've tried multiple times to get this subscription cancelled via Netflix just to be told they can not find this account with any e-mail I provide, they can't even find it with the Card number they've been charging for over 3 years now. Today I try again to contact Netflix regarding this issue and dealt with the RUDEST supervisor I've ever dealt with and I will provide his last message before DISCONNECTING the chat on me before I even had time to respond. ************ should never of chosen to work in customer service let alone be a supervisor. I've been robbed of hundreds of dollars over these years by Netflix and I'm told by ************ that, "we're going on circle so he's ending the chat now" Totally unacceptable and disgusting behavior by a supervisor when I've not only been a paying customer for years through a subscription I no longer even have access to and have been told I can not cancel due to no customer service agents being able to find my account but I pay for a separate subscription for Netflix as well that I do use! I feel completely disrespected and appalled at how I've been treated. And I still have not been able to delete this old subscription and am still going to be billed for it next month! Words can't describe how upset I am!

      Business Response

      Date: 10/25/2022

      Business Response /* (1000, 5, 2022/10/12) */
      October 12, 2022

      Complaint Case #: *******
      Consumer:***************

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      NETFLIX, provider of TV films, has double billed me since October 28, 2021 until the present. The exact same amount was charged automatically to my Master Card account on the 28th of each month and then and to my wife's (******************) American Express account on the 5th of the following month. This occurred until September 5 of 2022. I first detected the problem two days ago, on October 2, 2022. My wife and I live together and have the same address. Our NETFLIX account was opened with my wife's American Express card. I do not know how they obtained my Master Card number to bill that account too.
      During the period of double billing the monthly charges to the Master Card account went from $17.99 (October, November 2021) to $19.45 (December, January, February, March, April) and then $21.61 (May, June, July, August). The same charges appeared on the American Express account, every month, seven days later. In this manner, each account was charged a total of $219.67 during the double billing period.
      When I spoke to NETFLIX yesterday, they did not dispute that there had been double billing, so they recognized that a mistake had occurred. However, I was told by the agent that the best they could do was to reimburse me for the double billing that occurred during the last month -- $21.61. I tried talking to other agents (a supervisor was not an option) and got no better results. Thereupon I closed by NETFLIX account because I deem that this is a fraudulent company and I with to have nothing to do with it. Your help will be appreciated. I would like to be reimbursed for the $219.67 that NETFLIX owes me. They should also be made aware that their billing practices and lack of adequate customer support are dishonest. Thank you for your help, *******************

      Business Response

      Date: 10/24/2022

      Business Response /* (1000, 5, 2022/10/11) */
      We would like to thank ****************** for contacting Netflix.

      For immediate assistance we advise them to contact our Customer Service at https://help.netflix.com/contactus

      For additional resources, please proceed as follows:

      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page

      Cancellation - If they wish to cancel your Netflix account, please visit (https://***************/cancelplan)

      Sign-in Help - If they would like to reset their password, please visit (https://***************/LoginHelp)

      Billing & Payments - For information regarding how billing works, they can visit (https://help.netflix.com/support/41049)

      Privacy and Security - For information regarding privacy and security, please visit (https://help.netflix.com/support/100628)

      Request TV Shows or Movies: If they would like to request a TV show or Movie they'd like to see on Netflix, please fill out our submission form

      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (https://help.netflix.com/support/100386)

      Other questions or concerns - Please visit our Help Center (https://help.netflix.com) and through the other links in the footer of our main site (***************)

      If they have any questions or concerns, please contact us through the methods listed above.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Netflix account was compromised and I was double charged monthly by Netflix paying my service and the hackers service. I filed a complaint a year ago and was assured the account was now secured. I recently found out that I was still being double charged monthly paying for the hackers service.Nerflix only reimburse one charge saying my bank will cover the rest. My bank said they will only cover 3 charges and that Netflix should cover the rest. Netflix refuses to make good on the years worth of fraudulent charges.

      Business Response

      Date: 10/12/2022

      Business Response /* (1000, 5, 2022/10/12) */
      October 12, 2022

      Complaint Case #: *******
      Consumer: ****************

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

      We hope you find this information helpful.

      Sincerely,
      Netflix

      Consumer Response /* (3000, 13, 2022/11/19) */
      NETFLIX DID NOT REFUND AMOUNT TAKEN FROM MY BANK ACCT DUE TO FRAUD/HACKED NETFLIX ACCT. THEY SAID MY BANK WOULD HAVE TO DO IT, FOR WHICH MY BANK ACCT DID NOT. NETFLIX DID NOT RESOLVE ANYTHING.


      Business Response /* (4000, 15, 2022/11/24) */
      November 24, 2022

      Complaint Case #: *******
      Consumer: ****************


      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our Customer Service department, we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.

      As such, we will no longer provide additional responses for this case.

      We hope you find this information helpful.

      Sincerely,
      Netflix

    Netflix, Inc. is NOT a BBB Accredited Business.

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