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Business Profile

Entertainment

Netflix, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

This profile includes complaints for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 964 total complaints in the last 3 years.
    • 315 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have actively canceled Netflix and confirmed multiple times over multiple months that I have logged into my Netflix account and I click unsubscribe they told me I was unsubscribed via email and Via message on my account I asked to delete the account on their website I tried emailing them I tried calling them I do not want to do any business with Netflix and they continue to charge me $15 $16 a month without my permission it is to the point where I canceled my debit card and got a new one and somehow they're still charging my account it has been 5 months and I am tired of Netflix charging me I don't want to do any business with them and I want my $15 back for 5 months that they owe me because I haven't been using it

      Business Response

      Date: 02/19/2025

      We would like to thank ******* ********* for contacting Netflix. 
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

      Customer Answer

      Date: 02/19/2025

       
      Complaint: 22949996

      I am rejecting this response because: you sent me a standard template response when I sent you a very specific complaint. If the business had read my complaint they would know that I already unsubscribe to their service for several months. They would know that I deleted my account off of their website. They would know that they are still for whatever reason charging my bank account for their service even though I canceled the service unsubscribe the service multiple months verified and I canceled the account entirely I deleted the account I don't know how they're still charging me but they have been charging me for several months and I want a refund for the two or three or four months that they've been charging me however many months it is I'm not using their service I don't want their service I canceled their service and for whatever reason they're still charging me it comes off as fraud to me I know that they have shareholders and they have earnings reports and they have stock that they have to worry about but that's none of my business my business is my account that they're charging me every month that I attempted to cancel numerous times through their system and they for whatever reason are not able to cancel even though I push the button to cancel it and I unsubscribe and I close my account. So how do you expect me to go through your standardized contact me contact us system when there is no account there is everything is deleted I unsubscribed I waited a month you still charge me I checked another month I checked that it was unsubscribe to you charge me again that's 2 months I waited again I deleted the account that's another third month why am I having to go through this process where I click on the account and I cancel and you guys don't fulfill the cancel orders and you guys don't respect the account closed orders why is Netflix stealing from customers? That's a scam you're a big company you don't need to be scamming customers if you're taking my money and I told you to cancel and it's been several months and I've canceled multiple times you're scanning me you had several opportunities I want my refund I want my money back and I want you to stop charging my stupid bank account with your 15 $18 a month whatever the h*** it is

      Sincerely,

      ******* *********

      Business Response

      Date: 02/24/2025

      February 24, 2025
      Complaint Case #: 22949996
       
      Thank you for your follow up.
       
      Based on the information provided and our review of the situation, we have found no evidence of the member contacting our **************************** We advise the member to refer to the resources provided in our response on February 19, 2025.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:02/15/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to log in to check my account payment info so I can add funds to a debit card SEPARATE from my bank card and received THIS error message: "There appears to be a problem with the payment method you are trying to use." Even though I contacted them during business hours even on Saturday, their availability FAILED to have an option to leave a message! I WILL NOT use my bank card to make payments on my account when I have a card SPECIFICALLY for bills!

      Business Response

      Date: 02/20/2025

      We would like to thank ***** C *********** ** for contacting Netflix. 
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:02/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay approximately $33.00 per month for Netflix for myself and mother for thier premium services. My account was broken into 2 months in a row. Back in December and January, I requested to be compensated for the month and the representatives promised to compensate ****** each time due to the time to get my accounts fixed (mine and my mother's attached account) - it took a few phone calls and a couple hours total.I could not give feedback at 8:41p EST on 2/13 today.Abbey - Phillpines location - 8:43am Phillipines time... hung up on me and disregarded my customer feedback requests and would not have a conversation with me or give me a supervisor.I called back around 8:40pEST US ******** - *********** location - sent me to supervisor *** ***.*** *** - Supervisor cannot provide a refund and will take my complaint and request as feedback. She advised me to speak with Corporate. She could not provide me a refund for what my account was promised back in December because in the ************This is ********. She could not promise me with any record that the complaints or transactions could be addressed later.I want my $66 dollars back for VERY BAD and DIRESPECTFUL customer service ******

      Business Response

      Date: 02/27/2025

      February 27, 2025

      Complaint Case #: 22939996
      Consumer: ***** *********

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. 

      Please know that ***** *********** feedback will be forwarded to the appropriate departments for further review.

      We hope you find this information helpful.

      Sincerely, 
      Netflix

    • Initial Complaint

      Date:02/13/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Netflix has partnered with ******** and providing Netflix at discounted rate. After 6 months of complaints they are unwilling to resolve billing while double billing. I have reached out with no resolve

      Business Response

      Date: 02/25/2025

      February 25, 2025

      Complaint Case #: 22936684
      Consumer: **** *****

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:02/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 2, 2025, I cancelled my Netflix subscription online through their website under "Manage my membership". I got a message that said I would be able to watch until February 2, 2025. Netflix then tried to charge me the next day and the day after but was unsuccessful because I had locked my card. Thinking that maybe I didn't do something, I once again cancelled by the same method on February 4th or 5th. I got a message that I would still be able to watch until February 5, 2025. Netflix then proceeded to take money out of my account the next day for the subscription that I cancelled. I included a copy of that message. I had unlocked my card for another business to take their charges out (*******), never thinking that Netflix would try to take money out after I had cancelled the second time, knowing that I had done everything right.

      Business Response

      Date: 02/17/2025

      We would like to thank ***** ********-***** for contacting Netflix.
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

      Customer Answer

      Date: 02/18/2025

       
      Complaint: 22929652

      I am rejecting this response because: I followed the cancellation policy, and I was still charged after doing so. I would like acknowledgement of their wrongdoing and an apology for doing so.

      Sincerely,

      ***** ********-*****

      Business Response

      Date: 02/24/2025

      February 24, 2025
      Complaint Case #: 22929652
       
      Thank you for your follow up.
       
      Based on the information provided and our review of the situation, we have found no evidence of the member contacting our **************************** We advise the member to refer to the resources provided in our response on February 17, 2025.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

      Customer Answer

      Date: 02/27/2025

       
      Complaint: 22929652

      I am rejecting this response because: Netflix has not provided what I have asked for. 

      Sincerely,

      ***** ********-*****

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      According netflix support phone wait time is 2 mins and chat is 22 mins. However. Neither is working right now. The phone system says we are experiencing high call volume but they are not and then it just hangs up. The chat never changed from 22 mins. THey are not able to support my issue because I can not connect with them.

      Business Response

      Date: 02/10/2025

      February 10, 2025
       
      Complaint Case #: 22912070
      Consumer: **** *********
       
      Thank you for bringing this inquiry to our attention.
       
      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
       
      We encourage **** ********* to review our *********** Article, ******************************************************* for further information on Request TV shows or movies.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

      Customer Answer

      Date: 02/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *********

    • Initial Complaint

      Date:02/04/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account can be located with my phone number ************. I currently have 3 plus play credits of 15 each for a total of 45. I have several apps associated with my account. Max ad free, peacock, xbox ultimate and a bundle for netflix premium with paramount plus with showtime premium. My issue alone is with the netflix premium with paramount plus with showtime add free. My credits were having issues attaching to the bundle but your team assured me it would stick first before anything else would be credited with whatever was remaining from the credits. I had to call each month to try and fix this issue that still continued. My bundle was cancelled for no reason as my credits always covered the cost. I had several calls for over several months. Recently this month the tix issue was to get my bundle back and an employee went as far as to pretend they were a manager to end the call and do a cold transfer. I had spent over 4 hours on a call and got nothing but cold transfers. I spoke with 2 managers who assured me they would fix the issue but never returned a call or did anything. The ticket was left open with no solution. the last manger I spoke with today was even worse as they did nothing to fix my issue and then accusing me of recording her which I was not doing. I had nothing but problems with your team or even my issue fixed.

      Business Response

      Date: 02/06/2025

      February 6, 2025
       
      Complaint Case #: 22897966
      Consumer: ********* *****
       
      Thank you for bringing this inquiry to our attention.
       
      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:02/04/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I pay $33.98 a month to Netflix for live events and streaming. I particularly like the live events because I watch *** Monday night RAW with my friends. Their broadcasting quality has been terrible for large scale events like **** Vs *****, Xmas eve football games, and now every week monday night raw is jittery and unwatchable. I tried sending them a clip of the problem i was having, explained it has been happening before, and that I only see it as fair for me to get a refund for their poor broadcast quality. Their other shows stream fine and other apps work fine on my wifi but I should be able to watch live events like all my other sports apps. I even did a speedtest as they requested and my results came back far beyond the needed amount to stream their broadcasts. I spent an hour messaging support only for them to say it has been noted as a problem. They are not taking this part of their business serious and it is really frustrating me because it has been ongoing for two months now.

      Business Response

      Date: 02/12/2025

      February 12, 2025
       
      Complaint Case #: 22895697
      Consumer: ***** *******
       
      Thank you for bringing this inquiry to our attention.
       
      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
       
      We encourage ***** ******* to review our *********** Article, ****************************************************** for further information on Live events on Netflix: *** wrestling, SAG Awards, and more.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

      Customer Answer

      Date: 02/12/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my Netflix account a long time ago, found out recently that I was still being charged for Netflix. There was a fraudulent account using my bank information to purchase the service. Netflix customer service confirmed this, would not reveal the email of the fraudulent user and would only refund me 1 month worth of service membership that was stolen from my bank account. They could clearly see my bank account info was used on a different email and refused to tell me how many times I was fraudulently charged, who was doing it, or how many times it has happened. That information should be clear for them. Then they would only refund the last month worth of stolen money. I thought at first my card number was stolen but there were no other unauthorized transactions from my account which means it was transferred within Netflix and the rest of my account information could not be accessed. **************** would not give me information to reach their corporate offices nor would they refund the money that was fraudulently stolen from my account. I have to go through all of my bank statements now to figure out exactly how long this had been going on for and it would have been a lot easier for me for them to just tell me how many times that fraudulent email used my card. Terrible service from Netflix and outright refusal to pay monies they know were stolen and could easily access the exact dollar amount.

      Business Response

      Date: 02/14/2025

      February 14, 2025

      Complaint Case #: 22892735
      Consumer: ******* **********

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:02/03/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my second time seeking support from BBB in regards to my Netflix charges. In spring of 2024, I contacted because I was getting double charged and, upon calling Netflix, I was advised that they could only refund the last double charged and not all of the double charged. BBB supported in getting all double charged transactions refunded. Since calling, I recently signed in to my account and noticed I am being double charged again and I am unsure why. I called Netflix and was provided a 4 minute wait time and did not receive an answer after 17 ********** email on my account is ****************************** I am requesting a call and explanation from Netflix, refunds for all charges, and something that will guarantee that this issue wont occur again.

      Business Response

      Date: 02/14/2025

      February 14, 2025
      Complaint Case #: 22892177
       
      Thank you for your follow up.
       
      Based on the information provided and our review of the situation, we have found no evidence of the member contacting our **************************** We advise the member to refer to the resources provided in our response to the BBB complaint #******** on July 31, 2024.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

    Netflix, Inc. is NOT a BBB Accredited Business.

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