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Business Profile

Entertainment

Netflix, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Entertainment.

Complaints

This profile includes complaints for Netflix, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Netflix, Inc. has 14 locations, listed below.

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    Customer Complaints Summary

    • 964 total complaints in the last 3 years.
    • 312 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/02/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was hacked on December 2. The hacker changed my password, upgraded the service to the highest level and added another member. I found out my account was hacked when I saw a $26 charge on my account. ********************** has only given me a partial refund and 60 days later Im still waiting for the rest of my money.Fighting for it. When it was an unauthorized charge to begin with. NETFLIX has not been helpful whatsoever insisting that the money is there and that its my bank thats the problem. Ive spoken to my bank multiple times, they have an open dispute currently and they informed me that NETFLIX did not give me the refund they said they did and that was promised in the email from them. If it was up to NETFLIX they just hope that Im going to forget about the $10 plus and I cant imagine how many hundreds of thousands of people they do this to on a regular basis. Its a joke. They dont care whatsoever. Im fighting for pennies bc its the principal. And theyre a terrible company to deal with apparently. They lie, steal and probably hack the accounts from the inside on the regular. I just want my money Im owed and to never deal with them again.

      Business Response

      Date: 02/14/2025

      February 14, 2025

      Complaint Case #: 22890553
      Consumer: **** *********

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:02/01/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a premium Netflix account which is being used by my family. My son is in college and Netflix is asking me to pay an additional fee to let him make use of the account. My son is still my dependent and part of my household. He should be allowed to use the account with any additional cost . Netflix is making this ridiculous rules to make more and more money.

      Business Response

      Date: 02/03/2025

      We would like to thank ****** ******** for contacting Netflix. 
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/31/2025 I have a netflix account which I pay a monthly subscription. I travel due to work and being a landlord. While attempting to log into my account at my rental property I received an error message that I am unable to sign into my account on the tv because Im not connected to my home internet. I have been discriminated against due to my work. I have attached all of the conversation with netflix with no resolve.

      Business Response

      Date: 02/14/2025

      February 14, 2025

      Complaint Case #: 22885548
      Consumer: ***** ********

      Thank you for bringing this inquiry to our attention.

      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed. 

      We encourage ***** ******** to review our *********** Article, ***************************************************** for further information on using Netflix outside of their home.

      We hope you find this information helpful. 

      Sincerely, 
      Netflix

    • Initial Complaint

      Date:01/31/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Netflix being a **************** has changed their plans last summer. They lowered the price. People Opted for the lower part. Now Netflix is forcing a New price 2dollars higher and it is a take or leave deal. In ****** renters are only allowed a 2per cent increase. Why is Canada allowing a **************** to increase 35 per cent when ever they want. I read that a company can raise rates of they are in financial trouble but not for profit We are going to get slapped with tariffs but this rate increase from a **************** is almost the same as tariff to Canadian consumers. BBB if you can follow up why Netflix is costing Canadians extra money. On TV the Canadian show This Hour Has 22Minutes Jan 28. Made spoof of Netflix charging Canadians. BBB please find out why Canadians are so easy push overs for ****************'s. Regards ****** ******

      Business Response

      Date: 02/07/2025

      We would like to thank ****** ****** for contacting Netflix. 
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Price change: For information regarding Why your Netflix price changed, they can visit (*****************************************************)
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:01/31/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my T-mobile Netflix family account I had in August of 2024. Without my consent, after cancelling the account, ******************** reactivated my account outside of the Tmobile plan, and charged my mother's credit card that was on the Netflix file. When I learned of this, I canceled the account again in November. Imagine my surprise when I learn that my account was yet again reactivated, and I was charged in January as well. So between August and Jan 31, 2025, I have canceled my Netflix account three times. And during that same period, without my consent or approval, and without my mother's consent or approval for payment, we have been charged FIVE times for an account we do not want.

      Business Response

      Date: 02/04/2025

      February 4, 2025
       
      Complaint Case #: 22884287
      Consumer: ******* ****
       
      Thank you for bringing this inquiry to our attention.
       
      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:01/30/2025

      Type:Product Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my subscription, and then Netflix started it up again without my consent. I want a refund for any charges after December since that is when I canceled it. I have never had a company do this after I canceled. Give me a refund and then delete my debit card number forever.

      Business Response

      Date: 02/07/2025

      We would like to thank *** **** for contacting Netflix. 
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

      Customer Answer

      Date: 02/07/2025

      Netflix provided a horrible response. All they did is tell me to visit their website, and included some frequently asked questions.

      #1: I want my money back that Netflix charged a month AFTER I canceled. I have an email confirming that cancelation.

      #2: I want to know why I was charged.

      Without a refund, I'll file a report with the consumer protection division in your state as well. Please keep this complaint open so Netflix can give me the money back they took from me without my consent, and without being a customer.

      Business Response

      Date: 02/17/2025

      February 17, 2025
       
      Complaint Case #: 22880633
      Consumer: *** ****
       
      Thank you for your follow up.
       
      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
       
      As such, we will no longer provide additional responses for this case.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

      Customer Answer

      Date: 02/25/2025

      I want to know why Netflix restarted my account without my permission. Please also provide a date and amount of the refund.

    • Initial Complaint

      Date:01/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I canceled my account with ******************** March 2024. Then monthly billing from Netflix began again in August 2024. I did not realize this until January 2025. I made screen saves of my account, and billing, and my request to cancel. I called Netflix January 27, 2025, and spoke to a customer ***resentative who viewed my account and seen that I did cancel in March 2024. She said she could see the billing which began on August 2024 up to the present. I asked her about a refund as I have evidence in an email showing I DID in fact cancel my account in March 2024. I also asked to cancel my account. She told me she would send a refund of $99.12 for the six months charged after the original cancellation in March 2024. She also said she would cancel my account. She told me that I would receive an email regarding the refund and cancellation this day. I called Netflix later in the day to ask about the email. I was told by THIS ***resentative that there is NO account with my name, OR my email address. She could not find anything. She allowed me to type in my credit card number associated with the account in a secure mode, and that also did NOT show up. She continued to reiterate things like "maybe there is another email, and that the cancellation takes longer than a day". I continued to explain there is no other email for this account. And that I have screen saves of my information, AND billing. I asked to speak to her superior. She put me on hold for a few minutes then told me that I would receive an email later today January 27, 2025 regarding my refund. I tried logging into my account and there was NO account associated with either my name OR my email address. So, the first Netflix *** I spoke to had indeed canceled my account, and did NOT send a confirmation email. I was told I would get an email regarding the refund confirmation. And I have not received that email as of the writing of this complaint. Netflix website helps with NOTHING.

      Business Response

      Date: 02/12/2025

      February 12, 2025

      Complaint Case #: 22865260
      Consumer: ***** *****

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

      Customer Answer

      Date: 02/13/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I had spoken with numerous representatives and did eventually receive the refund. This was done prior to Netflix's response.   I would like to suggest that Netflix make phone communication with a human more accessible for issues like this.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:01/25/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally request an investigation and resolution regarding unauthorized charges to my account. Over the past six months, Netflix has been charging me for a second **** account, which I never authorized or activated. This situation came to my attention recently when I visited my vacation home, which I hadnt been to in over a year. When attempting to log in to Netflix at this location, I was unable to access my account and was prompted to activate a second ****. Despite my account being used exclusively by one ****, I was wrongfully charged for this second account for an extended period. I believe Netflix failed to properly manage my account, as there is clear evidence that only one account has been active. This billing issue has cost me money unnecessarily, and I am requesting a full credit for the months in which I was wrongly charged. Please address this matter immediately and confirm when the adjustment will be made to my account. If further clarification is needed, I can provide account details upon request.

      Business Response

      Date: 01/27/2025

      We would like to thank ******** ******** for contacting Netflix. 
       
      For immediate assistance we advise them to contact our **************** at *************************************************
       
      For additional resources, please proceed as follows:
       
      Account changes: If they wish to update their account information including email address, method of payment or phone number, please visit Your Account page
       
      Cancellation - If they wish to cancel their Netflix account, please visit (*************************************************)
       
      Sign-in Help - If they would like to reset their password, please visit (************************************************)
       
      Billing & Payments - For information regarding how billing works, they can visit (*****************************************************)
       
      Privacy and Security - For information regarding privacy and security, please visit (******************************************************)
       
      Request TV Shows or Movies: If they would like to request a TV show or Movie theyd like to see on Netflix, please fill out our submission form
       
      How ideas are pitched to Netflix - Unfortunately, we do not accept or review any materials (whether manuscripts, treatments, scripts, drawings, ideas, etc.) that we do not specifically request. For more information please visit (******************************************************)
       
      Other questions or concerns - Please visit our *********** (***************************************) and through the other links in the footer of our main site (******************************)
       
      If they have any questions or concerns, please contact us through the methods listed above.
       
      Sincerely,
      Netflix

    • Initial Complaint

      Date:01/24/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan. 22 I received an email from Netflix about the price increase. I went into my account and realized I had been charged $15.49 for a year which was not what I signed up for. I was doing standard at $6.99 a month. I didn't realized because I don't watch it much and I used Netlix cards to pay. I was wondering when I went in to add a $50 card and I didn't have much money left. I chatted on line on their site about this and was told that they had stopped that lower plan and just went and changed me to the higher amount without my knowledge or concent. I asked for a refund to put in my account and was told no. So for a year I have been paying over $8 a month for a service I did not ask for. Without telling me about this to me is fraud. I don't know how long this happened I have had a membership since March 2021 and could only look at 1 yr. of payments.

      Business Response

      Date: 02/12/2025

      February 12, 2025

      Complaint Case #: 22851821
      Consumer: ***** ********

      Thank you for bringing this inquiry to our attention. Netflix will work directly with the member to resolve their issue.

      Sincerely,
      Netflix

    • Initial Complaint

      Date:01/23/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was receiving multiple attempted charges from Netflix AFTER I already paid my bill. I called Netflix to resolve the issue, but they couldnt locate which account was using my card details. That did not make me feel like my information was safe on their site anymore, so I cancelled my membership. They are still trying to charge me, with the last attempt being today (1/23/2025). Please help me remove my card information from their records, if at all possible. I also thought you should be aware of this situation.

      Business Response

      Date: 01/29/2025

      January 29, 2025
       
      Complaint Case #: 22850178
      Consumer: ***** *******
       
      Thank you for bringing this inquiry to our attention.
       
      Upon review of the case and contacts with our **************************** we have determined that the inquiry was handled accordingly by our agents and we understand this matter is therefore closed.
       
      We encourage ***** ******* to review our *********** Article, ****************************************************** for further information on Charged twice by Netflix.
       
      We hope you find this information helpful.
       
      Sincerely,
      Netflix

    Netflix, Inc. is NOT a BBB Accredited Business.

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