Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Plumber

Knights Plumbing and Drain

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Reviews

This profile includes reviews for Knights Plumbing and Drain's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Knights Plumbing and Drain has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    4.14/5 stars

    Average of 14 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromJosh B

      Date: 05/20/2025

      1 star
      My toilet plumbing had a slow leak which caused subfloor damage under the tiles and I called Knights Plumbing and Drain to diagnose. They removed the toilet and then told me the outflow plumbing was probably not installed correctly which is why the subfloor/grout/tiles were wet, basically saying faulty craftsmanship from the home builder. They then reinstalled my toilet with a new toilet seal and charged me $300.I hired a general contractor to open the floor and replace the damaged wood subfloor. When they removed the toilet, they showed me the plumber had put TWO wax seals on top of each other when re-installing the toilet. They also showed me the leak was not coming from the ground, but it was from the toilet tank not being installed correctly to the toilet bowl, causing it to slowly leak. While this is still a faulty install from the home builder, the Knights Plumbing and Drain employee physically handled and moved the toilet twice, and did not notice the loose toilet tank/bowl connection. How a plumber missed and failed to diagnose this then charge me to remove and reinstall the toilet is pitiful. I've used them 3 times, and was only satisfied with their work 1 out of the 3 jobs. No more business from me for sure.
    • Review fromMelanie T

      Date: 11/24/2023

      5 stars
      I have been a customer of this business for years. They have provided consistent, reliable and responsive service the entire time. Their customer service is excellent from everyone involved. No matter what the circumstances, I know when I contact them that my concern will be addressed quickly and professionally. The technicians are efficient and knowledgeable. The peace of mind that Knights has provided this homeowner is invaluable.
    • Review fromChristina c

      Date: 11/03/2023

      5 stars
      This is the third time I have used Knights Plumbing and Drain. They are courteous, helpful and communicate in a timely manner. The ladies that answered the phones greeted me with a smile. Both the ladies and ******* helped me understand the process and communicated with me over the entire process. I am very happy with their service.
    • Review fromHaha H

      Date: 10/23/2023

      1 star
      Good service and great work. But the sales people that came to my house told me to sign up for an annual service to get a discount. I said I didn't want to, because I didn't want to have to cancel. They replied with the fact I could cancel at any time and customers do it all the time. SO sure enough I signed up for this program. Waited a few days like they said and i called to cancel. Now they are telling me that the $4,000 of work they did, they will not guarantee anymore. The gal on the phone said the annual program was their warranty. They replaced part of a gas line, drilled holes into my cabinets and replaced the water heater. And now apparently they won't warranty of of their work because I was tricked into an annual service. So now if anything happens to the work they did, they won't back it up. They also said they'd call me back on this matter and never did.
    • Review fromGary R

      Date: 03/26/2023

      5 stars
      ****** was very professional, got the clogged drain issue resolved quick. He was friendly, polite, and courteous. Will call Knights Plumbing and Drain again. Thank you for a speedy resolution.
    • Review fromMike O

      Date: 01/05/2023

      5 stars
      Did great job will use again and have used before *********************** was very professional
    • Review fromJoseph C

      Date: 12/06/2022

      5 stars
      Victor and Robert are very professional and courteous. They described how they fill fix the issue very clearly to me. They made sure they left the area clean. Because it was raining, they made sure they always had their booties on every time they went back in the house from grabbing items from the truck.
    • Review fromSuzanne B

      Date: 11/19/2022

      5 stars
      I came home from work two weeks ago to find my hot water heater had leaked from the bottom and caused a fair amount of wall and floor damage. I needed to have it removed immediately in order to stop any further damage from occurring. I called Knight's Plumbing and Drain on a Friday afternoon. They sent ****************, ****************, and ****** J. out on Sunday. I asked if there would be some sort of cost increase for coming out on Sunday and they assured me this was not the case. They take calls 7-days a week without additional charges. Other companies I contacted either couldn't fit me in for several weeks or offered to come after hours at significantly higher costs. I am so glad ******** was there for me. The guys were friendly and knowledgeable. They listened to my concerns and answered all of my questions. After removing the old heater, ****** offered several replacement options and sent me various quotes. I decided to upgrade to a tankless water heater. They came back 5 days later and installed my new heater (now located in the garage). I am so pleased with the work they did and with how efficient and professional they were. I will definitely continue to use this company for all my plumbing needs.
    • Review fromDeborah B

      Date: 11/17/2022

      5 stars
      They did a great job. Quality products and workmanship. They were also quick and efficient.
    • Review fromkathryn d

      Date: 11/05/2022

      5 stars
      Our experience went really well with JR, from Knights Plumbing and Drain. He was very courteous and did the job effectively! Much appreciated. We have used this company before a few years ago (with Jason), and were pleased, as well, with the overall job and outcome. They are becoming out go-to plumbers, it would seem! (Hopefully, we won't need them that often, though). Ha. Thank You. *** ***** ******* ******** **

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.