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Business Profile

Design

Placeit

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I set up a dropshipping account with *********Their entity suggested I sign up for a Placeit account to obtain better mockups.I paid for a yearly subscription and added a discount. Yet, I was charged for the full amount.The service can't integrate with Printify. I've submitted over twenty trouble tickets, but I haven't prevailed.I finally left a bad review on Trust Pilot. A Placeit member responded that they knew there was an issue with integrating with ********. They also suggested downloading directly from the Placeit site and uploading it to Printify, but this still didn't *******'s affecting my business and causing grief.I've requested a partial refund three times, but it has been ignored. This is the only fair option since their system isn't working. Yet, they are still taking subscriptions.

Placeit is NOT a BBB Accredited Business.

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