Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I woke up and attempted to use my Chime account. I saw this bogus charge nd right away knew this was bogus. The company is not cooperating with me to right a wrong.

  Customer Answer

  Date: 06/25/2025

  Regarding the above, please note that I have never received this merchandise. 
  
  
  ***** Beckendorf 

  Business Response

  Date: 06/25/2025

  It looks like this was an on demand order that was created on 6/23. Since you didn't want the order we've refunded you for it today. You should see this refund in your bank statement in a few business days. 

  It looks like you started a second subscription 3 packs of 6 blade razors as well. Did you want us to cancel that subscription so you only have the one for one pack of blades? Or did you want to cancel both subscriptions? 

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel my subscription; their systems are designed to NOT allow this, to not respond. The response that do show up in my gmail are there for thirty seconds and then disappear. Not in my trash, not in spam, just gone. I want to cancel my account. I do not to do business with this company. Nothing more. The company's website is designed to make canceling accounts challenging. I want to cancel; I can not find my password; when I request support, I get no email, so I can not cancel, when I try to talk with someone they never reply. I WANT TO CANCEL MY ACCOUNT.

  Business Response

  Date: 06/16/2025

  Sorry for the trouble you had cancelling your subscription. It looks like you chatted with our colleague John this morning and he confirmed the subscription has been cancelled. If you need any other assistance, feel free to follow up on that chat and our team would be happy to help 

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a $4.00 introductory one-time offer. Received product, but was charged $12.88 recurring.

  Business Response

  Date: 04/30/2025

  Sorry for the trouble. It looks like someone on our team responded to your request via email today and cancelled the subscription. If you have any other questions or concerns, feel free to respond to that email and our Club Pros would be happy to help. 

  Customer Answer

  Date: 05/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ********

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a ONE TIME guest purchase on Dollar Shave Club Web Page 25 Mar 2025. Now I'm receiving unsolicited items from Dollar Shave Club. I request Dollar Shave Club STOP sending me unsolicited products. I have disputed this transaction with ******.

  Business Response

  Date: 04/25/2025

  Sorry for the trouble. It looks like your first order was for the $5 starter set. When you got that the page mentioned a subscription would be created. Which is why you were billed and shipped another order. It looks like our colleague **** responded to your request via email earlier and provided more info. Looks like she cancelled the subscription and refunded you for the unwanted order. If you have any other questions or concerns, feel free to respond to that email and **** would be happy to help. 

  Customer Answer

  Date: 04/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I forgot my password and i have gone through the password recovery but i never get the email with the reset link and no its not in my spam folder. I only have one email and i am 100% certain this is the email for my account. I have tried multiple times to get help from customer support and the on line chat but i only get a someone will get back to you message. I still get all of their marketing emails but no response from customer support!! I want to cancel my subscription but I cant get into my account to cancel. Meanwhile blades keep being delivered to me that i no longer want!! Seems like a scam!!!

  Business Response

  Date: 04/21/2025

  Sorry for the trouble logging into your account. It looks like our colleague Mico responded to your request via email this morning. If you have any other questions or concerns from that email please respond directly to that email and Mico would be happy to assist further. 

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/08/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled a subscription with this company months ago. They assured me TWICE in writing that the subscription had been cancelled. Today I received a box with several items that I never ordered and my **************** has been charged $42.77. This is the second time I have received items from them (and the accompanying charge) on an account that they assured me had been cancelled. I have disputed the charge with my credit card company and attempted to contact DSC, but this level of incompetence is ridiculous, not to mention unethical.

  Business Response

  Date: 04/09/2025

  Sorry for the trouble! It looks like our colleague **** responded to your request via email this morning. **** cancelled the subscription, and refunded the order. If you have any other questions or concerns, feel free to respond directly to that email and **** would be happy to help out. 

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23178931
  
  I am rejecting this response because: I have not yet received the refund, nor do I have absolute confirmation the subscription was cancelled (since I was told TWICE before that it was cancelled and it was not). Once I receive the refund and the confirmation, I will revisit this. 
  
  Sincerely,
  
  ****** **********

   

   

  Business Response

  Date: 04/14/2025

  Our system shows the refund was accepted back to the **** on 4/9. The timing of the refund is now dependent on their financial institution. If you don't see the refund in your bank statement we suggest giving **** a call to confirm. I just checked again and the subscriptions are still cancelled and you will no longer be billed or shipped anything from that account going forward. If you would like to login to the account and check on your end, let us know and we can help you with that as well. 

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/2/2025, I ordered a discounted trial bundle from Dollar Shave Club for 9.99, including 2 handles and 2 blades plus shave butter (DSC-US-SX-12220597). On 3/7/2025, it was delivered. I received everything correct, except that 1 of the 2 handles was obviously previously used, with ***** hairs all over it. (See photos 1-2.) I contacted support, was assisted by an automatic bot, and told the used one I received was unacceptable and a new one would be sent to me free of charge. On 3/19/2025, I recieved the replacement order (#DSC-US-SX-12341708), which was also a used handle, with ***** hair on it. (See photo 3). (Photo 4 is a copy of the chat transcript).I believe that it is literally not safe to send out handles of used razors to customers without them, even realizing it not only because it is deception, because what if someone has a disease that is transmitted via blood-borne pathogen and as they shaved blood got on the handle and then that handle was sent to someone else who could potentially contract that disease that is just unsanitary and I think this should be seriously looking into finding out where this fell short. I would like a refund and I do not plan on using this company anymore for any reason.

  Business Response

  Date: 03/24/2025

  Hey ****, 

  Thanks for contacting us and letting us know about the handle you received. First off, I can assure you we would never send a used handle to Members. In fact we don't even accept returns on any of our products, so we don't have used products in our warehouse before. We have seen a similar instance before though. What those "hairs" are are little fibers from the paper packaging used in the box when sending out the order. It mirrors a close resemblance to hairs, but I can assure you the handle is brand new. 

  We have a couple options here. I can try to reship the handle again and make sure it is packed in the plastic bag so those fibers don't end up on the handle, or I can refund you for the original handle. Let me know which option works best for you and I'd be happy to help with that. 

  Thanks, 

  Trent

  Customer Answer

  Date: 03/25/2025

   
  Complaint: 23093267
  
  If you dont accept returns, then why would any of the razors you ship out, ship without sealed plastic packaging? Maybe that should be SOP for your order processing ***** Im not convinced, since 2 out of my 2 razor handles arrived loose in a box with questionable finbers or hairs; while one was in a sealed plastic bag, within the box.

   

  nonetheless. I would appreciate a refund. Thank you 

  
  Sincerely,
  
  **** ****

  Business Response

  Date: 03/25/2025

  I totally understand your concern. Without going into to much detail, the Black handles are the ones we send out the most, they are in most of our starter sets, the most commonly picked handle, etc. so we decided not to pack those ones in the plastic. We put each of the handles in plastic by hand, they don't come to us in the plastic. 

  I've gone ahead and refunded you for that handle though. You should see this refund in your bank statement in a few business days. Sorry again for the trouble. Let us know if you need anything else. 

  Customer Answer

  Date: 03/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried countless times to report my missing order. All I really want is some confirmation that is being replaced Order #DSC-US-SX-12138165 **********************

  Business Response

  Date: 03/11/2025

  It looks like our team on ******** helped you out on ******** Messenger and reshipped the order out to you today. It should reach you in a few business days. If you have any other questions, feel free to respond to that message and out team would be happy to help.  

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company added a electric trimmer to my order that I did not order or was interested in the cost of this device was $***** And with many of e-mail still no result to clear up this matter I would like a refund of ***** and any tax or additional charges.

  Business Response

  Date: 02/07/2025

  Sorry for the trouble. It looks like our colleague **** responded to your request via email yesterday and refunded you for the trimmer in the box. You should see this refund in your bank statement in a few business days. If you have any other questions/concerns feel free to respond to the email with **** and they would be happy to help. 

• Initial Complaint

  Date:01/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding an issue with Dollar Shave Club. I initially purchased a set of razor blades for $5 and was under the impression that it was a one-time purchase without any subscription. However, I was unexpectedly charged $12 for an additional order of 6 blades. This charge was not disclosed or anticipated. I contacted Dollar Shave Club to request a refund, cancel the order, and terminate any subscription, but I have not received a refund. Additionally, I am unable to log in to my account because the password reset email never arrives in my inbox (email: *********************** This has further prevented me from managing my account or resolving the issue myself. I am very disappointed with the lack of transparency regarding their subscription practices and the difficulty in accessing my account to address this matter. I request immediate action to process my refund, ensure my account is accessible, and terminate any subscription associated with my account.

  Business Response

  Date: 01/21/2025

  Sorry for the trouble. We are a subscription service, so when you signed up for the $5 starter set, you were also signing up for a subscription. It outlines how it works on the page. It looks like our colleague **** responded to your request via email today and refunded you for the second order and cancelled your subscription. You will no longer be billed or shipped anything automatically going forward. If you need any other help, feel free to respond to that email with **** and she would be happy to help out.