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Business Profile

Games

Meta Store

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Games.

Important information

Complaints

This profile includes complaints for Meta Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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Meta Store has 5 locations, listed below.

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    Customer Complaints Summary

    • 388 total complaints in the last 3 years.
    • 152 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/30/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never received my order ***************. I contacted support July 21 and was told to wait 7 days. After waiting 7 days and contacted again was told to wait again but this time with no time frame. It has been 7 days since I first contacted support but still I have not gotten anywhere. I would like a resolution please.

      Business Response

      Date: 08/03/2022

      Unfortunately a technical issue delayed the processing of ********* refund for their lost order. However, we're happy to confirm that the error has now been resolved. Today (August 3rd) a member of our team contacted ******* via email to confirm that their full refund is now processing. The Meta Store Support team apologizes for the poor experience and not setting clear expectations regarding a resolution. If ******* doesn't receive their refund in the estimated timeframe, we kindly ask that they reach out to our support team for assistance.

      Customer Answer

      Date: 08/04/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:07/28/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,For 2 months I've been having issues with my Oculus Quest 2 and have reached out mulitple times to Oculus. The website is very limited on contact information, the phone number on their sites is a recording and cuts off at the end. The email provided ********************************** I've used to email them the issues I've had and have not recieved a reply. I emailed them again today and I'm not confident I'll get a reply any time soon. I'm looking to get this resolved since the cost was significant for me.

      Business Response

      Date: 08/02/2022

      The Meta Store Support team has only received one email from Blenda's ********************* email address on Thursday July 28th. This email regarding issues with a Quest 2 controller was responded to in less than 24 hours. We've provided ****** with troubleshooting instructions and are waiting for their response.

      Customer Answer

      Date: 08/03/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and the troubleshooting instructions did not work nor did it resolve my issue.
      Sincerely,

      *****************************

    • Initial Complaint

      Date:07/28/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my son the oculus quest 2 in January for his birthday. In March the headset microphone stopped working but my son didn't tell me. Fast forward to July 1 the right controller stopped working altogether no lights no anything. I filed a ticket and was told to return both headset and controller was given a return label and sent them both out together. I was notified that my package was received and that they sent out the replacements. I only received the right controller they tell me that my headset is lost and that the logistics team is attempting to locate it. It was been 2 weeks with nothing. I email them daily only to be told that they will update me whenever they find it, they tell me they're at the mercy of the warehouse. I have never been so disappointed in my life with such a unorganized company. I saved every email and everything else I just want my headset

      Business Response

      Date: 08/08/2022

      The Meta Store Support team takes full responsibility for Yulia's poor replacement experience and we sincerely apologize for the delayed resolution. We've confirmed that instead of waiting for our warehouse team to locate Yulia's son's headset, a replacement order has been arranged. We've also provided Yulia with a $50 Oculus store credit as compensation. A member of our team is monitoring the status of Yulia's replacement order to make sure it is shipped as soon as possible.

      Customer Answer

      Date: 08/09/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

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