Complaints

This profile includes complaints for Meta Store's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Meta Store has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Meta Store

  1 Hacker Way Menlo Park, CA 94025-1456

• 

  Facebook Reality Labs

  4420 Bayard St Ste 100 Oakland, PA 15213-1530

• 

  Facebook Reality Labs

  4720 Forbes Ave Oakland, PA 15213-3701

• 

  Facebook Reality Labs

  131 15th St Pittsburgh, PA 15222-4265

• 

  Meta Store

  19800 MacArthur Blvd #450 Irvine, CA 92612

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 05/13/2025

  Hi BBB Team! 

  I understand that customer's having issues in redeeming the exclusive game namely Batman: Arkham Shadow included upon the purchase of their Meta Quest device. I know how this affects their overall VR experience, so I'll happily help!

  As I checked, there hasn't been any support case opened by the customer. With that in mind, kindly inform the customer to open a support case with us so that we can help resolve this matter. Additionally, please set proper expectations that once they've created a support case, we will require information to help authenticate their account.

  Kindly redirect customer to this link in contacting either email or live support: **********************************

  Thanks Team! 

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23311830
  
  I am rejecting this response because:

  I have asked them to give me updates on what they are doing, what they ate suspecting, also If they could transfer my items to a new email account. I get no answers. I continue to get generic responses and they also have told me my request auto closed. I cannot get anyone to actually talk to me about my son and my account. 
  
  Sincerely,
  
  ****** ******

  ed. I understand your concern, and I want to assure you that we're here to assist you. Your case may have been automatically closed by the system due to inactivity or standard process, but this does not mean the issue is resolved if you 're still experiencing difficulties. Id be happy to reopen your case and continue working toward a solution. Please confirm any updates on the issue, and we'll make sure to address it promptly. In the mean time, if you have any further questions or require immediate assistance, please do not hesitate to contact us. I received 3 other emails on May 7th telling me they would be working on this. I first contacted them February 24th 2025 and they have not resolved the issue or told me why they have blocked my account. We both have done everything they have asked and now they do not give any solution only to continue to wait.

  Business Response

  Date: 05/10/2025

  Hi, I would like to start by apologizing for any inconvenience the complainant may have experienced.
  

  After reviewing the provided details, I see that the complainant has an active customer support case (#********* regarding their concern about being unable to make digital purchases on their account.

  We understand the importance of purchasing games. However, please inform the complainant that the aforementioned case has been forwarded to our team for investigation. Our team has discovered that multiple customers are experiencing the same issue. Please reassure the complainant that our engineering team is aware of this and is currently working on a resolution.

  In the meantime, we kindly request their extended patience and understanding while awaiting an update on the case.

  To avoid confusion and ensure efficient communication, please advise the complainant to reply to or wait for updates on the existing case rather than creating a new one.

  Thank you!

  Business Response

  Date: 05/13/2025

  Hi there,

  We apologize for the inconvenience this caused to the complainant. 

  We understand that the complainant wants to transfer the games on their new account. However, we would like to let them know that we don't have a tool to transfer games from one account to another.

  However, we want to let the complainant know that our engineering team is actively working on resolving the issue and we're making good progress. We'll be in touch with their active support case soon as we have any updates.

  We appreciate their patience and understanding during this time. Please know that we haven't forgotten about them and are doing everything possible to get things back up and running as quickly as possible.

  Best Regards,

  
  

  Customer Answer

  Date: 05/17/2025

   
  Complaint: 23311830
  
  I am rejecting this response because:

  The response they are giving Since February. They do not give any updates without being asked and they are still telling me my case was auto closed. I waited before I answered this to see if I would hear more from them about the situation. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23298721
  
  I received an email from **** with their proposed solution and I replied to them. The email thread is attached.
  
  Asking me to return my device for a full refund and then reorder the product is not how you resolve a problem made on Meta's end. I just want the 2 year subscription that I in good faith paid for applied to the device I was sent. The fact that some stranger received the two-year subscription that I paid for is not my problem either.
  
  Sincerely,
  
  **** ********hing screenshots and chat transcripts for reference.

  Business Response

  Date: 05/08/2025

  We were able to locate the customer's case, and requested the ticket get escalated to be handled by another team. Due to the nature of the bundle that they ordered, we are unable to just refund the Meta Horizon+ (formerly Meta Quest+), so another solution will need to be presented. They should make sure to work with the agent who will be handling their case going forward.

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23298721
  
  I am rejecting this response because:

  I am continuing to work with the specialist at **** to reach a resolution and appreciate their recent efforts. However, since the subscription and warranty have not yet been applied to my account, I do not consider this matter resolved.
  
  At this time, I do not need the BBB to take further action, but I would prefer to keep the case open so I can continue to document progress. I will update and close the complaint once the issue is fully resolved.

  Sincerely,
  
  **** ********

  Business Response

  Date: 05/09/2025

  At this point, the customer needs to work with the agent who is handling their case, and that agent will explore all available options to resolve the customers complaint and ensure they get what they paid for. The case is active and on-going.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23286433

  I am rejecting this response because, as Ive stated multiple times in my emails and messages, I only used the projector box to package the ** headset and its accessories. It is completely false that a projector was includedI never received one. What I received was a box containing a small black item, not a projector.

  
  Furthermore, I have text messages with my neighbor from the day the package was delivered, confirming that I reused the projector box solely for shipping. It makes absolutely no sense that I would send a $400 projector instead of the $400 ** headset. On top of that, I had to purchase a replacement headset myself, which cost me another $500.

  
  Ive provided all the supporting evidence and documentation proving that I shipped my ** headset. The **** representative continuously changed their story they didn't even look in the box one it arrived until i emailed them to do so  in each of the more than 60 emails Ive exchanged with them. First, they claimed it was a projector, then an empty box, then a battery pack, and finally claimed they never received it at all.

  This company has been entirely inconsistent and dishonest throughout this process.
  If it werent for the fact that my bunkmates had invested money into this product alongside me, I never would have bought a second one.

  
  Sincerely,
  
  ******* ****

  was sent. I have tried repeatedly to resolve this with Meta directly, but they have been unhelpful, dismissive, and are now refusing to honor their original agreement.This is unacceptable customer service and leaves me without the product I paid for, despite complying fully with their return and replacement process. I am requesting that **** immediately:Acknowledge receipt of my returned headset based on the proof provided.Fulfill their original promise by sending me a replacement headset.Apologize for the delay and mishandling of this matter.I hope that by filing this complaint through the BBB, **** will finally take this issue seriously and resolve it promptly.Thank you for your time and assistance.

  Business Response

  Date: 05/05/2025

  Hi BBB Team! 

  On behalf of the Meta Store Support team, I have thoroughly reviewed the case and understand that the customer is looking for their replacement device. However, after carefully checking and coordinating with our logistics team, I can confirm that the warehouse received a portable projector instead of a Quest 3 device. Upon reviewing the thread of conversation we had with the customer via the support case, it appears that the customer claims they no longer have the original box and therefore used the projector's box for their return. The customer insists that the equipment itself is inside the box when opened, but our logistics team confirmed otherwise.

  Our records shows that the replacement was created last March 8th, handed over to the courier on March 16th and arrived at our warehouse March 20th and got cancelled on March 25th for the reason that warehouse received a Non-Meta item, specifically a box of ********* Projector with **************** inside. As a result, the warehouse shipped the package back to the customer.

   I understand how customer's upset with how things went through because if I were on their shoes, I'd also feel the same. However, if they believe that they received an incorrect item and insists that they sent it the headset back as instructed, I do recommend getting in touch with their courier for further clarifications as we're only referencing the information we had from the logistics team as well which has direct contact with the warehouse. 

  Thanks Team!

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23286433
  I am formally rejecting your response regarding my replacement request. The item that was returned to me was a portable battery, not a projector, and certainly not the ** glasses I originally sent.
  
  
  I have clear proof that the item I sent was my ** headset. Therefore, I am requesting that you provide evidence or proof that a projector was sent back to me, as you claim.
  
  
  Until this is resolved properly, I consider this matter unresolved and expect a prompt and accurate correction.
  
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 05/06/2025

  Hi,

  I would like to start by apologizing for any inconvenience the complainant may have experienced. We understand the importance of receiving orders in a timely manner, especially during this time.

  However, the aforementioned report has been forwarded to our dedicated team for investigation. They discovered and confirmed that our warehouse received a portable projector instead of a Meta Quest 3 512GB device. We know how important this is for the complainant. Please advise them to reach out and coordinate with the courier for further checking and assure them that once they have the actual device, we will be happy to arrange a new replacement.

  Thank you!
  

• Initial Complaint

  Date:04/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased meta store credit on February 24th, when I entered my credit card information, I selected the box that said to not use my card for future charges. Then I started all these charges on my charge that I didnt authorize. I filed a dispute with my credit card company and after an investigation they deemed my claim valid. I was refunded the charges. Now my meta store account is locked and I added $75 to it via gift card. This is so my card wont ever get charged like that again. They wont allow me to use it. Its already been purchased and uploaded. They essentially stole my money. I want my account unlocked.

  Business Response

  Date: 05/09/2025

  Hi, I would like to start by apologizing for any inconvenience the complainant may have experienced. After reviewing the provided details, I see that the complainant has had a ticket with our support team, which we have provided multiple workarounds to help resolve the issue with their digital transactions.

  We understand the importance of purchasing applications for their account, especially as the complainant wanted to enjoy and play their favorite applications. Upon further review, we can see here that they had made a recent purchase on a specific application. Can we please confirm with the complainant whether they have already purchased the applications in question or they still experiencing the issue?

  If the issue still persists, we would like to ask and recommend that the complainant use an alternative payment method. Thank you!
  

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23249235
  
  I am rejecting this response because: I have already paid for the out of warranty controller. I will attach the latest bank statement again. I also attached the email confirmation again to backup everything I have already said. I have no need or ability to provide a bank statement beyond 4/15. I made the purchase on 4/2 and I've confirmed with the bank they do no hold authorizations for over a month, and that the data shown on the statement is a charge and NOT a preauthorization, or authorization. I saw again, ship the controller or please refund me. This is the worst customer service I have ever seen. I have highlighted the purchase for 4/02 on the statement for you.
  
  Sincerely,
  
  ***** *******unable to find the payment on their end. I have sent them the bank records showing the payment being processed to three different people. The email chain has about six or seven different people in it saying that they are working on my case. I told them, after 5 months of waiting, that I would file a complaint with BBB if they didn't either refund me the money or send me the controller. They have literally taken my money and are refusing to send me the controller. They have stolen money from me. Please help me get this resolved. I will forward all the necessary documents to you.

  Business Response

  Date: 05/06/2025

  Hi, I would like to start by apologizing for any inconvenience the complainant may have experienced. After reviewing the provided details, I see that the complainant has an active customer support case (#********* regarding their concern about their out-of-warranty replacement order, which still lacks tracking information despite them having returned their right controller.

  We understand the importance of receiving orders in a timely manner, especially during this time. We are doing our best to deliver them as soon as possible. However, there are unforeseen circumstances beyond our control that may cause delays.

  The aforementioned case has been forwarded to our dedicated team for investigation. They discovered that the out-of-warranty replacement order was held due to transaction issues. We confirmed that the payment the complainant mentioned is still an authorization and not an actual charge. For us to look into this further, please have the complainant include the transaction from April 20th to 25th, just to see the complete attempted charge they mentioned took place on April 22nd. Please also have the complainant send this necessary information to the active case they have with us and continue communication through the case.

  To avoid confusion and ensure efficient communication, please advise the complainant to reply to or wait for updates on the existing case rather than creating a new one.

  Thank you!

  
  

  Business Response

  Date: 05/13/2025

  We apologize for any inconvenience caused to the complainant and appreciate your patience as we investigate this matter further.

  To summarize, our dedicated team has reviewed the case and found that the out-of-warranty replacement order was delayed due to transaction issues. We've confirmed that the payment mentioned by the complainant is still an authorization and not a completed charge. To proceed with our investigation, we kindly request that the complainant provide us with their transaction records from April 20th to 25th, which will help us verify the attempted charge on April 22nd. Please have them submit this information through their existing case with us, rather than creating a new one.

  This will ensure that all communication and updates are consolidated in one place, avoiding any confusion and allowing us to respond more efficiently.

  Thank you for your cooperation and assistance in resolving this matter.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23249235
  
  I am rejecting this response because:

  There will be no charges on my bank statement from meta. To satisfy their demands I will provide that bank statement as soon as it's available through BBB. I would like a guarantee of a resolution if I provide the bank statement and there is no authorized or pending charges from meta from the 20th through the 25th. 

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Meta quest 3. After two months of use, the device became faulty and will not allow us to switch from one game another. I have spent the last three months trying to work out the situation with meta-quest. Meta-quest is only available by chat and email and I can get no customer service to call me. Almost every time that I contact them, I get a new customer service person who makes me relay all of the same information back to them. I even sent my device back to them and got a refurbished device, but that has not fixed the situation and nobody can explain why theres a problem. At this point all I really need is my money back. I can return the device but meta-quest refuses to acknowledge my complaint and handle situation. I have all of the documentation of chats emails exchanges between us that show that they are completely incapable of solving my problem and refuse to refund my money.

  Business Response

  Date: 05/05/2025

  Hi, I would like to start by apologizing for any inconvenience the complainant may have experienced. Please inform the complainant that we understand how frustrating the issue they have experienced with their replacement device is.
  

  With this, please inform the complainant that we will be coordinating with our team for further review and exploring options we can provide.
  

  In the meantime, we kindly ask for their extended patience and understanding while awaiting an update on the case. Thank you.
  

• Initial Complaint

  Date:04/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was falsely charged 4 times for $15.00 each at 1:31- 1:33 pm EST today

  Business Response

  Date: 04/25/2025

  Hi BBB Team! 

  On behalf of the Meta Quest Store Support team, I understand that customer's reporting about four unauthorized charges that took place using their Cash Card App. Upon checking their attached screenshots, it appears that these charges are from Meta Pay and customer don't have any Meta Horizon accounts or device. It's worth noting that ******** is a rebranded version of ******** Pay and is used across various Meta platforms and not specifically tied to Meta Quest, which is a separate product line focused on virtual reality. 

  We're unable to refund these charges. Kindly redirect customer Meta Pay Customer Support: ******************************************************************************** or *********************************************

  Thanks Team! 

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So, I recently try to make a purchase from my Meta Quest 3s. I and I received and error message saying the payment wasn't accepted due to there being suspicious activity on my account. I contacted support multiple times and it's still been unresolved. This has been going on for approximately 4 days as of writing this.

  Business Response

  Date: 04/12/2025

  Hi BBB Team, 

  Greetings from Meta Store Support! 

  It appears that the customer is trying to make a purchase on their account but has encountered an error message. We understand the importance of being able to make purchases in our Meta Store. We appreciate the customer providing a screenshot of the error message received, along with the necessary authentication, which will help us review their concern further.

  We have noted that the customer has recently reached out to us and opened several tickets. Please inform them that we are still diligently reviewing this issue with our team. To ensure prompt assistance, kindly request that they contact us through their most active and recent ticket. We will be happy to assist them as soon as we can. 

  Thanks you! 

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23186736
  
  I am rejecting this response because:

  It seems from the response, that even though the glasses are advertised as working with Android/******** the respondent seems to be putting the blame on me. The phone was purchased directly from the ******* store in Feb/March 2024. I am not asking for a refund or to replace the glasses again. I want the glasses to function as advertised.

  My son and I went to a ******* game tonight and the guy in front of me was wearing a pair of Meta Ray-Bans. I asked him how he liked them and he said he absolutely loves them. I told him I was not able to get my glasses to sync with my phone for calls. He told me he had the same issues and took it to some eye glass store (I forget the name of the store) and that knowledgeable person was able to easily fix his issue. He also said his wife had the same issue with her glasses and the same eye glass store fixed hers as well. This tells me **** has not trained their staff well enough and do not care enough about their customers to pick up the phone to get this issue resolved.
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 04/11/2025

  Hi Team! 

  We're able to understand that customer's having issues pairing their glasses to their device. We know how this is important and we appreciate customer for doing troubleshooting steps on their end. However, it appears to me that customer's using a Motorela Edge 2022 as their device. See, ******** Edge 2022 may not be fully compatible with ******* Meta smart glasses. There have been users experiencing connectivity issues with ******** devices, particularly with audio features and Bluetooth pairing. Kindly inform customer about devices that are compatible with ******* Meta glasses. 

  We apologize for the inconvenience this has caused to our customer, really and truly. At the same time, we'd like to properly inform customer that we only offer refund for glasses that are directly purchased through Meta Store. I took note that customer purchased theirs from Bass Pro Shop (BPS) in **************** but upon checking, it's not one of our authorized retailers unfortunately, so any return requests, customer should be redirected back to the ********************** they bought it from. 

  However, I have the impression that customer don't like to go through the process of returns but rather a fix for their glasses, so while customer's experiencing compatibility limitations, let's at least walk customer through in factory resetting their glasses and attempt to pair them again. If possible, try pairing the glasses with a different supported device to see if the issue still persists. 

  Thanks Team! 

  Business Response

  Date: 04/14/2025

  Hi Team! 

  On behalf of Meta Store Support team, we're sorry to hear that customer had the impression that we don't care enough about their issue. We do care and hope nothing else but for customer to enjoy their glasses as much as we do and we understand that customer's not in any way looking for return options.

   However, ******* glasses are not universally compatible with all Android devices, including some ******** models. Smart glasses are known to be incompatible with lower-end Android devices, which may lack support for certain features used by the glasses such as calls. The official compatibility list includes devices from brands like ******* (********** and above & with location services enabled), ****** Pixel, and iPhone (running iOS 14.4 and above). We'll take note of this and get in touch with ******* to look for possible expansions of compatible devices, so that it would be available for everyone's use. 

  To look for the best possible solution, we recommend customer to try another device that's currently compatible with ******* Meta glasses. Here's the link's URL for their reference: **************************************************

  Moreover, if they need help with setting it up and encountered the same issue, please feel free to reach out to either Meta/***-Ban Support team and we'd be more than happy to assist them all throughout, so that they can use their glasses to their heart's content. 

  Thanks! 

  Customer Answer

  Date: 04/16/2025

   
  Complaint: 23186736
  
  I am rejecting this response because:

  Does meta even read the complaint? THIS IS MY 12TH TIME reaching out to try to get meta or ray ban to contact me directly. I have tried to contact both parties to no avail. That is the reason for filing the complaint because YOU WONT CALL ME BACK! I want the glasses to work as advertised! If they dont work with certain phones, it should be on the box and in disclaimers. This is a crappy way to treat people. It seems the only resolution is to return the glasses to the place I bought them and get my money back. 
  
  Sincerely,
  
  **** *******

  ************