Internet Services
InstagramInformation and Alerts
Service Area
- Menlo Park, CA
Alert Details
This business has 3 alerts.
Pattern of Complaints
Instagram came to BBB’s attention in January 2013. A review of complaints was done in June 2025. Based on our review, this company exhibits a recurring pattern of customer complaints involving account terminations—either for alleged violations that users assert they did not commit, or without prior notice or explanation. Additionally, there are concerns regarding the use of automated systems that restrict user accounts based on inaccurate or unverified assumptions. Users who have attempted to seek support or submit appeals frequently report receiving no response or encountering automatic denials.
BBB is attempting to reach out to Instagram to address the above concern. To date, the BBB has not received a response.
Government Action: BBB reports on known government actions involving business’ marketplace conduct: 1
Calif. Attorney General case 4-23-cv-054448
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On October 24, 2023, the California Attorney General filed a lawsuit against Meta Platforms, Inc., Instagram LLC, Meta Payments, Inc. and Meta Platform Technologies LLC. (Case 4-23-cv-054448).
The lawsuit is the result of an investigation opened in November 2021 and alleges that Meta violated the Children’s Online Privacy Protection Act (COPPA), California's False Advertising Law (FAL) and California’s Unfair Competition Law (UCL). According to the complaint, Meta's misconduct includes creating a business model focused on maximizing young users’ time on its platforms, employing harmful and psychologically manipulative platform features while misleading the public about the safety of those features, publishing reports that present misleadingly low rates of user harms, and refusing to address harms while continuing to conceal and downplay its platforms' adverse effects.
Government Action: BBB reports on known government actions involving business’ marketplace conduct: 2
State of New Mexico vs Meta Platforms.
The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.
On December 6, 2023, the New Mexico Attorney General filed a lawsuit against Meta Platforms, Inc., Instagram LLC, and Facebook Holdings, LLC (Case D-101-CV-202302838).
The lawsuit is concerning the safety and protection for minors from predators and child pornography and allegations that Meta fails to remove Child Sexual Abuse Material (CSAM) across its platforms. Furthermore, the New Mexico Attorney General alleges the office has evidence that the platforms have:
Proactively served and directed the underage users to broadcast sexually explicit images.
Enabled adults to find and contact minors into providing sexually explicit content.
Invitations to join unmoderated Facebook groups for the intent of commercial sex.
Allowed the distribution and sharing of child pornography on their platforms (Facebook and Instagram)
Allowed a fictitious mother to offer her daughter who is a minor to solicit to sex traffickers and to create a professional page to share advertising revenue.
The case is currently pending.
Important Information
Customer Complaint
BBB’s business profile for Instagram was created in January 2013. A review of Instagram complaints was completed in April 2025. Complaints on file state issues with users' accounts being restricted and concerns of compromised accounts.
Users are encouraged to review the Terms of Use and Community Guidelines.
For compromised accounts, please visit Hacked Instagram Account.
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