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Business Profile

Internet Services

Instagram

This business is NOT BBB Accredited.

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This business has 3 alerts

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Important information

  • Customer Complaint:

    BBB’s business profile for Instagram was created in January 2013. A review of Instagram complaints was completed in April 2025. Complaints on file state issues with users' accounts being restricted and concerns of compromised accounts.

    Users are encouraged to review the Terms of Use and Community Guidelines.

    For compromised accounts, please visit Hacked Instagram Account.


Complaints

This profile includes complaints for Instagram's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Instagram has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Instagram

      1601 Willow Road Law Enforcement Response Team Menlo Park, CA 94025

    • Instagram

      181 South Park Street San Francisco, CA 94107

    Customer Complaints Summary

    • 2,035 total complaints in the last 3 years.
    • 807 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hello Instagram I have had nothing but problem using Instagram i want my account deleted *************** as you Guys said it was accidentaly Compermainsed when it was not

      Customer Answer

      Date: 07/16/2025

      Hello i filed a complaint aginst Instagram problem.sloved please close complaint

    • Initial Complaint

      Date:06/30/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account @********* was falsely disabled on the 6th June 2025 for alleged violation of *** but I did not break any community guidelines; this appears to be the result of faulty AI moderation for CSE, which is a disgusting accusation for Meta to give. Its affecting my mental health a lot, Ive been going through therapy and lost all my contact with loved ones. Im lonely. Im in isolation because **** itself. I wanted to end my life. Thousands of other users have faced identical wrongful bans, showing a systemic issue. Under UK GDPR Article 15 (right of access) and Article 22 (rights regarding automated decision-making), Metas automated disabling of accounts without proper human review or explanation is unlawful. I request immediate reinstatement of my account and an investigation into ***** unfair and illegal moderation practices. Please do something, I feel like killing myself.

    • Initial Complaint

      Date:06/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After many attempts to contact Instagram for help, I could not find a way to do it. There is no way to contact a real person and all forms have limited choices to input, this does not allow me to explain my issue. I would like to see if BBB can get a message to Instagram so that I might get my issue fixed. Please see attachment in Uploading Supporting Documents

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issue: My Instagram account (@********* was permanently suspended without fair opportunity to appeal, and despite multiple contacts to Meta/Instagram, Ive been denied any path to recovery. The account was compromised by unauthorized software, not by user misconduct.Desired Outcome: A manual review of the account; an opportunity to verify ownership; a clear explanation of any violations; and reinstatement of the account if no actual user violation is ************** Name: Meta Platforms, ********* used on account: *************************

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Instagram account, @yujisrighteyebrow, was wrongfully disabled for the reasoning of "Child exploitation, abuse and nudity". I have done NOTHING of the sort. I started this account when I was 18 (I am 19 now) and since then I have mostly posted pictures of my life (such as places I go to, things I do), selfies (which have never devolved to ******. I am still clothed in all of my pictures), and my thoughts, such as those seen on *******/X. I have never supported child exploitation or anything resembling such a horrid thing, and this level of accusation from Instagram is damaging to the reputation, alongside me losing all the things I've shared with that account. I used that account as a means of documenting my life and my progress healing from certain things. It is my online diary. I would never use it as a means to harm anyone in any manner, and the fact that I may lose it saddens me deeply.I have already submitted an appeal, alongside verification that I am in fact the sole owner of this account, however with the kind of ridiculous accusation that "Child exploitation, abuse and nudity" brings, I may never recover my account. I sincerely request that my account be restored to its original status, because there are dozens of accounts that send me unsolicited photos of pornographic content, most of which I have reported, but to no avail. The automation system Instagram users falsely removes genuine accounts (even those who have not posted in years), yet disturbing accounts with ill intent crawl about. Please do something. I am willing to provide verification that I own this account, alongside my phone number, email, government ID and whatever else necessary.

    • Initial Complaint

      Date:06/28/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was wrongfully suspended from Instagram, I was then removed from my account which had access to my personal data and messages. I filed an appeal to Instagram to get my account back. I understand and respect Instagrams community guidelines. My account was incorrectly flagged for impersonation- I am ********* ********** and this is my personal account @lillibeth_w I use this account to share moments with my friends and family. Only I have access to this account. My account was then disabled, after appealing. I had no prior warnings that my account was going to be suspended. I do not have access to my account or my data and messages. I would like the account back.

    • Initial Complaint

      Date:06/28/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Instagram has falsely accused me of being involved in sexually explicit content which was never posted on my page and I was never involved with. They then banned my account which had 1400 followers, many of whom I have contact with only through instagram. I am a musician and my instagram page is wildly important for business purposes and social networking in the recording industry and live music industry. My account also had videos posted showcasing me playing guitar in live settings that are now completely lost unless I gain my account back. This false flagging and ban have already alienated my business opportunities and communication abilities. Ive attempted to contact them through every possible network but nothing seems to change, please help me. The account was vincent_anderson_7 and was under the email *******************

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern,I am requesting assitance to restore my instgram account with over ***** followers @pzates . It was wrongfully suspended due to an illegitimate link to another account that was suspended, @vincent_anderson_7 . I reached out to Instagram support as well as the official Instagram account and have not received any help from them. I am a musician using Instagram professionally to reach out to venues and artists, I am a law abiding citizen, and I had no involvement in any violations. This will and has effected my professional life heavily, please review and reinstate the account. I have provided identification proving that I am a legitimatehumanbeing. Sincerely, *************

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently request a thorough review and reinstatement of my Instagram account, @diiiamonnnd, which was recently disabled again without warning or explanationnot even 12 hours after it had just been successfully reactivated following a prior incorrect disablement.This recurring issue has been deeply frustrating and emotionally exhausting. Before I temporarily deactivated the account myself for a personal break, the account was in perfect standing. All features were functioning properly, and no violations were shown in the account status. Upon reactivating, my account was unexpectedly disabled again, despite no policy violations or suspicious activity.This pattern of mass disabling seems to be affecting many users unfairly. Ive attempted multiple times to appeal and get support through various channels, but I havent received any response or resolution. The lack of communication from Instagram has made this process even more distressing, especially because the account holds significant personal and professional value to **** respectfully request that Instagram:******** my account history and recent activity;2.Provide a clear reason, if any, for the repeated disabling;3.Reinstate my account promptly if no legitimate violations are found.

    • Initial Complaint

      Date:06/27/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Instagram has absolutely zero way of reaching out to a human for support. Monday the 23rd, 3 of my instagram accounts were suspended for absolutely no reason other than for going against Instagram terms of service/************* like to state I was wrongfully terminated from their app. I appealed each wrongful suspension immediately.Within a couple hours, one account was permanently suspended. An account where I post photos of friends and family. I hardly even direct message on this account. Gone. How do I tell a human at Instagram this was an error? I cant. They have no contact information or way of reaching ****** two other accounts? 9 and 8 years since being created respectively. Ive never had an issue. Ive resolved issues and had my share of content removed. In the distant ******** many years later, I have deleted old comments, and stopped posting anything remotely controversial. I keep both accounts up to talk to long distance friends who only use Instagram, and in memory of my dead friend, one of the remaining direct messages we had open. ALL GONE.I am an adult, I have posted nothing against their terms of service, I have not gone against their guidelines at all. I REQUEST my three accounts be reinstated immediately as I have done NO WRONG.

    Instagram is NOT a BBB Accredited Business.

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