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Ava
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BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As of December 2022, Ava Finance has limited my spending limit on my credit account without merit. My spending limit has increased monthly with Ava Finance, from the date I started using their products(credit builder loan, and credit card for the last 7 months). I have not been late on either my credit card account nor my credit builder loan account with **********************. Ava Finance has not provided a detailed explanation of how they have changed the access to the $2500 credit limit that is offered. My spending limit, up until December 2022, has increased to nearly $300. It is now $113. This change has been made by Ava Finance without merit. The responses they have provided me, does not explain how someone who has never been late on a payment, should be negatively affected. Their terms of service has not been updated. In addition to me using all of their products, I also pay a monthly subscription fee of $6. I would like for Ava to reinstate my previous spending limit, and continue to allow for my spending limit to increase, following my on-time payments. I would also like for Ava Finance to provide me an updated Terms of Service that explains how someones spending limit can decrease after no history of late payments. I would also like to report that Ava Finance has failed to provide credit card statements and loan statements. I do not know when my statement dates are. Therefore, I am unable to determine when Ava Finance will report my activity to the credit bureaus. I have been negatively affected by this because there has been a balance on my credit report, from Ava Finance. I would also like a refund of the monthly subscription amount of $6, for each month that I am not provided statements for my accounts (7 months, going on 8 months now). I requested statements from Ava Finance, and they have failed to provide legitimate statements to me.

    Business Response

    Date: 06/06/2023

    Hi,

    We checked with our internal customer service records and this issue has been resolved since you filed the complaint.

    Please reach out to ************************************ if you have any further questions.

    Regards

  • Initial Complaint

    Date:09/18/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ava is reporting accounts not accurate on my report and I don't know how they got on my credit report. Closed and open account reporting to different credit bureaus. There very damaging and offensive. The law states I have Rights to privacy and a consumer **************** cannot furnish information without my written instruction. *************** a section 2.

    Business Response

    Date: 09/26/2022

    Hi *******,

     

    Your Ava account was opened as requested by you. They have also been closed now based on your request. Please let us know if you need anything else from us.

     

    Regards

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