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Business Profile

Computer Hardware

NZXT

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Reviews

Customer Review Ratings

1.27

Average of 22 Customer Reviews

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Review Details

  • Joshua S

    Date: 12/19/2022

    I bought a computer that used the Kraken M22 for cooling. The M22 has a known defect that causes it to fail in about a year's time, and mine failed. I talked to tech support to get a replacement, and since this is my work computer, I was told I could to an advance **** where I send them money, they send me a Kraken 120, and when I send the defective M22 back, I get my money back. I was told it would process in three days, when they got my money. I send my money, I wait three days, reply on the email chain that I had sent the money, and complete silence. I talk to tech support again, and apparently nobody had done anything with the ticket. So that CSR says he's starting the process for the **** and that I'll have to wait three more days. I wait four and complete silence. I talk to support again, and they just say they're busy, and to wait two more days. I wait two more days, and NOTHING. This company has a ton of bad reviews on a bunch of sites for unresponsive customer service. I cancelled the **** and I now get to wait 10 days for them to decide whether or not they want to give me money back for the equipment I never received. This company is the worst. Don't buy from them, ever.

  • Benjamin S

    Date: 10/29/2022

    Benjamin S

    Date: 10/29/2022

    Great products, terrible support. NZXT products are amazing, just order them through Amazon, literally anywhere else other than the NZXT Website. **************** is terrible, assuming they ever even respond! The website also doesn't save sign ins, and the support section of the website signs you out again for no reason.

    NZXT

    Date: 11/01/2022

    Hi Benjamin,

    We are incredibly sorry for the poor customer service you experienced with your purchase. This is never something we want any customer to experience and we apologize that you had to endure this.

    We'll be attempting to locate your ticket to assist you, but please feel free to hop into live chat on the bottom right corner on our website or contact us via phone at +X XXX XXX XXXX for much faster service.

    We hope you have a great rest of your week.

    Kind regards,
    NZXT

NZXT is NOT a BBB Accredited Business.

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