Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of service: 2/7/25 Charges: $710.00 Two techs from Klaus and Sons installed new faucets in the bathroom of our primary bedroom. The flow on both seemed slow. I called the company three times to ask to speak with a supervisor. He was never available and despite messages, never called back. I have had to contact another company to assess the problem.
Business Response
Date: 02/18/2025
***** spoke to *** ****** last Friday. Apparently they both were missing each others phone calls. *** ****** would like to know how to remove the complaint. Any chance you can respond back to *** ******?
Thank you,
***** ******** - Office Manager
Customer Answer
Date: 02/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ******** and find that their resolution is satisfactory to me. The plumbers from Klaus and Sons are here now and are installing faucets and making repairs.
Regards,
*** *******
Initial Complaint
Date:05/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I needed to get my house re-piped. It cost $12,500.00 including the patching. They came last Friday, it was patched the next day. They moved the washing machine for the re-pipe and patching.The problem is that my washing machine has been filling up with water while not in use. The water accumulates inside the washing machine. Prior to the re-piping on April 28, 2024, there were zero problems with the washing machine. In fact, it still works fine except for the accumulation of water while not in use. I called ***************************** to report this unusual situation. The young lady said *** will come out and look it but he will probably tell you to call an appliance repairman. I did not like the fact that she was preparing me for the bad news. How would she know unless they have had similar situations in the past???So *** comes out, I show him the water accumulated in the washing machine. We turned it on and set the machine for a 15 minute cycle. We watched the water drain and the washing machine worked perfectly fine. The inside of the washing machine no longer had the standing water. *** barely looked at the washing machine and said it was not anything they did. *** started to speculate that it could be a switch or a valve or an actuator in the washing machine and it was a coincidence that the problem started at the same time of the re-pipe. I continued to re-mined him that it was in perfect working order prior to the pipes were changed.I previously used ***************************** but no more! Do yourself a favor and don't let them damage your property while they do a job. Very expensive ****** for me.Business Response
Date: 05/15/2024
Thank you for forwarding ************************* complaint. We have resolved this issue with ********************* as follows.
The problem was not our work. **** was happy with that. The problem was his washing machine did not work properly after the repipe. I told **** to get a repair man out and I would pay for it. **** did get his repair man out and he told **** it was not anything we did as far as he could tell. So I agreed with **** (owner) to pay $250.00 towards the service call. **** was happy with that.
Customer Answer
Date: 05/21/2024
Better Business Bureau:
Please close out this BBB complaint. The business made it right. Thank you for your help.
Klaus & Sons Plumbing Heating & Air Conditioning is BBB Accredited.
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