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Business Profile

Weatherization

Quality Conservation Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Weatherization.

Complaints

This profile includes complaints for Quality Conservation Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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Quality Conservation Services has 2 locations, listed below.

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    • Quality Conservation Services

      4751 Arrow Hwy Montclair, CA 91763-1209

    • Quality Conservation Services

      15352 Dos Palmas Road, Unit C Victorville, CA 92392

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/27/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had quality conservation service come out and weatherize the house they installed a 13-ft exhaust pipe coming out of the laundry room into the garage and remove the original existing. We didn't realize or know that that pipe had elbows where the lint could not pass through and when our dryer was running it was accumulating a ball of Lent and that caused our dryer to catch fire on the inside and burn the harness. We called to have them come and reevaluate the house when they came back out we moved our packages away from the wall and discovered black mold and a busted wall where the pipe coming out of the garage was clogged. They came out they patched the wall and cut 10 ft of pipe off leaving an open gap on a new smaller exhaust pipe they did not replace the dryer that burnt up because of the 13 ft of pipe and the elbows that trapped the Lent again this is a free service for low income homes I'm not the owner but I lost the dryer another company Staples inspectors came out and failed their work and stated we needed a new wall put in where the black mold is now hiding between the garage and the laundry room also a water heater because ours is in need of replacing and they should replace my dryer because that is what they do or that is what they are supposed to do I called the supervisors it's now been over a month and the supervisors have not replaced my dryer or reached out to me but they stated in a message that I refuse to let him in the house which is the complete lie I want them back at the house because I want them to replace my dryer and to tear down the wall that has the black mold I have several pictures and if they don't fix this I am going to go to court and make a civil case but I have not yet

      Customer Answer

      Date: 08/07/2024

       Better Business Bureau:

      The Quality Conservation Service Team fixed all the damage and reimbursed me for 500 dollars towards my new dryer

    • Initial Complaint

      Date:02/23/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I qualified for PG&E’s free weatherization program and Quality Conservation Services was assigned to work at my house. I had a working furnace and the door to my water heater was undamaged before they came to do free repairs. Last summer they started repairs on my furnace because it was old and would occasionally turn off by itself. Prior to them coming to my house, my heater worked well enough to keep my entire house in the 70s daily during winter. After multiple attempts of them replacing different parts they determined it was not fixable and that I qualified for a free replacement. They told me they submitted the application for the permit to install my new heater before Halloween 2022. I have been trying to get them to finish the job. My 4 year old son was in a full arm cast for 3 months and unable to get his entire body wet during bath/shower and my house temperature has been in the 40°s-50s inside. When I called crying about this, the employee didn’t care and was giggling with someone in the background. We have gone all winter freezing and our body temperatures have dropped to alarming numbers almost hypothermic. I can’t get them to either replace the heater now. They blame the state of California and say it’s out of their hands waiting on permit. We have no heat and I have a small child here. We are living in an uninhabitable home because they disabled my heater and left us to freeze. They also damaged the door to my water heater and I now have massive water damage inside my house from recent storms. I have an open claim filed with my homeowners insurance. I have called multiple times and still have no heat. They left me with zero paperwork on what has been done at my house. I have been provided with nothing but property damage

      Business Response

      Date: 04/06/2023

      The PGE program guidelines are very clear concerning what to do about elevated carbon dioxide levels,all guidelines were followed and explained to the customer.
      NOTE- high efficiency furnace installed on 3/2/23
      The poor quality of the installs which cause the damage to her property and home. - All issues are being resolved
      or addressed. Awaiting estimates for interior damage which we accept as being responsible for.

      The delay it took to resolve the issue when it started at the end of July.-explained the repair and replacement program guidelines concerning
      repair first and then replacement (permitting ,etc...) and the fact that we have no control of these procedures. Customer understands.

      The high electric bill due to the customer claims that she had to borrow space heaters to keep her family warm because the furnace was not working-
      Explained that we have no control of the expense of PGE charges. Customer understands and is happy with the services and responses.

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