We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Motor Scooters

Zoom Electrical Scooters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Motor Scooters.

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Zoom Scooter on July 30, 2023. I was told on the phone that it could take up to one month for delivery. After a month I had not received the scooter. I sent an email inquiring as to where it was. They replied that I would have it between Sept. ****, 2023. When it still had not arrived and sent another email asking as to what was causing the delay. They sent another email saying it would arrive between Oct. ****, 2023. Today is October 24,2023 and it still has not arrived. I have sent another email asking for either delivery of the scooter or a full refund. At this point I don't care. Also, they are not responding to my phone calls or emails. I don't know if I've been scammed or not.

  • Initial Complaint

    Date:10/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an electric moped from Zoom electric scooters back in May 2023 I was told it would arrive to me in 6 weeks. ****** passed never hearing a word so I reached out to be told another story of another 6 weeks back in July. July came and passed again no moped so I again reached out and was told that they have a backlog due to summer and it would be here by September. I gave them until the end of September due to them saying September was very vague. Once again September passed so I contacted them again two weeks ago and stated I wanted a full refund back and they stated they would be happy to and it would take 3 to 6 business days. Well I checked my account today and I havent received any refund from their company. I reached out to them today and they stated they will look into it. I am wanting my money back as they have stated they were going to do and put this nightmare of a company behind me. They told me back in July they would be happy to offer me a discount for my patience and I never received one. They lie they are impossible to reach except text. Can you please help me get the refund that they stated I would get so I can purchase a scooter from a reputable company who keeps their word, sells what they claim to make and actually get the product.

  • Initial Complaint

    Date:10/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In ****, I purchased an Electric Scooter from Zoom USA. I need a Manufacturers Certificate of Origin in order to get a license in ********. Until now I have only driven it on.private property.

  • Initial Complaint

    Date:08/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Billed me for a replacement battery and it has not arrived yet. Waited 3 months and they kept saying it would be in next week ever time I called/texted. These people lie. I am only to get rid of this non working scooter at a recycling center and be done with them. Going to deny charges on my CC

  • Initial Complaint

    Date:03/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Zoom will not send registration documents for my scooter. Ive been requesting the *** since Nov 2022. The scooter is useless in my state without MCO document. Send full refund of $1899.

  • Initial Complaint

    Date:03/14/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 1, 2021 I ordered a Zoom scooter and paid $1899. I received the scooter but the charger didnt work. I emailed the company numerous times over a 1 year period requesting the charger. **** replied, saying they would send the charger and they kept saying the charger was on its way. I never received it from them after months of waiting and repeated messages from them saying it was on its way. I ended up buying one on Amazon for $60. I started requesting the certificate of origin on Nov 9, 2022 and its the same type service. Many promises to send it and I still havent received it. Their website clearly states that they will send this to buyers upon request. So, now I have a scooter that I can't legally ride. I also can't sell it because I can't obtain a title for it. I would like the manufacturers certificate of origin and Vehicle ID number sent to me or an $1899 refund. I would also like the $60 that I paid for the charger during the warranty period. Thank goodness for the BBB. Please help me resolve this issue.

  • Initial Complaint

    Date:03/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a scooter from this business on December 28, 2022 for $2118.94, rear scooters box for $83.74 and $104.94 for luggage rack. I was promised delivery the beginning to mid February. Its March 3, 2023 and Ive yet to see any of those items. The keep sending generic messages saying is in transit. The company is in ********** and Im in *******. They are obviously lying. I want all I purchased or my entire refund.

  • Initial Complaint

    Date:02/21/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was excited and order my scooter 22 July 2022. I every so often emailed the company checking on my delivery date. As of today 21 February 2023.

  • Initial Complaint

    Date:01/29/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased parts from zoom electrical scooter on December 5, 2021. They were supposed to be for a Christmas gift I contacted them the day before Christmas and I was informed that it was there busy season and then I would not have them until after. I emailed and Texted them Every week and they just kept telling me ETA was next week **************** told me the parts were finally arriving the week of the 22nd but no parts. I spent over $300 in parts and customer service Would not contact me until I keep inquiring. Poor customer service and still no parts after 2 months. Zoom **************** #************

  • Initial Complaint

    Date:12/22/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date: 12/15/22 Despute is that I accidentaly ordered their Electric bike. Once I realized the mistake (after trying to do research as to payments etc.) I notified them with two email that night and one the next morning. I tried to call (and have since called twice) only to get their voicemail without once recieving a call back.The amount in dispute is $1,999 ... and I have recived neither confirmtion by email or phone call as to whether the order (#****) was ever canceled. As of the moment of writing this I am expecting that the bike has been shipped to me - and they have NOT kept in conact with me concerning shipment either.Company they use for a financial go-between is Klarna; they had said they had "payment plans" and should I desire to work something out I press the "Buy" button ... and the next thing I discover is NO payment plan but their own ... wipping out my bank account (which sounds like fraud to me).

Zoom Electrical Scooters is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.