Business Profile

Tire Dealers

Big Brand Tire & Service

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Big Brand Tire & Service's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

69 total complaints in the last 3 years.
32 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/27/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of transaction: 6/24/25
Amount of money paid to business: nothing was paid towards the issue, however the business attempted to charge $212.80.
Nature of the dispute- I took my car into Big Brand Tire shop located at 6/24/25 for an oil change and tire rotation. Towards the end of the service, I was called by Hailey S. Advising that my studs on my tires were stripped and in order to repair them, I had to pay 212.80. I have been taking my car to this location since 4/6/24 so the studs being stripped would have been their doing. I only take my car to this location, and have never been advised until this day that my studs were stripped. The business stripped my studs and are now expecting me to pay for their damage.
Whether or not business tried to resolve the dispute: I attempted to resolve the issue with the location and was told they did not damage the vehicle and it would have had to happen during my last service. When I reminded them that I only go to that location, they then said well there could be other reasons there were stripped and would not take responsibility.
Business Response
Date: 06/27/2025
To all parties involved,

Our guest was contacted by the Regional Manager via phone call on 06/27/25, however the call went unanswered and a voicemail was left. We are currently awaiting a return call to proceed with a resolution.

For any other questions or concerns regarding the resolution of this concern, please contact: [email protected].

Thank you.
Customer Answer
Date: 06/30/2025

I have reviewed the response made by the business in reference to complaint ID 23526174, and find that this resolution is satisfactory to me. I returned their call and my vehicle was fixed.

Regards,

******* ****
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took it in for a tire repair and when I came back to pick it up my car would not start they had to jump start and now my car doesn’t start with out a jump start on believe they dried my battery..I reported it to the store they said they were not Liable .
Business Response
Date: 06/19/2025
To all parties involved,

As of 6/18/25, we have attempted to contact our guest via phone call but have not yet been connected. Our district manager has left a voicemail, and we are currently awaiting a return call for resolution.

If there are any other questions or concerns regarding the resolution of this concern, please contact: [email protected]

Thank you.
Initial Complaint
Date:06/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I came in for tires, they told me my brakes were basically metal to metal, made me scared to drive out of there because they couldn't get me in till the next Tuesday. Came back in for the official inspection, first they said my brakes were metal to metal, so I bought $900 in brakes, then paperwork said I had "1-2 thousand miles", but when I asked the actual thickness of the pad they told me 1-2mm, which is more than 2k miles according to another mechanic. Then they sent this picture and told me "You can see the pad is metal to metal", which it is not. It is very low, but I could have driven a bit more, which is NOT what they led me to believe when they sold me the work.

I know I needed brakes, but what I didn't need was for them to scare me with claims of the pads being on metal, I would have bought the brakes anyways. Then I can't get straight answer from the advisor, manager or district manager and they're calling low pads metal on metal like they don't know the difference, and just generally BSing me. The manager literally said "Your brakes were metal to metal.....yes they were 1-2mm".

I asked for a partial refund that would let them keep enough $ to cover their costs but they refused, offering only $200 instead. so now I'm disputing the charges and filing a claim with the BAR.
Business Response
Date: 06/14/2025
To all parties involved,

Our guest was contacted by the District Manager on 06/13/2025 via phone call. A voicemail was left, and we are awaiting a call back for further resolution.

For any other questions or concerns, please contact: [email protected]

Thank you.
Customer Answer
Date: 06/16/2025

I am rejecting this response because: The district manager has not returned the call.

Regards,

A****** ******

Business Response
Date: 06/16/2025
To all parties involved,

As of 6/16/25, we have not yet received a call from the guest directly.

As an additional option for communication, our guest is welcome to contact us via: [email protected]

Thank you.
Customer Answer
Date: 06/17/2025

I am rejecting this response because: The company has been contacted by my authorized representive, Daniel Jordan, who is acting on my behalf in this matter. I do not wish to communicate directly with Big Brand Tire as I fear being misled and taken advantage of again.

Regards,

A****** ******
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I pay for a warranty on tires that was purchased at Big Brand Tires in the city of Chatsworth. I took my car to have the tire checked because I had a slow leak. The company did not want to acknowledge the warranty and told me I had to pay over one hundred dollars for a tire, when I had previously gone for the same thing and only had to pay $41. Not only were they trying to charge me a lot more money this time they told me they had fixed a different tire that had a nail in it. Not even two days later my tire was leaking air again and I had to go to a different tire shop. I would like for them to acknowledge my warranty like they did previously, and I pay the amount that I paid the first time.
Business Response
Date: 04/23/2025
To all parties involved,

Our District Manager attempted to make contact with this guest on 04/22/2025 to discuss a resolution. A voicemail was left requesting a call back.

We encourage our guest to either return the call or reach out to *****@bigbrandtire.com to help progress this resolution.

Thank you.
Initial Complaint
Date:03/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In July 22nd 2024 I had shocks and struts replaced on my 2018 Ford Escape Titanium at Big Brand Tires in Fallon Nevada. The service at first was great and went smoothly. Unfortunately, I started to notice a squeaking sound when I went over bumps. I took it back to Big Brand and they claimed there was nothing wrong with the vehicle. I kept hearing the noise and noticed a rough ride overall. I took the vehicle later on February 10th 2025 to the Fallon Ford Toyota dealership in Fallon Nevada. They noticed the noise as well, drove the the vehicle for a bit, and then noticed the noise came from the rear driver side shock. Upon inspection the Ford technician noticed that one of the bolts was stripped and cross threaded and broke. They spent nearly three hours drilling out the bolt in order to replace it. The repair cost nearly $800. I told Big Brand Tires corporate office. They said they would have someone contact me. They never did . I emailed a contact at Big Brand Tires and they had a District Manager contact me. At first they seemed helpful but after I sent them invoices and receipts and pictures for proof they began to ignore me . Big Brand Tires in Fallon were the technicians that replaced the shocks and struts .
Business Response
Date: 03/22/2025
To all parties involved,

Our customer was contacted by the District Manager for this location, and a refund is being processed for the full amount disputed.

For any other questions regarding this concern, please contact: [email protected]

Thank you.
Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went in to have New tire sensor lights put on and my tires rotated. When it was all done, I went to pay and received my keys and noticed before I walked out that my key fob was damaged. I did not go into the business with my key fob damaged they damaged it there.. I told the gentleman R*** that it was damaged and I believe he tried to find a universal one and he couldn’t. Then he tried to see if he could fix it, but he couldn’t so then he said he would order me a new one. And this was done on a Thursday so I had to wait all weekend and my alarm was being very sensitive. It even locked me out, so I had to open it with my key and start the car to turn it off. and because of that, I was locked out of my car for a whole hour with it on. I called big brown and tire to let them know that I was not going to be there on time for my appointment because of what had happened. They didn’t care and didn’t seem to wanna help me.. I had to call for a locksmith to come out after an hour or he came out and my car was on for the whole hour, and I had to pay for that. when I went to go take my car in and got the key fob that gentleman R*** was very rude at the end when he you my new key fob he told me are we squared away now. they should’ve not charged me for the tire sensors and they should reimburse me for having to hiring a locksmith.
Business Response
Date: 03/12/2025
To all parties involved,

On 3/11/2025, our District Manager for the area made contact with our guest and a refund was issued as a matter of customer satisfaction. Please see the attached invoice: "Invoice(Refund) 1015-6****81.pdf".

For any other questions or concerns regarding the resolution of this case, please reach out to: [email protected]

Thank you.
Initial Complaint
Date:02/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February 7, 2025
$84.29
I, i***********, requested big brand tire and service on **** ** ******** ***., San Bernardino, CA, 92404
Phone: ###-###-#### represented by salesperson R****** M(RM127),
1.) to take the rims off the rear tires of my car
2.) put the two new provided rims that I brought in my trunk onto the rubber tires from the rear rims that they take off and put it on the car.
They did not put the two rims that I brought in my trunk onto the tires from the original two rear and did not put the two rims provided on the car at all.
At no time during our interaction did we discuss two high speed wheel balances and two premium wheel weights. And they can’t charge me for that because they did not put the tires onto the rims that
I brought in my trunk. The only reason to charge me for those would be if they completed the prerequisite part of the service. And even then I did not discuss that with them at all. They made it up and they did not discuss that with me.
What they did was take the rear rims and tires off of my car and had to put them back on for failing. No service completed.
They did not try to resolve the problem and they did not discuss a high speed wheel balance or premium wheel weight with me anytime during the time slot.
They did not provide good customer service. I asked them the day of to discuss the price change and they said there was no price change to discuss even though they did not provide any service. Again all they did was take the rear rims and tires off the car and had to put them back on.
They charged me $33 for 2 Mount or dismounts. They definitely dismounted a tire but failed to mount it so that had to put it back. I understand 1 charge for dismount. But not the rest. They did not explain anything. Why did I pay them 2 mount or dismounts of $16.50 each?
Lastly. This store location (#1024) does not have a business license posted. I asked to see it on February 9th in person and found out they do not have one in the store. Help me.
Business Response
Date: 02/21/2025
To all parties involved,

A full refund has been promptly issued to our guest after contact was made with the District Manager. Please refer to the attached invoice: 'Invoice(refund) 1024-6027737.pdf'

For any other questions or concerns regarding this, please contact: [email protected]

Thank you.
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had an unrepairable flat so I bought a new tire from them and had them install it and thought everything was fine until yesterday when I noticed that whoever did it jacked it up on the fender instead of the frame rail leading to some minor damage.
Business Response
Date: 02/01/2025
To all parties involved,

Our guest has been contacted by the Regional Manager and a resolution has been reached. The amount in question ($183.74) will be applied to her next tire purchase.

For any questions or concerns regarding this, please contact: [email protected]

Thank you.
Initial Complaint
Date:01/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took my truck i just purchased in July there for it's first set of tires and brakes. And oil change. They did the tires and brakes. I have a 90 day warranty on them. The brakes are squeaking when I'm driving no foot on the brake pedal. I took it home on October 28. 3 days later me and my spouse drove to the store. We get almost to the house and there's smoking coming from under the hood. And engine smelt burnt. The tail pipe is smoking when I start it. But then the smoke would go away..it is a new truck for me and it is winter. Cars exhausts everywhere have a little smoke when it's cold im just thinking. I got into a fender bender with minor damage last week.i checked my fluids. And come to find out the dipstick was bone dry. Either they put no oil . Or not enough or the wrong oil which makes total sense. The invoice from the shop said no prior issues. My truck never smoked. I just thought it's because it's winter. I took it back Friday. They immediately topped it off. And tried telling me it's the make and model. And when I asked for camera footage they said they don't have cameras. So they topped it off to delete and hide they're mess up. And I was even insulted by one of the employees on Saturday the next day after I took it there upon knowledge of no oil when they topped it off. I took pictures of the drain plug. There are no leaks. This place messed up and needs to help responsible rehuardless..
Thank you
Business Response
Date: 01/27/2025
To all parties involved,

Our customer has been contacted previously by the District Manager regarding these concerns. After the initial service, the vehicle was driven for 2,000 miles (see attached invoices) before bringing it back in with concerns.

Upon inspection, the vehicle was only 0.5 quarts low on oil and the customer reported white smoke coming from the exhaust, indicating an issue with the vehicle burning oil (see attached invoices). Our customer was referred to the dealership, as the concerns do not involve any services we provided.

Being that the issues reported do not have any relation to the services provided, we are unable to issue a refund for the entire service.

For any additional questions regarding this case, please contact: [email protected]
Customer Answer
Date: 02/04/2025

Complaint: 22768471

I am rejecting this response because:
This is not ok. Big brand tire is lying. They did something. How can they hide it with no cameras. That's right they did. And not once did I speak to a regional manager. I spoke to a guy that said he already spoke to me when I never met the guy over the phone or in person. This is wrong. And I bet the guy that did this is still working there. I got this on a acima loan. Yku guys should at least pay the loan off. My brakes r squeezing bad like they need to be replaced. They do not know what they are doing obviously. Or was training a guy on my truck. I need a response because this is not resolved.

Regards,

J***** ******

Business Response
Date: 02/04/2025
To all parties involved,

Due to the significant amount of time and miles driven between when the service was provided and when the issues were reported, we are not able to accept liability for our guest's concerns.

As a matter of customer satisfaction, we have openly offered to work with our guest and provide repair services at a discounted and reasonable price.

For any other questions or concerns regarding this, please reach out to: [email protected]

Thank you.
Initial Complaint
Date:12/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I own a neighboring car dealership and have been sending this business over 1,000 cars for inspections and oil changes over the past two years. We had an agreement that they would handle oil changes at their discretion. However, there have been repeated issues, including:

Negligence in Oil Changes: On one occasion, they drained the oil but failed to refill it, causing an $8,000 engine failure. Another time, they over-tightened an oil drain plug, though they did repair it.

Pricing Dispute: Recently, one of their employees expressed interest in a vehicle I had listed online. Due to an honest mistake, the car was listed $8,000 below its intended price. I explained the error, and the employee seemed to understand. Despite this, a complaint was later filed with the BBB, which I believe was initiated by one of their managers rather than the employee.

This complaint feels unjust, especially considering the significant business I’ve sent their way and the financial losses I’ve absorbed from their mistakes without complaint.

Resolution Sought:
I am requesting either:

A formal in-person apology.
$5,000 in compensation to cover the financial loss caused by their negligence.
I hope to resolve this matter professionally and amicably.
Business Response
Date: 12/27/2024
To all parties involved,

In regards to the engine needing to be replaced, it was confirmed by the store manager as well as with the invoice (attached) that this was already covered by BBT&S.

The BBB complaint filed by the previous employee of BBT&S was done on his own behalf and is in no way a reflection of BBT&S.

For further questions regarding the resolution of these concerns, please contact:

*****@bigbrandtire.com

Thank you.

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Big Brand Tire & Service

Big Brand Tire & Service

Big Brand Tire & Service

Big Brand Tire & Service

Big Brand Tire & Service

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