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Business Profile

Computer Software

Otter.ai

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Reviews

Customer Review Ratings

1.5

Average of 8 Customer Reviews

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Review Details

  • Chris M

    Date: 06/04/2025

    I use Otter, its been great so far its saved me a bunch but sometimes the month doesn't reset

  • Ning Z

    Date: 04/26/2025

    Everything makes me so upset. I am a social science student need to conduct research interview and one of my instructor recommended this software. It works for my transcription but the unreasonable billing process without notifying me makes me so frustrated. And as an owner for a business account, I cannot even access my plan, cancel auto renew by myself and change payment.I was not informed by any term that add another member costs extra money.I add another member (my another account) because I cannot see plan for my business account! I just want to see if my membership was cancelled successfully! How ridiculous it is! I paid $240 annual business membership but even cannot operate my account! But I can view plan for my basic account. Your company is exploiting business memberships. I want to be nice and polite but what your company did prevent me being a nice customer. The unclear and hidden settings for business account disobey fair trade law.I have submitted request refund but do not have an idea how this will work. The comment still gets charged after cancellation of subscription made me really nervous. The amount of money is still pending on my bank account, I will work with my bank to file a claim. If it doesnt work, I will go to ***. If not, then take legal action. I hope these info will help some customers, especially those struggling like me.

  • Rachel K

    Date: 01/20/2025

    I rejoined ********* a month ago, paying for a full year of the service, on the promise that all my archived transcriptions from a few years ago would be restored. None were restored, so I immediately reached out to customer support over email, opening support request ******. Its now been over a month and customer support has stopped replying to me and failed to resolve the issue. Ive been paying for the service for a month and I am completely unable to use it in the way I need to.

  • Erika T

    Date: 11/08/2024

    Erika T

    Date: 11/08/2024

    I have been getting charged for 4 months by this company and yet I cant even login under emails or ************ accounts. I dont even recall ever signing up for this or ever using whatever theyre selling! They have not responded to my many email attempts requesting that they cancel my account and there is no way to contact them on their support chat the chat bot disconnects you as soon as you ask for a real person. At this point they are just stealing money!

    Otter.ai

    Date: 12/30/2024

    Thank you for reaching out to share your concerns. We sincerely apologize for the inconvenience and frustration this situation has caused.Upon reviewing your ticket (#******), we have confirmed that a member of our customer support team has responded to your ticket and issued a full refund for the charges in question.We understand how important it is to have clear and accessible support, and we regret the difficulty you experienced in reaching us. Your feedback is invaluable, and we are committed to improving both our subscription management processes and the functionality of our support system to provide a better experience for our users.If there are any additional questions or concerns, please do not hesitate to reach out to us directly. We are here to assist you.

  • Jeff M

    Date: 05/05/2024

    Jeff M

    Date: 05/05/2024

    I have been using this product for over a year now. I decided to upgrade to the business plan for $20/month (annual subscription) on March 5. After I upgraded, I was charged $30/month (monthly subscription). I have now sent three emails to their support that have gone unanswered. I understand mistakes happen. All I wanted was a $90 refund for the monthly bills (Mar, Apr, May) and to be charged $240 for the annual business plan. I do not understand why this has been so challenging.

    Otter.ai

    Date: 05/07/2024

    Thank you for your feedback. Our records confirm that our team has successfully applied a credit to your account for the months since you indicated a preference for annual billing. We have also updated your subscription to an annual billing cycle. Please let us know if you have any additional questions.

  • Holly L

    Date: 03/26/2024

    Holly L

    Date: 03/26/2024

    I purchased a subscription after using the free version when everything was working fine. Now, over the last few weeks, ***** will not join any platforms - ***** ****** Meet etc. I shows up on the participants list on the platform and the host clicks admit but ***** doesn't ever join. I have sent several tickets with no resolution - only one response that didn't resolve the issue and then dead silence. Canceled the subscription that was just billed in March for an entire year. I'd like a full refund.

    Otter.ai

    Date: 05/07/2024

    Thank you for your feedback regarding your experience. Our records show that ***** has successfully joined your recent meetings. If you are still encountering any issues, please respond to the latest email from our team, and we will be glad to assist you further.

  • jamie j

    Date: 01/29/2024

    jamie j

    Date: 01/29/2024

    i signed up for a year subscription for a transcribing service from Otter.ai, and i cannot get it to work the way i need it to. i put in a service ticket asking how to use a common Word function called "find and replace", and i have not received a response. i also cancelled the subscription but apparently, ***** wants you to pay for the whole year even though you are not using that subscription. i feel this is unethical, and i created another service ticket stating that i want my money back because i am not using the service. it does not transcribe well (Word does better), and i have to open other applications to edit transcribing. I went to some of their social media boards and many people are complaining about the same thing with lack of customer service, billing charges and that this is a scam because once they have your money, you have no recourse. i would like someone to contact and refund my money for a product that has been misrepresented and has no customer service behind it.

    Otter.ai

    Date: 01/31/2024

    Hello *****,We genuinely appreciate your input and are dedicated to effectively addressing and resolving your concerns.We acknowledge the inconvenience you've encountered, particularly regarding the delayed response to your support inquiry and issues with the subscription cancellation policy. It's regrettable that your experience fell short of your expectations, and we want to assure you that your concerns are being taken very seriously. We aim to rectify these matters to ensure your satisfaction.- We have located your initial support request from 1/26/2024 and can confirm that your subsequent ticket from 1/28/2024 was addressed, resulting in a refund processed by our Customer Support team. You should see this reflected on your credit card statement within **** business days. Please note, your request from 1/26/2024 was merged with the subsequent request to streamline the resolution process.- As for the 'find and replace' functionality, ***** currently does not offer this feature due to the intricate way edits to a transcript impact our AI learning models. Rest assured, your feedback has been forwarded to our Product and Engineering teams for consideration.Please feel free to reach out if you need further assistance or have additional queries.- The Otter.ai Team

  • Sophia J

    Date: 12/29/2023

    Sophia J

    Date: 12/29/2023

    My minor child paid for a $10 a month subscription to Otter.ai. She was then charged not $120, but $239.98. We have both reached out to customer support with no response, and she is unable to get any part of her money back. She would like to cancel her subscription entirely since she will not ever use it again in high school.

    Otter.ai

    Date: 01/08/2024

    Our records indicate that an account under ********************** was created on December 4, 2023. Subsequently, on December 18, 2023, the account holder upgraded the account and purchased two seats for $119.99/seat, amounting to $239.98. We can confirm that this user's subscription has been canceled, and an appropriate refund has been processed for this account.

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